Women's College Hospital

Currently in distress about my situation as I am Dr. Lyons patient and have been waiting on the Respirology department since April to book me in for some more lung testing. After no call backs, and tirelessly trying, the phone is answered in October and am told I can go in THAT day to speak to the Doctor since I hadn’t received my results for my sputum test in April. Dr. Lyons apologized for the tests never having been booked in the first place! Said he would investigate to see what happened. He also told me the that I’d receive a call with the lung tests including a CT scan etc.and for me to call if I haven’t heard from them in a month. It’s now December and nothing. I call and nothing. I now currently am sick with pneumonia whereas everyone else in my family just has a small infection because my system is already unwell. And you guys can’t even BOOK me in for the tests I’m supposed to do? What is happening to our healthcare system? I’ll write down the names of the receptionist once I have them because 2 were super rude and awful.

Beautiful, clean, calming atmosphere to be treated for cancer. Amazing Dr's and nurses and registration personnel. Thank you for all the good things you are providing

I had a horrible experience when I was 18 here. Was treated horribly while going through a very intense operation. You would think that a hospital for woman would be more caring and considerate towards them.

I was in and out of my CT Scan in no time. Not to say that you should expect that, because hospitals can be busy. The woman who situated me and did my scan was incredibly pleasant and warm. I wanted to put 4/5 stars because of yesterday’s experience with a receptionist over the phone who was rude for zero reason. But I dont want her to reflect the entire hospital. I’m just hoping not everyone gets that treatment especially seniors trying to seek information.

I have been dealing with this hospital for years and in general I am full of praise. That it until I had to deal with the Respirology Dept. I assume that something happened to the receptionist as it is impossible to get a call back. At first, there was a mistake and an appointment was booked with the wrong doctor. That took five months to correct. Now, I leave messages on a daily basis. Not one call back - not one! Unacceptable. You meed a new receptionist.

I had arthroscopic hip surgery as well as 2 other procedures on September 6,2023
I can’t say enough about the entire staff. From the receptionists to the nurses, anesthesiologist, surgeons were all very professional and friendly
I had a Nerve Block administered to my hip
Which I believe was very helpful with pain management
They took great care of me in recovery and answered all of my questions
Everyone was so thoughtful and kind
After day 3, I had almost no pain, the site of the incision looks amazing.
Dr office and anesthesiologist followed up with phone calls to see how I was recovering
My pain was a 8-9/10 for 4.5yrs and happy to say approximately 2-3/10
After recovery is complete I’m confident I will have no pain and get back to a normal life.
Thank you to dr Chahal and everyone a WCH

Professional and helpful nurses, receptionist and Doctors.
Update on 31 July, 2023
I went there for surgery. Dr. Sobel and her whole team helped me a lot. They did good take care of me during and after the surgery. Nurses are so nice and polite here. Thank you so much for taking care of me. I really appreciate everyone’s hard work.

I haven't even made it to my appointment yet and I'm disappointed in this hospital. The web portal does not accept 10-digit health card numbers in any browser except a Chrome-based one. When I emailed them asking for help, I was initially given a new activation code which didn't solve my problem at all. When I asked if they actually read my email, they replied yes, they tested it and the website worked just fine. I sent a screenshot showing it didn't, and I got an email back to "use Google Chrome as that is the recommend browser" (spelling/grammar left as-is). It is NOT disclosed on the registration page that Chrome is the recommended browser. Why even provide another activation code if YOU KNOW the website only works on Chrome? That should have been the first suggestion rather than wasting time. If this is an example of the people who work here, I dread attending my appointment for cardiology.

After waiting a year to get in, I was told that I might have cancer & a rare (scary) skin disease. It was very obvious that I had neither but no one took the time to actually look at my profile. After, I was then told that nothing was wrong with me. I then went to the states and they pointed out many things that were done wrong by this hospital. The biopsy result that came back saying that I may have cancer was not for the right body part and left me in pain for months. They also figured out what is wrong with me but I had to pay thousands of dollars and still more to get to the finish line of healing.

Their “portal” is horrible. Takes a month for xray results. They dont forward it to your doctor when asked. It’s absoloutely horrible, they should go with pocket health instead. Useless app

Went to WCH today for a uterine biopsy. I was really nervous because I had the same procedure about 3 years ago, made by a really insensitive doctor and it was one of the most painful experiences of my life! I told the nurse (Gail) and Dr Jacobson that I was very scared and they were very supportive and encouraging and did everything they could to help me go through it. Having not only qualified, but also kind professionals treating you is priceless.

