Windsor Sleep Disorders Clinic

Had a great experience! Erin was kind, made me feel comfortable and kept me informed of everything at every step. Thank you!

Staff are friendly and amazing but the doctor is super slow at doing anything. Had my final sleep study Sept 1 and 2 months later still no results with staff sending multiple emails to the doctor asking why my results aren't finished. My symptoms are worsening and I am at the doctor's mercy on when I'll get relief but when labeled "above severe" you would think the 4-6week estimate would of been more than enough time to keep me without a machine.

I didn't know what to expect. The office staff there from booking an appointment to double checking on my follow up were friendly and accommodating. The technician I had was Sara and she was a fantastic person from the welcome to explaining everything and during the whole process. She is very professional and was respectful. The room was comfortable and bathrooms were clean. The rooms are not completely soundproof but either is my bedroom at home which makes it more realistic for sleeping. Hopefully my results visit with the doctors goes well.
**Edited this review after doctor visit one month later. Staff were again friendly and explained everything to me. Talked to Dr. Sharma and he was very kind and listened and answered any concerns that I had. Explained options and I am free to decide and call back with any concerns.

On my first visit to the sleep clinic i was made to feel welcomed and comfortable, shout out to Erin who worked very hard with me as i had a problem with restless legs syndrome and still was able to get far enough to have a diagnosis rendered, r.l. S.meds ordered and omg my sleep has improved immensely, i go back on Mar. 10 for yet another night and thanks to the staff and tecs of the sleep clinic i am feeling relaxed and comfortable and confident.thanks for being there. Johnathan.

Clean facility, bedroom, and bathrooms. Comfortable bed. Lots of parking and Wifi. (Sounds like a hotel review lol).
The technician Kim was friendly and very attentive.
There was earplugs and a fan in the room too.

Very professional staff. The place is immaculate.
The washrooms are outside of the rooms.

The sleep technicians are wonderful, made me feel comfortable. Wait times to get results are too long. Doctors are slow.

I've been treated for sleep apnea here for close to 5 years and I feel my issues have just gotten worse. Initially I scored at 77 then this past April (2022) my sleep apnea returned with a score of 24. Now the first part of August (5 months later) I phoned them again claiming I was only getting about 2 hours sleep every nite and was feeling chest pains. I was feeling terrible for lack of sleep and was lacking energy all day. They said that I'll need to consult with the doctor and arranged for a phone consultation 2 months away! Meanwhile I've got to suffer from lack of sleep while waiting. My CPAP machine has been on recall for 2 years now for cancer causing materials used but the office tells me just to continue using it. I've registered for the recall but haven't heard anything back. I feel this office treat patients as just a mere number without any concern for their well being. I've scheduled an appointment with my family doctor to see about getting treatment elsewhere. I wouldn't recommend this business to anyone, terrilble service and lacking in concern! It doesn't even rank a one star rating!

I had my sleep study a week ago. My tech Kim was absolutely wonderful. She made me feel comfortable and explained everything she was doing. She answered all my questions and concerns and made my sleep study a positive one.

I cannot praise my technician enough. Kim was extremely professional, knowledgeable and above all kind. She made my night there as smooth and easy as was possible, considering the circumstances, and was nice enough to laugh at my terrible jokes. The rest of my experience was like any other visit to a place you don’t want to be ha ha unpleasant but necessary

Just stayed the night and had an awesome experience. My nurse was amazing, explained everything. I know she probably repeats herself constantly the same thing over and over but she was amazing. Had a great sleep. Very nice and clean, would recommend this place if you are looking to book a sleep clinic.

When you arrive, you have to call the number posted on the door. There is a doorbell. Not everyone has a cell phone.that's the spot I found myself in today, ringing the doorbell over and over. Now, they knew I was coming and was there after speaking to them from my home 15 minutes earlier, but until I borrowed a strangers cell, they refused to answer their door. This policy needs to be revisited, because the folks inside seem to be very nice.

EDIT: I removed 2 stars from my reviews because the CPAP mask they used on my face gave me an infection on my face where it was sitting. Either they don't wash their CPAP masks properly between each use (which is scary to think about these days), considering all the technician did was pull it out of a ziplock bag, I have no idea. Alternatively, it was on way too tight, but I really don't know. My confidence in this place has went way downhill because of this experience.

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I don't really know how they expect you to sleep here. I think this place creates sleep disorders. I understand that they have to hook you up to wires and whatnot, but their setups could be better to make up for it. You can barely move in bed without disconnecting something or knocking something down! Lord forbid if you're generally a side sleeper at home instead of a regular back sleeper.

Their location is in a super inconvenient place as well, especially considering if you take public transit, the 1A doesn't start until 6 and it can be a bit of an unsafe jot (no sidewalks so you're walking directly onto the road). Also not fun if it's pouring rain. I arrived soaked and had to dry my clothes with the fan in my room. Not their fault but I thought they may at least offer a towel so that I could dry my hair.

Very clean and tidy rooms, as well as bathrooms. I was pleasantly surprised about that. The rooms themselves are lovely but they are pitch dark and not soundproof whatsoever. The combination makes it even more difficult to sleep than it already is. I'm not sure what they are doing to prevent things such as lice and bedbug spread but I did not see anything of the sort during both of my visits.

The guy (Dr Rajkumar), who called me after my appointment was strange and disorganized. He asked me a bunch of questions which he already had the 'answers' to, but it's a good thing he asked because what was in front of him was completely wrong! Not sure how that one happened. Not to mention, he called me way later than scheduled, and hung up mid appointment to take a personal phone call. Highly unprofessional. This is also an appointment that I have taken seriously enough to take the day off from work. Maybe that's my fault.

He says I have very minor sleep apnea and that I should have a CPAP machine. That felt like the equivalent of getting stitches for a tiny paper cut. Only 10x more expensive. Luckily enough I had an unused CPAP at home and only need to buy a mask.

The ladies that work at the clinic are lovely, no flack on them, other than they need to work on bedside manner.

I didn't know what to expect coming here, having had very negative experiences with hospitals, clinics and various doctors in the past. But I was PLEASANTLY surprised at how clean, neat and orderly the facilities were. All strictures and protocols are strictly followed to ensure the safety of the patients and the staff. The bed was comfortable, firm and clean. The staff who set up and monitored the equipment I was hooked up to were easy-going, fun to talk to, and incredibly knowledgeable in their field, which helped to put me at ease. I would recommend this location to immediate family in a heartbeat!

I see a lot of people here leaving '1 star' reviews then complaining as though they were expecting this to be a 'hotel-type' experience. The hyper-entitlement is extraordinary, particularly coming from those who can barely put a proper sentence together. This is a health-care facility, not a luxury resort. They have a job to do, and little time to do it in, and even less appreciation shown to them by the impatient and often monstrously selfish patients who come through this location.

Some people commenting here would do well to walk a mile in the shoes of those healthcare professionals who work at this facility and others, through long nights with little rest and little recourse, in a time of pandemic no less.