Westowne Mazda

Honest, kind, efficient, thorough, reliable staff! Superb communication; so glad I now come here for service! They know their stuff and are so patient while helping me to understand! Highly recommend! Wish I had come sooner!

We can’t thank Westowne Mazda enough for the experience we had buying our CX-5. They made the whole process enjoyable, stress free, and helped us find the vehicle that best suited our needs. It was clear to us, the team at Westowne Mazda all work together to ensure the customer experience is a priority, a huge plus not found often when buying a car. Big thanks to Valerie, Danish, Jonny, and Tony for all their help.

Can't beat the customer care and personal touches that Westowne Mazda offers their clients. Rare family owned and run business in a world of corporate pass through business.

My family has bought 4 vehicles from Westowne over the years. I wouldn't go anywhere else.

Overweight lady with a French accent was so rude it was crazy, also said she’s been working there 23 years which makes no sense why she was yelling at random people.

It was a real pleasure purchasing a new Mazda from Westowne Mazda. Tony Bellisario is a great gentleman who kept us informed all through the factory order process. He never rushed through the details. I would certainly return to this dealer for another vehicle and plan to have all my service and maintenance performed by Westowne, even though we are from out of town and closer to other Mazda dealers.

Everyone that I talk to from telephone reception to customer service to car maintenance service are highly professional. I feel I am being treated honestly and respectfully.

Staff are polite and nice,
They are so kind and try to help much as they can,
Waiting time is a bit high,
The issue with my car still exist but they did what they could,

I own a Mazda 3 since 5 yrs, never had an issue with Westowne Mazda. Nice people, nice place and great service.

Service Dept cannot seem to just tell you when your car will be ready which is really disrespectful of customers time.

I would not waste my time at this dealership to buy.

My wife and I were their over a year and a half ago looking for a Mazda CX-5, I must say it was not a pleasant experience.

We were looking for a used one, the salesman we had his name was Tony, the first had two accidents, and was eager to sell, but the price was high for a car that had two previous mishaps and shrugged off like the accidents were minimal.

The second one he showed us looked good when he got his pocket folder out, a sheet fell out with the picture of the valve train, he immediately picked it up the sheet and put
back in the folder. I asked what was that and said, warranty work. I'm thinking engine rebuild.
I told him I wanted to look at another car so he showed another car this one stank really bad, it was smoked in he came and asked me how is it? I said this one smells like cigarettes, he said does not smell anything and got his associate and said the sane thing.
My wife came to check smells awful, I said
not interested, he told me we will do an air test, I said forget it.
We left disappointed but did not make a sale today.lĺ
I can't believe the sales tactics dealers still use today and lies.

Another general response from owner 'were sorry" If they were honest from the beginning, people like me would not be writing about bad experiences,

I found Westowne Mazda online when looking for a 2022 Mazda3 and found them to be straight forward and easy to communicate with and we were able to sign an offer sheet online, but due to inventory issues I ended up getting a 2023 model. They did honour the 2022 deal which included the $250 Mazda rebate, but having said that, there was no negotiating the MSRP, but there was also no ridiculous so called ‘Market Adjustment’ price increase that some dealers are charging. Overall there was no pressure and no surprises when I picked up the new car, so I was pleased with the experience, and would recommend them.

These guys are awesome! They would go to heights you cannot imagine to get you a car. Special thanks to David D who helped me from the very start until I got my car delivered and even after that. He was like an uncle who would help and suggest the best for you without any false intentions. He was very clear and transparent with me from the very start and kept telling me “Don’t worry, I’ll take care. I won’t give up on you” and that’s exactly what he did! I appreciate his professionalism and never give up attitude and that he suggested me ways to get myself approved for a loan as it got difficult for me to get one as I was on a temporary status. A shoutout to Nicole as well who worked hard for me even during her weekly offs or even when she was sick to make sure I get approved for a loan. They deliver the car neat and clean with all the checks ensuring that the car does not give you trouble after delivery. I got my car as though it was brand new. They have a wide collection of CX-5s especially and you would certainly have plenty of options to choose from. And once you have chosen your car, just be relaxed cz these guys would take care of everything after, and I mean EVERYTHING! Thanks again David D and Nicole, you’ve got yourself a very happy customer in me

Attempted to get an oil change on my vehicle as I have been hearing that the price is the same at dealers than conventional oil change places these days, and I had a good experience in purchasing a new vehicle at this location.

