Waterloo Nissan

I recently purchased my first vehicle from Waterloo Nissan, and I couldn't be happier with the experience. Far, my salesperson, went above and beyond to assist me in exploring all available options, patiently guiding me through the entire process of selecting the vehicle that best suited my needs. Maheema from Finance was exceptional, providing valuable support for all my finance-related inquiries and ensuring a seamless financing process.

A special shoutout to Lou for swiftly finding the exact "Red" color we were looking for. The overall experience was nothing short of amazing, and I want to express my gratitude to the entire team for their outstanding support.

I highly recommend Waterloo Nissan for their excellent service, knowledgeable staff, and a hassle-free buying process. Thank you all!

I have been servicing my car with Waterloo Nissan for years. They have always been very reliable. Great customer service team and are willing to go the extra mile. Keep up the great work!

It’s an amazing experience with Brooke and Mia. They really helped with the car buying process A to Z. Thank you very much! Highly recommend waterloo nissan to anyone looking to buy a Vehicle as a new comer

I'm servicing my Infiniti here (no Infiniti dealer in K-W) and I'm very happy with the experience. Even for a small issue with the extended warranty that seemed impossible to resolve they went above and beyond to make me a happy customer. Thank you, Mia!

Super disappointed in the customer service provided by Service Advisor, Paul Bertin. I was happy with my car/ service for almost 5 years until dealing with him. Once on June 28th and again today. Made me feel like the issue was my fault and I was inconvenienceing him.
Once the problem was resolved, he simply walked away from me. No apologies, no sorry for the inconvenience, no have a have a nice day! Nothing!
It's truly unfortunate one person can ruin a client/customer relationship of 5 Years.

Update: Original 1 star, changed to 5. Sheila the service manager reached out to me this morning to address the contents of my review below, she took the time to listen to me and really empathized with my situation and the events that happened, she also apologized sincerely for what happened. Sheila did everything to make it right, she even arranged for someone to pick up my car so I didn’t have to leave work, the techs whom she sent were incredibly friendly and gathered all the information that they needed to diagnose the issues with my car. Way to go Sheila and service team! I will definitely be back and this has restored my faith in Nissan.

Service Centre:

I made an appointment last Saturday to have a couple of issues with my car diagnosed (check engine light & a noise). The appointment was made for today (May 26,2023) at 1: 00PM. I arrived at 9: 00AM due to that being the only time I could get a ride to work, and asked if it was okay if I checked in early and if it was okay to leave my car with them, the gentleman at the service desk agreed and took my information and my keys. I know that they are busy, so I was not expecting my car to be looked at until at least the time of my scheduled appointment.

The gentleman at the service desk advised me that they would look at the car today and call me when they had done their diagnostics or if they needed to keep my car for longer to run more tests. I was fine with this as long as the car was looked at and there was some form of communication in regards to whether or not they needed more time or if there was a fix that could be implemented.

By 5: 15PM (they close at 6: 00PM) I had not received a call, so I called the service department, waited on hold and asked if there was any updates regarding my car, I was told:

“No we didn’t have a chance to pull it in, it was a crazy day”

And

“We’ll try to get it in tomorrow”

Mind you, I explained that I need this vehicle to get to and from work as well as other obligations and I was told:

“We’ll try to get it in tomorrow and if not we’ll let you know Monday”

Obviously this experience was immensely frustrating, I need this vehicle and trusted that what I was told by the staff would be true. I can understand having a busy day and that they are trying their best, but there was NO communication at any point throughout the day other than the initial intake, and then to be shrugged off without a second thought is ridiculous.

I made an appointment, confirmed the appointment, and was on time (in fact early) for the appointment and Waterloo Nissan did not deliver.

