09 November 2023 18:49
Dr. Tezel at VCA Canada Willowdale Animal Hospital provided excellent care for my dog. The thorough examination, clear explanations, and genuine concern for my pet's well-being reassured me. The staff was friendly, and the clinic was clean and organized. Overall, a positive experience that instills confidence in their veterinary services.
31 October 2023 1:39
We have been taking our pets for the longest time to the Willowdale location. Our animals have been treated with kindness and the staff is super friendly.

Thank you team VCA Willowdale!
20 May 2023 3:51
They couldn't give a simple vaccination to my dog ​​because they were afraid of it. My previous vets never had this problem.
18 May 2023 23:24
I've only ever had excellent experiences here. It's not the cheapest place but you get what you pay for. I've been bringing my various cats here since 1987. Dr. Bloom in particular is great! He's my regular vet but in his absence I've seen Dr. Tezel and Dr Rose, both of whom I liked very much as well. Also, the rest of the staff is very friendly and helpful whether it's the vet techs or receptionists:)
27 March 2023 3:36
Expensive, but the service is much better. It's a pity that they changed the working time
05 January 2023 7:41
As a 4 year customer I'm this hospital, I am really disappointed with the Dr. Yufuko, she treated my cat differently compared to others. I am not sure if she is a racist? She even didn't reply my email which is really important for my cat's state of sickness. Anyways the reception is good, only the doctor let me feel disgusting
16 December 2022 6:07
My dog has to come in for the second time for a blood sample due to an inadequate sample that was taken or who knows what happened to the initial blood sample? This is highly unnecessary and is so careless on the clinics part. My dog is stressed every time she comes to the vet. This could have been prevented and yet it happened. So disappointed in the way how this was handled.
12 December 2022 5:05
Do not bring your dog here! I've brought my dog ​​here for about a year. Our doctor was Defne Tezel. She was very caring and a good person to my dog. However, I did not take my dog ​​to the vet for 4 months because there was no reason. My dog ​​has diarrhea today. I called and said I wanted to talk to my doctor, which wasn't the first time I'd done this. I was told by my doctor that I could always call and ask for help. The person at the reception told me on the phone that I had not come for 4 months and that I had to bring my dog ​​to the clinic and said that she would make the appointment in 3 days. My dog ​​is sick and I said I can't wait 3 days. First she said she would leave a note to my doctor, then she said that the doctor was not in the clinic for 2 days. What they did was officially to get the examination fee, and this is extremely meaningless. That's exactly what the person on the phone said. I can already pay for it. They lost me as a patient. I can't believe they are so greedy and the way they treated me. I will never bring my dog ​​here again. This is a place that aggrieve people.
06 December 2022 10:10
Dr. Tezel & Dr. Bloom are amazing, as well the techs, assistants and reception. They tell you the truth and explain both potential risks and outcomes. They explain everything in detail so you understand exactly what is happening with your pet. They do not sugar coat things, which is appreciated, as all potential risks should be known, when making important decisions. They have always been and continue to be excellent with my fur baby. In our most recent experience, a high risk surgery, I was extremely happy with the care that was given to my fur baby. They are warm, caring and very good with all the animals and pet parents, that I have seen. They are quite far from me but I continue to take my fur baby to them because I know I can trust them with my precious little family member.
05 October 2022 8:08
They don’t care about me or my pet. They repeatedly cancel long-standing (and recently confirmed) appointments on short notice and are never available when my dog is in need.

The only reason we stay is for Dr. Bloom
29 August 2022 7:01
Worst experience ever I took my dog who had just broke his arm and he was screaming n pain. This was his regual vet but when I took him the two girl that were working there (an asian girl and a heavy set woman) refused to even tell the Doctor to come and see him. They said they were closing soon and nothing they can do. I asked them if they could help and they handed me piece of paper and said go to this place. I asked them if they could call and see if they had any appointments and if they can take him right away and they refused to even make a phone call as I couldn't make phone call with my dog in my arms with a broken leg. This was so disturbing and they couldn't care whatsoever. STAY FAR AWAY FROM THIS PLACE. 2.8 STARS, YOU SHOULD BE PUT OUT OF BUSINESS. THIS PLACE IS TOTALLY DISCGUSTING AND VERY EXPENSIVE.
06 July 2022 5:14
I have been to countless vet clinics over the years to try and get to the bottom of my dogs allergies. Dr. Krebs was FINALLY able to diagnose the problem, get my dog on the right food, and she has been allergy free for about 6 months now. Dr. Krebs listened to all of my concerns and genuinely cared about Minnie.
15 March 2022 9:56
Once I told them I feed my dogs raw, the vet took two steps back, put on gloves and still wouldn’t touch my dog, as if she would catch a disease.

