West Hill Animal Clinic

I went in to get my dog treated for a tic bite. My vet was closed so I went to the nearest one to me. I tried to get it out myself and the body broke off but the head was stuck. I rushed over to get her treated and they refused to help her because she wasn’t a “patient”. Very unprofessional and not helpful in a very scary moment.

We brought our cat Jack in on Oct 4/23 to be euthanized. Even though he was very sick we weren’t sure we were doing the right thing. Saanya Karim was the vet on duty that day. Even though we had not met her before and she didn’t know our cat’s history she had read the file beforehand. She said we were doing the right thing which I think a lot of people agonize over. Saanya was very patient and showed a lot of caring. The procedure was very professional and our cat didn’t suffer. We were allowed time before and after to say our goodbyes. We would like to thank Saanya and the West Hill Animal clinic for everything. This is not the first time we have had to put an animal down, and believe me it doesn’t get easier, but it’s nice to have people that understand how hard it is.

So happy I made the switch to this clinic for my dog, Charlie.

Front Staff and Technicians are very polite in person and over the phone.
Dr. Hu is primarily caring for our dog, and I am happy with the quality of care and treatment options that she's provided for us.

Highly recommend this clinic for new and current pet owners.

Everyone at Westhill Animal Clinic is friendly and knowledgeable. I'm glad we have them as our vets for my fur babies

We had to say goodbye to our sweet Archie last week. Dr Thompson, Dr Karim and the entire staff were so very kind to Archie and us throughout his last days. Dr Hu, his Vet, called us as well. Thank you does not seem enough.

Been going here for years for our cat Olive. Olive passed away and this clinic helped me through the process of cremation. They were compassionate and kind.

Have used this Vet Clinic for over 10 years, the staff are knowledgeable and helpful. Some of the vet services are a little pricier than other vets in the area but the location, convenience and service out weighs this. Great place to bring your furbabies for care.

Great service, Treat their clients with respect unlike the other Vet clinics in this area. Great Drs and Techs.

I was really disappointed on your opinion today on the radio about early spay and neutering. Suggesting
That 6 months is appropriate? Dogs should reach sexual maturity before being spayed or neutered anything earlier is just irresponsible on your part as a professional who people look to for advice. Do you also advise your clients to get yearly vaccinations opposed to doing titre testing?

The vets at West Hill always do the best by our pets. We have been using them for more than 15 years.

Very professional staff with friendliness attitude, and very thoroughly explain throught out my pet's symptoms.

When I'm boarding a client's pets, I am their agent for pet care. The team at West Hill are great and understand how this dynamic works.

I booked an appointment at West Hill Animal Clinic 1 month ago for my puppy's first vet visit. This clinic was a referal from a friend so I decided I was okay with the long wait, the 20 minute drive, and trusted I would have a positive experience. Due to extenuating circumstances, we arrived at the clinic 15 minutes late for the appointment. We called to advise them we were outside their door and the receptionist was curt and said, "I'll see if the doctor will still want to see you". She came back on the phone and said, "Sorry, you were late and the doctor won't see your puppy and you'll have to reschedule". The next avaialble appointment ; MID JUNE. What an absolute disappointment that this clinic was unable to extend even an ounce of grace. My partner could not believe their lack of empathy and called them back to see if they would reconsider and their excuse was they had an emergency that was on the way, so they could not see us. What I want to know is, if our puppy was already with the Vet, would they have cut the appointment short for the supposed emergency and told us to come back mid June?
We called another clinic, shared our predicament and in absolute shock of what happened to us, told us to come in right away. We received the greatest service (well worth the extra 15 min drive) to ensure our new puppy was healthy.

What an absolute disappointment West Hill turned out to be and we are so glad to be taking our puppy elsewhere where we are certain to receive the best care and service.

We have been taking our little pup here for just over 5 months now and are very satisfied with Dr. Thompson and the West Hill staff. They are thorough, knowledgeable, friendly and professional. Happy to have our baby in their care and highly recommend them!

