WIRELESS etc.

Awesome customer service from Claire. In the mobile counter she was fast, good listener and thoughtful. She made my purchase experience a happy one!

The guy is so reactive. He would not really explain the plans or services but just Q&A.

Very disappointed. I have scanned the the barcodeNo 1 waiting for them to talk. The said soory we are very busy, labeling boxes, during talk the lady was quite unhelpful with minimum explanation
They also talk with some others out of the line in another language, I decided to go another Costco

I just asked the agent to print or resend me the agreement that I haven't received when I signed up the plan last week. She said it will take a long time to find it and refuse to help. Her excuse was too busy, but there was less than 3 people lining up at that moment. I was only waiting for less than 10 mins before my turn, so there was not busy at all. She asked me to come on another day when there is no line up, so it means I can only get help when there is no other people there.

The staff is very patient and hardworking. The way of queuing up by scanning the QR code is also very reasonable. There is no delay in shopping queues. The price is cheaper than that of telecommunications companies.

The service rep nick was great but thenwaitbtike.was too long.told me to go back because inwas 3rd in line and had to wait a long time

I have always do my wireless shopingvwith them.thay allway have bonuses with costco gift cards.
This time thau did not hive us any bones or gift cards!
He said you are buying am Iphone and we don't have any bonuses gor it!

Expected better service, sometimes they call you when it’s your turn, sometimes, not,
The service you get is pretty much dependent on luck as some associates feel more obligated to find you the best service available,
Regardless, deals were nothing different from whatever is there online,

Waiting time was extremely long as expected, but it would be better if there's an update on the current position. I only got another text when I moved up to number 3 on the queue.
Rep Sherry was very knowledgeable & helpful, once she attended to me, I got what I wanted in no time.

Cici at Richmond Hill Costco is excellent. She is very patient to answer our questions and find the best deal suited for us.

I was the first in queue and still waited over 40 minutes. You need a better system to expedite your services.

Extremely rude and impatient folks except Steven who is polite and courteous. I understand they are always busy and especially around Black Friday or Boxing Day! Saw this guy John practically yelling at a customer and not interested in answering any questions. Decided don't want to wait at this place. Went to Newmarket Costco and was met with smile and fantastic customer service. Never going back to this place ever.

Both reps Jeff and Steven are super helpful and friendly.

During the Black Friday sale, the kiosk can get very busy and overwhelming. The team here does a good job at managing customers and providing assistance.

Even though it's super busy, the team displays a lot of patience for everyone, which leaves people with a positive experience.

The multi-language support is also really helpful and accessible.

Besides the ridiculous wait time, the staff was extremely rude. Wasted more than an hour waiting for help. I’m taking my business somewhere else.

Sherry was so amazing and patient. She helped me maximize my plan with 5 phones and saved me $100 a month! She was more knowledgeable than all the Bell reps I have ever spoken to. Thank you, thank you thank you!

I been on the line for 2 hrs. Then in the middle of activation process they told me the phone is not available! And they fail to secure on their other locations. This happened inside Costco at Leslie and Elgin Mills around 2: 00 p.m on Nov 18-2022

John at the wireless there is excellent. He is the reason for me to come back even though there is an hour and half wait.

12th of September went to the Costco in Newmarket the associate offered me a plan on Fido 60 per month with a 10 discount for 24 months and a further 5 off for 12 Months
With a 300 gift card for purchasing the Samsung 20

This plan has been offered by Best Buy and a couple of other kiosks in the malls.
Did not make the purchase from the Newmarket Costco as my wife was not with me. That prompted me to the Costco close to home. Steven said that’s not possible as the plan was only 60 with a 10 off no further discount of 5….
Felt very dissatisfied with the response I got…Have no option but go to Best Buy and make my purchase

Using the app joint the line, then the information of the queue is gone from the app. Could not know where is my current status and expected time of waiting. Lost patience and left.when I got the call I had already left the store.

Sherry is amazing to deal with. My cell provider kept giving her different information. She followed up with her rep and was able to get me the best deal possible. She was extremely patient and a pleasure to work with. Highly recommend this location!

