VOR Physiotherapy

Fact: Clinic manager/owner Reported to college for not conducting full physical medical examination as outlined by the college standards. Selecting codes on accident benefits to “pump up” the billing. They tout they are the best, but reality is it that they want the money honey and will do what pleases to get it. Even if it goes against college standards of canada. Now they complain they weren’t treated fairly by being told to undergo retraining as recommended by the college. Long and lengthy rehab for $$$. And in the end you might be left out in the cold as your funding runs out for poorly documented treatment plans. Same company now offers a 15 minute review of your physical condition/limitations. Good luck with that people! I say find someone who actually listens and conducts a proper physical exam. As a physical assessment for your injuries should take at least an hour long. Honestly, how can you as a patient get out information in 15 minutes? You deserve more, you deserve to be listened to, nice try VOR. We need better care! So thank you college of physiotherapists for your through investigation into the conduct of VOR. College acted in best interest of the public! Go get yiur retraining done misses! Stop complaining it’s 2024! Go do it!

Betty is one of the best, most knowledgeable and caring RMTs i have had in over three decades. She goes above and beyond and i feel better after each visit. Highly recommend!

The team at VOR is fantastic, from the therapists to the admin staff, they know how to make you feel comfortable and valued. I had experienced dizziness for YEARS among other symptoms with Doctors scratching their heads. Two appointments and a couple tests with the PT and we had our answer. I worked the program they gave me, and within 8 months, I was living almost completely symptom free. They are flexible with what you need. If you need more structure, they will book more sessions, if you can go it alone, they will book less and follow up with you. They have great technology to help you through, and the PT I worked with went above and beyond, helping me gain back my confidence by achieving goals. This team works magic!

I was referred to VOR after my physio office closed. I suffered from a vestibular concussion and Laura has been absolutely fantastic. She listened to my frustrations and concerns with my health and she understood my strange explanations for how I was feeling (which for those with a concussion, I am sure you share my difficulties with trying to explain your symptoms sometimes).

Laura helped me find me again, which really felt like was not going to be possible for a while. I cannot thank her enough for all the support and positivity she provided me at each appointment.

The admin staff are also very friendly and efficient.:)

I had the pleasure of having Matthew for an assessment at VOR clinic. He was compassionate, thorough, patient, very knowledgable and professional. I recommend him to anyone going through a difficult time with vestibular/visual type issues.

I suffered from vertigo for many years. My symtoms eased when I retired but I still got dizzy whenever I got up out of a lying down position. A stranger told me about VOR and how she was much better after a few physio treatments so i thought I would give it a try.
After 3 appointments with Matthew I could get out of bed without being dizzy. I could get out of the hairdresser's shampoo chair and the dentist's chair without being dizzy.
Whenever I find out that someone has vertigo I mention VOR to them. A few simply treatments can do a world of good.
Thank you so much Matthew.
Donna Cousineau

This is the place to go for vestibular Physio Therapy (or as I call it DizzioTherapy). I was concerned and pretty dizzy when I first went. Laura did a very thorough assessment and I am happy to say, after treatment, that I am not experiencing dizziness. When I do, I have some exercises that can help and can always go back. Laura is knowledgable, thorough, kind, funny, and takes a whole person approach in her assessment and treatment. The staff are amazing and efficient. If I say too much more about the great staff and service I will wait forever to get back in). They are great and highly recommended-super kudos to Laura Fedy!

Prashat cured me of severe vertigo in 1 treatment. He is a miracle worker! He is respectful, gentle and sincerely cares about his patients. Thankyou Prashat!

I've been attending VOR Physiotherapy for a few months now for treating my TMJ. I was worried that nothing would help, but it was pretty amazing - the physiotherapy very quickly restored my range of movement in my jaw, and I am continuing to work with my therapist to learn best practices to keep improving. Thanks to VOR and my physiotherapist Prashant.

Last year I experienced vertigo, no one it seemed could help me until I heard of VOR. I got immediate help from Danielle Mazur who resolved my issue in a couple of sessions. She was very competent, professional and friendly. She continued to help me with balance issues providing strategies to help this senior. Happy to recommend this very professional organization.

I had my first appointment with Natasha after suffering vertigo symptoms for a few months. She was able to find the cause right away and I felt relief after my first appointment. After a few more sessions to help with balance I finalized my treatment. I will definitely go back to VOR in the future if I experience this again. Very professional and friendly.

Absolutely excellent care. Amazing people working there. Everyone there. I felt like absolute garbage when I got there, it was the first time I had been out of the house since I had a more severe vertigo attack and they were just so caring and helpful.

