Windsor Regional Hospital - Ouellette Campus

Everyone has mixed experiences at the the hospital. I think it's common knowledge now that there are nurses who are born to be nurses. Then, unfortunately, there seem to be more who are absolutely miserable & would likely be much happier doing something else. They're just going to continue to get more miserable the longer they keep doing what they're doing. Of course, the doctors don't have enough time to really get to know our situations. I was lucky my last time there. She didn't spend much time with me (because they're insanely busy), but she did seem to care. As I got better, she seemed to smile & joke more too. I don't remember her name, but when I find it, I'll do a review on that site where we can review doctors.
Many more thanksnesses to the nurses who helped that time go by just a little faster. Thank~you for asking me questions, explaining things to me & for trying to get to know me in order to understand my situation a little better. I appreciate every bit of your time, your kindness, your patience, your efforts, your compassion, your empathy & lots of you had a good sense of humour. That is SUPER important for any healing process!
~Positive~Vibrations~
&~Good~Health~To~Everyone! ~

Doctors are lazy, they sit and be on the phone most of the time. I came in at 12pm it's currently 5: 22pm and still waiting.also do not go for a break outside when your waiting for so long inside, they won't let you back in. I don't recommend coming here.

The layout is confusing and so are the elevators, the staff were pleasant. The old part of the hospital was very small.

The is the third time I get a very bad experience in Windsor hospitals this is not a hospital it is a place to kill your loved one we lost my father in low due to careless doctors, we called an ambulance for my father in low due to heart attack at 9 am he was left on the er for 7 hours with no further test to detect the problem that caused the heartache, after 7 hours he was admitted but they wouldn’t do any test for him because it is long weekend and they needed his records for his doctors and as they mentioned it is not serious! What is more serious then heartache? , at 8 pm my father’s heart stopped and the doctor did cpr brought it back and they were as soon he is Seattle will take him for ct scan to determine why did his heart stoped! Why didn’t u do it earlier? He was in the hospital since 9 am? @9 pm he passed away because of another heartache so if you really love your elderly don’t take them to Windsor hospital basically they don’t care

On Saturday night, July 22, I went to the emergency room with my husband, when we had to wait 7 hours, I went to the receptionist, by the way, very unpleasant, the owner of the hospital thought she told us that she had not called us because what happened to my husband was not urgent, and at that moment she made me feel as if she had just arrived, I called the manager and made a complaint, she told me that there was nothing she could do.he put me in a chair and took me outside, how do they know it wasn't an emergency? It was an eye, think that the receptionist that day is not prepared for that position, I am an old lady and when I saw the fury that Marie had at me and I fell to the ground I hit my head very hard, I hope they change those people for the good of all!

Worst hospital in Windsor honestly I went yesterday and 8 hours later I'm waiting. Went to the window and asked the lady how long before I see a doctor she had the worst attitude she should get fired or quite. As a Canadian u should never get treated like a dog I honestly left. Someone needs to do something honestly we no its busy in there but no excuse to judge people and think Ur better then them shame on for being brain washed.

Been waiting 10 hrs to see a doctor and they are taking people that came after me before me…horrible

August 15th came to ER met with very unpleasant security and admin staff. We waited 6 hours even after telling the triage nurse my father was sent by his doctor and was having internal bleeding. The ER waiting room and bathroom is filthy to say the least. Dirty floors and garbage behind chairs. Chairs have not been wiped down in what looks like months.
Finally we get called in for a bed that's where we met our nurse Victor (Vic) the most pleasant nurse we have ever dealt with. Juggling multiple patients I don't think he sat down once through his whole shift. Bedside manor is top notch! It would truly benifit this hospital to have nurses in training shadow Vic. This one person turned our whole visit around among other patience I am sure as I could hear him chattering with everyone of them treating all with dignity and respect. He truly cares about his patients and it shows! Thanks Vic for being exceptional!

Dr. Sophia Thomas is the most disrespectful and unprofessional doctor I have ever met. Makes sense she works here as this is also the worst hospital I have ever been to. If you are looking to waste 12 hours of your life and be treated like garbage than this is the place for you.

Terrible with the mental health unit just thought about the traumatic experiences I had to face going there and I am very unhappy about it! Angry mad coz yall have no understanding of the psych patients u treated me like an animal when I was 17 with psychosis! Bad paych unit bad bad bad hope it gets better

I had a serious back surgery and due to lack of beds I ended up being on the heart stroke side. I was lucky enough to have Arlene as a nurse. When you're going through excruciating pain and really need comfort, you need someone like Arlene. She's caring and compassionate and has a great sense of humour! Thank you very much for the care you provided while I was here!

