Windsor Arms Hotel

Beautiful dining experience, came for winterlicious. Atmosphere makes it feel like I'm in the great Gatsby.

I went for the high tea which was very nice but too pricey. Nicely decorated tea and dining rooms. Good and attentive servers.

This marks my inaugural review for an establishment, and I felt compelled to share my experience at the Christmas Buffet. Despite the abundance of dishes, the festive spirit was notably lacking, limited to remnants of turkey and cranberry sauce. If I desired jerk chicken, pancakes, and maple syrup, I would have chosen a different venue. With a total cost of $166 per person, excluding drinks, the absence of any seasonal vegetables and the stuffing comprising large cubed white bread with dried cranberry left our party of seven thoroughly disappointed. This Christmas buffet was a significant letdown, catering poorly to the essence of a holiday dinner. I cannot emphasize enough how underwhelming our experience was. The staff service was excellent.

My grandmother and I went to the Windsor Arms this past summer because it’s been on her bucket list to experience high-tea.
The tea selection was massive and we were very happy with our choices. They have many caffeine free options which was great (I have a caffeine allergy).
The food itself was very average. You’re not expecting a massive delicacy when you’re receiving snacks at tea, however they were all just bland. They were fine, but nothing to rave about.
The service was FANTASTIC. There is valet parking and the man working there was great, helped my grandmother with her walker, and opened every door we needed open.
Our tea server was very knowledgeable and gave us great recommendations and opinions on each tea.
Overall, it’s a great experience if you want to try a high-tea.

We, my daughter and I, attended your Christmas Dinner which was advertised as being in the Gatsby restaurant. Much to my surprise, it was held in a soulless banquet hall.

Your staff proved to be incredibly pleasant but struggled to serve everyone. The meal was nothing short of awful.

After 30 minutes of waiting at our table, the order was finally taken. Our wine arrived before our cocktail, our main course showed up before the appetizer and all of this cost over $400 for two people.

I am not a highly critical and rarely complain but this meal, for the price, was nothing short of criminal.

Shame on you for not disclosing that the meal was NOT in the Gatsby restaurant - a beautiful venue, and shame on you for attempting a Christmas dinner at all.

Was very excited to go for High Tea at this luxury landmark hotel. What an expensive disappointing experience. The hostess were rude and disinterested, the tea room was crowded, disorganized and lacked the warmth or vibe you would expect from high tea. The wait staff were flustered, short staffed and didn’t work as a team or unit. My local Starbucks has a more welcoming and smoothly run experience. Don’t waste your time or money. For a real High Tea experience go to the King Edward or Royal York.

We came for dinner at Gatsby house. For 190$/pp, we were very disappointed with the entire experience from the team food offerings and quality to the decoration. The hospitality/service was nice though.

Janette noel and Tony we're amazing.

You have amazing staff. George should be proud of his amazing staff and the great welcoming culture that you foster.

My husband found this place for my birthday to treat me to a spa day. Upon arrival, the doorman opened the door for me and I was greeted with smiles, I went to the desk to ask for directions and the woman gave me vague directions while staring at me like I was at the wrong place. Many thanks to the ladies who made my evening special at the spa, they treated me with respect and kindness, I received a prenatal massage and facial and my husband had a massage. Both women Ms. Rebecca and Ms. Natalie were great service providers and I can't wait to see them again soon. Leaving the hotel was a different experience for sure and I believe you are treated based on your appearance. No farewells from the staff, doorman didn't bother to open the door. Perhaps my expectations were too high but the hotel exudes luxury and I was expecting that whether I arrive in my work clothes or a ball gown.
Spa service 5/5.

Had high tea. But in a side room.missed the decor and environment of the main dining room. 230 for two while missing the atmosphere of the main room kinda stung

My first high tea experience! The staff were friendly and attentive! The food was delicious. So many teas to choose from. The ambiance was top tier.

We went for an afternoon tea experience. We were 5 of us and found the table to be very crowded to accommodate us all, which is why the rating is low. They could have accommodated on a bigger table or linked another table. The food was good, both savory and sweet, favourites were the scone, salmon sandwich, quiche, truffle, and tiramisu. Tea was mild, i had the tibetian tiger. Would come back but not with a bigger party.

One of the few unique hotels left. If you're tired of $500 a night rooms in beige and grey luxury hotels that all look alike (looking at you Four Seasons) treat yourself to this gem.

This can't really be a 5 star hotel. Tired, dirty, old, broken, toilet paper quality was cheaper than any hotel I've ever been in. Staff were rude and inattentive. We didn't have any hot water in our room, after 2 calls it was discovered that the hot and cold were reversed. Nobody apologized.

Stayed overnight and had an incredible experience. Very eclectic and historic build, friendly helpful staff and the food was amazing! A hotel that pays attention to detail and ensures a high end experience. Great location for shopping and restaurants.

Location is the best part of the hotel as it’s close to the subway station. Far out from all action related stuff in TO (eaton centre, harbour front etc). Rooms are very dated and had an uncomfortable mattress. Had booked the sultan suite for 2 nights. An expensive hotel but very dated. Better off at other modern hotels. Receptionist wasn’t the most amicable one. The whole atmosphere is very English / British: this was a work trip so had to stay close by to my clients office, else wouldn’t choose this hotel.