William Osler Health System - Brampton Civic Hospital

Very poor service, we’re here at the hospital to support our loved ones and the hospital has made the guest waiting on the 6th floor into a staff lunch room

How do you expect family to come and wait to see there family

Not very thought out process, even third world countries has a waiting room

Please free to contact me to discuss further

Anil Harrylal

Update: they are telling patients to take home their jewelry. This is a lie. I've learned this has been a huge issue for at least 11 years. The staff get away with it.

My fathers wedding ring was stolen off his hand while he was dieing and strapped to the bed by a staff member. An "investigation" was done and nothing turned up. They said sorry and that was it. My mother and us are devastated. This is disgusting and unacceptable. They should be ashamed of themselves. Since this has happened we have heard of many people with similar stories.

Hope the management sometime does their job to implement quality measurement policy in place after all it’s tax payers money We deserve lot better Regardless if there is long wait but that doesn’t allow staff to be rude with patients They need to be professional and most importantly need to have basic manners how to speak with patients if you can’t be compassionate it’s not the profession they should be in No one has no empathy, kindness or any ethics toward their jobs here.

Six hours at emergency and only urine and blood work done. Still not seen doctor. The one on shift is nasty and rude. Signs says to be kind. They should read it as well. Signs say they are experiencing significant pressure that may result in long wait times. Bad service.

Day Surgery Department

I had a surgery last week and the entire team was so supportive; all the nurses, surgeon Dr. Kundhal and anesthesiologist Dr. Emanuel were all amazing. I felt cared for, supported, and looked after and treated with respect. I was so happy and amazed at how the team worked from being prepared for surgery to all the way to post-partum care.

Thank you to all my nurses and doctors. I'm sorry I don't remember all the nurses names, I wish I knew their names. The male nurse who prepared me for getting changed for the surgery was so nice, Nurse Joy who did my pre-op questions and IV was great. The rest of the nurses who looked after me were amazing too! Thanks to each of the nurses! You are all amazing!

The lack of communication here will leave you stunned. What’s the point of working in healthcare if you’re not going to empathize or even speak with your patient?
Don’t even bother responding with we’re trying our best, this is just a warning to others. If you can, go to another hospital. If you can’t, expect very very little here. People won’t even do much as tell you they’re going on a lunch break to give you that damn courtesy. You’re just stuck in a time warp wondering when anything will happen and if you try asking a question, consider yourself lucky if you get a response or if they’ll be even an inkling of kind.

I came here for my Son's day surgery. So far it's good still now in waiting in the hospital.

There is no such dreadful word/emoji to hate/describe this terrible hospital. Get ready to sleep at least for 6 to 8 hours / Die. Unfortunately, you got only these two options.

We have good experience in this hospital for baby delivery excellent doctors and all staff
Little busy but they know how to take care for patients

The ambulatory care unit is designed with such poor air flow patients forced to wait a long time (which is super common) moan in agony. We literally left rather than wait to see if we were dealing with a life threatening condition. Third world level care. Leaves you frustrated. Funding does not matter because the design is bad. Taxpayers should be annoyed at the carelessness in this miscarriage of public fund use. The announcements in the ER even echo from two locations AT DIFFERENT TIMES distorting your ability to even hear what is being said. It would be better to shut one of the two speakers right off or at least get in an audio guy that knows how to sync it. Basically nobody owns the hospital in their heart.

My wife had cyst which was very painful and she was suffering from pain from last four days and she could not take the pain anymore.so we decided to go to the hospital and reached the emergency by 11.30 pm. They allotted us room by 1.00 am.the doctor came in and spoke to my wife once and left.seeing her suffering I requested the doctor to do something and all he told the nurse was to give a pain killer around 2.30am.since then we had to wait till 5.30am for another doctor and we reached home by only 6.30 am.what i have observed was the nurses are watching their phones most of the time and the doctor is walking like a chicken and only worried about his paper work.

We had our first baby delivered at this hospital on Aug 21,2021. Both me and my wife were sceptic about the services and staff especially after reading the reviews online. However, it turned out to be one of the best experiences one could have in a hospital. Right from the time my wife got admitted in labor and delivery department, the nurses were on top of their duties. We would like to thank SANDEEP, ASHLEY (the nurses who took care of us exceptionally well and supported us throughout). Also, we can’t thank DR. Persad enough for her diligence and expertise.
After the delivery we were transferred to the post-partum care department, where again we were surprised by the exceptionally polite, helpful and responsive staff. In particular, we would like to thank MORGAN (the nurse which was assigned to us) for her advice, care and kindness.

