Whitby Toyota

I have purchased my 1st used car here in canada way back 2017 its now running for almost 10 years old and still have that car in good condition! I trust there selling department! In the service department, though it's not the nearest dealership on my location, i still prefer to visit with the service of my truck, the crew are knowlegeable, respectful and treated you well with your concern! And I can't find this to other dealership!

I had a wonderful experience with Whitby Toyota. I love my new car it’s wonderful and exactly what I was looking for. Great team members and staff. I am supper happy with the car I got. Thanks again for your good service.

All staff were very helpful and took special care to ensure my specific job at Toyota Whitby, particularly The Parts Manager Malik Imtiaz, Afzal Wallani, Technician supervisor etc. I am really impressed and Thankful for the experience.

I didn't get a clear result of diagnosis for the stop light of my car. They didn't identify what should be done for it to be fixed and no attempt to fix it, so disappointing

I want to thank you Whitby Toyota for their exceptional service.
My used 2015 Venza starring wheel was giving us problems when we first purchased it (@ Don Valley North location), they sold us the highest warranty package, making sure that if anything goes wrong, we would be taken care of. We brought back our vehicle multiple times (to DVN) to get it fixed and they kept brushing us off that nothing was wrong. My husband got fed up and we brought it to Whitby Toyota instead.
When we met the service advisor Jason he listened to our concerns and went out of his way to make sure what we needed to get done, got done. Adam the shop foreman gave us a peace of mind and also went above and beyond to make sure that everything that our request were met.
Whitby Toyota is by far one of the most reliable Toyota Service Department I've experienced. I would definitely recommend you bring your vehicle there.
Thank you Whitby Toyota Team my starring wheel is fixed!

Horrible experience! DO NOT buy a vehicle with them or get extended warranty from them. Purchased a 2019 vehicle from them, within a month had issues with the vehicle that cost me $700 and guess what? The fine print on the warranty contract that they explicitly told me covered everything except wear and tear did not cover the cost of a valve that needed to be replaced. I know we should always read the fine print but when the finance manager tells you it covers everything except wear and tear I made the mistake of believing them. When I also requested a rental car while my car
Was being fixed (also included in the warranty) they said there were none available due to high demand. Furthermore when I purchased this used vehicle from them the sales representative guaranteed me it wasn’t a smokers car, as this was very important for me with a 1 month old baby, imagine my surprise when 2 days after buying the vehicle and their air freshener wearing off I started smelling the distinct smell of cigarettes. Don’t trust anything they tell you, they’re just trying to sell you the car and the warranty at the expense of honesty.

Don't go looking for a huge discount on the new car. I will go back here and by another car. The Lady we delt with was really good didn't pressure us at all. They helped us out to make sure the purchase of our 2020 was easy and pretty fast. I would definitely recommend this location 100%. I would like to say a big thank you to our sales representative Sharon Gravel.

The Service Department and Sales Department are great and the people that work there are wonderful. They always take the time to talk to you and answer any questions you my have even when they are extremely busy. I wouldn't take my car anywhere else because I trust them.

Overall it was a good experience although some of the service staff could try and be a bit friendly and more welcoming especially the ones at the computers.

Booked oil change for december 1 a month prior, and still waited 3 hours for completion. The way they explained their appintments was:
Everyone (appointments and no) waits in a drive through. My drive thru wait was an hour. You get to the front or the drive thru, and an employee then puts you on a waiting list for either appintments or no-appointment. They then ask you to wait again until its complete, and said non-appointments are placed at the back of the queue.

I'm giving the benefit of the doubt that every person around me had an appointment since even people who came after me left before I did. The employees have no idea who is next in line, and not enough staff for the number of appointments for the day.

So disappointed, mainly because no one was surprised or thought their was a problem with their "appointments. " Its December, and it will always get busy with tire changes. But if you know how many appointments you have, its a simple question of do you have enough service bays/employees for the number of appointments made? If no, schedule customers at a later date.

These guys are without a doubt the best from the time you drive in you are treated with the upmost courtesy and respect I have had a lot of cars but this place is without a doubt the best thank you to everyone who makes getting you're car fixed an actual pleasure

The service has drastically declined this past year. I am very disappointed and after my warranty is over I will not be going back to the Whitby dealership. I have tried to contact the dealership to give them an opportunity to resolve my concerns, however, nobody got back to me. My service experience this week was also disappointing. I feel like I should be sending an invoice to compensate for my wasted time. Go somewhere else.