Never go to Nissan Waterloo for buying a car. This is the reason:
About two weeks ago, I wanted to buy a new Nissan Rogue from Nissan Waterloo. I went there and signed a contract for leasing a car with (Ed Salah) who is a salesperson and he asked me to pay 1000 $CAD, which is a refundable value. Then he told me to talk to (Maheema), another seal person there, for other options. I asked her to give me a print of something I signed, and she gave me a bunch of papers. I trusted her and came back home; then I saw she gave me only a Vehicle Price Ordering Guide. Then I decided to change me contract and finance that car. I talked to Ed, and he agreed to cancel the lease contract and provided a finance contract, and I signed the new finance contract. However, he did not give me the previous lease contract, and they only gave me the first page of the new finance contract. Here they also added extra costs such as Nissan Security Protection Package and Wheel locks and then they told us these are mandatory. My wife wanted to use her credit for this application. She is a Ph. D.student here. After preparing all documents to finance the car, they told me that they can not sell a car to a student with the amount we have on the finance contract and that they can do it only with higher rates. I told them, I can not pay higher rates. Then I asked them to refund my $1000. In response, they told me you can only lease the car, or we do not refund $1000. I did not accept and asked them (by email) to provide evidence that the value is not refundable. I send this email to (Ed Salah). Now I received a letter from (Shivan Beharry) from Nissan Waterloo. In this letter, they asked us to give more than 5000 $CAD for Freight, air conditioning tax, etc.and also 100 $CAD per day after June 1st for daily storage costs. All for a contract that I asked them to cancel it. They said these are mentioned on the second page of the contract which I have never seen. They did not even give me a full contract to read. They tricked us to sign the first page. This is a “Misrepresentation”, and I will complain to OMVIC about it.

Super Amazing experience. Bought the Nissan Sentra 2019 SV. Had a great experience with Mr. Enam. Wonderful person. The experience was super smooth and the delivery was quick. I loved the experience and my 1st car.
Great Team at Nissan Waterloo.

At Waterloo Nissan my wife & I were met with great customer service & polite sales consultants. Specially, want to mention Mr. Baldeep Khurana (BK) who helped us through the entire process of selecting our car to its timely delivery. Throughout the process BK was very humble, easy to reach & was very prompt in response to some of our after purchase queries as well.
Overall, a great experience & highly recommended:)

Avoid sales. Tried to provide a limited time "deal" over the phone and sell TPMS sensors for the tires after the fact and changed the price with a new cheaper offer after I declined the first time. Still declined. Tires already had TPMS.

I’ve been a satisfied customer for many many years. I’m now driving my 5th Nissan!
From sales to service, the waterloo Nissan team has always provided my family with a safe, beautiful and reliable vehicle. Thanks Nissan for all that you do for us! I Definitely recommend this dealership for all your vehicle needs.

Had a great experience at Waterloo Nissan recently. We were initially only looking at options to upgrade to a family friendly SUV and had no plans to purchase right away. Dealing with Enam, he completely won us over and we bought our Nissan Murano during that appointment. Enam was very knowledgeable and so personable, he was such a pleasure to deal with.
A shout out to Maheema as well who efficiently handled our financing for the vehicle. We picked up our new SUV a few days later - superb service. Would definitely recommend this particular location as every person we spoke with made us feel confident in our purchase.

Waterloo Nissan and Tara from service, definitely deserves our 5 star rating. Without writing a paragraph of detail to explain our repair circumstances suffice to say that she is an excellent communicator and was calling (slightly beyond business hours) to let us know our vehicle was ready. Well done Tara and thank you!

Buy your car here! Steve, Maheema and the rest of the team were kind, informative, and knowledgeable. They provided extremely high quality, honest service, and managed to get us our vehicle of choice much quicker than anticipated with the current shortages. After speaking to sales reps from basically every dealership, Nissan and otherwise, in the area, I can confidently say that Waterloo Nissan is the best dealership to buy a vehicle from.

