Waterloo Vision Care Clinic

Dr. Shoemaker is exceptional and the staff is great. One must visit here to see how fantastic they are. Thank you.

I have had a great experience with Dr A. Vermeersch - both during the initial exam (very thorough) and the contacts fitting. She was very polite and informative - answering all my questions and giving me multiple options that fit into my lifestyle at different price points. Big thanks to her:)

Went here for eye exam and picked out new frames for new glasses.
Great job and very helpful.
The staff are terrific, very friendly. Was very pleased with the whole experience there.
Ty

The entire staff are friendly and helpful. I appreciate the reminder notification just day or days before the appointment. Dr Bright is fantastic. It is good to know my eyes are extremely well cared for every time I visit.

The Optometrists and the support Staff at Waterloo Vision Care Clinic are very good at what they do.

You really feel like you're being tended to in a caring and professional manner.

Procedures are described, questions are answered thoroughly, and you leave feeling like you've truly been "seen. "

Wonderful staff, atmosphere, selection of frames, etc. But above all I have to say that Dr. Jenna Bright is unfailingly knowledgeable and thorough with all her attention to my aging eyes. She is also considerate, professional, personable, and kind. I am very confident in her care. It is a bonus that she also makes every visit a pleasure.

I feel lucky to be patient here. Thank you for the best doctors and staff. Dr. Bright is a superior eye specialist. High tech equipment and the most thorough eye exam I've ever had! Very detailed. Eyewear is very trendy and tons to choose from. I've never had any issues with all the glasses I've purchased here. They stand behind what they sell. Even 1 year later, they adjusted a pair of my glasses for me. The only place my family goes. Thank you, friendly staff too. R. H.

Very fast friendly professional service by all that I have ever dealt with and dr bright is a very knowledgeable friendly doctor and is very caring

I was very pleased with the patient care Dr. Valerie Shoemaker gave me. She is very professional, gave very easy to understand explanations of information she was giving me or answers to my questions.

Friendly staff! We had to change our schedule last minute and they were very accommodating. Our whole family uses this clinic - very patient with young kids. Definitely would recommend!

I've been taking my kids for their regular eye exams for the last few years to Dr. Shoemaker at Waterloo Vision Care Clinic. She is amazing with little kids and answers all the questions in a kind and patient manner. The staff is very helpful and accommodating too.
The only reason I give 4 stars instead of 5 is because the waiting time is usually long. I have always had to wait more than 30 mins after my scheduled appointment time to be seen.

I recently visited based on a recommendation from a friend, and was I ever impressed. The doctors were so friendly, and the staff, especially Katy, were so helpful. I spent about an hour with her discussing different frames and lens types. I never knew I had so many options available! My last optician never spent the time with me to go over my options, and just sold me anything. Katy actually took the time go to over the different lenses and explain what the benefits of each were, and not in a up-sell way. I purchased a pair of glasses, and pair of prescription sunglasses, and I am extremely happy with both. They also carry a variety of frames from companies I had never heard of, which was nice to see. I wasn't stuck with just picking from Ray-Ban, Gucci, or any of the other generic companies that everyone else carries. I will absolutely be back!

Dr. Bright and her associates are a refreshing mix to the stale optometry field.
Their office is modern and their personalities are too. Personable, real and very clearly passionate about their unique line of work. I travel in from Toronto as do several of my friends and associates who I have referred to Dr. Bright and associates.
Keep up your great work in helping the world see better!

An incredible team and clean/organized clinic. Dr. Newman is very knowledgable and helpful in addressing my optical health.

I don't leave reviews but I just had too after my appointment here. Staff are very knowledgeable and friendly. Really take the time to make sure you are completely happy. Great prices and service. My doctor was Dr. Bright. After seeing her for the first time, I will never go anywhere else now. I only wish I would have come here sooner. I felt very comfortable and safe during the covid pandemic here. Everyone is cleaning as soon as anyone touches anything. Incredible. Keep up the good work ladies! This optometry medical place is of high standards and not like your typical mall eye glasses place with poor quality glasses/lenses like where I went before.
5 all the way around.

Everyone was super friendly & helpful. They are always a delight to talk to. An earlier appointment 2 weeks ago to pick out new frames made my eye test appointment today with Dr. Newman even faster & easier. Thanks again ladies for all your help.

We have taken our family here for a few years now and Dr. Bright is always so good with the kids! What can be slightly scary for them, is made to be fun. The staff is friendly and helpful. The office is very inviting and before covid- had a nice play area that the kids looked forward to playing in. My husband once couldn't find a pair of glasses that he was looking for in a certain color etc, but found it online and they offered to order it for him.