We Canadias talk so highly about Privacy.

Today I registered at the CT Scan department. They have my Health card and they want to confirm my Address Phone number and the Full name.

There was a lady after me they ask the same details from her as well. She was loud. If anyone is interested there she goes, now some one will have her Full Name, Full address and the Phone number. Is this information enough for someone to access her information. I think so. Where is the privacy now?

Can they get these information some other way. May be the Last 4 digits of your phone number. Street name only or ask if there is a change in your address and if there is how about give a just a pice of paper to write the address. This way no one in the sitting area will know your details.

This is the worst hospital I have ever seen. My husband had to have kidney stone surgery. He had to wait almost a day for emergency surgery. I was unable to call hospital’s number to get update and booking an appointment to visit my husband. I called hundreds time but it hang up all the time. In the meantime, they should have done a good job of preparing and assessing the stone situation before surgery, but they let my husband go home after 2 hours of resuscitation. They showed my husband a painkiller and scheduled a phone call appointment for a checkup next month.

My husband felt better after 3-4 days with pain relievers but the days that followed were a nightmare. He was in more and more pain and went to the hospital again but they did nothing but give him more pain medicine because they assumed he was only in pain after the surgery. After 2 days my husband was in pain and could not sleep despite taking painkillers, my husband vomited a lot of yellow fluid and we called an ambulance yesterday night. Finally, by this afternoon they came to the conclusion that they had left gallstones during the surgery.

They only do minimum work to keep patient alive. They “KNOW” 100% that the patient will suffer continued pain and it will affect the patient's life and they can do the maximum to help the patient reduce the chance of re-infection to a minimum. BUT this is their laziness that makes the patient relapse faster gallstones.

Besides, the patient needs to continue the treatment regimen after gallstone surgery with: Deworming and parasites; Choleretic, antispasmodic biliary tract; Antibiotic against cholangitis. But they didn’t give my husband anything. It’s horrible service.

My wife had an appointment earlier today September 25th at 745 am at the MRI Diagnostic Imaging department at BCH. I was asked to come in 45 minutes before my appointment which I did. I was made to wait 30 minutes beyond my scheduled appointment and Finally when I asked why were two other patients who checked in after me were taken before me I was told the room that I was supposed to go to the technician did not show up to work. I asked don't you have a system in place where you would know if a colleague is absent? How can a department run so mismanaged? It was only after I questioned why was I not taken in first the staff explained the reason. Every technician shared the same line " We are short staffed" what they had to say was we are unorganized and mismanaged as we were clueless you were the first appointment and we are sorry we took two other patients who came in after you before you.

The staff on duty were rude and kept arguing instead of apologizing and admitting they were wrong. The technician who attended to me said please go ahead and put your review so at least they will read this and provide more staff, if you are short staffed that's not my problem the department was mismanaged unorganized and staff looked unhappy and miserable there was no courtesy to talk politely to patients, another Asian technician spoke to me so rudely, that I can't imagine. I thought you train staff to be courteous and empathetic with patients on the contrary he spoke down to me, clearly this is a sign of a staff that is miserable and not happy in their work environment.

Terrible experience at BCH from this morning its a shame I had to deal with a department so unprofessional, unorganized and unethical. Shame on you BCH please take some tips from other hospitals. I am disappointed with the MRI department the technicians must be taught some manners.

Disappointed Patient!

I wish I could rate in -negative.staff is really unprofessional.long wait.and even they don't guide you where to go. I had heart problem but nobody cared.

****WARNING DO NOT BRING YOUR CHILD TO The Diabetes Education Clinic! It needs to be shut down and the Dr and nurses fired and stripped of their license and credentials.
DR. Zborovski has clearly checked out and doesn't care a lick about patient care. The social worker on staff is uneducated and delusional. The "nurses" are a whole other problem. Val (nurse) and Dr. Zborovski both I assume are senior staff could care less when complaints are brought their attention. Julian (I think she's a nurse, if you can call her that) for one should be held criminally responsible for the lack of "care" she provides and it's basically a miracle a child hasn't died from the negligence she gives their health and care.