I had to book over a week in advance with no email/text confirmation, and took 3 separate calls and 2 messages left for me to confirm my booking. Finally received confirmation of my booking on my own volition and made it to the dealership.

Only then to find out I am required to pay for a maintenance check on my vehicle, IN ADDITION to an oil change. I requested to just get the oil change to find out it is not possible resulting in me walking out.

I could get an oil change at competitor for $60 tax included, or at this dealer pay for a maintenance check of $60, and then an oil change on top of it plus tax totaling over $130. This is my first oil change with this vehicle, a maintenance check should only be required if I request it. I will not be returning for services or repairs. What a waste of my time.

I has the pleasure of dealing with Tony Spadafora regarding the purchase of my CX-30. Tony is knowledgeable, friendly and professional. An all around great guy! Thanks again Tony for a great experience!

Done with Westowne.
Brought in car for simple oil change. Return to pick it up and see the car ready outside. Am told I have to wait for paperwork. Waiting 15 minutes before I go to ask how much longer to complete the paperwork because I can see the car outside. The paperwork is then completed instantly.

To add insult to injury, the cost of the oil change is now over 35% higher than the last oil change. Inflation is one thing, but that is a bit much.

Will be going elsewhere in the future.

I have a wonderful experience of buying a pre-owned car from David D. He provides considerate and careful service to me. He is also patient even though my English is not good. I am glade to recommand him to others. I will have the other car deal with him when I want to change to another car.

Ali was a great help with purchasing my 2022 Mazda cx-5. Would definitely recommend him for all car needs!

Amazing and the best car buying experience till date. Westown Mazda and specially David D will be my go to car person going forward.
David helped me throughout the process, accommodated all my ask and presented me with the best car.
Thanks David and Westowne Mazda for the experience.

I went to west towne mazda to replace my passenger side view mirror, since this was the only place that had the part. The service associate told me I needed to replace the housing that encased the mirror. They even charged me for the part, two days later i got a call to replace the part. Turns out they ordered the wrong part. I wasted three hours of my time driving from oakville to the showroom. To top that, instead of apologizing I was given reasons for why it happened. Although I received a call from the dealership to apologize for my experience. I didnt like the way they handled my situation. Hope these guys train their staff on customer service.

Sales team could be better, the maintenance team is great. They have great technicians and customer service reps. I've never felt they tried to provide me a service that was not necessary and their prices are fair.

Went in for service as I thought something was wrong with the car Rob helped me greatly and instead of leaving in a loaner I left in my own car acting which was driving normal again!

First time buying from a dealer and Westowne Mazda made it easy and went above and beyond. 10/10

Bought a used Mazda CX 5 recently and the process went really fine. The team is excellent and the communication was transparent. Worked with Sylvie in sales and Nicole in financing and I have no complains, they did their job well.

Always a five star experience. Rob and his crew are a great example of service excellence: Fiendly, courteous and always go above and beyond.

Just picked up new car today. Tony B looked after us like the pro he is. Not a more honest, caring and honourable man you will meet. He has been in the business for over 40 years and it shows in his attitude and attention to detail. Would not go anywhere else to buy a Mazda. Thank you Tony.

Unfortunately, I had to revise my review. I have recently visited service department for the diagnostics, and was told there are 4 components that require immediate service in order to solve the problem I was experiencing with my Mazda. One of those items was actually done just prior to the diagnostics, so not sure why I was advised to service it again. I did 2 more components from the list after and the the problem still persisted. At that point I decided to visit another shop and they were able to successfully solve the issue by replacing parts that were never identified with the original diagnostics.
Unfortunately, it was subpar service received this time by Westowne Mazda, and 150$ fee spent for the diagnostics essentially thrown away.

