Williams-Sonoma

The staff were really helpful and polite. They answered my queries and helped me pick gift for my friend.
The price is bit expensive but their collections are great.

I had to update my review. Wow so now your closing your flag ship store at The Toronto Eaton Centre along with a larg number of US locations. Just as I forecasted, only if you would have taken an interest in your customer feedback, maybe we would have a different discussion!

What happened to Williams-Sonoma?

You have taken the shopping experience away from the consumer.

Recently on a few visits, we noticed that you have removed the prices off some of your china ware. The price tag is still on the items but you have removed the bottom of the price sticker that displayed the price.

You then displayed a list of the items with the prices. Ok I get it, but now you have removed those display cards and any indication of prices.

Here is the issue, now the consumer has to wait for an employee to scan each item for the price.

I need to now wait for about a dozen different scan items, write each one on a paper with the description only to waste my time.

This is a way for Williams-Sonoma to take advantage of the consumer by increasing prices at will.

We will never return to shop at Williams-Sonoma.

If I could, I would rank you a score of zero.

Another indication you don't care about customer feedback, you have not responded to any of the customer postings!

Your not improving, your failing as a retailer who will soon be moving to the failed retailer graveyard.

You cannot blame your customers for not buying. This is self inflicted.

Rude and disrespectful sales associate. At around 2: 30 pm on Sept 24th 2023, I was browsing near the front and was looking at a $500 saucepan when a middle aged female sales associate with dark hair, dressed in mostly black came up a foot behind me and yelled “excuse me! Do you need any help? ! ”
Her voice was unnecessarily harsh and loud so I was quite startled but I responded no thanks. She then has the audacity to mutter a sarcastic remark “ Geez, you acted like a bomb just went off in here! ” Utterly inappropriate given that my surprised reaction to her bellowing at me was something beyond my control. Frankly, I was so disgusted by her attitude that I abruptly left without purchasing anything. That associate needs to have an attitude adjustment and if it involves coaching or further retraining then so be it.

I bought a black wood salad bowl in July. I used it once and it started to chip. Brought it back to the store, no receipt, but just wanted an exchange, You just had to see it to know that there was an issue. The staff was bordering on rude, and told me that I should get in touch with the district manager. So I did. Left message, emailed with pictures. No response. CUSTOMER SERVICE? I’m now shopping at Crate and Barrel where they seem to be happy to have my business.

Great customer service. I popped in to take a look at some pans and Lynne was friendly and approached us answering our queries and directed us to the various items of interest they had in stock. She was very knowledgeable about the products and how to best take care and use them.
The products stocked are clearly higher end but still seemed a little overpriced. I'd probably go back to buy the items that you cannot buy from normal high Street shops but I will be limited as to what I can buy.

Been in this Williams-Sonoma countless times, but not sure that I have ever been acknowledged by a staff member. Otherwise, a great selection and location.

Uhm.what happened to W S? Inventory and service, gone to the pits, prices can't go much higher, and because of the higher unjustified prices my purchasing at W S is gone way down. Not the WS I used to know!

One of my favorite stores for any cooking wares and dining decor. My wife enjoys all of the options that are available at the store. We definitely recommend the juicer.

The quality of products is undoubtedly high but the prices are disproportionately higher. Service is excellent here, so, keep an eye out for sales and make the most of it! They don't just sell pots and pans and crockery, but muffin mixes too. When they go on sale after Christmas, for example, try them out.

NO TAP? Prehistoric tech systems. Went to pay with Apple Pay. …. Nope, need physical card. Hello ancient store. Too bad. Get into the 20th venture.

Wow! Amazing customer service! Definitely made us feel relaxed with no pressure and was very honest about products!

Visited two weeks ago, wanting to buy a knife sharpener and an espresso machine. Discussed knife maintenance with sales associate, who invited me to look at knife sharpeners. We were interrupted by another couple mid way. I thought the associate was just giving them direction, so waited patiently for a minute, then it was clear she was helping them with a sale. I waited another minute and walked out, without so much as a glance or acknowledgement from the sales associate.

Knife sharpener: $325
Espresso machine: $2,700

Williams Sonoma: $0 that day
Amazon: $3,800 for better espresso machine & knife sharpener

Service experience doesn't live up to the brand aspirations

Bought juicer for my wife last Christmas. The juicer has its upper part broken, so I went to the store to get any receipt.
They just don’t keep track of them. I mean in 2022. Juicer is $649 + HST.
Please buy your furnitures online, avoid this shop.