Just purchased a 2022 Nissan Qashqai and was delivered far sooner than we expected. Very friendly and helpful personnel

Recently bought A vehicle from waterloo nissan
was looking for a new vehicle for a while so I been to so many different dealership

but @ waterloo nissan I was impressed how they take care of clients
specially from sales BK and finance manager Aaron they helped through all the process explaining properly all the process including 2023 rogue features which i was not familiar

If any one looking for a vehicle don't even think twice for waterloo nissan
these guys are best in region and know what they are talking about

thanks
Dee

Service areas are not always the happiest part of a dealership.but what a refreshing atmosphere found at Waterloo Nissan. Friendly, knowledgeable staff that were super helpful beginning with my first phone call to Tara Brooks.and a real sense of pride in the work performed. I wish more dealerships could be like this.

After a long gruelling process of deciding whether to purchase new or used; test driving all makes and models and working with many people we finally found and met with Enam. He was our saving grace, a true breath of fresh air from the very beginning. He was so helpful and understanding. He helped us look into our options and was patient while we decided what worked best for us. He was not only a delight to work with he sold us a 2023 Nissan Kicks SR that we absolutely love. It’s a good size crossover; looks cool, radio system is awesome and has great fuel mileage. With todays demand on new a well, Enam and his team were honest and true of the expected arrival date. We are so grateful to Enam and Aaron at Waterloo Nissan sales and definitely recommend them to anyone looking for a new vehicle.

I had a very pleasant experience purchasing my first vehicle with Nissan. I initially dealt with Ed who was very down to earth from the beginning and explained everything in detail since I was new to this. Maheema was also exceptional and was very helpful during the financing process. When I went to pickup, I dealt with Enam who was also very helpful in explaining all the details about the vehicle. Thanks guys!

My wife and I have owned a number of Nissan's. Recently I was looking to upgrade from my Nissan Altima sr coupe, so I figured I would visit Waterloo Nissan first, the sales rep tried convincing me that "even without any problems/ good repair I could only get $500 on the high end".
I sold it a week later for substantially over $10,000.
I had 2 other dealerships offering $12k and $13,500.
Additionally I would recommend almost any other place for service or detailing.
I recommend you reconsider when dealing with this dealership.

Ed Salah was the sales representative I dealt with, and he was amazing, he was very patient and explained everything clearly.
If you’re going to buy a car from them, make sure to ask for Ed to be the one dealing with you.

Thank you Ed for going to the extra mile to ensure that we had the best seamless experience buying a car from Waterloo Nissan. Ed was very patient with myself and my family, took the time to answer all our questions, and was very professional. Highly recommend Waterloo Nissan and especially Ed, such an amazing guy!

Dealing with Ed to get my latest cars was one of the best purchasing experiences I had. He is always ready with answers and solutions to address the customer needs.

Excellent experience, Ed is a great guy; he is knowledgable and has outstanding customer service.

Got our first car here. Maheema was really helpful and patient with all our questions. Would definitely recommend this place.

Had a great experience in buying my pre-owned rogue. Ed walked me through the inventory with all options and Arron made getting loan as easy as buying cupcake. My old car was on my driveway sitting with battery down, they helped me jumpstart and drove it for trading. Thanks guys

Mia is amazing and I’m very glad that she could help me go through everything to have my own car!

Found my dream car on their website and sent an email to inquire about it. Not even an hour later I received an email from Enam answering any and every question I had about the car, even despite the fact that it was a Honda from their trade in selection. Enam was very knowledgeable and helpful. Made my first time car purchase one I’ll gladly remember:)

Went in on short notice. Met Lou and Greg.
Both were complete gentleman. I felt comfortable and that they understood what I was looking for. Received excellent help and am very impressed with the overall vibe. No pressure sales and knowledgable guys. Thank you!

Enam was great! He took the time to understand what I was looking for and made sure that I was happy with my purchase. He went above and beyond without being pushy or making me feel like I was just another sale.

Very friendly service - Enam was great to work with! Got the vehicle I was looking for, process was smooth, and the vehicle was immaculate when I picked it up.

So we bought a 2016 nissan rogue from waterloo nissan 4 months ago. Within this time have spent over 2000 dollars for tires that should never have passed safety (according to qualified mechanic), replaced shocks that we had been assured had passed safety.just barely.