I've found the testing more substantial than previous places, the blackout goggles help immensely I'm finding. Your eyes will do a lot of compensation, so it's very helpful that they can catch nystagmus this way. I also trust that if I feel something isn't as helpful, these r the kind of people that want to know and will adjust your plan without taking offense. They genuinely want to get you better.

Even if I'm not 100 percent yet, I feel some relief for sure after one appointment, and I feel hopeful that I am on a better path, with support.

They book up fast though, a good complaint to have ;)

I was referred by my Dr for treatment of acute dizziness. Met with Matthew virtually and for a few in office visits.
With Matthew's assistance, I am now symptom free and able to resume the activities that I had been unable to do.
Thank you Matthew and the VOR staff!

I have received excellent help for vertigo and balance issues for several months from Danielle Mazure at VOR Physiotherapy in Waterloo. She has been very knowledgeable and skillful assessing and treating my problems, explaining and responding to my questions, and supporting me through my fairly complex issues. I trust her completely and I am very grateful! Should my vertigo return I will return to her for help as soon as possible.

Love this place! Very helpful and supportive staff. Danielle is a very comforting and caring physio.

I had issues with dizziness after having COVID. Matthew was professional, kind and gave me hope that I would get better. His exercise treatment plan was easy to follow and after six weeks my dizzy symptoms are gone. Big thanks for all your help.

I have been using VOR for physio for an issue with my jaw. The care I received was excellent. The staff is friendly and the environment appropriately used Covid protocols for the protection of staff and patients. I would highly recommend.

I had a very bad experience with BPPV and was attended by Prashant. After my first visit and a couple of tests, Prashant was able to diagnose and treat my problem right away. He was amazing and made me feel 100% again. It is very good to know if I have something similar I can count on Prashant and the clinic staff to help me again. I highly recommend the professionalism of VOR Physiotherapy.

VOR Physiotherapy is extremely professional and everyone is so friendly. Prashant is a literal life saver. I went from headaches and dizziness daily to months without it. I can not thank Prashant enough. He is very friendly, explains everything in thorough detail and is extremely professional. I used to think that it was normal to get dizzy all the time but I am so glad that I was referred to VOR and learned that is not true! LIFE CHANGING! I could not recommend VOR Physiotherapy enough.

Great place, great staff and great admin team.

I’ve been working with VOR for a year following a seriously debilitating injury.

I highly recommend Natasha Foley as a skilled, knowledgeable, and caring physiotherapist.

I also highly recommend Jasmina Paulis as a fantastic RMT specializing in severe trauma.

VOR has helped me get my life back on track. Fantastic place!

I strongly recommend the physio program for post concussive symptoms - top notch professionals and staff.

This place is amazing!
Back in October I had initially hit my head, come January I am all healed up back on my normal track feeling better than ever!

I truly love how much effort the team puts into their clients! They work around your schedule and they are truly motivating to see you in a better health!

There is not a single other place I’d go!

I was experiencing some mild vertigo, and after one appointment with Laura I felt 100% better! I've experienced bouts in the past, and didn't know VOR existed which is a shame. Thank you again, and kudo's to Laura! I hope I never visit again, but if the vertigo creeps in again I will be there in a heartbeat.

The care Matt has been giving me has been superb; clear, helpful and personal. What I have found difficult is the change to half an hour for the appointment. It feels rushed and when I got home I realized I didn't have all the instructions written down. I'd really appreciate going back to one hour appointments.

I have been going to VOR for over a year and a half now and have enjoyed my experiences. I first was with Danielle who is super sweet and great at what she does. She is also great to talk to. I now am with Natasha who is very kind, great to talk to and both of these amazing women have really helped me to feel better. I live 30min away now and have not switched companies because of what they have done for me. I highly recommend VOR!

I started getting dizzy spells and that aggravated into losing balance at times.
My doctor sent me to VOR for consultation and i met Natasha. Natasha was wonderful from day one! She explained the route she will take. Every exercise was made easy according to my work/life schedule. She made recovery so effortless and so quick! I’m perfectly fine now all thanks to her!

I went to VOR Physiotherapy for Massage therapy. Staff was very friendly and service was very professional. My RMT was Betty. She is very good at her job. She was very informative and positive in helping me get so much better. I would definitely recommended the clinic and Betty in particular.

Matt has given me my quality of life back. If you have any inkling VOR physiotherapy may help you I assure you Matt and his team will help you to the best of their abilities.
I’ve recommended this clinic to family members and they too have begun the road to recovery thanks to the work at VOR. Thank you doesn’t begin to express my gratitude for this team!