The staff was courteous and the repair was done quickly and on time. There was no pressure to do additional work and the waiting area was safe (with social distancing) and comfortable. Excellent experience all round.

Amazing staff. I came oil change only but they tuned my car soo precisely that I'm loving driving it and that makes me to come back ask front desk person who is also amazing her name is Eva. The tech who worked on my car is Tobit Reyes, amazing job well done.

My car is over 10 yrs old and Mazda Co.hasn't got a part for it (discontinued) Great dealership, helpfull and cortious.

At Westowne Mazda, Shahzad provided great service when purchasing my car. He showed professional while being supportive in all my needs. Thank you for a great experience!

Amazing customer service. Shazad and Mario were amazing with helping me with this purchase. It has been a really good experience.

A great experience - Tony B was great - helpful, no pressure and very patient
One of the best car buying experiences we have had

Service dept is great to deal with! Very friendly and helpful. They don’t give you the run around like other car brands do. Very confident in the skill set of their mechanics.

Dealt with some nice people while picking up my Mazda 3. Typical car dealership. Nothing special, nothing bad.

I brought me car in for paint work, and I got help by Tristan Lewis-Vu. He was really friendly and supportive, and he even came to the car, double check the paint chips, and suggesting which parts could/should be re-painted or fixed. Would definitely recommend him to anyone coming for service.

Very poor experience with the service department. Was told I have a slow leak in my tire and the only option would be to purchase a new tire. When I bought the vehicle less than 2 years ago it came with tire insurance. Westowne told me my VIN was not in the system for the tire insurance. Took my vehicle to another Mazda dealership and they immediately found my VIN in the Symtech system that shows I have tire protection. Not to mention, it was a massive rusty nail that was causing the leak in my tire. Not sure how that was missed? All the tire needed in the end was a patch.not a brand new tire. Will never return to service my vehicle here.

Was easy to book an appointment car. Had the oil changed. Was finished quicker than promised time and car was washed nicely. Will be back for service again.

Thanks to Tony B my recent purchase of a new Mazda 6 was a fantastic experience. There were no high pressure sales tactics or hijinks, and all-in pricing was respected. Tony was helpful, informative, kind, and personable. This was the best car buying experience I've had in my 30 years of driving. Thank you Tony and Westowne Mazda!

This was my first visit to the dealership. The staff were kind and patient. My service advisor was Nerissa. I came in with an issue with my commander control and it was 100% resolved.

The Service Team at Westowne Mazda was great. They explained what the root cause of my concern was and then shared what needed to be done to fix it. They were always polite and professional and really went above and beyond. Overall great service and experience.

Great experience. Didn’t push maintenance services i didn't need like some other dealerships in my past. Handled recall fix promptly. Shuttle was prompt and friendly. Dealership service area is safe and clean. Service advisor was courteous and good.

Shahzad is the absolute best! The guy knows his stuff! When I mentioned the mazdaspeed 3 to him, he immidiately knew everything about those cars and even directed me to the new 2021 turbo mazda 3! Absolutely fantastic vehicle and will be coming to Westowne and especially Shahzad for my new purchase!

Been bringing my car here for several years for regular service, maintenance, and tire storage. Staff were polite and knowledgable. No complaints here.

Highly recommend buying a vehicle from this Mazda dealership! Great friendly staff is why we bought our Mazda here! They make you feel like you are part of the family!

Friendly staff, minimal wait time for the shuttle (both pickup and drop off). Even gave me a car key sleeve as gift. Would come again.

First time car owner here! From the beginning, the staff at Westowne Mazda were helpful, knowledgeable and very friendly. They made me feel comfortable and not at all pressured to buy. I would absolutely recommend this dealership!

Dealing with Westowne was a pleasure and made my first experience in a Mazda special. Thanks to everyone there throughout the process and I look forward to continuing the relationship.