The staff here are great to deal with. If you pet is sick you will receive a follow up phone call to check in. Great service

This is a great Vet office, they’re all very friendly and helpful. I’ve been able to speak with the doctor over the phone, which has helped in emergencies. They make follow up calls and return your call the same day. My family has been going here for a long time. They’re also very upfront about cost, which is helpful for those of us on a budget.

I've used this office bc it's open during hours when I work (3-9pm) so I can get my cat's food. I will be switching to them for all my vet needs now. This past week I called 5 vets here in ajax including the one I use currently and no one had any stock of the rx food Fif uses. ExCePt these guys. This little detail (outside the fact they actually answer their phone within 3 rings EVERY TIME during covid era) is why. No other ofc answered the phone, no one returned my calls. Nada. ExCePt these guys. Get the hint? Who will I use for my innoculations and visits? Guess what-these guys.

Professional, customer oriented, very friendly, great staff, love pets and always eager to please.

Update: On the follow up visit the staff were attentive and costs were covered due to a bad reaction from the medication. Loki started feeling better the next day. They also offer an affordable monthly plan to cover vet costs for your animal over the year.

Update: After speaking with the Clinic Manager, we are hopeful to get Loki in today and looked at. Pending this service and subsequent appointments hopefully we can work together back to 5 stars.

We initially had a really great visit here with our new puppy. He had his booster shots and we were given Nexgard Spectra for worms/fleas/ticks and told to give this to him about 24 hours later.

After giving this to him our 3 month old puppy has been puking and had diarrhea for 4 days now. When I dropped off his stool sample I was told that no one could look at him as they were too busy and a Doctor would call me back. This morning when I called back after he had puked and had diarrhea 8-10 times overnight I was told that I could come in at 3: 10 and when I responded that I have work I was told that if my dog is sick I should leave work and bring him.

The thing is, i already brought him last night and was turned away. This has been 4 days of this with no end in sight. When I expressed my concerns over peoples young puppies who have died from taking this medication I was told to take it with a grain of salt.

I am very disappointed in this service, especially after our first visit. At this point I cannot recommend this vet practice or the medicine Spectra Nexgard.

Very warm and welcoming staff and veterinarian. Our Vet took her time and was very nurturing with our fearful dog.

West Hill are some of the most attentive group of professionals, caring, patient and understanding. One of the things I appreciate about them is how they will always do a follow up call to ask how the pet is doing, they really care and they show it.

The doctor was extremely informative, I brought my dog in for a check up and I loved how the doctor went through EVERYTHING with me. She was specific and ensured that I understood what was going on with my dog and also provided great solutions. Definitely recommend this place.

This clinic its awful.they are selling a specific tick repellent brand for small dogs that is known on the internet and all the forums to cause severe allergies. They still sold it to us and my dog had a severe reaction to the medication, crying all the time, rubbing her back on all surfaces, fast breathing and digging all over the garden. We took the dog to this vet in order to make sure is ok and they charged us for the visit! All about money and no care for animals. Sad

I could not recommend a better veterinarian clinic. The doctors, techs and staff are very knowledgable and caring. I got referred to this clinic over 10 years ago by a client of mine and am so thankful to have found them. My dogs have pretty much met everyone there. They love my fur babies like their own. Thank you for all that you do!

Quite disappointed in the vet’s attention to detail. Took our 8 week old kitten to West Hill Animal Clinic for its vaccine, deworming and general check up. We were always under the impression our cat was a female. The vet either did not bother checking or didn’t pay much attention while checking to confirm the gender. Took our kitten to a different vet clinic and we were told the kitten is actually a male. We had originally left west hill clinic with a good experience, but after speaking with them over the phone today to see how they missed the kittens gender, the vet didn’t even bother getting on the phone to speak to us or have the receptionist schedule a time for us to call back and speak to her.

I truly believe that this is the best animal clinic around. Since we have started coming here, we have moved and actually have a clinic around the corner, but we still choose to come west Hill because of their amazing service time and time again.