I love VOR, been going there for years getting outstanding results with kindness and a wealth of knowledge. Thank you to all the staff and Matt Aggerholm, my go-to

VOR has been treating my Mum for various health related issues for a few months. The treatments she has received have been incredibly helpful. Every staff we have interacted with including the front desk have been professional, kind and caring. We will continue on with treatments for my mum because she feels safe & respected. Most importantly, VOR is willing to work with my mums changing needs and comfort levels and they truly care about her well being. There is a high level of knowledge and insight from the staff in their specific areas or expertise. I highly recommend any of the clinicians at VOR. We have worked specifically with Gaetanne, Mathew, Danielle and Betty …. All have been amazing. Take your pick, you won’t regret it.

I don't go here anymore because of trust and respect. It's pretty disheartening after years of loyalty how quickly my rmt made me not want to return. I gave my last few appointments a fresh start but left everytime feeling like I wasn't in a safe place during my RMT session (meaning alone with only her). My RMT used to open up to me on her personal life and very serious and concerning moments in her life. It felt like it was a nice friendship we had over the years. Then it started to feel unsafe when my last sessions seemed to be with loaded questions about me and avoidance of talking about her personal life. It was very weird. It took me a while to come to terms that a personal and naive opinion about using cannibis as the healing plant that it is, was suddenly being focused on and moments I shared with her were not only being brought up, but topics and discussions were almost being guided to match her assumptions and personal thoughts. I felt silly to have listened to her so many times being an ear. I definitely don't think digging into someone's personal life and manipulating conversations to be professional. And for.months having suspicious i wasn't alone with the RMT in the room was very scary.

I went to VOR due to neck and jaw pain and tightness. Got my first appointment quickly and loved my physiotherapist. Natasha was knowledgable and personable. Really enjoyed my time with her.

So thankful for the help and support I received from VOR for my Vertigo. Natasha was wonderful! She was patient and explained the process and treatments as I progressed. I’m thankful (and happy) to say my dizziness is gone! Thank you to Natasha and the staff at VOR

I can’t recommend this place enough! The staff was very friendly and were able to see me within a week. I had Danielle help me with my vertigo and was so happy with how quickly it got fixed.

I attended VOR Physiotherapy in the winter for physio treatment after receiving a concussion. The care and treatment I received from Prashant and the team at VOR was exceptional, and helped me transition back to work and improve my sleep which had been greatly affected by my injury. With having to work from home and spending long hours online, I was very unsure about how to go from no screen time to spending a full work day on my computer. Prashant provided me with strategies and exercises to slowly be able to increase my tolerance with regards to staring at a screen. Thanks again for all your help!

Prashant has helped me to rebuild my balance and has been a huge help in building the muscles in my neck / jaw. Definitely recommend for dealing with vertigo and other balance issues!

I had suffered from and was on medication for vertigo for 16 years before i found VOR Physiotherapy. Natasha worked with me to “fix” my vertigo and i have now been off all medication for it for 4-5 years. She truly is my miracle worker. Today i went back for another treatment as i had felt the symptoms coming back. Again she “fixed” my vertigo. I am forever grateful and will always give the highest recommendation to VOR Physiotherapy & Natasha Foley! Thank you.

My dad has been doing physio with Parshant for a couple months now and he has been amazing at dealing with his vertigo. We have seen countless doctors given the inconsistency in his symptoms with no avail but Parshant really took it head on and my dad is now back to working and doing a whole lot better!

I am very thankful for VOR. Colleen helped me with an long standing issue of dizziness. She was very informative and positive in helping me get so much better. I finally got the help needed. I would definitely recommended the clinic and Colleen in particular to others.

I was referred to VOR Physiotherapy from my family doctor which I am thankful for. After just a few sessions with Prashant Sharma I am symptom free from Vertigo! Not knowing what to expect, Prashant's patient demeanor and calming nature made it easy to feel comfortable. The excercise homework he gave has made me symptom free. Thank you Prashant!

Everywhere I go I tell people how helpful they are at VOR Physiotherapy in treating my vertigo. My physiotherapist Prashant Sharma is a specialist in diagnosing and designing a program that meets the needs of my particular type of vertigo. And week by week the measurable results show that his program is working. I raise my walking poles to you Prashant! Thank you!