I bought a second hand vehicle from them, and it was a great experience. Very professional, and the Caravan I got has been fabulous. Fair prices and a great car! The child lock was accidentaly enabled, which I couldn't fix, so they did, and gave me a free car wash in the process! Very happy!

The service was great, everyone way very polite. Everyone was very understanding and helpful. I recommend buying a car here

Good customer service and a very friendly staff. They take care of your car and are really approachable. Shahzad has been very helpful. Appreciate their amazing service.

I'm very happy with the service I received at Westowne Mazda. I went for the scheduled maintenance for a car I purchased at a different dealer and I was treated no different than other customers who purchased a car from them. I chose Westowne because after calling for quotes on schedule 1 service they offered the best price. The dealership is large with a lot of room to space out in the waiting area and the employees are very pleasant to speak with.

Fast easy service, friendly staff. We bought out Mazda at Westowne and have never had a second thought of going back.

Very friendly and knowledgeable staff. The work that was done was done very well and in a timely manner. The staff keep you up to date as they are working on your vehicle.

Very clean, bright and welcoming showroom.

Sales people were amazing, no back and forth, the over all experience was quite pleasant and I love my new car. Only wish they had offered me a stand alone extended warranty that was not part of a package and introduce me to someone in the service department.

Excellent service and fast. The attention of the service department was amazing and offered me a shuttle service while my vehicle was in maintenance. I really recommend it.

Great experience!
Excellent costumer service, really good dealership, good cars, friendly staff. I highly recommend this place. Thanks to Ali for helping me to get my car!

Wonderful experience dealing with the team at Westowne Mazda - so do go see them if you’re in the market for a new or pre-owned vehicle.

Very happy with the service I received at Westowne Mazda. Tristan was very helpful during my visit. Excellent customer service!

I had an 11am service appointment.i was told it would take approximate 1.5 hours for oil change and perhaps tire rotation.i came back at 2: 15pm and observed my car in the parking lot where i had originally parked it.i assumed the service was complete but was told they had not even started.i had to pick up my child at 3pm so left without any service also after taking a half day off work.i was told by the customer service agent that he thought i would be ok with waiting.in this whole process, i was never told of an expected delay.why have people call in for specific appointment times and be given a general timeframe for completion and then be wholly disregarded.this is the second time in a row that ive attended here with a scheduled appointment and my car hasnt been attended to for at least 2-3 hours.previously i spent 6 hours waiting for services rendered.i cant say this was an issue pre-covid as i routinely had service appts complete in 90 min but since, service has been woeful to non-existent.

The attention to detail I recieved today from Service Advisor, Tistan was exceptional. From the moment I walked into Westowne Mazda I was made to feel like they wanted and appreciated my business. Tristan is one of the main reasons I will return to this dealer for the servicing of my CX-5.

Westowne Mazda provided an annual service on my Miata MX5 a couple of weeks ago. They provided a shuttle service during the Service so that I could continue my work. They repaired a scratch that I hadn’t noticed beforehand, free of charge. I am very grateful for their service, their kindness towards me and that all was completed in a timely way. Thank You, Westowne Mazda!

I’ve owned a Mazda for a number of years and when I moved West started using Westowne Mazda for my services. The team always exceeds my expectations. I happily recommend to anyone

U can always count on westowne to give u the best service ever and rob and marcin are the best always ready to help.

As a repeat customer who's purchased from other Mazda dealers before, Westowne and their team have done a great job ensuring a smooth purchase/sale on 2 occasions for me. Ali was the representative I dealt with, he was very professional, informative and I would highly recommend a trip to Westowne.

Ali Moghadam was our sales professional who helped us choose our car, testdrive it, order it, finalized paperwork all within a couple of hours on the same day! Valarie is the floor manager and she helped us in getting the latest model on time.
Overall our experience was great, had fun buying it, as the journey matters and not the destination!
5 STAR EXPERIENCE!