I recently bought my first car here with sales associate Maheema and had a wonderfully pleasant experience! They were able to accommodate for everything I was in need of. Excellent

Called for some information and spoke to Enam on the phone. 3 days later we drove 3 hours (from leamington) to test drive a couple of cars and were treated very well. Enam was very friendly, helpful, and easy to deal with. We will definitely be making that same call the next time we need a vehicle. Would highly recommend calling Enam if you want a pleasant buying experience!

I recently got Rogue, waiting to come. Maheema is by far the best at what she does. She is knowledgeable and knows what she is talking about. Very impressed with her skill, and efficiency!

I just wanted to thank Enam Haque for his outstanding commitment to customer service with the purchase of my daughter Alison's 2018 Nissan Frontier.

The experience we had was the best I have seen at any dealership and I have bought many cars from dealerships in the past!

Enam answered all of our questions, shared all the information we needed on the vehicle history and helped us choose what turned out to be the best truck for my daugther.

Thank you very much!

George Hemming

Recently got the second car from this dealer. The sales consultant, Enam Haque, is always ready to help and do his best to provide the best offer as he can. Highly recommanded.

What a Great experience we had at Waterloo Nissan! Our salesperson was Maheema and from the moment we walked in she was nothing but friendly and helpful. She took the time to explain everything we would need to know about the vehicle, answered all our questions, and made our time there comfortable. She was so much fun too! When we went to pick up the vehicle, we did a photo shoot with a lot of laughs and crazy poses! My husband and I would recommend Waterloo Nissan to anyone looking for a new vehicle! Go see Maheema!

We bought a Murano from Enam, who was professional, personable, and responsive. I would not hesitate dealing with Enam and Waterloo Nissan.

Always a great experience at Waterloo Nissan! Larry is a very nice, friendly, down to earth sales rep and Lou is a friendly and approachable sales manager. We bought 2 vehicles from Larry in the past and when we needed to buy/lease another vehicle, we didn’t hesitate to return to Waterloo Nissan. We ended up leasing a new car and upgrading our Rogue. Even in these trying times, they were able to give us exactly what we were looking for. We are 2 very happy clients and highly recommend Larry at Waterloo Nissan.

I would like to share my recent experience from Waterloo Nissan. Greg helped me to get a good deal with some discount on 2021 Nissan Rogue with excellent features like safety which I appreciate it a lot and so many other. This nice and good looking SUV has been upgraded inside and out beautifully! Greg patiently spend a lot of his time to answer all of my questions and explained all the features as well as 20 minutes test drive. He is a awesome guy very patient and friendly that everyone can feel comfortable to talk with and He will help you to get a good deal!

My fiancé and I have never bought a car from a dealership. After going to multiple dealerships we ended up meeting Stephany at Nissan. She helped us find the exact car we wanted! She is very knowledgeable with the cars and all there features. She also explained every step of actually buying the car and found us the best deal possible. Stephany made this process very enjoyable and painless! Thank you so much Stephany!

I have just traded-in my old Juke for a brand new car. The whole process was simple and smooth, due to a highly professional sales associate, Larry Jutzi.
An excellent experience at Waterloo Nissan!
Thank you again Larry!

I had a wonderful experience at Waterloo Nissan. Having never purchased a new vehicle entirely on my own, Maheema helped walk me through the entire process. She provided me with many options that would best suit me and my family, and worked very hard to make sure my wants and needs were met. She made me feel comfortable and confident with my new vehicle purchase and was so helpful. It’s only been a few days since getting my new car and she has already been in touch to make sure I’m enjoying it. Maheema and the entire Waterloo Nissan staff are so helpful and friendly. Definitely recommended! Loving my new Nissan Kicks!

Just picked up our Nissan Rogue from the Waterloo dealership and can not say enough about the service. We dealt with Enam Hague and he provided us with all the information and important facts. He was efficient and courteous. The car looks and drives so well. Enam was so knowledgeable. I will definitely recommend him and this dealership to a friend. Thank you so much Enam

I was fortunate to deal with Stephany who managed to get me an unresistible offer that I signed on the spot. Stephany is transparent, professional, and knows how to reach a win-win deal. If you are looking for a non-pushy, pleasant, and straightforward experience, look no further. Thank You Stephany and Thank You Nissan Waterloo, You guys rock!