I had day surgery here and everything was well organized and efficient. The nurses and doctors were so kind and caring, thank you for a positive experience.

I went to the AACU on Sunday and the experience was beyond my expectations. From the cleanliness of the place to the way I was treated. The staff were so wonderful and caring, I just can't say enough about it. My nurses were Elsie and Megan and the doctor was Dr Amanda Chen. I have never seen more caring professionals. Thank you one and all.

Forget about getting return calls. I've left messages for three different departments, with specific requests for clarification about test requirements. Nobody gets back to me!

I've had two invasive procedures done at this hospital and I can say that it is the absolute top shelf of healthcare in every way. Doctors, both female, took their time to listen to me, calm my fears and their treatment was absolutely exceptional. I cannot say how thankful I am for this hospital and their kind & patient care.

It was my first time in this hospital with my 2 kids one 2 years old One 4 years.and we all very sick went to check up.i really like the hospital and the doctor, but only I didn't like the attitude at front door a lady standing.very rude and didn't even allow me with kids use the washrooms.
It was my first time and will be last time.
One star is for doctor and star just for hospital.
Zero star for staff not feelings for kids and others sickness.

Before my last trip I had my covid 19 test done at Women's college hospital 2 years ago and I can truly say this hospital respects their patients. The hospital is organized and clean. Staff, Doctors and nurses are helpful responsible and respectful.

As a patient of this hospital, they have only provided good information and helped me with a transition into adult care. They are an amazing hospital and should be mentioned more.

My endocrinologist referred me to WCH for more ultrasound scans and I checked in on the 2nd floor with no issues at all.

Upon arrival, you’re asked to wear a mask that they provide to you. Check-in was a breeze, there were three nurses to attend to the line-up. Once I checked-in, I showed my health card and was told to sit in the waiting area until someone calls my name. Given it was a doctor’s referral and a scheduled appointment, I waited no longer than 30 minutes. I was in and out in no time. Also a bonus was they had free WiFi to use during the wait.

WCH facilities are spotless, everything looks so clean and their food court was pretty impressive as well. One of the nicest hospitals I’ve seen by far.

I've been a patient with Dr. Nutt of the Red Team for 10 years. Every appointment was a headache to book and the secretaries are consistently short or time, rushed, unbelievably rude and get messages confused. Always in and out of there with 10 minute appointments- not good patient care at all, barely any time for an appointment. I had the final straw today because I needed a physician in Canada who had known me personally for more than two years- I called to triple check that Dr. Nutt would be okay saying that she has been my doctor for years (and I am Natalia Robert-Nunez) so that I can apply for a Certified Copy of Birth Registration, which I need to apply for permanent residency a different country. After the third time stating the same request, third or fourth time saying I didn't need anything signed, and third secretary I was talking to over the course of two weeks, the secretary was finally able to ask Dr. Nutt, who immediately said she could not even speak to me about having her name be written on a form to say she knew me. I must reiterate, she was my doctor for 10 years. If you need a doctor to know who you are, DON'T CHOOSE WOMEN'S COLLEGE! If you need a doctor who is easy to reach, who will respond to you, DON'T CHOOSE WOMEN'S COLLEGE! If you need your doctor to do more than small talk with you for 10 minutes a year, look somewhere else. So disappointed- Dr. Nutt does not deserve her old reputation.

It's almost impossible to talk to the general ultrasound department, no one answers the phone.

Beautiful place, but 45 minutes Waiting for appointment. Ultrasound booked at at 9: 45 am, it is 10: 30pm, and I got it go for work, I can't wait anymore!

No one answers the phone. All the options - press 1 for, press 2 for, etc all go back to the original message. If you just stay on the line waiting for someone to assist you. It goes back to the first recorded message. Anytime between 9 and 11: 30am and no one is there to answer the phone. Why bother.