I took my son today to see Dr. Bright he is 3 years old. She was AMAZINGLY patient with him. He’s like most children and not keen on seeing doctors, however by the end of the exam and on our way out he was asking to go back. Sara whom I booked the appointment with was also so kind and very quick to respond as I initially emailed to book it. All the staff were super friendly. Was a great experience. Will definitely be returning and will highly highly recommend to others.

I would like to give a shout out to the doctors and staff at the Waterloo Vision Care Clinic. During this pandemic time, I feel that I have never been in a safer place. Their attention to procedures is top notch!
I am a retired registered nurse and see the excellent job they are doing to keep us safe. Yesterday I picked up my new eye glasses and while waiting observed a staff member cleaning a chair someone had just occupied. Best job ever!
So, THANK YOU for the diligent care you are providing and doing it with a smile.
Nancy Morrison, Mitchell ON

Excellent, personalized service! I had light sensitivity, trouble focusing on books and computer screens, migraines and blurred vision for years. I finally switched to Dr. Bright and was quickly diagnosed with astigmatism. After receiving the correct prescription, I haven't had an issue since. Dr. Bright is an extremely knowledgeable and trustworthy professional who also provides care for my husband and daughter. Highly recommend!

Top notch place! From the stylish friendly ladies at the front desk to Dr. Elder herself who is a very knowledgeable and caring person! My family and I are grateful:) Wish you all the best.

My family and I love coming into the clinic. The staff is always so helpful and friendly, and great with our 3 boys. We love working with Dr. Bright, she's very friendly and very knowledgeable. We wouldn't go any where else!

I have been a patient of Dr Newman's for decades through multiple office locations. I have always been extremely pleased with the service, competence and professionalism, and this new (er) facility is top notch. Highly recommend them!

Had my first visit today after not seeing an optometrist in 5 years. Office is bright, welcoming and open. I chatted with staff at front desk and everyone was friendly and good-natured. I saw Dr. Elder, and she was extremely friendly, informative and respectful, answering all the questions I had and explaining what she was doing and why. I arrived early, was seen quickly, and while my appointment was lengthy due to the tests that needed to be done I wasn't kept waiting. I would definitely recommend this clinic and Dr. Elder in particular, especially if you're at all anxious about this sort of thing (as I am).

I was treated fine there so recommended my wife go there the staff told her to get progressive lenses which were expensive and completely didn't work finally she switched to normal bifocals but was still billed for the progressive lenses that they suggested and couldn't adjust correctly
Guess it was our fault for going there
Ripped off don't deal with them

Great place. Probably the best manager I’ve ever encountered. We all could learn a lot from her and how she conducts herself.

THE WORST PLACE EVER! They have the rudest staff there, and the manager is even worse. They had a plate of cookies at the front desk. Went to pick up a cookie (while I was wearing a mask to avoid catching anything during my wait at my doctor's office earlier), and I was asked if I had an infectious disease by some random staff here. Who does that? TOTALLY DISGUSTING AND UNACCEPTABLE. If your staff is so concerned about a customer transmitting an ''infectious disease' through your cookies, then here's a friendly suggestion - DON'T PUT OUT COOKIES! Just common sense. If you want to avoid being discriminated, DO NOT GO IN THERE. There's tons of optical stores that have WAY better customer service, quality and atmosphere. I would give this place zero stars if I could. Manager at this place could use a lesson on appropriate customer service skills and manners.

Amazing caring service from all of the staff, we have been clients for over 30 years and highly recommend them.

Always have the best care here, staff is friendly and helpful and give great options for glasses when you're looking. Dr. Elder is so friendly and knowledgeable, she was quick to get me in when I had an issue with a growth in my eye and is always takes the time to get to know me so she can give the best solutions for eye care or eye wear. Highly recommend this office to anyone looking to go to a better eye doctor!

Was very happy with my visit. The squeezed me in on very short notice to get an eye injury checked out, which saved me from having to sit for hours in emerge. Both the receptionist I talked with and the Dr who saw me were very helpful and friendly.

Highly recommend! Dr Bright was excellent
with my young children and made it a positive experience for them. The staff was also very friendly and helpful when I had questions about how to select the best frames for my face. I will definitely be bringing my family back!

I was hoping to switch to this clinic as its closer than my current one and THANK GOD I didn't! Absolute worst customer service at the front desk! The receptionists couldn't even look up from their computers to address my questions, made me feel like I was talking to a wall!
I guess she lost interest because I said I was looking for frames.
There are plenty of eye care clinics that you would think these individuals would treat EVERY client walking in like they matter? I guess you have to be white to be treated here with any respect! Pathetic! I guess this is what happens when you hire uneducated small minded people!
Too bad bc Ive heard nice things about their actual Drs! Thumbs up for losing clients for them

The ladies are excellent here. From helping you select a style that suits you to processing your order. The doctors are fantastic. The orders are ready in record time and when you pick up your glasses the technician guides you in taking care of your glasses and makes sure the glasses fit perfectly.