Waterloo Red Ginger Modern Thai + Viet Cuisine

Best Pho I’ve ever had, super fast service, and lady who brought me my food was a sweetheart

Good quality food at reasonable prices, portion sizes were also good.
Our server Ms Noot was very friendly and she did a great job.

I feel bad for writing this review because this place has always been great. I ordered the pad thai a week ago though and it was inedible. I gave them another chance and got the pho and it too isn't something I can eat (chewy meat, soggy noodles etc). Pretty disappointed.

Item for one: Cantonese Chow Mein. The flavours were there and I was very satisfied with the size of the portion for the price. What brought it down to 3 starts was the lack of crispness in the “bed of crispy egg noodles” the quantity used for “topped with our house soy sauce” made me think I had received a soup based dish… I was incorrect. In regards to the vegetable toppings. I cannot speak on brocoli as it was understandably unavailable. The onions and non choy were cooked to a very enjoyable degree. The size of the carrot slices were quite inconsistent so it led to some being quite soft with some being par cooked and some being nearly raw. A trend with all of the prior mentioned vegetables (excluding broccoli) was they were all extremely large to the point where it was a struggle to get some vegetables in my mouth as they had come. The only “perfect” vegetable from my perspective were the mushrooms. I don’t frequently enjoy mushrooms however it seemed like the only topping I could get some with the noodles and have a balanced bite. The chicken was nothing special. Large chunks that were easy enough to break smaller however they could still maintain their size if that’s something you prefer. It was cooked well and with the abundance of “house soy sauce” it had enough flavour to satisfy the mouth when eaten with noodles. A note for all of the toppings. It may have been the abundance of liquid that confused me, but it seemed like all the toppings had been steamed or maybe even microwaved before further cooking. I can’t speak on service as I had it delivered however there seemed to be very little care taken into the food for 3: 30-4pm on a Monday. I will definitely not be trying delivery from here however if I find myself in the area. I may physically go in and try some other things. There’s enough potential to keep my interest but I will never get this dish delivered

I came here for lunch and I really enjoyed it. They have lunch specials until 3pm. The place is smaller with maybe max 10 tables. I ordered the Khao soi and beef stir fry. The Khao soi was amazing! You could really taste the coconut milk and curry. It came with lots of egg noodles, a few pieces of beef, a hard-boiled egg, fried noodles, etc. My only concern was that it was served in a small bowl with not enough broth. The noodles absorbed all the broth. I ended up taking half my soup home and added more broth. I still highly recommend the Khao soi! The beef stir fry was part of the lunch specials. It was also served with soup and an egg roll. The egg roll was crunchy and the soup was sweet and sour. I would order from this place again and try other menu items

Honestly one of the best pho I've had. Unlike most Thai restaurants, the pho had a lot of noodles and a good amount of meat. The soup base was great and was completely full afterwards which is usually not the case. For the price, you get a decent amount of good quality food.

Came here a few days ago with my boyfriend and the food was delicious!
Got the Sizzling Beef and Pad Thai.

The Staff were very friendly and the service was quick!

Also their Thai Iced Tea is delicious!

Overall would recommend them for sure:)

Best Thai I’ve had since Koh Samui! Massaman chicken curry & bami goreng were delectable with perfectly spiced flavours. The mango salad was so good (but a tiny bit too sweet after a lot of it). Our server was lovely as well. Seems like a popular take out spot too right by Costco.

Found our meal unappetizing. Flavorless to the point it was not worth finishing and found a snack at home. Service was good, but 10 minutes behind our time it was expected to be ready for pickup.

Fair price, great service. Good got to the table extremely quickly! Just had the pad Thai curry and id do it again on god

Friendly and delicious with good prices. We had the Mango Salad, Pad Thai, curry, Singapore Vermicelli, and cashew beef stirfry. All were delicious and nobody had a favourite or least favourite since they were all excellent. Pad Thai tasted excellent and was sour and sweet as expected. One person was spice sensitive, and he didn't find the dishes too spicy. The service was quick and friendly. The girl in the kitchen was friendly and masked too. The place is small and nothing fancy. Not many people eating in, but there isn't a lot of room. Maybe room for 20 people. Lots of people getting takeout though. Parking lot is not large but easily accessible. If I were to complain about something, it would be the cold draft coming in from the front door when people came in and out. I would come back again.

A quick comment on the service provider: I asked for a dish to be made without peanuts or eggs due to allergies. They ended up giving me the standard version of the dish which includes those ingredients. By the time this was realized, I was halfway home with two cranky kids in the car - I wasn't turning around to exchange the dishes. The manager drove out to make the exchange personally (30 minutes round-trip). Great example of customer service!

Worst customer service ever. These guys talk to people like they own them. Not sure how they are in business. The girl who picks up the phone is the rudest person on the planet. Matter of time they will be out of business. Wish they could be given a 0 star rating. Do your part and say no to bad customer service by avoiding them completely.

Just a note that if you order a curry - rice will need to be ordered separately. I ordered the green Thai curry and it was ok but I thought it could’ve been spicier and more flavourful. Friends have recommended this spot to me - so maybe it was just the dish I tried. Store only accepts debit, cash and etransfer for payment

Amazing flavours, though i do have a suggestion. I tried stir fry chicken it was packed with lots of vegetables it should have more chicken in it. Other than that food was delicious fresh. Plus they have halal option

Delicious food. The chicken spring roll was the best I have ever had!
The Thai basil and chicken dish with rice provided enough food for 2 plus some leftovers. Definitely a shareable meal.

