03 January 2024 11:20
Support staff is very responsive and accommodating. Joy was able to swiftly take care of our issue and was continuing to follow up and communicate with us along the way.
03 October 2023 5:45
Worked with Kaye, who the super responsive and helpful! The service received from WhereIPark was exceptional and I would use again when the need arises.
15 September 2023 13:15
I was so pleased to reach Kaye with whereipark customer service. I communicated with her primarily through email, but she also took my calls on a holiday weekend in the middle of the day and was patient, understanding and very helpful with my questions, and in explaining the situation. So grateful to speak and communicate with a real person who helped and made a difference, when booking online.
12 September 2023 7:24
Kaye was super responsive and quick to resolve a minor issue I encountered with a payment issue. They made the process such a breeze and was able to resolve it within 24 hours. Thank you, Kaye!
02 September 2023 17:20
The customer service has always been efficient when I've used this company. I had an unresponsive apartment complex which I booked parking with, and Jelly from the Customer Success Team issued a refund instantly after confirming the place was unresponsive. Super helpful, and very speedy with replies!
30 August 2023 1:11
Great customer service! Thank you for helping me find the perfect parking space at a competitive price.
29 August 2023 5:48
I was invited to write a review and hesitated until I gained experience engaging in this parking service. While I have rated three stars (as an average), different aspects of this service ranged from excellent to poor.
In terms of customer service, I corresponded mostly with Jelly and Joy. They are tremendously gracious and helpful in processing my inquiries, including attending to my complaints, contacting building management, etc. They were attentive in ensuring I was served the best way possible as a customer, and I appreciate their kind gesture.
In terms of facility provision, this is where "WhereIPark" management should strengthen security, including guaranteeing a parking facility for its customers. Despite having my designated parking space, unregistered vehicles often took up my spot, affecting my schedule. Reaching out to the building managers/WhereIPark proved challenging, especially early in the morning when customer service hotlines were not operating. After considerable time loss, I decided to call in and have my parking service fully refunded - which, circling back to my point on customer service, was a breeze thanks to Jelly and Joy. The parking area states that it is equipped with camera surveillance. Still, in a short time being their customer (shy of a week), I have seen too many cars without permits parking casually in different spots, not necessarily mine. I hope the management looks into the matter seriously and does not have another customer affected by such an unfortunate event like me. Parking in Toronto is stressful and competitive.
In terms of customer service, I corresponded mostly with Jelly and Joy. They are tremendously gracious and helpful in processing my inquiries, including attending to my complaints, contacting building management, etc. They were attentive in ensuring I was served the best way possible as a customer, and I appreciate their kind gesture.
In terms of facility provision, this is where "WhereIPark" management should strengthen security, including guaranteeing a parking facility for its customers. Despite having my designated parking space, unregistered vehicles often took up my spot, affecting my schedule. Reaching out to the building managers/WhereIPark proved challenging, especially early in the morning when customer service hotlines were not operating. After considerable time loss, I decided to call in and have my parking service fully refunded - which, circling back to my point on customer service, was a breeze thanks to Jelly and Joy. The parking area states that it is equipped with camera surveillance. Still, in a short time being their customer (shy of a week), I have seen too many cars without permits parking casually in different spots, not necessarily mine. I hope the management looks into the matter seriously and does not have another customer affected by such an unfortunate event like me. Parking in Toronto is stressful and competitive.
17 August 2023 14:31
Great customer service! Joy was very helpful. The world has been waiting for this company for a long time
13 August 2023 20:40
Jelly was very efficient when I explained an error was made. She did take care of the issue in the timely manner. Thank you Jelly! Great customer service. Tamara
10 August 2023 13:03
Since booking online, I was skeptical of the sign-up and cancellation process and getting my security deposit back. However, when I had to communicate with WhereiPark, the customer service team responded quickly and also followed up via phone. I was able to track my monthly payments in my account as well, which provided some peace of mind. I would use this service again.
09 August 2023 1:37
Thank Jully for helping me. My two months parking rental in Washington Dulls in Station on the Silver was perfect. Their communication via email was fast. My deposit was refunded after two weeks. Highly recommend this company for any long-term parking needs.
06 August 2023 23:11
Amazing service from Jelly Ann Barro from whereipark. Very prompt and professional! Thank you!
06 August 2023 3:04
I had an unauthorized car parking in my spot. A quick email to help@whereipark and Joy had everything under control. Thank you!
31 July 2023 19:01
I am an American who just spent a summer in Montréal. I arrived clueless as to how to park my car long term. WhereIPark was helpful to me at every stage. Kaye particularly weighed in to sort through minimizing my expenses, and getting the car safely parked.
18 July 2023 0:41
Great support from the WhereiPark team. Joy was absolutely outstanding, she answered all of my questions thoroughly and timely. I recommend this service.
17 July 2023 19:37
I received fantastic and very timely support from Jelly with the Customer Success Team. I had a number of questions about specific locations and everything was answered very thoroughly!
15 July 2023 11:16
Joy has been a wonderful representative of WhereiPark! Easily and quickly solving any issue I bring up. It's been a pleasure working with her as a rep of the WhereiPark team. If you have to ask for anyone, ask for Joy. 10/10!
22 June 2023 6:50
Amazing opportunity to find a parking space in Toronto. I was able to secure a spot in less than 30 minutes. I was assisted by Kaye, who was of great help to me. Kaye answered all my questions and helped me with my booking. Highly recommend!