One thing I like about this hospital is that, if you are 69 and have nothing to do, this will be the perfect place to kill your time. How amazing! You can sit in the lobby and do nothing. You can also sit in the waiting room for hours. OMG, you can even sit in front of the washroom waiting for who knows what to come out of the toilet. You could also sit on the toilet and do nothing as you are waiting for some one to bring you some toilet paper desperately, apparently toilet paper is expensive due to inflation. Waiting is good. We are all waiting for something in our life. Some of us slip to nihilism, some of us stick to existentialism. But for me, I will keep my love for absurdism, since this hospital is literally an absurd joke upon this void.

Absolutely amazing experience.
Joe at the diagnostic imaging.
Dr Addas and his assistant John.
Thank you for your amazing work.

I was very happy with this hospital from the ICU to the surgical floor. This is one hospital you can leave your loved ones overnight and know they are being taken care of. We had a few different nurses in ICU and all were great. When we got to the surgical floor we had Racheal and her student Brenda. What an amazing and caring team. These nurses are overwhelmed and it never showed. They were so kind and so caring. This made my father's stay here bearable. I have been to other hospitals and was not expecting this king of care and kindness. Adam was the evening nurse and he was also very kind and took good care of my father. These people are truly meant to be in the field they are in and I can not thank them enough. The hospital has a big cafeteria downstairs with good food and lots of seating. The parking can be difficult at times but if you are patient you will get a spot. Buy the tokens for $30 if you are there a few days! Tim Hortons only has pastries, donuts and coffee not lunch / dinner items are available here. Overall I was very happy with this hospital.

They MH will understimulate you. Won't evaluate you and will take every liberty when making sure that every bed is filled for as long as they can ensure others that they need to keep evaluating you.

Do not stay at this hospital if you do not have support that will make them think twice monetarily for the consequences.

There will not be any if you don't have any support.

You get a yeast infection from the place.

They will try to break you down like dr. Cameron who performed the MK-U experiment and in the time I was treated there it was a horrible example of what human decency can look like.

They don't even deserve one star, they make you wait forever, if the website of the hospital says the waiting is 5 hours it means 9-10 hours
They don't care about their patients and the hospital full of KARANS, Worst hospital ever

Had to see a specialist. Check in was quick. Wait was short and seen the specialist in a timely manner. Was in and out in less than a half hour. Very happy. Everyone I spoke to was courteous and helpful.

I was told that there is no doctor available in emergency department after 3 hours wait inside emergency room. Is it a joke that there is no doctor available in emergency department?

I would rate this hospital zero stars if I could. I dislocated my knee while riding a bird scooter so I decided to go into emergency. I waited for a few hours, that’s fine, it’s expected. I was seen by the doctor at around 8 hours in, he literally forced my leg into flexion (when it literally could not) and I was crying and in so much pain. He then went on to tell me the soft tissue in my knee was just bruised (I literally could not walk on my leg without my knee giving) and he didn’t ask me ANY questions in order to rule a tear or a dislocation out. Would absolutely never recommend going to this hospital. You’re better off driving to leamington. Forgot to mention, they took x-rays but no MRI’s.how are you suppose to assess ligament damage without an MRI… hate this place. 0/10 that doctor should not even be in practice (he was an older Caucasian guy). They literally ignored my issue, misdiagnosed me and did nothing to resolve it. Do not go here.

Would rate 0 if possible, a family member was here and instead of being helped was talked down to, insulted and made to feel guilty for needing help, the ambulance driver was the most judgemental, unprofessional person on the job, he went out of his way to say that there were more needy people that needed help. Horrible, horrible service.

Only commenting hospital facility! Windsor Regional Hospital (Ouellette Campus and Metropolitan Campus) is one of the largest hospitals as well as proudly being the top 10 largest community teaching hospital! WRH Team is dedicated to providing world-class critical care service, complex traumas, dialysis, cardiac care, stroke and neurosurgery etc.to the people they care about in Windsor! Thanks to their knowledge, skill, professionalism, and commitment over the years service!

I was only there 4 hours which is understandable, was in waiting for 20 minutes and was brought in for testing, saw the doctor almost immediately, my nurse i beleive her name was Wendy, was super helpful, had a couple laughs with her and she made the wait a little easier for me. Also the triage nurse was so nice and made good conversation, these people have to live through hell on a nightly basis and they all did it with a smile!