He had itchy ears and wanted to put him back on kibble, an exotic type - I believe it was kangaroo. A lot of dogs are on chicken so she told me to stay off of chicken. When I went to grab the bag by the front desk I checked the ingredients and chicken was the first ingredient on the list. I confronted the vet and she said she didn’t realize …. I left.
24 February 2022 10:43
Dr. Bloom and his team of veterinarians are the best at what they do.

Along with their competence and professionalism, all staff members have their unique way of caring and loving each patient as their own.

Don’t second guess and just take your furry family member to get taken care of <3
17 February 2022 20:07
Quite literal stalking and harassment, don't go here. I had a consultation with them once last year and it turned out overpriced so I never went there.they've been calling me, emailing me non stop since then, asking when i'm going to book my next appointment or reminding me of appointments i never booked, they mailed a card to my house saying looking forward to our next appointment.did i mention i never even gave them my number, email, or address? So unprofessional and so so desperate.get a life
26 January 2022 22:07
If you have a big dog, don’t bring it here. All the vets seem to be scared of big dogs. They’re not trained professionally. I brought my dog for a shot and first they didn’t take my dog to a room, they wanted to give her the shot in the hallway. After they tried to give her treats and they were throwing it to her. Then, they wanted me to hug my dog on a way that she was obviously going to move and I tried my way and the doctor in a sarcastic way said “ you never hug a dog before”? They weren’t capable of giving the shot so I left. This is supposed to be a hospital so you should expect all kinds of dogs and pets with different kinds of personalities, but this people are not trustful and don’t know how to treat a pet.
AVOID THIS PLACE!
18 January 2022 20:19
This clinic used to be a vital part of the pet-owning Willowdale community. While I had issues in the past with a certain Dr, they could always be relied upon to see your sick pet at the last minute, day or night. Now they have significantly reduced their hours, and won’t take last minute appointments or walk ins for urgent care. Pet care issues can’t always be scheduled well in advance (especially the ones that need it the most) and losing the access to this type of care in the neighborhood is a real shame. They will refer you to an emergency hospital, but doing that puts strain on the few hospitals who offer this service, meaning longer wait times, and the necessity to even turn away patients. With more people than ever getting pets during Covid you would think that pet medicine and care would be more readily available not less
22 October 2021 13:15
We have been seeing Dr. Bloom for our 5 year husky since we brought her home (9 weeks old). He takes great care of her and she loves visiting the clinic!
02 October 2021 22:54
My regular vet forgot to provide me with eye lubricant for my chihuahua after surgery. After several calls around the city at 845 pm, WAH was able to help. Staff member who helped me was super friendly. Thank you!
24 September 2021 19:14
Thank you for the kind and compassionate care you gave us for the last 14.5 years and in your support of us last weekend when our much loved pooch crossed over the rainbow bridge. You all all just the best. I would recommend you to anyone.
08 September 2021 0:46
Dr. Karen Hung is one of the most compassionate doctors I have ever met, both for humans and animals. We had to take our dog in for an emergency without a prior phone call or an appointment. I am forever thankful to the staff here that took our 11 year old dog in and gave him the best care possible during his 9 hour stay. Dr. Hung stayed with our dog and gave us phone call updates, even past her shift. We recommend Dr. Hung and the staff at the Willowdale Animal Hospital whole heartedly.
06 September 2021 22:59
Had an appointment today at 3: 40. Due to Covid protocols, needed to phone upon arrival. The receptionist picks up and asks "is this an emergency, or can I put you on hold? " I reply that it is okay to put me on hold. Over 6 minutes later no one has come back, so I hang up and call back. The receptionist picks up and asks "is this an emergency, or can I put you on hold? " And I say "I have already been on hold for over 6 minutes, so NO, it is not okay to put me on hold. I am here for an appointment. " She takes my dog's name, and tells me that a doctor will call me back (as is their protocol). After waiting another 1/2 hour with no call, I decide to leave. 5 minutes later I receive a call from my husband. The doctor did call - OUR HOME PHONE! Because that is the number they have on file. IF you have a protocol that a doctor is supposed to call you back on your cell, you should probably have a system/receptionist that is smart enough to ask for the cell # to call. And if they not smart about something simple like this, it makes me a little scared about how smart they are about caring for our pets. Not that it would have mattered if the doctor had called my cell, because after 45 minutes of waiting, I was done.
19 August 2021 15:01
Brought in my dog Freddie in regards to an sore eye. The staff here were professional, knowledgeable, and kind! It was also one of the few vets that were open on Canada Day, grateful that you guys were open and had an open appointment slot. ️ Overall happy with the experience.
18 August 2021 7:00
Thank you to Dr. Tezel for helping us out with our cat who became very ill and had to be euthanized. She took us in on short notice and reassured us that we were making the best decision for our beloved pet.
12 August 2021 11:49
These people are heroes in my mind. I witnessed a cat get hit by a car on Bathurst/Shepard and so I rushed it over to the closest clinic that was open. Everyone was so kind and took immediate action, they saved this cat’s life! When I called to check on it they were in the process of transferring its care over to the city animal services, which I understand. They didn’t charge me anything, just were happy to help an animal in need. This is the kind of people I want looking over my cats, and I’m 100% going to be transferring their care over here in the future. Kind, caring people - that’s who you want when your fur baby is in need. I can’t thank them enough.
20 July 2021 19:54
Dr Hung saved our cats eye and probably her life.