Very bad experience my mother in law admitted to hospital nobody answered the call they transfer me 6 times this is very frustrating if you want to know about your family members condition no answer talking to you very arrogantly 5 times I call today no body pick up.

This hospital deserves 0 stars! I came with my wife to the ER, she had bleeding, adnominal pain, and unusual discharge as she's pregnant and we wanted to make sure everything is okay with the baby and her. We were told she would get blood work and an ultrasound. After 5.5 hours they told us the bloodwork they did only told them her blood type and nothing related to if she is okay or the baby. How does that make any sense? A woman is bleeding, and you don't even check to see if the baby is okay, or even look down there? Nurse told us we would get an ultrasound, only to find out that it's closed? How can a hospital have it closed, emergencies can happen at any time and day 24-7,365. The doctors and nurses here are so incompetent at their jobs, they'd rather be laughing, telling stories and drinking Tim Hortons than doing any type of work. They told us to come back tomorrow to get an ultrasound. Why would we come into emergency just to be told to come tomorrow? Nothing was accomplished at this place at all, except an expensive parking pass, wasted time and energy.

Worst experience ever. We usually go Etobicoke hospital for x-ray, they are rude like all the staff that. My mom go into the room and she said to her “close the door do you want everyone to see you” after x-ray she throws the paper towel to her and asked her to clean herself. Those things have to be done by them, never even going back there again.

I went to this hospital almost six years ago.

It was fine. Everyone was nice. I went in through the ER because I had no family doctor at the time but it was not a true emergency. However, I only waited for 30 minutes and was seen right away. I needed surgery but it happened the next morning which was fine.

Most of the people complaining sound like they are upset for long wait times. It's the ER. During a global pandemic. In a country with socialized medicine. In an overpopulated city.

Give these people a break. They save lives.

I didn't believe anyone when everyone shared their bad experiences at Brampton Civic Hospital. I am sure no steps will be taken but atleast it will help me to vent out. I delivered my FIRST BABY in June, everything was good but the UNTRAINED STAFF messed up with the cord blood collection and contaminated it, for which we paid a lot of money. But the Higher authorities, just had a word sorry for the situation and were rude saying why should we give you money back, ask the private company. She should understand something which is lost once, like the cord blood cannot be regained. However, the private company said that there is contamination but still it can be preserved. We were fine.

But Sunday, August 29,2021 visit has been miserable, horrible, traumatic and what not. The moment I stepped into the so called EMERGENCY, I have been telling each nd every person that I have a 2 nd halfonths, who is just BREAST FED, thinking this would make things faster. No, I was wrong. I'd an EMERGENCY visit can take 7 hours, not complete results then, I wonder what happens in regular hours. 12: 30 stepped in, with unbearable pain, just had 1/2 chapati since morning, got the bed at 8, that too in emergency, where I, my little one and my husband (he was needed because I had drip on so, couldn't take little one in nd out) adjusted. 1 cup of tea and nothing else after midnight l. August 30, early morning, blood samples, waited forever, no food, nothing, MRI done between 1: 30 and 2: 30. This is after the doctor said, YOUR CASE IS EXPEDITED. Small cup of apple juice and 2 tiny jelly cups. Shifted to room at around 4 or 4: 30. No food, when asked, the answer was KITCHEN IS NOW CLOSED AS I WAS SUPPOSED TO EAT NON-DIADY so, no other option. After arguments, 2 more cups of food from PEDIATRICS, apple juice 2 small cups and a bread slice, which clearly states ALLERGEN WARNING EGG, MILK, WHEAT. And important is I ate one already!
My baby is crying at home since morning as the policy doesn't allow little ones to come in, which I understand. But they could have expedited it, considering my situation but NO! Nd again, I was told not to eat or drunk after midnight because the surgery will b done on August 31, next morning BUT NOT SURE! I laid on my bed without eating or drinking the whole day long and then at around 7 or 7: 30 pm, I was taken for surgery! What a long, traumatic and stressful experience it was!

Been 6 hours waiting outside the emergency department. I came with my friend who had an accident few hours before and she was told to wait for sometime. I mean, is sometime 6 hours? Crazy!