Tony and gissel did a great job, although the wait was a few months it was worth the wait, everyone was very nice and exceeded my expectations.while buying my first truck brand new.thank you whitby

Excellent customer service. No need appointment for oil change. It's not too big of a facility compare to some other Toyota, but the crew works faster than a machine. Seriously, Whitby Toyota is the place to go!

This is the 4th vehicle that I have purchased from Tony Khuri. His service is outstanding. I have also had dealings with Whitby Toyota on the service end. Awesome people to work with. I currently live in Bobcaygeon but purchased the last 2 vehicles 1 month apart at Whitby Toyota because of Tony and their Service department.

Usually good service and good people the only thing is when you make an appointment they seem to take first come first serve I waited three hours for winter tires it seemed like appointments were not honoured and if they were they were definitely overbooked

For the first time, I have finally found buying a vehicle easy. Jay made the process very smooth and simple, and would recommend him, or any other sales associate at Whitby Toyota.
Very professional, yet down to earth, and provides exceptional customer service.
Thank you!

I was very impressed with the service at Whitby Toyota. I will definitively recommend them to family and friends.

The Sales rep Rashid was amazing, eventhough there was a delay in getting the vehicle I wanted. Rashid looked long and hard to find what I needed. Great service and great communication.

I leased a car from Whitby Toyota last year. I got a good deal on that car (hence why I'm giving a star). This year, I went on Toyota's website, put in a build and price for a newer, different car and saw that it wasn't too far off from what I'm paying. Now, I understand that pricing on the website may be inaccurate, and that breaking a lease will incur penalties and additional fees. That's not the point though. I wanted to visit Whitby Toyota, specifically the same salesperson I had last year in order to clarify the actual costs of purchasing a new car. I had texted my former salesperson, gave some information on what I was looking for. She simply responded saying my payment would double and that unless I was prepared for that I should "delay my appointment", then ended the conversation. I was appalled!

First off, I wanted to speak with her to discuss different terms and options - including increasing my down payment, extending the payment periods, choosing alternate coverage plans, etc. But before I could even do any of that, I was already dismissed, basically. I was not welcomed to come in to have a chat about it. Secondly, never in my inquisition did I ever say that a "double price" was out of the question. How uncalled for to assume I can't afford that payment? We did not even discuss what I can and can't afford or what I was willing to pay! Third of all, when I showed a quote that another dealership was offering, she told me that they must be missing something and the numbers are wrong. How so? There was no explanation whatsoever. I gave a direct link to a quote from another dealership and all the details were there including the carry-over price for the lease, ECP plans, winter tires, etc. I don't think there was anything missing.but I wouldn't totally know because, well, I was not invited to come in and speak to her. She did say that her response was "not to offend me", but it very much did. Instead of telling me "you'll be paying this, I assume it's not what you want, take care" how about letting me come in to see WHY and/or any other options we could do with numbers that I could see BEFORE assuming I don't want it? In any case, I had reached out to the manager who apologized on her behalf (hence why I added a second star). The manager also had a look at the quote from the other dealership, said that their deal was "fair" and left me to decide. So, I'm assuming that the other dealership was NOT missing any fees and it actually wasn't unrealistic in the first place. Whitby Toyota just didn't actually spare the time to look over the details with me. Shame.

The point of customer service is to take the time to listen to the customers wants and needs and try your best to make a fair deal. Instead, all I got, in essence was: "what you're asking for is absurd, you'll probably waste my time because it's unrealistic. Not sure why the other place quoted that. This is the price, it's not what you want, so take care".

I feel embarrassed and undervalued as a customer at Whitby Toyota. Unfortunately, I'll still need to be visiting the location for services to my current car, but without a doubt, I'll have a gut-wrenching feeling whenever I visit.

Amazing amazing customer service. Everyone is friendly, helpful. I travel from Markham to Whitby just to get my service. The prices for service is somewhat reflective of the time

I have been a loyal customer since 1993. I think this dealership has the best Service Department. I highly recommend them.

Great service, prompt and well done. Was provided regular updates before further work was done and performed at affordable price.

I just got a 2020 Toyota CHR, and couldn’t be happier!
Tony Khoury made it so easy! Thanks Tony! You are the best.

Whitby Toyota continues to be an outstanding dealership that has been impressive for the more than 27 years I have been their customer. The dealership's attention to their customer's health and safety during current Covid-19 times is just as important as their customer's total satisfaction with the work conducted on the customer's vehicle. Whitby Toyota continues to earn my business today, just as it has done throughout the last 27+ years. I have complete confidence in the dealership and, whatever your motoring needs are, I highly recommend Whitby Toyota.