Luna fell from the balcony 4 stories down and we rushed her for emergency care at Willowdale that was recommend by our regular vet. Dr Hung took her in right away and started working. Luna was in very bad shape but Dr Hung took good care of our pet and kept us in the loop the entire time. She was able to stabilize her vitals but we were terrified to hear that she was blind out of one eye (it was pushed out slightly from the impact). It was Dr. Hung's quick action that likely saved the eye. She quickly explained the situation and what needed to be done. She did not sugar coat the severity of her condition and she was very transparent about the cost up front which I appreciated. We agreed and she performed the surgery. I can tell that Dr Hung really cared about Luna and did everything that she could. She also gave us very detailed progress reports and told us everything we needed to know to care for her at home. She went out of her way to send us videos and information.

It was a long recovery, but after 2 weeks, a lot of medicine and some follow ups, our cat has made a full recovery and her beautiful eye is intact. I am very grateful for Dr. Hungs work and can also say good things about her.
01 July 2021 2:44
Chose this hospital to help our 19 year old dog Riku pass on. One of the hardest days of my life but the staff at this hospital were very compassionate and respectful. I have no regrets bringing my old friend here. Thank you Willowdale.
24 June 2021 22:44
Took amazing care of my Musty! Me and my dad cried like babies putting him down, but they were such amzaing people it really helped. Thank you so much!
07 June 2021 12:20
I have never been to a worse clinic. In the past they performed procedures that I did not authorize. My latest experience, in September 2020 was not good either. I was happy that they were willing to see a stray on the weekend (my vet wouldn't as they were unsure how the cat would react), but I paid for a procedure that I was later unable to complete (I could not collect a stool sample as the cat would not stay in the house). I am still waiting FIVE MONTHS LATER for a refund. They were willing to take my money right away, but I can't to get it back! On top of this, they said the cat had polyps in his nose; a completely incorrect diagnosis. It was an infection easily cleared up with antibiotics (though he does also have FIV).
17 November 2020 17:56
Great experience at Willowdale Animal Hospital (WAH). Our dog accidentally ingested rat poison and the vet was able to see him right away. She was exceptionally compassionate and thorough. The costs were also very reasonable. I also noted that nothing unnecessary was done leading to unnecessary charges. I highly recommend WAH especially for urgent/emergent issues.
16 November 2020 17:29
The doctor here is pretty good! They provided right treatment to my dog and they are very nice and responsible. However some the nurse there really need more training on customer service, there was a mid age white lady that works the afternoon shift is very rude and impatient, I was only trying to figure out the price of the different size ointment, but I received very unclear explanation with an attitude.
11 November 2020 16:41
Wish I saw the reviews before going here tonight. The nurses, or I think it was specifically the technician here is absolutely horrible. The dr was decent but you could tell how insincere the staff are. I believe the technician’s name was Catherine. You need to remember the whole world doesn’t revolve around you. Genuinely regret not seeing the reviews. We didn’t have the money to euthanize our kitten and we were new to rescuing a kitten and unfortunately didn’t think hard enough about the money aspect. We just wanted to protect the lil kitty. This staff member made us feel so horrible to do something like that. Choosing to euthanize the kitty was very hard because not only have we never had to decide to euthanize an animal but also we couldn’t afford any further treatment because we had already spent $400 on a vet checkup earlier that day and cat supplies earlier. The doctor said it was okay to choose to take him home because the kitten didn’t seem like he was in pain while he was dying and that he wouldn’t call the humane society on us because he was perfectly fine. The technician however, since we talked to her on the phone, was absolutely horrible. Please don’t assume the worst when you don’t know anything. Once again the world doesn’t revolve around you please learn to keep your heart open. We ended up euthanizing our kitten and her insincerity made the experience so much worse. We were all in pain not just you so please learn to think of others.
27 October 2020 5:56
I payed for examination and they supposed to give us the treatment based upon my dogs issue, after two weeks later the doctor did not fix him and also I & my husband have worm in our pop too now. The doctor asked us to pay again to treat again. I love my dog but they did not care about that, they just care about money. Do not waste your money in this hospital. They were rude and destroyed my day and money.
10 September 2020 18:43