Horrible hospital. If you are sick or injured in Brampton, make the extra effort and travel to a hospital in Toronto. It can really save your life depending on the situation you are in. Only hospital I know that charges patients and visitors to use the WiFi. The nurses rude, doctors misdiagnose illnesses and do wrong treatment. I've seen hospitals in third world countries provide better services to their patients than this hospital.

After waiting many hours, got yelled at by a doctor for coming in with "not an emergency" after being told by Telehealth to be seen as soon as possible (they suggested 3-4 hours or that same day at the latest) for my condition. The urgent care in Brampton has been closed since April and has a sign outside to go to the ER instead. My family doctor could not see me for over a week. I went home feeling shame on top of illness and with no help, only a gigantic bruise where the phlebotomist messed up.

Basically it's the same as anywhere else. No one can really help you except for yourself. Basically if you're lost go here and they show you back to the road that you walk alone.

Why are you acting like I'm saying something negative?

Yesterday was the worse night of my life when paramedic brought me in there emergency room. It was like a nightmare, so I was having multiple panic attacks. My body was shaking and the technician working in ECG department didn’t helped me. She asked me to wait for my result, I told her that I am having chest pain but no one bother to check. Next part was longest waiting time in ATC and UCC. I had another panic attack and they asked me relaxed and wait. At 3 AM I decided to go inside the office because I was sitting there from 10 PM. Emergency doctor said, “oh I was looking for you so your blood work is not normal and you have wait here for specialist until 7 AM. I asked him to offer me any room but no one listened. From 6.30 AM to 8AM I was waiting for someone to call me they said to wait again. I asked them that i am leaving give me my reports back. Other doctor said, “Go look for other doctor, we don’t have your file. He asked you to wait so look for him. My whole body started shaking and I was having hard time. I was crying and nurse said to go sit down and ignored all my symptoms. I was really upset and i was alone standing waiting to get treated. All they gave me same prescription more blood work. I would never come back in this hospital. This is what you guys call emergency care, giving simple blood (you said, you will get your results in one hour) results and one single tablet after 11 hours.

Bad experience with staff threating my mother about "leaving my 85 year old grandmother in the waiting room after a surgery". We don't live in the area and will take some time getting to the hospital. I find the staff to be uncompassionate when your at your most venerable.my mother is 69 years old and to have a staff-member talk down to her i find was quite appalling. Staff members needs sensitivity training. I am with the government, cut back on staff and salary.most don't deserve it. When i confronted the staff, she blamed the bad behavior on her colleague, not once did any of them apologized.senior staff members apologized.this is the second such incident at a hospital.

Appt for fracture clinic at 740.830 and still sitting in the waiting room. Why make appointments if you dont actually follow them. *UPDATE 2 full hours we have sat here.

Doctors become doctors for the money not for the love of humanity. This Hospital like most Canadian hospitals only hire greedy money hungry doctors.

Some nice nurses made it okay overall, but the dirty/ not-cleaned areas (as in the picture attached of my loved one's bedrail hinge) were alarming.
Please clean up better, especially the commonly overlooked areas.

This hospital’s definition of patient care is “as slow as possible. ” There is no urgency and no care in the atmosphere of the hospital. They do not care and as a result the wait times are extremely long. Its worth driving an extra hour to go to a different hospital.

I had a great experience in the ER dept. Every staff member I came into contact with acted like they were happy to be at work and were very considerate. The doc I saw was amazing with my little guy and took his time with us. There was a wait, but that will be the case at any ER, particularly during Covid.

If there was an option to give no stars I would have definitely given them 'NO STARS' They are the most unprofessional bunch of people, I wont call them Doctors even. They have no idea about what's going on with the patients. My Mom has a surgery planned for which they admit her and then she is in the hospital waiting for surgery. They say they cant do anything we have other emergency cases which needs to be done before your mother and she is asked to fast.so every day she is fasting and they say they will do the surgery today, morning, night next day, next morning, next afternoon. Its been 4 days waiting for surgery.they are just trying to get their bills going up.she is a visitor. They have no commitment at all, not interested in solving this Doc are rude, she said I dont have more time I have to call the next patient

I stayed at this hospital in the mental health ward. I have to say this hospital is terrible. The mental health nurses are so rude, not all but quite a few and they don’t know how to talk to people who are suffering with depression. My son also had four stays in the child mental health unit and the staff just do not know much about mental illness and they don’t communicate well with the parents about their child. One psychiatrist in particular is not very good with kids, his name is Dr. Bakht. Apparently not a lot of kids are fond of him. I’m so glad I’m in Milton now so my child can go to Etobicoke Hospital instead.

