Winners Head Office

Tacky beeping Alarm went off, people, my wife and I had to leave because it was so annoying. I told staff but they ignored me. You lost sales big time that day.

I was racial profiled at Winners (8405 Financial Drive) Brampton Ontario on March 22nd at around 2: 30pm. I picked up an item from the beauty section that was on clearance and proceeding to the cashier. The associate took the item and then looked me up and down and started to pull the red discount sticker off the item to see the original price and stated that sticker does not belong here. She did not scan the item before she said. I then asked her what she means and she responded with the same answer. I was taken aback has I did not understand why she assumed the discount ticket was placed on the ticket. I was very upset has it seems like she was accusing me of placing the sticker on the item. I told her I didn't want the item anymore and she said ok bye. I walked away but came back and asked for a manager.
The manager came and I inform her of the situation and she apologized and said the cashier needs to be retrained.
I have visited this store many times and have never encountered anything like this before. This is very disturbing and disappointing.: (

I received excellent advise from Rocha/Customer Service Rep at the Winners Store at 430 Bathurst St; I was looking very hard for just the right shade of Green or Beige in a Gym top to coordinate with the bottoms (tights). Rocha was amazingly pro-active and so willing went the extra mile to search for just 'the right shade of beige' to match, that made this outfit a perfect set! A Big Shout Out to Winners for hiring quality staff that make it such a fun trip to shop at this store. Winners at 430 Bathurst St is now my fave store in the downtown Toronto core.

Just spoke with a lovely Keerthana who within minutes emailed me a copy of my lost receipt.
Great customer service with no issues.

My husband purchased 6 Winner's GC's for me as a valentines gift. He purchased them from another vendor (not winners). 1 of the 6 cards ($50 value which He purchased in CASH) did not work when I tried to use at a Marshalls location. I was told I would have to contact the head office. I did that and they required me to send them a photo of the GC (with all the numbers and codes visable) along with the original purchase receipt for the GC's. The person I was dealing with (Keerthana) told me an investigation of the card from Dollarama would be conducted and that it could take several business days before I would have this resolved? A card that was FAULTY that was purchased in CASH, that I am providing all the necessary documentation for.

(via email)

HEAD OFFICE: "Please confirm the address of the nearest Winners, HomeSense or Marshalls store that is close to you. We will make arrangements for you to pick up a new gift card. We kindly request that you leave the card that is not working and the receipt with a member of management. This will be mailed to us.
Please wait for our confirmation email before you go to the store for the pick up. Finalizing the pick may take up to 5 business days. "

MY REPLY: "This Gift card is becoming one of the most inconvenient things I have ever encountered from a business! The winners card that I was gifted IS FAULTY, now I have to drive in to my WINNERS location (40 minutes round trip for me) to pick up my new Gift card? I’m gonna spend $10 in gas driving in to pick up a NEW card? From no fault of my own…yet I am the one chasing down a new card and delivering the faulty one? Please let me know when I CAN GO DRIVE IN AT MY FUEL EXPENSE TO PICK my new gift card and return the FAULTY GC for YOUR COMPANY …. Your welcome! Good thing I get to do all the foot work to correct your companies error!

I am not impressed at ALL! I spend on average over $300 a month at this franchise. I also put that info in my email along my TJX number so they can look up HOW much money I spend in a year. I am (WAS) probably one of their BEST and loyal customers until this experience. The hassle over a GC for $50 is incredible to me from a business that makes millions.
We also own a successful business with multiple locations. We WOULD NEVER treat a customer like this. We take care of the issue quickly and in a manner that the customer is not having to be further inconvenienced! As a company WINNERS, MARSHALLS Corp has failed today and lost a loyal customer

Very poor customer service. Even when I call the customer service to complain about one of the assistant manager who was vey unprofessional and mean to me, she didn’t even bother herself to listen to me. I couldn’t believe that I am talking to head office, very ignorant!

I am in great shock to be treated the way I was treated today at your winners store in the st-Dorothy Laval I was told by a cashier that she was not obliged to speak to me in English and that she refused to speak to me if I would continue speaking to her in English I demanded managers and got two other French-speaking until they realized that I was getting insulted and bothered as a customer not being spoke to the language of my liking then they decided to get a bilingual manager therefore I told them that us customers make the stores work

I've spent souch money in this store yet the store manager and security follow me around because I'm ethnic and work in general labor so I don't look like a suburban housewife. I have never stolen anything and I have all my receipts to prove it. They are discriminate and disrespectful.

Went to a homesense last week found the exact table I was looking for and went to get on the weekend it was out of stock. I have a photo of the tag & the table. I phoned around to different locations in my area they couldn't find anything at their locations, and pretty much all locations where extremely helpful. One in Oakville suggested I call their head office because he has heard they have helped a customer find what they where looking for. So after calling 8 different locations, I tried calling head office and left a message with them. I just received a voicemail back from them. They can't help me out because they don't have a digital system to find products they sell. So that was a bust, totally upset that I won't get my PERFECT table/stools. And sorry to you homesense that will now lose a $350 sale to another online store.