Great experience always at Toyota Whitby! Staff is always friendly and welcoming. Tony is a great person to deal with and always there to answer any questions we had or have! Thank you once again I love my new Highlander!

Amazing staff - Malik and Anthony. They took care of what I needed to get done, followed up a couple of times to provide status updates. I highly recommend this dealership.

I used Toyota Service in Whitby for many years. Waiting times got progressively worse over the years. It just took me 2 hours to get a simple tire swap done with an appointment. They simply overbook and don't care about people's time. I will stop using them unless I absolutely need to and will switch to another service shop.

Booked an appointment and arrived 30 minutes before. Wasted time waiting in my car for 1 hour and 27 minute before I finally parked my car and gave them my key. Seriously, don't overbook appointments. It seemed like so many cars cramped up in the service drive through. This is such a time wasting for many people. I rarely have a day off, so when I do, I make sure to plan out things ahead to fit in the day schedule. Now everything on my schedule was delayed. Some even got omitted because there wasmt enough time.

One more thing, while staffs are all friendly. I can't say the same to efficiency. Every service takes so much time, way too much. People aint got time to waste idly. Oil change and tires swap for example could take up to 2 hours, like really now?

*** BE PROFESSIONAL AND PUNCTUAL. YOU ARE RUNNING A BUSINESS HERE ***

Amazing people to deal with. Honest, straight to the point.a very enjoyable place to do business with!

I am not happy service is closed on Saturdays. It is very inconvenient for people like me who work to get there during the week.

I called them to inquire about a car that was just listed on their website. They were helpful to give information up until the point they learned that I wasnt from the Durham region. They just downright refused to sell to me because I dont live there. I think thats discriminatory. I expected better from a business operating as an Authorized Toyota dealer

I had an excellent experience with Whitby Toyota! Adam Hassira was great to work with, was very responsive. This is no hassle, I would highly recommend to my friends and family. Was so happy to make a dea with them and would definitely consider them again in the future.

Had a amazing experience at the dealership. Found a 2017 Chevy Cruze that I've been looking for there and Mitch took care of me through the whole process. Mitch made it a welcoming and easy experience as I've never dealt with a dealership for buying a car. Completely satisfied. Also thanks to Chris for helping me with all my finance questions!

Amazing staff and such a wide variety of cars, when I first walked in the receptionist was soo welcoming & brought me a mask and a water bottle showed me all the great deals Toyota supplys. They got such a amazing team and Actually care for the customers made me feel like home and I came from Brampton. Receptionist with the hijab is absolutely beautiful I've never seen anyone with such beauty and perfection

Tony was amazing. I got the car that I wanted and he was able to add features that I didn't know I wanted for less of the cost! He treated me like family while also getting the sale done quickly and effectively

Worst service ever i got from them i went there to see 7 seater car but the person who is attending us i don't think they want to seal use any car even not interested to so use car properly i am so disappointed with service i will never go back there again

Sharon Gravel assisted my spouse & I in finding the right vehicle for our profession. We’re on the road quite a bit. We wanted a vehicle that was good on gas - but didn’t sacrifice on trunk space. That’s when she recommended the RAV4 - which we immediately fell in love it. It’s been great driving it with all the upgrades - especially coming from a 2007 Buick. Thanks to everyone at Whitby Toyota for making this a great first-time experience. Loving our new TOY.

My wife and I worked with Mark Maahre when shopping for our new car. His level of service was wonderful and we would highly recommend him.

Whitby Toyota is a first class place to do business, my truck is in for some minor warranty work and the staff treat you like you are VIP. I'm so glad I bought my truck here back in 2016 (has had no issues what so ever) no need to look anywhere else for a vehicle new or used. These folks are the best there is and I am a customer for life. Great work Whitby Toyota

Over the course of the last month I’ve had technical difficulties on my 2015 Prius C with high mileage. Because of this fact it’s very important from the very beginning of the entering the dealership you feel confident in the results you get my service consultant Cameron that I’ve gotten to know over the past few years having had other Toyota vehicles serviced there was always able to pick up the phone when I called and has always treated me with respect and never talk down to me. The characteristics of the problem with my car is one of the most difficult ones to diagnose and I was very impressed to have shop foreman Adam Hassira personally come out and go over all the difficulties A cooling problem not dealt with can damage the inverter because my vehicles are driven all day I have gotten to know mechanically quite a bit and again it was very nice to have the actual shop foreman come outside when I could clearly see how busy they were to spend the time and go over this with me and not talk down to me also at this point not being a big money repair thank you very much WHITBY TOYOTA!
Especially Adam and of course Cameron!
Peter Coulson!