I had a great experience purchasing first new car here! Maheema was extremely helpful in finding a great deal and making sure I found the right vehicle for me. She was very knowledgeable on all of the vehicles and their features and made sure to take the time to present all the relevant information to me in a clear and understandable way. I couldn't ask for much more, I purchased the car I wanted and I greatly enjoyed the service! I would definitely recommend working with Maheema and Waterloo Nissan for anyone looking to purchase a new vehicle!

We were referred to Enam by our friends and from the first day, he ensured all our questions were answered, diligently took us through the options on getting a car. He surpassed every form of customer satisfaction and engagement processes. All staff members of Nissan were great, even the manger also welcomed as well and ensured we had all necessary tools in the car. This was beyond just getting sales. Thank you!

Greg Bradley has been a really big help for me in deciding on which car to get. With his help and with his knowledge, he explained to me which car will be benefiting to my need. He is a good listener and pay attention to details and very easy and friendly to talk to. He is one great sales person. I wish every sales person who will be as nice and as patience like him. Thanks Greg for securing a new 2021 Nissan Kicks SV for me. Another person that I want to thank you is Cindi Sorbara from Financial department. This lady has pulled a big length just to make sure I got the best deal ever. She will go and rechecked with her upper management just to make sure I can get some better deals than what I got so far. This is one of the reason that I love to come to Waterloo Nissan. Eventhough I never met those 2 person before but their services and their help has help me get the best deals ever. Thanks Waterloo Nissan to recruit a great team.

My boyfriend and I just bought a Nissan Qashqai and our sales representative Maheema was absolutely outstanding with us from the moment we walked through the door. She went over and above to make sure we were given all the information about our purchase and was happy to go over everything with us. Along with Maheema, Christina and Blair were also amazing at helping get the financing that was right for us and never pressured us the way that some dealerships do.
I would recommend to any of my friends and family to go to Waterloo Nissan and deal with any of these wonderful people.
Thanks again for all your help!

Very very poor after service.
Very very poor warranty claims.they will charge you.
I wouldn't recommend anyone to buy vehicles from this dealership.made a mistake purchased 2 new vehicles and facing a lot of issues with after sales services.

WARNING; POOR AFTER SERVICE.
Managers are sitting in their offices and if you have any questions they will just ask for your phone number and never call you back.

Waterloo Nissan after sales services are zero.

I haven't bought a car YET from this dealership but I can honestly say it's unreal dealing with Devon. Answers every question and actually has a discussion. Very good salesman.

Unknowledgeable about their own vehicles. Found information online myself to prove them wrong after being called a liar when asking for a part. (Accused that certain part was not Nissan on my car when in fact it was.and purchased at same dealership 2 years prior. Part is now discontinued)
Will not purchase a car or have it serviced here in the near future.

I went to Waterloo Nissan to buy my first car. It did not turn out well. Basically, they were selling me a car with a faulty transmission and covering it up as "a sound from the timing belt".
Prior to buying the car, Nissan had agreed on fixing the sound that was coming from the acceleration. When I went to go pick it up, the sound was still present. When I addressed it, they offered me the warranty. I said no. Again, they offered the warranty, but for $1000 less than the original price. I still said no. I told them that I was not taking the car until the sound is fixed, which was what was agreed on prior to buying.
After several ignored phone calls and texts, I finally hear back from the sales manager telling me that they are waiting for a car part, which would take a couple of days to arrive. More delay. Couple days later, the sales manager calls me again and states that they got the part a while back but did was not successful because they "found out" that the whole transmission needed to be replace.
You're telling me that these car salesmen and manager do not know what is actually wrong with a car? How did this even pass the safety if there was a fault transmission?
Thankfully I got all my money back since I did not take the car off the parking lot. I highly do not recommend Waterloo Nissan due to their dishonest, misleading and shady business. 0/10