Just, no. They always hang up. There's not a proper protocol regarding their phone system, you'll just get hung up on. Super cool.

Worst hospital in Ontario with the longest wait times in the province. The staff have clearly given up as they do not care about their patients at all. It’s scary to think people in a medical emergency are forced to try to seek help here only to be left in agony for hours.

I have been going to this facility (Windsor Regional Hospital Ouellette Campus) for the past 35 years as an surgery patient, Outpatient Surgery 5th floor. The professionalism, caring, skill, communication and understanding by the doctors and nurses has always been high, However I would have to now rate these criteria, based on my last, visit as OUTSTANDING! Thank you so much for providing such a GREAT EXPERIENCE. Keep up the good work!

I'm here since 6: 40 am was 5 people waiting and everyone leaves the room and now is 11: 00 am I'm waiting. Bad services and when I went to the triage the person answer with bad manners my question.

I had a procedure done today at Ouellette Campus. I was very impressed and pleased with the care. The admitting clerk, nurses, physician and porters were all wonderful. Very friendly staff. Thank you!

Excellent care and service in the Neurology department on the 8th floor. Thank you Alex, Dana, Hailey, Micheal, Carol, Cindy, Sam plus the many others with Dr. Naeem. As a show of gratitude I donated two books that I authored called Post Concussion Brain Empowerment to the ward to assist those who are recovering from brain injuries or neurological problems. This was a positive experience especially when I was going through so much pain with my neurological problem. Thank you to this valuable 8th floor neuro department.

The doctors and nurses here worked so hard to help me recover. I am very grateful to God for all of them. Many many thanks

If doctor Jaco is on duty, don't bother going.

Twice now she has told me my problems we're not an emergency, she ignores you if you're trying to discuss your situation. Interrupts you, trys to walk out and push you out the door before you're done talking.

She has a very rude personality as well. She rolled her eyes and had a attitude when I was trying to be light hearted with her.

5 hours wasted to be pushed out the door in a few minutes

Ps. This is a while after my visit. She said she needed to do a swab of my injury to send off to my specialist. Which was extremely painful; my specialist said she never received anything. So clearly this doctor lied to me or never bothered to send it out.

Was was there about 3 years ago after getting injured after being hit in the head at another horrible public sector institution. They saw me drop a pill on the floor and they asked me do you want to still take it I said are you kidding this is a hospital floor? We are nothing but cattle to the bankers and politicians.

Places like this do not incorporate functional integrative medicine into their practices instead they practice reductionist acute science which is good for a car accidents but horrible for chronic issues.

They get rid of great family doctors like Dr Tom Barnard in Windsor but keep terrible ones who simply push more pill after pill after pill which eventually leads to surgeries and then eventual early death.

Almost no preventative medicine is happening in Canada and it's been like this for many decades but many advocates have been clamoring for reform for at least 40 years.

Learn more about orthomolecular medicine at isom dot ca and spectracell dot com

Waiting more than 10 hours and have not seen the doctor yet.
I was told that I should have been admitted in ER at arrival.
PS: head injury- possible head concussion.

Waited over 9 hours for less than an hour of their time. Another man was there with back pain that seemed bad for over 12 hours Unbelievable wait times, priorities completely out of line (a very elderly man who CLEARLY couldn’t breathe waited over 7 hours), poor attitudes from staff (I understand the work load is insane, Carolynn at the front of emergency was nothing but lovely and I’m sure she was as exhausted as everyone else). If you can’t handle sick and potentially agitated people and can’t keep your temper or bad attitude in line, don’t go into that career path

The man with badk pain was also rudely told by a very unpleasant triage nurse (short dark hair) that “unless you’re having a heart attack you’ll just have to wait” …. Sickening service.

My father (84yrs) was sent by ambulance last night at 10: 30pm and then sent home by cab? (too busy). This morning another ambulance! (currently 4hr wait and still no doctor)
Doctors need to return to work like the rest of the world.this downloading of tasks to all clients is ridiculous! (arriveCan)
Oh and doc.virtual appointments.simply allow for more time at the golf course!

Go in circles and no one seems to care or want to help. One of worst hospitals in Ontario. Neurosurgeons are overly conservative and don’t seem to offer suggestions to help with conditions

The ER is terrible. I waited for 4 hours and no one helped me. Please dont go to ER. I wish i could give this a negative star. Terrible experience. ER is very cold. The bathroom is dirty. Understaffed. Disgusting!