Doctor Lee is awesome but unfortunately it looks like I'm going to need a new veterinarian going forward. I've been waiting over a week for a call back from management at this location. I had an issue with customer service and billing that required manager intervention however 9 days later I have yet to receive a call. Good work and customer service WILLOWDALE VCA. I'm now looking for vets outside of the VCA umbrella but this company seems to have been buying up vets all over the city, hiking the prices and providing poor customer service.

Edit: Jul 21. Now 3 weeks without a call from management. Called the office to remind them and they said I should get a call by end of week. We'll see if that happens. Keep you all posted on this ridiculous customer service failure.
25 August 2020 20:31
My cat was 7 weeks into her pregnancy yet the staff were unable to diagnose that she was pregnant. We were charged around 300$ for a diagnosis they were not able to make. As a result, she had a terrible delivery and two of her babies were born dead. I am very disappointed with the service they provided. I hope your future customers come across this review and don’t consider your service.
30 July 2020 0:00
Once again I would like to thank Dr Jonathan Bloom and his staff for taking excellent care of Riley. I have been a client of the Willowdale Animal Hospital since 2001. I truly am thrilled to know that they are available whenever needed. Back in July they saved our little “mans “ life.
I agree that sometimes we have to wait, and the Drs request tests that may seem excessive and therefore unnecessary. However, Willowdale practices a PROACTIVE model of healthcare and therefore suggests these tests so they have an overall picture of your pets health. They are able to detect subtle changes in your pet over time. I appreciate and value this Proactive model of health care. I believe that the proactive versus the reactive model of pet care saves money over the lifetime of pets.
I would also like to thank Dr Bloom and his staff for ensuring that Willowdale has remained open during the Covid 19 crisis. Your efforts and enhanced protocols to ensure the safety of the clients, pets and staff are greatly appreciated.
28 July 2020 23:31
Very bad vet office. If you see 5 star reviews with 1 or 2 reviews please take with a grain of salt. They may not be real. Trust me based on my experience all the negative reviews seem to be a pattern and are not isolated.
24 July 2020 20:36
Worst clinic! They should be closed because they can not diagnose and try to charge as much as possible. Young Asian female doctor scared me, said the dog will die but it was not true. Liars!
19 July 2020 7:10
Terrible, traumatic experience here. I actually wrote a novel but lost it all as I exceeded the character limit. Maybe it's for the best. I'll just say this. Our sweet girl suffered more than was necessary because we brought her here one day. We will never forgive ourselves. And never forgive this so-called animal hospital, specifically under the guidance of Dr Mozes. They are negligent, unethical, and unprofessional on so many levels. Causing more harm than good. It's not even about the money, not for us. Though it's absolutely true what others are saying about how much this place tries to overcharge you. For us, it has more to do with their behaviour. What they did to our girl. We know without a doubt other vets would not have been so callous in their approach. I'm disgusted and saddened every time I think about that experience. Our baby has since passed, after living a full and happy 13 years with us. I just wish we could have spared her this awful experience. Please, I have no other reason to write this review, a long while after the fact, than to warn you if you're considering going here. I regret not writing it sooner - I wanted to move past it. But it's weighing heavily on my conscience. There are many more practices out there you can trust with your precious family members.
26 April 2020 9:34
I’ve been bring my cat here for 7 years and have always been pleased with the service. This is a 24 hour clinic, so you can be sure that if you pet needs emergency care, they will be able to help out. As many reviews pointed out, yes this place is a bit expensive but if you have insurance, pretty much most of your costs are covered. They will even send in your insurance claim for you. Parking at this location is behind the building and isn’t the greatest. You have to be careful when you drive down a narrow entryway. Overall, not a bad place.
05 February 2020 5:53
This place is close to where I live. Having 2 dogs, with 1 being car sick, all the time, I chose it. Staff is wonderful, Dr.takes time to explain different options and any tests are my options.
Of course I want the best - even if it costs. I would rather be safe than sorry
Thankfully a lot of tests came back and my dogs weren't sick and I was relieved.
I feel very comfortable going & so do my pets
27 January 2020 10:20
I don't think they deserve the negative reviews. It's true that I have spent far more money at this vet than any other for routine pet care. However, I don't think it's a cash-grab; I think it's because this clinic takes a more thorough and preventative approach to animal health. You are always free to decline any tests that you don't think are necessary or cannot afford. They are also very transparent about their pricing, and tell you upfront how much everything will cost.