It was extremely horrible! There was a Bell internet special but Bell did not honour it. I was at Costco Wireless Wave at 4: 30pm. Scan the WR code and was contacted at 8: 18 pm. I was told the Bell did not honour the special and blocked the computer system. There are many customers before me who was given the same answer. The sales people just ignored the the customers queries when we pressed on for their explanations. Bell did not honour their offerings. This is not the first time Bell have done this to their customers. What bad customers rapport that Bell is giving to their customers. Bell is so big that they can do whatever to thrash their customers.

Rep started to serve me and then said he was going to serve someone else first and then come back to me. After waiting several minutes I left. I was planning to purchase an iPhone. I normally purchase from you but will be going elsewhere

Very poor management on the que. Just wanted to get a replacement SIM card, Waited 40 min and left, went to other Rogers and took me a min to get that done. Will never visit again even shopping at Costco

Not impressed! Young lady serving us was flippant. Also noticed that you need to be oriental for prompt friendly service

John is very knowledgeable and professional, he always gives us the best deals and answers all of our questions
Great service

Despite the great score for branch I am not happy with this new Wireless Kiosk team. I didn't find them helpful.

Unprofessional, only have one answer for all questions, “did you hear what I just say? ”. Had no patient. Just like every customer better sign the contact and leave.

Bad scan and text system didn't recorded my signing up, waste time, waiting for forty minutes, two people scanned behind me but got service infront of me, never come back again.

The services they gave were great but the waiting time was way too long. I had to wait a few hours for it to be my turn but the services they gave for my new phone was very good.

I think it would be better if they showed an estimate of how long it would take for it to be my turn instead of just showing how many people are in front of me.

I would rate 0 if it would possible. They advertise Black Friday sales, but half the phones they advertise they don't have it in stock. The problem is, to find out that they don't have it, you have wait patiently in line for like 3 hours. The company won't let the employee to put a sign up like out of stock or something because they hope after you spent 3 hours waiting in line, they can sell you the expensive iPhones or other phones they haven't bigger markups. Shame on Costco they let this company as third party on their locations to do this kind of things

They were extremely helpful and professional.
I got my phone in timely manner.
They set a right expectation on what you will get for any extreme circumstances.

Wait system and prices were OK. Unfortunately, David felt he was all knowing and had no patience with me. He dismissed me so he could deal with other customers. I drove to another costco 30 minutes away to avoid dealing with his arrogance.

David at Costco helped us in every way possible today with our purchase and plan change. We couldn't be happier with the service he gave us. We will highly recommend him to all our friends and family.

Terrible. I registered at 11am, they called me at 2: 40 pm. I wasn't at Costco anymore, of course.

Total waste of time. They are advertising great deals but don't have the phones. There is no easy way to find this out. You must scan a barcode to wait in a virtual line for a minimum of 30 minutes to find out they are sold out. They are not receptive at all to putting up a "sold out" sign so you don't need to waste your time waiting. It's a great deal if you can find a location with inventory. Good luck!

Leah was amazing! She helped us with all our business phones. She knows her stuff and is sociable and amazing customer service!

Susmit spent over an hour making sure Roger's got their end of the upgrade correctly. Roger's gets zero stars.

The best customer service ever! John is very knowledgeable and fully loaded with the customer service mind! Thank you, John!

Shoutout to Dennis. Hooked me up with an amazing deal. He's super efficient, helpful and maintains his cool even with a huge queue of customers. He so really knows his stuff.
There was a glitch porting over my wife's number and he got on the phone and resolved it asap.
I gotta say that the Costco wireless reps must be the hardest working Costco employees.
Seriously.please get the wireless employees a stool. Why make them stand all day?

The store sales is very rude, and need to wait for long time to ask question.will not spend time or money in this shop again.

Sherry is very helpful and friendly! Familiar with all plans and promotions and found the best plan to suit my needs!

They are all great people helping and answering all your questions. Specifically Sherry is very nice and patient.

I got really best deal for my business account (4 lines and one tablet). The two salesmen were really polite and caring. They tried hard to get the best deal and explain ever single details and make everything clear for us.
Thanks the Salesman Iyann and Michael for their nice, professional and friendly approach

Not only i got the best deal from my salesman Mr. Young Chung but also he was super helpful he have done excellent job, I really appreciate what you have done for us I highly recommend him to everyone who’s looking for a honest salesperson

Despite some Covid limitations, they are well planned to provide a proper service.
Special thanks to Younge who is very professional, patient, and has an extraordinary knowledge of all the plans and options. He guided us to choose our plans & phones that were best suited for us. Great deal!