Ward's Marine
5 reviews 1504 Bath Rd, Kingston, ON +1 613-546-4248 www.wardsmarine.ca suggest an edit
16 October 2023 1:42
My experience with this establishment was nothing less than distateful. The repairs were shoddy at best. The service manager was dishonest, argumentative, and extremely condescending. The repairs were discovered to be incomplete after I was told my ATV was ready to be picked up. I would highly recommend finding a more reputable facility to have your recreational vehicle repaired.
29 May 2023 20:18
If you want to feel like a massive inconvenience to everyone there call for a simple part that they should stock but likely don't and you'll wait for hours to hear back from anyone if they even call you at all.the parts guy is amazing there an unfortunately he was on holidays when i needed assistance from someone that actually cared to talk to me.
05 April 2023 16:43
We brought our boat in for a single repair of the prop shaft seal, but instead they completed a full engine maintenance. When we picked up our boat, they refused to believe that we did not request this service and it cost us approx. $800. The maintenance they completed such as an oil change, is something that we can do ourselves and would never have requested this. We wanted the single seal repaired as we were intending to sell the boat immediately after, so an $800 maintenance that we did not request, was a shock and absolute frustration.
Lesson learned, if you are going to use this shop, request for a copy of the sheet that outlines what they are going to do.
Lesson learned, if you are going to use this shop, request for a copy of the sheet that outlines what they are going to do.
30 March 2023 17:45
I brought my boat to wards marine for one job, and one job only. To replace the prop shaft seal. The tech and I quickly discussed the job and it was expected to be $200-$300 job.
When they called and said it was done they informed me that they did a full service, replaced a fuel line, and never did the job I specifically dropped it off for. Needless to say I was upset. The work they did ended up costing me $800.00! I NEVER asked for them to do this work, and they were not willing to compromise. The owner was animate that I asked for the full service but this was not the case. The boat was fine before bringing it there, and they did absolutely nothing regarding my bottom end leak. They basically did nothing to my boat and charged me $800.00.
Do not trust Wards Marine!
When they called and said it was done they informed me that they did a full service, replaced a fuel line, and never did the job I specifically dropped it off for. Needless to say I was upset. The work they did ended up costing me $800.00! I NEVER asked for them to do this work, and they were not willing to compromise. The owner was animate that I asked for the full service but this was not the case. The boat was fine before bringing it there, and they did absolutely nothing regarding my bottom end leak. They basically did nothing to my boat and charged me $800.00.
Do not trust Wards Marine!
30 March 2023 1:55
Complete waste of my time, called in about a tune up on my late 80s 2stroke mercury 50hp. They told me to drop off the boat and I get a call the next day telling me they don’t want to work on it.