Overcharged for parts and labor. Poor communication. They left grease stains inside my car and a warnings lights blinking on my dash. This is my worst dealership experience in over 35 years of driving. Don't ever bring your car there.

Horrible experience here with the sales rep named Band. He not only didn't listen, continued to misspell a surname in front of his face, and kept repeating that the vehicle we wanted wouldn't be available for 3 months, he is also a misogynist and desctiminates against people from other parts of the GTA. We made it clear that I was selling my vehicle; however, he kept address questions and going to my husband for opinions. He then proceeded to say he won't take customers from Toronto or Brampton. We were ready to put a deposit down on an over $55k vehicle, but he refused to take 1 cent off the purchase price or ask the manager about throwing in $2800 worth of accessories.literally refused to get up from his desk. He clearly makes too much money that this sale doesn't matter

I get a very competent check of my vehicle every 8000 KM. And as long as they have reset the "on board oil change reminder" message so that it does not complain in a few days, I will be immensely happy with their extremely thorough service.

We recently purchased a 2017 Toyota 4Runner from Tony Khoury. All went smoothly and highly recommend Tony if you would like a smooth and easy process.

I’m really enjoying my new RAV4. It’s the first time I bought a new car. Up until now I always bought used cars. Thanks to Mitch Dunn at Whitby Toyota for making this possible. Mitch did a great job, provided great advice, answered all my questions, and made the buying experience very pleasant.

We always get friendly, efficient, prompt, accurate, and professional service at Whitby Toyota. We get our cars serviced here regularly and our cars last for many years.

Very knowledgeable and friendly. Bought my car from Mark. He's an excellent salesman. Great service, I would recommend Whitby Toyota to anyone.

I always have best experience with this dealership, never any issues. I always go there for my Toyota maintenance needs. They always make me feel accommodated and sometimes would not even charge for a very small service. Staff is very friendly and helpful.

Easy sales experience with friendly and professional associates. Everything was laid out in an easy way to understand and felt very low pressure.

Went for an oil change. Took around 1.5 hours and cost over 300.00
Granted I needed air filters but 300?

Just bought my 2021 Toyota Highlander and had an amazing experience with Mark Maahre! Great guy, excellent personality and was very patient with us. We got a great trade in value and enjoyed working with him. We had our two little boys with us and he was always prepared to entertain them during discussions!

I have always had excellent service at this dealership. Very friendly and honest staff. It makes taking the car in for service a pleasant no pressure task which was not always my experience with other dealerships with vehicles I've owned. Thank you!

Tony is a fantastic sales person to deal with at Whitby Toyota.
Tony is extremely knowledgeable and organized from start to finish. He continued to stay in communication with me during the process for any additional questions and was able to adjust things at the last minute due to my requests. I recommend Tony and I highly recommend Whitby Toyota!

Arranged to see a specific used car at this dealership with appointment. Drove an hour to get there but it was sold previously. They did not call to let us know. Inconsiderate.

I was able to get an appointment on short notice and the service was great! Everyone was very friendly and provided a safe environment. I would definitely recommend this Toyota dealership!

I was able to get my vehicle in on very short notice right before the holiday. They were able to identify, and fix the problem within a couple of hours. Very friendly staff, and never felt pressured into anything. Thank you Whitby Toyota!

A HUGE thanks to our sales associate Mark Maahre, 5-star service throughout! Mark helped us find the right vehicle for our daughter (her 1st vehicle, a Rav-4 Sport)! Mark was diligent, knowledgeable and friendly throughout the entire experience. He shared several timely options with us until we found the right one, we are VERY pleased and I would recommend Mark as your sales associate if you're looking for a personable, honest experience. Thanks again Mark.smiles across the board!

Cest une dealership qui vide tout les poches des gens. Mon conjoint était venu hier et ils l’ont prit 1000$ pour changer ces pneus, à la fin ils ont juste laver ces anciens pneus et ils l’ont remit. Il crosse les gens. Faites attention à eux autres. Ils savent juste vider les poches des clients. Laissez vous pas par leur paroles. Des fraudeurs et menteurs. Pire dealership.

I originally purchased my car from Pickering Toyota. After being scammed by the crooks Khaneil Black and John scamzadah at the Pickering location, I started to take my car for service and other things to Whitby Toyota. Paul from service is absolutely great, he treated me nice and I respect his honesty. I definitely recommend Whitby Toyota.

STAY AWAY FROM PICKERING TOYOTA.

The sales person informed me that he does not get commission until I take possession of the vehicle, as a result of this he was “encouraging” me to buy another vehicle instead.

Friendly no extras. Waiting area was very clean. I just had a oil, air, and cabin filter change. Price was lower then usual.