Great experience had to get a new keys fob for my Altima, took about a hour but they washed my car so bonus

I went in knowing what car I wanted, Nissan Murano Platinum, and with an idea of what I wanted to spend. While I saw Brent originally, he didn’t want me to wait as he was with another customer so quickly asked if Stephany could help me. I appreciated that respect for my time. Stephany was great and clearly explained what she could and couldn’t do for me and why. Again, her willingness to explain the price in detail was refreshing. She was very knowledgeable about the car and walked me through the features. Dealing with Christina was also a pleasant experience. She explained all my options clearly and how things worked. When I asked for an earlier delivery, Stephany made the effort to accommodate me with the service department. Thanks to all for a great experience.

I had a great experience with Stephany. If people haven't had a great experience here it's probably because they didn't deal with Stephany. She was awesome to deal with, non-pushy and actually understanding of what we wanted and even got us a great deal. I would definitely recommend Stephany again! Nissan Waterloo.you`re lucky to have her on your team!

Was ignored the first 10min being there. Was looking for a pathfinder wasnt offered to look at one. Wasnt offered a test drive. Was just handed a sheet with prices and ignored. Hyundai was a much better experience. Wont set foot in waterloo Nissan again

Had an amazing experience at Waterloo Nissan. I had Doug helping me find the car and Cindi helping me get financed. Incredibly helpful and made it possible for me to get a new car! I would highly recommend going there and having them help you.

Had a fantastic experience with Renie and Tariq. Both were very well knowledgeable and had my interests above their own when it came to my purchase.

Bought a used 2013 altima just this week. Car looks great and runs great. One tiny issue with the heated seat for drivers side not working. Have not talked about it yet to my sales consultant STEPHANY ABAGIU. During my test drive i did mention it to Stephany that its not working but it was a hot day and the seat was hot and so i assume she thought it was working. Will talk to her about it soon. I am sure they will take care of it.
Stephany Abagiu was great, nice in talking and good response time. See did take good care of the whole sales process. She did go over the all the feature of the car nicely. Liked to deal with her.

Waterloo Nissan and Larry Jutzi went above and beyond as always! This is my third vehicle purchase with them and I couldn't be happier!

Stephany it was a pleasure to work you. You showed us a late model car within our budget.we really thought we would have to buy an older model instead you showed us a super reliable, well maintained, used car that had what we needed. (add many useful new car features)
We chose to finance with Waterloo Nissan as their interest rates allow us to put our Car savings into our higher rate loan. Christina thank you.
You were helpful, gave us options, full cost disclosure and respected our budget. Waterloo Nissan performed beyond our expectations.

Staff are very friendly! Shout out to enam haque for asking us how we're doing, very accommodating thumbs up!

Thanks you Stephany A for helping me find the right car for my family. Very nice place and friendly atmosphere.

If I could give a minus rating I would. Nissan Waterloo blew their Customer service skills (lack of) in the service dept. From the service manager to the techs. Nissan frontier and trailer marker lights. They know the story. 3x in not fixed, 4th time they wanted me to pay for a diagnostic. Didn't need one. The issue was a very simple relay switch. An EX- Nissan mechanic had one in his tool box, 3 min fix. Didn't cost me anything. But it did cost Nissan a BAD reputation. KG

For the second time experience in Nissan Waterloo I enjoyed smiling face and professionalism of Enam, he is so nice and always give the best deal. Keep up the good work Enam and your supporting team

Just leased a brand New Nissan Kicks from this showroom. Needed it in a particular color and my super cute and pro active sales agent Devon got it sorted for me all the way from Alberta. Very happy with it and very happy with Devons service as he is extremely responsive and makes sure the client is happy.

Such great sales and service staff! I highly recommend this dealership to anyone who is looking for a new car or wants to service their vehicle. They were friendly and helpful and the service team even washed my car for free after my service!

Cindi and Stephany were wonderful througout the entire process. Cindi was incredibly helpful in getting financing sorted and Stephany was knowledgeable and super friendly during every meeting with us.