But more importantly, you can see that the vets, technicians, and other staff really do care about the animals and work very hard to provide excellent care.
16 January 2020 18:31
The staff and doctors at Willowdale Animal Hospital were incredibly understanding and helpful during the last months of my cat's life. They were caring and genuine, and really seem to love animals. The convenience of a 24-hour, 7-days per week hospital with many services on site is valuable when you're stressed and dealing with an emergency. I want to thank them for being so kind and sweet to my old guy, and for the doctor who took the trouble to call me even from home.
08 January 2020 2:59
Today was the last straw for this place. Our Frenchie recently suffered a severe injury and we took him to Willowdale to help us express him after we were unsuccessful at home after multiple efforts.
Amazingly, the doctor we saw could not only NOT BE ABLE TO EXPRESS HIM, she kept saying I don’t know where his bladder is. Proceeded to leave us for 10 minutes while she asked someone and then came back to tell us his temperature is normal. Seriously, seriously! You can’t locate a dogs bladder and have no opinion on what to do. Shameful.
Oh and of course, we had to pay for the “consultation” of baloney.
Shame on you willowdale, we are never ever returning to your “nothing but looking for money” operation.
03 January 2020 20:59
Our cat has been with Williowdale Animal Hospital since May 2019. Our experience with this hospital was exceptionally good and positive. The doctors, technicians and front desk staffs were always professional, friendly and helpful. Our kitten had a spay surgery this week, and we can’t thank enough for the full attentions and cares they gave to our little princess.
24 December 2019 3:38
It started off rocky for me with all these bad reviews but unfortunately you cannot choose when your pets get sick.

I came in the other evening for my vomiting dog and had to wait OVER AN HOUR to be seen, it was very irritating. After consulting with the doctor and seeing the estimate I was amazed to see the prices in order to help my dog, especially if I was not guaranteed a proper diagnosis and that my dog would be cured. After discussing with my partner, we decided to keep him in hospital and in the end, i'm glad we did.

The doctors and supporting staff that worked on my little Charlie were amazing. I did not get to speak with the doctor as I had hoped every time I called for the update but the nurses were all so helpful at reassuring me my little Charlie was doing well. 3 days later and after a large bill.i'm happy to say my little Charlie is happy and better than ever. We never did figured out what the cause was, but as long as hes safe and sound at home, i'm happy.