I am very very disappointed with West Hill Animal Clinic and completely heartbroken. First, I would like to express I have spent $1433 at this clinic since January 2020. With the passing of my 16 year old Siamese on Jan 28th, to obtaining 3 more beautiful kittens, spread out over the next 3 months. Making my feline count to 4. All of which are pure breads and DO not go outside. EVER.

On March 2nd I purchased a one year old Siamese female and brought her to West Hill Animal Clinic for her first kitten shots. I noticed her stools were a little runny so i also brought in a stool sample on my very first appointment. The stool sample came back negative and I was given a thumbs on the health of my new addition.

Unfortunately for me, the next 3 months was insane. This new feline started urinating all over my house, including my bed, mats, blankets, couch, etc. I asked for advice from West Hill and Dr Hu suggested it sounds like a behavioral issue and let's consider putting her on behavioral medication. I reluctantly agreed to hopefully re-gain some sanity back in my household. I struggled with the right dose of meds to give this poor kitten, but the urinating issue continued for the following months.

I tried everything, litter, food, extra love & attention etc. Nothing seemed to work. So I called West Hill again and begged for assistance as i couldn't take the smell in my house anymore but i really wanted to make things right with me and this beautiful kitten. I spoke to Dr. Thompson and he suggested more tests to find out for sure, or put her in the basement which is better than re-homing her. Being alone in a dark basement was not a good option and i felt terrible doing it, but i did anyway as a last straw. Unfortunately for me the very next day my basement was covered with feces so i did the heartbreaking thing and re-homed her. I simply had no more $ to give after spending $1433 in 6 months to this clinic.

To my up most surprise, 2 weeks later the new owner called me and said my kitten as worms! Oh my, I was so embarrassed and confused and wondering why wasn't this caught by my Vet stool test I paid? My eye site close up is blurry so I obviously missed this and i should have worn my glasses. So, the new owner treated my kitten with $20 worm drops from the local pet store, (which i purchased for her) and wow, my kitten no longer urinates outside the box. That's amazing and great news. A normal lady who knows nothing about cats diagnosed her in one week with no expensive vet tests at all!

I called West Hill to let them know and I got an answer 3 days later: I was told my kittens issues with urinating was behavioral and not due to worms. When i asked if my remaining 3 other felines may also have worms now, West Hill refused to do additional poop test for my remaining 3 unless i pay an additional $50 each. Ok, I paid for TWO stool tests and the results came back negative. West Hill did NOT advise me that worms have stages and the stool should be re-tested in a month or so. But oh no! I got a too bad for you and your remaining 3 cats. I asked West Hill to please test my remaining 3 cats. When they refused, I advised for principal I will no longer be your customer and they offered me nothing to maintain my business. Those words speak very loud to me.

Now i have 3 cats when i should have 4. I am also out all the money i spent on her. So as a result, I do not recommend West Hill Animal Clinic if you want your pet to be healthy. It seems they are only interested in $$$, not your pets.: (

The service from the team at West Hill is outstanding. I have a cat and a dog, the Vets and their technicians are patient and empathetic to both of my sensitive pets.
I am deeply grateful to have this amazing team with me on my pets "wellness" journey.

Thank you

We took our dog here for years and decided to stop after they tried to upsell us on shots that were completely unnecessary ans cpuld have potential put her in danger. Our dog was actually up to date on her shots so it was like they didnt even check her charts and just wanted to sell us some package. Another time, my dog had an injury and they ran a whole bunch of tests, including one for cancer (which had our whole family utterly upset the entire process). It turned out to be nothing like the issues they said it " might be" when convincing us to spend thousands. My new vet agreed the tests were unnecessary. They seem like want money more than healthy pets.

I feel like my dog is safe at West Hill! They are not into money grabs and running up your bill. I love the whole team! Also they have their own little benifit plan which is wonderful and affordable.

Thx West Hill:)