I am very disappointed with the ultrasound department. The Covid guidelines were not followed at all and it was not a safe place for pregnant women to wait. Several patients were not wearing masks and some were visibly sick, violently blowing their noses next to me. The staff even gave them fresh tissue paper, rather than asking them to wait somewhere else or at least blow their noses in the washroom. I waited more than an hour beyond my scheduled timeslot, desperately trying to dodge the mucus flying from all directions; and finally when I was able to get in, I was rushed by the technician and didn't even get to properly see my baby or take a photo. It was an awful experience altogether; I strongly recommend to not do your pregancy ultrasound at this place!

I had an appointment with my surgeon (virtual appointment; because I live quite far from Toronto) in May. And the doctor didn't show up. I called the assistant, and they rescheduled me to today (July 5). They said the surgeon will call me. Again, the doctor never called. Very disappointed.called the assistant twice, no one answered. Very poor service. I understand now most appointments go in person, but they should not miss my virtual and phone appointments! Do they even use my health card to get $ without seeing me. Who knows? Zero moral standard.

All of the medical staff were very thorough with my care and very kind. I had a doctor offer to hold my hand because she could see how nervous I was and another nurse rubbed my shoulders. Very professional people. I would definitely come back here again if I need anything.

I had a beginning of diabetes and hypothyroidism. Doctor didn’t prescribe any medication and told come for another appointment after 6 months. In this period my diseases got worse. I lost my hope for this hospital

I went to endocrinology department for monitoring my thyroid for several months. Was never a big fan of them but made it work. When they switched ti phone appointments and started using their stupid messaging system online, things became so frustrating and annoying. You can never find messages easily and logging in is annoying. I have two small children and a full time job. Juggling my life and the poor care at the hospital was becoming too much. I called the receptionist for a new requisition because I didn’t get mine (they mail it to me, no idea why it can’t be emailed) she was so rude I cancelled my upcoming appointment and I’ve decided to stop monitoring my disease. Of course nobody will follow up on why I’ve stopped working with them. I would rather roll the dice on my disease turning serious rather than work with them.

The place looks nice but it’s all for show. At least with my experience. And the parking lot is a crowded mess.

I have nothing but great things to say about the staff at women's college.
They are all so kind, helpful and joyful people; from the moment I walked in the front door to the moment I was wheeled outside after surgery.

Thank you everyone for making my surgery a pleasant experience.

Disappointment is an understatement. I had listened to Dr. Selk's podcasts and heard good things until I tried to get an appointment for a severe condition and was told i cannot get an appointment until 2024! 2 YEARS? Lack of care and empathy to not even get some sort of care guide in the mean time etc.if you are in urgent need, AVOID the process of referral form in the first place and find someone else.

26 month wait list for Environmental Health Clinic. I can't see how anyone could give this more than one star.

Some wait times are insane. 1hr 30min average wait time after appointment time for ultrasound department.

The blood lab has one person working the department desk and drawing blood? 1 person? Every new patient who arrives has priority of being tended at the desk while other patients wait in a room?

It's not open at the hours posted and the lady at dispatch was rude and short. She didn't even listen to what I needed before patching me through.

I continue to be thoroughly impressed with the whole team at Women's College Hospital. Staff including Doctors, Nurses and Techs are extremely kind and helpful. The fact that so many different services are provided through Women's College makes for efficient medical record access amongst any health care team members. Additionally, their use of the MyChart app for access to all appointment bookings, test results, chatting with the medical team, etc is something I haven't experienced before anywhere else. I would (and already do) recommend anyone considering using any of the services at Women's College Hospital to use them. You won't regret the high quality of care and the caring and friendly staff.

The RUDESTS secretaries for ultrasound/ xray- idk why they’re all so rude to everyone? They took 2 hours for my appointment for a simple ultrasound. Better to go to any other hospital in the area.

I was at the COVID Assessment Centre last week and I was helped by Rebecca Keigh. After having a very bad week, I was very nervous about the test, and this kind and lovely woman (Rebecca Keigh) made me feel very comfortable and answered all my questions with utmost patience and kindness. I have always had a great experience at Women's College and this is yet another example. Very grateful to all the healthcare workers at this hospital!

I really have a special connection with this hospital because it is where i was born and it made a nice young man!

I had gone for abortion counselling. Instead of leaving it to our choice they convince us to go ahead with abortion. Which is why I felt abortion is nothing wrong and I lost my angel baby because of these nurses and staffs. Money minded for each and every treatment they perform!