Worst service ever! Waiting in emergency almost 4 hours still not registered. People came way after going first lots of nepotism by the stuff

With all the negative reviews, I was really scared to have my baby at this hospital. Once I realized I couldn't change the hospital, I decided to kind of accept my fate and think positive. I have to give a HUGE shout out to Abigail and Nikita the nurses who were assigned to me, I received nothing but exceptional service from both of these ladies. I was happy this is where my daughter was born. I just want to say THANK YOU, please keep being as compassionate and amazing as you are. You matter

Horrible. 3 hours to speak to a rude “crisis” intervention worker. If you’re given the option, do not come here. They do not care about any of their patients.

Update: Very rarely will you have a doctor who listens to you here. Nurses are often very rude. After staying for a few days, my opinion is unchanged. Worst reviewed hospital for a good reason.

Horrible hospital with the most unhelpful emergency room, I would never recommend any loved one to seek treatment at this hospital, they're more likely to dismiss you than help you with any medical problems, worst staff, and terrible training. My father sat in the emergency room for 5 hours only to be misdiagnosed and sent home with the wrong prescriptions/pills and we were told "you do not need to speak to any doctor, his condition is not serious just take the medicine and he should be good in 4-5 days" Well his condition not only worsened over the next 4 days but we had to rush him to another hospital where he was properly checked out and diagnosed for the correct issue. His condition was so bad due to the prescription that Civic had given him that he later ended up being admitted into a third hospital and was in the ICU on life support within a week. He very sadly lost his life and is no longer with us. As his family we have been trying to get ahold of his medical records from that day in the emergency room to better understand what type of test or lack of testing this hospital did, but our phone calls and emails have yet to be answered. This hospital does not care about the lives of its patients and is over busy and over worked. Staff and doctors are heartless and absolutely unhelpful, and taking your loved on to their emergency room is a BIG MISTAKE. You have ruined not only our family's lives but without a doubt many innocent lives, you should be ashamed to call yourself a place where people come for medical help and trust you with their lives. This hospital should be shutdown.

Took my mother in law for and MRI appointment. Got reprimanded by the receptionist for being a few minutes late and told that they could send us away. My MIL was not informed what time she should be there, just the appointment time and due to covid assumed we had to be there right at the time given to her. It took time for covid screening, mask changing and "passed label" being made at the entrance and then registering. Then there was an appointment check in at the kiosk and the long walk to MRI with an elderly person. At the kiosk it said we were checked in at 4: 35 for our 4: 30 appointment.

After she told us that we should have been there earlier than the appointment time, she proceeded to tell the person right after us (arriving for a 5: 20 appointment) that the technicians are behind schedule and that the patient should take a medicine she needs to take 30 minutes before her procedure @ 5: 30.

My mother in law's appointment was at 4: 30pm, she was called in more than 2 hours after her appointment time and we left the hospital just after 7: 30.

Since they knew they were so late, they should have called their appointments and told them to come an hour later. Instead they feel we should have been there at 4pm and waited 3.5 hours instead of just 3 hours. SMH.

VERY disappointed in the level of customer service by staff answering the phones. Offering no information or effort to provide an update on patient status and VERY RUDE when they are asked. Nice lady in Emergency tells me to ask for "access and flow" as noone can find my mom after surgery and the COW who answers the phone won't put me through.thats nice. Hope you are never in a position where you are concerned about a loved one. F*in cow.

I had to have a small procedure in Jan 2020 and it got pushed due to emergency surgeries. It was annoying because I was all prepped and ready to be wheeled in when I was told to get dressed and go home! Not the fault of the staff as emergencies happen. However I went back a couple of weeks later to get the procedure done and the surgeon on staff almost didn't do the procedure as he had a bone to pick with the doctor who scheduled it but was going to take it out on me by saying he wouldn't do it when I was all ready to be wheeled into the operating room. I was so mad at him for his posturing but he ultimately did the procedure (which was a short simple one). I thought the staff was good both times but I was NOT impressed with the egotistical surgeon! Definitely would never use him again.