Owning a pet is a responsibility I do not take lightly and unfortunately pet health care is not covered by OHIP, it would be nice if it was. There is no cost too high to have my pet back safe and healthy home with me.
14 November 2019 0:39
Moving to another Vet! Willowdale is not the only Vet in the area.

The Vets should actually be ashamed to work there. It's all about the $$$ and not the overall care for family pets.

I have shared all my records with new Vet and we have been over charged and they have done test that are not needed.

Look at their review score. 2.5! Its not just me complaining. It's a trend.
28 October 2019 7:42
My dog Shary was feeling very ill and I had to bring him in on Sunday September 8 at about 3 or 4 am. The doctor that took care of Shary was Dr Cristian Costan. He was very frank and open about the issue (bloat) and the possible treatment plans. Unfortunately due to Shary's advanced age (nearly 12 years old) and being a German Shepherd even if we proceeded with surgery to alleviate the bloat he might not have made it or his quality of life would not have been what it should have. My mother and I made the difficult decision to euthanize him. It is one of the hardest things I have had to do. It was even harder because this was my father's dog and I lost him too not too long ago (22 months ago). So it felt like life was giving me two liver shots so close to one another. Yet, even though it was a tough choice I felt I owed that to Shary. We loved that dog with all our hearts and he was part of our family. I only wish I acted quick enough to minimize pain, it's the least I could do for my friend.

The care and understanding my mother and I received from the doctor and the receptionist was great. From the bottom of our hearts we thank them and their patients are lucky to have people like them care for them.
15 September 2019 11:11
They only talk about money, they are money grabbers. They try to play with your emotions to see how weak you are about your pet. So, then slowly proceed to how much it can cost to you to heal your pet. If I could I would give this veterinary hospital 0 stars! They do not care about healing your pet as they are blinded by greed and they have 0 ethics about their profession. We walked in the clinic with a very sick cat and they tried charging us $1000+ and they told us that they couldn't guarantee his health to get better despite the massive amount of money they asked us for. Guess what! Our cat healed with some water and syringe fed baby food and some apple cider vinegar. Overall this cost us less than $10. NOW COMPARE THAT TO THE WHOPPING TOTAL OF $1000. Please have some mercy for the people who are not able to figure out why their pets are sick. We became better vets than the vets were in the hospital in less than 30 minutes!
13 September 2019 15:27
On my 2nd visit to this place, it was to let my girl go after a long battle with complications due to Diabetes. While the vets here are absolutely amazing, their administrative staff need a thorough talking to. As I brought in my girl for this already difficult decision, when the 2nd admin came to the front, they only giggled and laughed about whatever topic, while i sat there holding in my tears. Terrible admins, wonderful vets.
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Dr. Mozes was professional, and great with my dog. All of us were treated with respect, and was very knowledgeable and understanding. Other staff were also helpful and kind, and offered any assistance they could. All costs were fair, especially considering it's an after-hours hospital. Many thanks.
10 September 2019 14:57
It’s incredible how many people feel the same way about this place. It’s unfortunate that this is the nearest hospital for my cat as she hates car rides and visits. As for staff, every time I come into this place or even call, I end up so disappointed. One time they left me on hold for over ten mins, I had to hang up and call back and remind them they left me there waiting for that long and it wasn’t even busy! They definitely are moneygrabbers. They charge over 200+ for insulin that you can purchase for 70 with tax at Costco or Walmart. It’s sickening. Staff I hope you read this, you’re forgetting about customer service. And when you tell a client that their stuff will be ready during a certain time, then have it ready and don’t forget to call.
02 September 2019 14:53
Wow. I just called to ask about the cost of getting my puppy neutered here and they said they can't tell me the price over the phone and I have to come in for a full paid appointment just to find out the cost? !? !? That makes no sense to me. Why does it cost money and my time just to find that out?

I don't live that far and offered to bring him in and to get the info in person but they said it has to be an actual paid appointment! Rediculous.

They do get 2 stars from me though because when my older dog had a scary issue with her eye on a day/time that my vet was closed they were quick and efficient and not that expensive.