Fantastic service, doctors are efficient and genuinely care about patients. Great online system to follow up on your medical file. I did find though that some staff were very condescending and judgemental.

Thank you Dr. Armstrong and all the staff here for making my top surgery dreams come true!
Super caring, helpful, respectful, knowledgeable and understanding staff through the whole process - great follow up care as well.
I couldn’t have asked for for anything more!
Would highly recommend this place for any lgbt+ folks looking for TRS (Trans related surgery)

Worse hospital a teaching hospital for sure don't believe pain when it's been diagnosed and take people off any opiates they are on but no therapy no follow up just remove them off meds a new dr just out of school no pain experience did rhis to my common law partner stay away from this place if you have pain

Overall they're great. But there's one receptionist in particular that never listens and talks over you, very frustrating to deal with. Considering that they're the point of contact to the actual doctor, makes the experience of booking anything almost impossible with her.

Reception admin on 3rd floor at Bay Centre couldn't get my first name right after multiple attempts - to boot when i was called in they mixed me up with another patient! I was waiting in the wrong room and wrong section! The d

Dr. Myers is an excellent listener and consultant. Also he is very knowledgeable and polite.
I am very pleased with his care.

New and inclusive hospital. LGBTQ+ friendly and accommodating. I recently had my surgery and it was an amazing experience as the staff treated me with such compassion and respect. Best hospital experience ever!

Did my very first Covid test here in the morning and my result was online in the afternoon. The doctor was super nice and professional. I was way less nervous because of him. Overall very happy with my experience there.

The minute I walked in, everyone involved followed proper COVID procedures. They vet you by providing a new fresh mask, asking questions, as well as asking you to sanitize your hands with their sanitation stations.

The actual procedure/appointment I was here for went completely flawless. The ladies who assisted me were angels. Incredibly friendly, easy to speak to, helped ease my anxiety consistently, and made sure to answer any hesitation or question I had. They were professional, followed COVID protocols, and were just so nice.

Thank you Ms. Warden and to your assistant. I am so grateful for the kindness and patience you extended to me today.

I had a pleasant experience with their in person experiences, but over the phone and email was a bit lacking.

I understand to some level it's unprecedented times and that WCH is a large hospital but there were several times where I felt that the staff there had forgotten about me and I had to prod them in order to get appointments etc. One of those times was when I was told I would be first priority for surgery, but until I contacted them, a month after the non-essential surgery ban was lifted, I wasn't informed of any dates, or anything really. I was given less than 2 weeks to prepare for the surgery, which could have been fine if it was just me involved; but other people have to take off days of work and organize themselves, and I just wish they could have contacted me when the initial ban was being lifted. Aside from that my pre op nurse was very rude. I missed the initial call (yes, that was my fault I shouldnt have stepped away from my phone.in my defence I had cut myself with a knife a few days prior and my wound started oozing blood so I was attending to it) and they left a voicemail instructing what number to call them at. I call them, 4-5 times and got a busy tone each time, until, literally one minute after my appointment someone picks up telling me I missed it. That would have been fine, but the nurse kept interrupting me to ask "whats the best number to reach you at" 3-4 times before she actually heard my answer (the number you called! I tried to call back but it kept going to voicemail!) and then lectured me. Fine, I get it. However, when I went to go check my voicemail, I found that she had been calling me at the same time. Why would you leave instructions for me to call, if you're going to call me? I missed my appointment because of that. One of the voicemails was a really obnoxious and disgusted sigh, which really bothered me. Cried real tears of anger. Anyways, I can't wait for this procedure to be over

It really hurts me to give 1 star in my review of WCH as I had a great service before. But I have to be honest! Hopefully the service may be improved.
Today I waited for more than 2 hours for an X-ray while people who came before me were served? !? !? It looks like they do not know how to mange their service anymore!

This is my first experience at a hôspital in Canada. I went in for a simple procedure with dr bhatia (pain management) and everyone from the info desk to the nurses and physicians is thorough, kind and im so impressed. Thanks to everyone’s efforts!

Had a CT scan and the whole process was extremely smooth and fast. I literally couldn't believe that I arrived at 9 pm for an appointment and was out by 9: 10 pm! Granted this is durinf COVID times but wow what an efficient process!

The technician was also friendly and explained what was going to happen, so that there were no surprises. Definitely one of the more impressive hospitals I've been into in Toronto.