Very bad management. Nursing staff is very ruthless and didn’t even listen the problem of patients. They didn’t even fully trained as being the part of the emergency ward. They poke 2-3 times to me and didn’t even find the veins and spread lot much blood on the bed. They behave very bad to the patients.

Unprofessional staff I recommend don’t to go to brampton civic hospital.
Rather than please go somewhere else.

Understanding we're in stressful times but today the staff I encountered were RUDE and their Security were RUDE and dismissive. I went to the vaccine clinic and the IGNORANT intake worker, was calling out people's phone numbers at the top of her lungs.
The "sanitation person" was "SANITIZING" WITH THE SAME WIPE, PERSON AFTER PERSON.
When I pointed out, that's not proper sanitizing, the worker and security guard laughed and were snarky.

Take your chances at another hospital. I never came here and went to Georgetown when I was diagnosed with GBS. I ended up being transferred to Oakville Trafalgar where they already knew what GBS was. The care I received was outstanding. I met a woman who went to Brampton and had GBS but she was misdiagnosed. She ended up at a Senior's home for rehabilitation.

I feel like they dont take the time to care for you, they just rush you out with out explaining. You are forced to take care of yourself and chase them around for proper care.

Rude unhelpful doctors. They don't care.
Hospital runs on tax payers money and they think they are doing favour to us.
This is equal falier of the top management.

Patient care is the worst, I went there today to visit, I called before the clerk in Emr told me it’s according to whom you meet they mite let you in for few minutes, I went there drove hour and a half just to hear he’s not cognitive (Which I already know) and he will be transferred within a next hr to the floor 5 hours pass and he’s still there, I told the nurse please give him the charger so he can at least charge his phone, nothing been done like wth.where’s the patient care. I can’t see him for few minutes but yet y’all not assisting him!

I just wish persons here were a little more compassionate when it comes to baby. My baby is teething of course, she has a fever but i can smell that she has a throat infection. I told the doctor an nurses that this is my 2nd time here in 2 weeks because of the same symptoms. They keep telling me take her home an give tylenol every 4 hrs. Its been almost 5 days my baby isnt eating, her lips are cracking bcus she cant eat or drink. You people here really need to go back to medical school an adjust your attitude.

Went to have my baby they induced labour and kept on sending patients home for 6 hours at a time in pain I went home 3 times. The nurses there were very rude with the exception of one older lady.

5 stars for excellent labour and delivery.
Staff and facilities were great.
Parking is reasonable if you select the multi entry Day pass or multi day pass options on the machine, valid for a year.
End of the day, all of our hospitals have challenges.
Frustrated Patients should understand that with provincial government cuts, healthcare workers are trying to provide services while maintaining safety and patient care. There may be waits. Just go in with realistic expectations.

In all reality, if your leg was falling off you'd be better re-attaching it yourself - results will probably be the same.
They won't do a thing for you unless you are about to die on their doorstep.
They made me return several times for IV medication for an impacted tooth, Got to the point where I couldn't breathe due to swelling in my face and throat and ONE nurse who knew what she was doing admitted me for emergency surgery due to the amount of poison building up from the infection. This is something I visited the hospital ER for 6 TIMES. It took that many times for someone to see the severity of the situation and actually DO SOMETHING about it.

Don't go here unless you absolutely need to.

DONT GO HERE UNLESS YOU WANT TO LEAVE WITH NERVE DAMAGE. I visited over 2 months ago due to a chronic illness I've been experiencing for 3 years. The doctor gave me iv pain meds and gravol and asked "what do you want me to do about it? " How about your job for a start? Staff is so incredibly incompetent that the iv they inserted into my hand has now left me with nerve damage. It started with my index finger and now my thumb is stiff and sore and unable to use normally. I left off worse than I came in and if that isnt a good depiction of the Canadian health system I dont know what is.
GO anywhere else.