Not very impressed! Oil pan screw was damaged due to an simple oil change. Ok, that happens. Service department replaced the oil pan at no charge. Had both front and back brake pads and rotors replaced, turned out some brake pads retainers were missing and brakes started to make noise. I was a loyal customer to Whitby TOYOTA service department, actually had my sienna serviced there all the time. Did I mention no anti seize compound was used during brake service? It costed me over a thousand dollars for parts and labour and this is how they serviced my van. I will take it back to the service department and update how they handle my case. Hope this will help you to make the decision of considering going there for service.quick update,

Called next morning, made an appointment at 3pm. Brought my van in and talked to the service advisor about what happened. I waited in the waiting area about an hour. My van was ready, they admit that some brake pad retainer clips were forgotten to install during last service and put a new set of clips on. They offered a free oil change because of this mistake.
Forgot to mention that my seat cushion on the driver side was missing afterwards. Don’t really know what happened to it. I had to rush to pick up my kids, didn’t notice till I got back. If you guys find it. Please put on the side, I will pick it up next time. Thank you.

Tony from Toyota whitby was a great salesperson and professional. Got the car in the right time with right price.

I wish zero stars was an option. After 17,000 kilometres my tire blew from the inside and i mean the whole side wall. The rim is damaged but they wont replace it. Yes we have tire and rim protection. But they didnt have that paper on file thankfully my wife knows there incompetence and brought her copy. After years of great service our last 3 experiences here are horrid from the end of our yaris to our new prius we wish we bought another car from someone else at this point. I could write an essay on all the problems we have had BRUTAL

I've had my 2020 Toyota corolla for just over 2 weeks now, everything is running smoothly and I love the car. Tony from whitby Toyota was nothing but excellent right from the start, gave me all the information I needed, communicated with me and had responses in a very timely manner. Took all the time to help me select a car and was very helpful along the way - easy guy to talk to and would strongly recommend Tony if your interested in Toyota!

We just bought a new Sienna van from here and it works amazingly. We also got great customer service from the employees. Not only do I recommend Whitby Toyota but, I recommend all Toyota dealerships.

This place used to be great a few years back, customer service was awesome. That is now all gone, it's now all about how much they can make off of you. Scarborough and Mississauga locations have way better customer service.

Leased my 2019 rav4 from Whitby Toyota and the experience was better than my expectations. Staff was considerate and my requirements were correctly met. Didn’t have to pay anything beyond my budget and no pressure sale situation created. Thanks to Tony for helping me out through the process.

Like any other Toyota dealership, they’re all a bunch of snobs that pretend that they don’t need your business. They just waste your time pretending they’re trying to get you a better deal but always come back with nothing. I tried buying a Toyota many times but arrogance (mostly at this location) makes me walk away. I bought my used Toyota Tundra at a dodge dealership. What does that tell you. I even brought it to this location the week I picked it up for an oil change and To make sure everything is up to date because it was only 2 years old and still under warranty. I also wanted to get them to notify Toyota of the name change so I can receive any updates or recalls and to register the extended warranty that the previous owner had on it. But 2 years later when I was locked out and needed emergency assistance and the 3 year 60k warranty expired, I found out that I didn’t have an extended warranty because they didn’t register it and it had passed the 90 day period of change of ownership so my warranty is no longer valid. I wonder if the $3000 that the previous owner paid for the extended warranty had expired as well. Any other car company, when you purchase an extended warranty and sell the car, the warranty stays with the car. I love my truck, I hate the company. I wish I could give it a zero stars.if you have to have a Toyota go to Clarington Toyota.

Bought a new car from Hayden. The buying experience was very positive and I'd recommend you see him if you're looking for a new car. He did a good job of being patient and looked out for my needs, interests, and concerns. Overall he knew a great deal about the cars he was selling and was very transparent through the process. He was a great salesman for us and it's definitely a good dealership to work with.

Guy he didn’t help me he ignored.
I ask for ordered parts
He said your parts when come I don’t know
Today he was red tee shirt wear
I don’t know his name.
Was date 9/7/2019
Afternoon

I was in the store for 10 15 minutes no one approached me no one asked me if I needed any help I was looking at the new Supra I guess they don't want my business

Great dealership everyone is welcoming and helpful they all are clearly happy to be working there! I would recommend Whitby Toyota to anyone looking for a new vehicle! I just bought a 2020 Corolla Hybrid Premium Package and I cannot wait to pick it up!

The gentlemen who tended to me was very helpful. The trainee did a fantastic job as well as the trainer. Thanks for the help