I had ongoing vertigo after a fall for over a month. A co-worker suggested the VOR clinic as they had helped her father after a car accident. After 3 sessions with Prashant and exercises at home I was symptom free.
Thank you Prashant

My doctor recommended VOR for my vestibular neuritis. Danielle was fantastic - both very knowledgeable and caring. In less than 2 months I went from balancing against walls when walking to walking in open areas at a quick pace while turning my head! I am so grateful to Danielle and VOR.

I had an episode of vertigo and some neck problems. Pashant has been great to resolve these problems and also giving me exercises to do at home. I certainly recommend this clinic

I have been a client at VOR for what is almost 5 years now and I have nothing but positive things to say. They have been a critical piece to my rehabilitation from an MVA and I can attribute most of my recovery to their outstanding care and help.

The team they have are incredibly friendly, thoughtful, knowledgeable and accommodating. I would highly recommend VOR to anybody in the need of the services they provide!

I have been receiving treatment from Prashant since March. VOR Physiotherapy is the best at helping you with Vertigo and any symptoms that come with it. They specialize in the vestibular system and know what they're doing.

My 80 year old mother started seeing Prashant at VOR to help with her various balance issues. She has been dependent on a walker and cane for the last few years to ensure her safety and mobility. In just a few months we have seen a phenomenal transformation, both in her balance and in her confidence in walking unassisted.
Prashant demonstrates respect, compassion and patience in every session and is a pleasure to work with.

My mother has also started seeing Betty, a massage therapist at VOR, and after her first treatment was hooked and can't wait to go back. Betty's knowledge and expertise in all the muscles, nerves and bones is phenomenal. Highly recommended!

VOR gives exceptional Physiotherapy care. I have suffered with a brain injury, neck injury and recurring vertigo for some time. My physiotherapist Colleen is very knowledgeable, caring and compassionate. I feel safe and heard at each appointment. The whole office is designed to work with concussion symptoms as the lights are dim and staff work hard to have a quiet environment. The whole staff are kind and helpful from the owners who know me by name to the office staff who go above and beyond with each appointment. I would highly recommend this Physiotherapy clinic if you have suffered with a concussion, whiplash and/or vertigo.

I have been going to VOR for a few years now, for massage with Jasmina. She is an excellent RMT who uses various tools, including manual, hot rocks, electrical stimulation, and cupping to relieve tension, soreness and pain. She is very knowledgeable and always seeks to improve her education and awareness so she can help her clients live their best lives. I feel better after every visit as her techniques relieve the tension I typically hold in my neck and shoulders. I cannot recommend her highly enough. Thank you, Jasmina!

My dentist referred me to VOR Physiotherapy after months of terrible pain down the left side of my face, ear, and jaw. I couldn't eat, sleep, or even talk on the phone on that side without a lot of pain. I began seeing Prashant in January and the difference is incredible! Prashant is very polite and patient, takes detailed notes every visit, has a passion for what he does, and is as happy as I am to see improvements each time I go. He gives me exercises to do between visits, and doesn't scold me when I don't do them as often as I should! So happy to have found VOR and Prashant!

I find all the staff at the VOR clinic very professional and knowledgeable. I and my family have been going to the clinic for many years with the best results for various issues, including concussion, TMJ and pain relief.

I have a monthly massage with Jasmina, who has helped me immensely after a major fall and getting my muscles freed up. She is very knowledgeable and always helpful.

I highly recommend the VOR clinic to anyone who is in need of physiotherapy or massage services.

Last summer I had water gone into my ear causing ear wax build up. I won’t go into all the details I had to go through, will just say that a few month later I was still experiencing fullness of the ear, tight felling around the ear drum, bad ear ache, and loud ear ringing, and even numbness occasionally. I could not sleep and was totally sleep deprived, After ENT visit, I could not believe that this has to do with my jaw especially that I did not feel any pain in the jaw at all. ENT suggested VOR clinic for physiotherapy. When I started sessions with Prashant I also had headaches almost every day. It took a few weeks before I could evaluate the results and see noticeable difference but it WORKED! Results of the treatment as of today: Headaches and numbness felling are gone, ear ringing is almost gone (ear does not ring nonstop every single day, ringing just comes back on some days and not loud any longer). Ear tightness and ache improved tremendously. Prashant is very attentive to his patients, have positive approach and answers all the questions you might have along the way. Thank you very much for your work and help I was able to get! I have great experience with the clinic as well and appreciate all the hard work they do to keep it safe in now days for all the patients so we can continue with the treatment.

Matt is a miracle worker. I was sitting in a dark room at home with my eyes closed because of vertigo before my appointment and walked out of my session feeling 1000 times better. Matt was very knowledgable, professional and took the time to explain everything fully. Now I can live my life again. Thank you Matt.