Slowly letting my grandfather suffer and die
because doctors and nurses are having an issue due to us complaining about his mistreatment and undiagnosed issues.
So theyre currently pushing to send him home but are being forced to keep him due to more issues arising. Solution at the moment dope him up so he is basically incoherent and then try to send him home because he can't compute his problems anymore, but don't worry we'll lend u guys a hospital bed.
It's crazy to see how doctors act when they know they're is no god to punish them for their mass murders and neglect for peoples health. Rip all the people thar have died due to the mass amounts of neglegence and the extraordinary efforts to cover up the acts of crimes being committed on a daily basis

Just came back from the Emergency Room where my uncle was hospitalized. I do not know if this is the norm, but had to do some of the nurses tasks myself. If not, service would not have arrived and my uncle was in desperate need. Nurses were there but seemed to be working in a casual tempo. Not sure if they were simply understaffed (probably.and that’s why I am not giving a 1 star). But it felt weird doing their tasks. The nurse in charge of my uncle seemed difficult to communicate with, likely due to her slightly limited English. I sometimes had trouble understanding her myself. She may had been just doing her job, but normally you would expect something slightly more.

Horribly racist hospital in a matching morbid toxic environment. Staff is a super hit or miss. You might have someone who somewhat cares about you, or you’ll be stuck with people who laugh at your misery or gives you bad advice. It seems they are nothing more than a bunch of notorious racist liars who are trying to perform insurance fraud on another level. This place is actually downright dangerous if you don’t do your own research and know what’s truly best.

Do not come here at all under any cost. And if you do, get out of there as soon as you can. Don’t let them give you run arounds about fake things you can or can’t do with your rights.

I don't even want to finish reading the reviews here because we have all experience negligent behaviour from Brampton Civic Hospital and Etobicoke General at 100 Humber Blvd. Their negligent behaviour is the reason why my 91 year old grandma E. Copeland died at there hospital on May 31,2019. Sepsis was recorded on the Medical Death Certificate of E. Copeland. My grandma entered the hospital around early April; Instead of puting the woman in some care unit and taking care of her they were slow to react and while sepsis was shutting down her body slowly, the uncaring and unprofessional nurse said my grandmas has dementia. One thing about grandmas was that she had a good memory and no history of demensia. The terrible care that they gave her proves that Canada Health System has gone down the drain. These Nurses needs to be recertify and they keep complaining to the family that they are understaffed. I am going to write to our Health Minister because I have spoke to a few neighbours who said that their family member was given such bad care that it caused their death and my family and I have experienced it. I believe it is because these Hospital surrround the minority enclave and so nobody cares. My grandmother was strong and almost all her sisters lives until the late 90s. I do understand why the reviews here are so bad and we should all complain to the Ministry of Health. I wish we had driven the extra miles to go to another hospital. Grandma, we are so sorry! Rest in Peace! Grandma was immobile at the lower half of her body, she could feed herself and move the upper part but it seems like she had a break out of bed ulcer at the back and the hospital kept her without treating her and sent her to a Reactivation center where they found out she had a bad ulcer and they sent her back to the hosptial for treatment. The hospital claim that they clean her every day and did not see any ulcer and that she was fine to go home and it was the Rehab facility that found her bed ulcer at the back near her bum. Instead of isolating my 91 years old strong grandma, and sanitizing the area and treating her ulcer/bed sore, they kept her in a room with other patients exposing my grandma and other patients. To make a long story short my grandma caught Sepsis and died at the hospital. The death Certificate named the cause of death: Sepsis. Every elderly person admitting should be given a full assessment and a skin test using the fingers. This place should not decide who lives and who dies. My grandma came here to be taken care of but was neglected. Please do not take your family to the Brampton Civic Hosptial under no circumstances. The nursing staff and the doctor gave us the ok to take grandma home telling us a lie that she was well but we told them that she is not well and then they decide to send her to the Reactivation/Rehab and the Rehab did a better job than the hospital and found my grandma bed ulcer/ sore and then they ordered her back to the hosptial making the nurses and doctor looking completely incompetent. I have heard of another story where a christian family lost their loved one because of carelessness done by the staff at Brampton Civic. How many more patients has to be neglected and end up dead before we contact the Ministry of Health. The staff told us to take sick grandma home and they will give us a bed and everything she needs, I have a strong feeling that they knew that her test came back showing that their neglected response is causing my grandma body to fail slowly while sepsis ravage her and take over her body. I find that difficult to believe that they will give us a hospital bed to take home since they have a difficult time finding toiletries for the patients. I did not know that Canada is a third world country. This hospital treatment is more like Third World. We bring our own bath gel to the hospital. How can medical staff members restrain a 91 years old patient with bed Ulcer on her back. My poor grandma was in pain.