Absolutely delicious. A first time for me and definitely a new favourite. Beef Pad Si-Ew, Chicken Cashew Nut Stir-fry, Crispy Chicken Spring Rolls, Crispy Chicken Wontons and a side of plain rice. Fresh, flavourful, wonderful food. Friendly, polite and welcoming staff. I would recommend Red Ginger again and again.

I ordered a strictly vegetarian meal and received chicken all over my noodles instead of tofu. When I called to let them know the staff was extremely rude and unpleasant to deal with. Would not buy from here again.

Ordered pad si ew (chicken) for 17.50 and spicy noodles (beef) for 17.50 just to get soggy, tasteless rice noodles with 3 pieces of beef and chicken, basically you are paying for bland rice noodles, OVERRATED and OVERPRICED

Avoid this location. Poor and low quality ingredients. Bought coconut soup and was literally just mushrooms and broth. Their menu states ingredients may not be available. Just a heads up before you waste your money here.

Food is amazing and friendly staff!

My fav is the pad Thai and khao soi!

Brought my friend here from Toronto and he is hooked!

My gf ordered the lunch special from here and the soup LITERALLY tastes and smells like cigarettes. I called to inform them and they had the audacity to lie and say their chefs don't smoke (suuure). They didn't offer a refund nor an apology. I filed a complaint with the health inspector. Please be careful, smell your food if you choose to eat here.

This restaurant is absolutely amazing, Went in for crab rangoon, By far one of the best I've tasted. Ordered chicken Spring rolls as well sauce is Delectable, Their house salad is quite good as well.

Restaurant made a mistake and made the wrong pathai, Offered it to me,
I was blown away!
Absolutely worth the 5 stars you've got to try it!

I ordered takeout from UberEats, and without realizing, had placed the order about 15 minutes before closing time. To my surprise, when my food arrived, a free box of fresh rolls had been added to my order! And they were delicious:) I also ordered the red curry and the mango salad, both of which did not disappoint. Food was still hot when it arrived too. Will definitely order from here again.

We ordered take out at Red Ginger and couldn’t be happier! When walking in there was just the cashier who promptly greeted us. She was friendly and very efficient with taking our order. We ordered her recommendation (Bami Goreng) and it was delicious! It was rich, creamy and comes with satay chicken skewers. Incredibly flavourful and fresh. My husband who is not usually a fan of thai food (especially when it’s too sweet or spicy) loved it. It has the perfect balance of sweet and savoury. We will be back.

The cashew nut chicken was delicious. High quality chicken pieces and a generous portion of vegetables that were just right (not over or undercooked). Comes with ample sauce. I will be ordering here again.

I got the lunch special and the soup smelled and tasted very strongly of cigarettes and was inedible. I called them and they did not even apologize

I was really hoping the reviews were lying: (I don't mind the sweetness but the sauce is watery and lacks flavor. (Not a good sauce) should be tangy and sweet. Maybe you guys should revamp it sorry: (

Best Thai food hands down! Our favourites are black bean stir fry, tamarind stir fry and drunken noodles. As for drinks the Thai tea is unique and tasty!

No it wasn’t…it was regarding your food. I came inside and picked it up. It was really bad quality and some of the worst in the city

Only giving them 2 stars instead of 0 because their server is very nice. Otherwise the food is terrible. Ordered lunch specials for 4 people. Every single dish was excessively sweet, to the point that they might as well call themselves Sweet Ginger instead. Also, have you ever had Pad Thai made with ketchup? Like actual Ketchup? You can find that experience right here. It'll be that one Pad Thai whose aftertaste you'd still be remembering with disgust 80 years from now. I've ordered from lots of Thai places and thought it'd be impossible to do Pad Thai wrong. Turns out at Red Ginger, they make the impossible possible! I've had bad Pad Thai, I've had sweet Pad Thai, but I've never had Pad Thai made with Ketchup. Like wow. I wasn't expecting anything beyond an ordinary fast-food takeout going in, but this place honestly blew my mind with their creative (and disgustingly sweet) reinventions of Thai. I now have a much better understanding of Jordan Peterson's "bad is still a long way away from hell". 10/10 would go again, but only with my worst enemy.

Order was supposed to have extra shrimp but it did not. When I asked for a refund I was told they count the shrimp before bagging. There was not extra shrimp.

I ordered delivery today, I don’t know what they put in their pad Thai, they may put sugar instead of salt it’s way too sweet. I don’t how a pad Thai can taste this bad, I have to dump it.

What a fabulous dinner we just enjoyed! This is our first time ordering from Red Ginger but it definitely won't be the last! The Thai Spicy Stir Fry had just the right amount of heat and the Panang Curry was delicious. The Mango Salad and Singapore Noodles were very well prepared.
I can't wait to try more from the menu!

I ordered pho not too long ago and ended up with food poisoning. Definitely not impressed with my experience you guys need to get your stuff together I work around food every day of my life and this should never be something that a company comes across.

We love going here for lunch! Our favourites are there Pad Thai, Sweet & Sour Stir-Fry, Black Bean Stir-Fry, and Pho. Pictured is the Pho and Crispy Veggie Spring Rolls.

Customer service was absolutely terrible. I spent $94.10 and portions are small but more importantly, the black bean stir-fry had zero black beans in it so I assumed they made a mistake with our order. When I called to inquire, their response was argumentative rather than service oriented. Not worth a return since we have much to choose from in our region.