I'll go back with emergency issues when no other vet is open but otherwise this place is not worth even calling.
02 September 2019 3:53
This was our cats second vet visit in 1 week. The initial one we went to was closed so we came to Willowdale Animal Hospital. The staff at Willowdale was amazing, the vet was informative, patient, returned our calls immediately, and was truly concerned for our cat. She helped us find the solution for out cats problem. I highly recommend them for your pets.
01 September 2019 18:37
I brought my 15-year old cat to Willowdale Animal Hospital for an emergency at 5 a.m. It was a sad situation and had to make the difficult decision to put her down a couple of hours later. I was struck by the incredible care we received. The staff and technicians were compassionate and professional. Dr. Hung was amazing. She was knowledgeable and patient and so caring. She literally got down on the floor with me and was engaging with my cat - not just me. I will be switching to this clinic in the future for my regular veterinary care. Many thanks to everyone who helped me through the drama and loss and helped my cat end her life without even a milisecond of discomfort.
25 August 2019 3:31
This vet clinic is an absolute joke. I tried getting information from them while out of town and they wouldn’t provide any information and didn’t know anything. My dog requires a monthly shot to stay alive and they were the worst and had no concern to help my dog during a time that was already stressful. Do not take your dog here.
17 August 2019 5:47
Dr Bloom has been taking care of my dog since he was a puppy. Very professional and will not overload your bill with unnecessary charges. Passion and hard work always, neutering procedure was amazing and regular checkups as well!
12 August 2019 1:35
Very nice but definitely pray on your emotions. Charging $1400 for x-rays for indegestion is ridiculous.
26 July 2019 8:39
One night, my poor husky has an emergency just after midnight. I thought of this clinic instantly since I live around the neighbourhood and I actually transferred all my 3 pets profile to them.
I called them to let them know that I m on my way. The person on the phone started to question me with a bunch of questions, like:
- why is your dog in an emergency and you call us?
- why is your dog vomiting?

And at last, they told me that the doctor is leaving in 10 mins so don’t bother going.

I honestly have no ideas why do they even bother to open 24hours.

So yea, honestly, don’t bother going.

I went to VEC on Yonge at the end.
29 June 2019 11:24
Many Many thanks to the one & only Dr. Mozes for her dedicated Delicate care to Panda our shih tzu dog. Its very rare to find such a rare Gem of a vet. -Sent from up above to help animals.
Also Dr. Petrut is wonderful, patient & explains options in a patient easy to understand manner for our Chichi-up until his last day. A card plus flowers were also sent afterwards-A very sympathetic hospital Indeed.only downside is some techs don't speak to you on the phone upon request-but the Doctors will & do return calls-followup in a timely matter.
08 May 2019 13:04
Well I will be very honest with everybody here in this review, if you love your pet as a part of your life, DON'T EVER COME HERE PLEASE.they will only see how much money they can get from the bad moments you are going through that all and they will insist to leave your dog more time because they needed to collect more money, if you refuse they will tell you to sing a paper as you will responsible if your pet die or anything, the thing is make you to feel guilty and worried and leave your pet there and for sure it will be a lot of money you have no idea and also please never sing anything? Never before you read it carefully if you have no choice so please I will never ever will recommend this play to anybody ever be careful if you have no choice so please I will never ever will recommend this play to anybody ever.
06 May 2019 0:55
Not recommend this place, have been being dealing with them more than 1 year, decide to find other place which would be more reasonable for the cost.their service is good except every time I need to wait at least for 20 mins when appointment being scheduled, even though doesn't seem to be busy. I might be wrong, my feeling is that they care more about the cross sell rather than your pet itself.the consultation fee every time is 97.43. I went there for vaccine, doctor wants to check tooth for my dog.she is not cooperative, you need to pay consultation fee, doctor give tablet and schedule for next time, next time when I came, another consultation fee, avoid going, they try to reschedule for next time, and consultation fee for ever, I might able to afford In the beginning, not able to able to afford for ever, I know people mentioned you should not have a dog if you are not able to afford.just this is totally over my budgeyt and expection.you can go there if you do not mind rip you off, thanks
28 April 2019 18:39
Thank you Dr. Mozes for your care and compassion up until my Boxer's last day. I've only been to this hospital once and had no relationship with this place and she still reached out to me to offer her condolences even though my cat passed elsewhere. My cat will always have a special place for you in his heart.

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