My story is too long and too complicated I can’t say all of it cause I simply feel dizzy every time i think about it, I just wanna ask all my brothers and sisters in humanity please take care of yourself and don’t come here.

4 mm kidney stone caused my wife to suffer in this hospital for 12 days till now “who knows maybe we stay here even more”, severe pain, 3 days bleeding, 3 procedures.the reasons are: lack of staff, lack of experience, carelessness, wrong diagnosis and not organized. And i have a proof for every reason I just mentioned.

There is a serious problem in this hospital system and everybody living in Brampton should be concerned if not for you for the coming generations your kids and grand kids.

I’ll never come here again even if i am dying.

Dr. Jeremy Hernandez is the WORST medical professional ive ever seen. He is rude, unhelpful, and negligent. He lacks complete compassion for someone in pain and proceeded to kick a patient out who needed to lie on the floor to relieve back pain while waiting for medication. Completely unjust. Do not go to emergency here.

Staff is always helpful and kind. Hospital Parking is always expensive. One thing I didn't like was when I called them to reschedule my appointment at fracture clinic. They picked up the phone, said good morning and how can they help me today and put me on hold saying nothing. I explained what I want to do and I got known after nobody were listening to me! That was rude. I understand they get a lot of calls but the lady could say anything she puts me on hold or something. Other thing is time.nobody cares that you spend almost all day there having appointment at 8: 30 am. I've seen the doctor at 11am! That's ridiculous.

I have had the pleasure of visiting this hospital on numerous occasions. From x-rays, two MRIs to the time my toddler was born and almost died. I have always experienced the staff to be quick, knowledgable and polite. Yes they are short and to the point. They have a job to do and they’re not here to be friends. I appreciate that. The faster we can get to the point of why I am here, the better! I have been to this hospital in the middle of the day and this visit was in the middle of the night. Today was an MRI for my neck. I walked into the hospital, to a complete ghost town. There were three people in the emergency waiting room. The longest part of my visit today was walking to the MRI area. The moment I walked in, the young man gave me a form to fill out. Once that was filled out. I was on the table getting scanned and then out the door within 30 minutes of arriving. MRI scan takes 20 mins. Thank you very much William Osler for always doing your best!

Waited 20 min in the emergency to get checked in. No one was at the desk, anther person standing in line went to the volunteers to ask how much longer they would have to wait as they were having severe chest pains, the volunteer simply said "oh your having chest pains just wait nurse will be there shortly. " after waiting another 10 min ended up leaving, drove to mississauga.

Point being if you're in a critical condition you'd probably end up dying before getting checked in avoid this place at all costs.

Always at their best. I appreciate all doctors and nurses working there. They r very busy there even then they are taking care of all patients
Serving honestly without any discrimination.

So hospital emergency sections are supposed to save lives right? God forbid anything ever happens to me I think I’ve got a tree chance of survival staying at home then i do here. They couldn’t be worse if they tried to be worse. Each and every person who works at this hospital should be ashamed for either themselves for being horrible or for being surrounded by people who are just horrible. Here’s a message for everyone who works here, If you don’t like taking care of people find another profession! If late nights are not your thing find another profession! And now for anyone reading this don’t ever come here and I’ll tell you why. I was having the worst pain in my head late at night, I went in only to be placed on a seat for 7 hours only for a nurse to come over and try to give me an injection which I asked what is the injection for. Her reply the doctor had told me to give you this injection based on his assessment. THE DOCTOR HAD NEVER EVEN COME! Who knows what was in that injection when the doctor did come 30 minutes later he asked a few questions and said “ohh your probably having a migraine, go to your family doctor for that”. Are you kidding me? What a joke.

Just going to point out the two worst experiences. Went to emerg with a dying liver, since they were overpopulated they DISCHARGED ME.if I hadn't gone back to be there for my friend and decided to get ymself checked again due to stomach pain, I would have died. Currently have an apendix about to burst and I've been sitting in the waiting room for two hours. The nurses all sit around and talk about their favourite tv shows instead of actually working or dealing with patients. These people do not care about you whatsoever and just want their shift to end. Please do not hurt yourself, don't come to this hospital. It's a complete joke