Fantastic service, doctors are efficient and genuinely care about patients. Always was made to feel comfortable! Great online system to follow up on your medical file, it's wonderful!

The hospital staff (i.e. Doctors and nurses) are all very nice ad pleasant to deal with but the reception and admin staff are absolutely impossible. If you want to book an appointment be prepared to wait 30+ minutes on hold just to get in contact with someone. Calls are never returned and overall a complete inconvenience.

The nurses, doctors, and counseler that I had for my time here we’re all amazing and so kind. The hospital it’s self is really nicely designed and very clean. The receptionists on the other hand have so much attitude, are quite judgey and I was really unimpressed with them. Never EVER try to call there because they will never answer the phones. I had to keep going into the hospital if I wanted to book/change my appointment or talk to anyone.
I left a message one day and someone finally got back to me a WEEK later, after I had already been in for my appointment.
You would think that for a hospital they would be more on top of phone calls.
This needs to be addressed and fixed.
I hope I never have to go back here.

This hospital set the bar. From initial appointment on fourth floor clinic to the outstanding surgical team, IT WAS AMAZING.
Bravo to the entire team.
Special thanks to Dr. Parks. The best!

Horrible phone call service. Wait for 50+ mins and gets sent to voice mail with no way to context back. It’s been one week I’ve been trying to call. Waited a long time no answers.

A very nice hospital that is home to a Thai Express in the main lobby! Also, despite what you may believe, there are MEN that work there.

Initially my experience at WCH was not great, because of the wait time, but when I met Ina Radziunas that made up for everything, she is the most wonderful nurse I ever met, she explains everything in detail, she is very caring and gentle, the way a nurse aught to be. The hospitals need more nurses like Ina Radziunas she made up for the whole hospital. Also, if you are looking for a good rheumatologist, Dr J. Hockman at WCH is the way to go.

I had an appointment at the MOHs clinic today. Check in was seamless, very helpful staff. The staff at the MOHs clinic very professional.

My boyfriend had day surgery here a couple days ago. Everyone at this hospital was amazing! Even the ladies working at the Sushi place were super sweet! From the volunteers to the nurses, I can't say enough. So friendly and helpful. Norma was the nurse taking care of my boyfriend and she was AMAZING. Literally the sweetest, funny, and caring.

Oncronology department is horrible. They asked me to come at 9.30am and doctor called me at 11.30am! Their service is too slow, I dont wanna wait for 2 hours to see a doctor. If their service is slow then they could have given me an appointment at 11.30am! They should improve their service or close that department. Its so stressful waiting to see a doctor for 2 hours.

I’ve had only positive experiences here. The staff are nice and the doctors are very knowledgeable. However expect long wait times. I’ve waited over an hour for both my appointments here even, and even experienced people coming in after me going in before me to see the doctor.

Horrible ultrasound service. Refuse to book any obstetrical scans within the actual recommended time frames, insisting everything be done at least 2 weeks later than indicated (despite potentially missing important windows for NT screening, etc). They also have no problems canceling appointments on short notice. I get the sense they don’t want to be doing OB ultrasound at all. I’d rather go somewhere that actually takes pride in their work instead of trying to avoid it.

I had surgery here and I was blown away with the incredible service and care I had received. Everyone was so kind and caring, patient and made me feel comfortable.

I would like to express my greatest appreciation to all employees of Women's College Hospital, where I recently underwent a series of tests ranging from mammography, breast ultrasound, breast biopsy and MRI. All doctors, technicians and staff were outstanding. The radiologist was amazing (I think her name is Meghan). Her skills performing biopsies are extraordinary.
Carol, who performed the MRI for me, is not only the most competent, qualified expert in what she does, but also an incredibly caring and patient-focused technician. Her calm attitude, patience and expertise allowed me to get through the test much easier.

Thank you to all employees; doctors, technicians and management of WCH for having the highest quality staff and providing world-class services.

I've had appointments at WCH over the last few months, and I have only good things to say about this place. The staff has always been kind and helpful to me at each appointment, and Dr. Jacobson is awesome! Thank you!

I was there today for a pre op appointment. I must have waiting max 5 minutes then was taken in with a nurse for the consultation. She was friendly and lovely. Then I had to wait to see the anesthesiologist who apologized for making me wait! Again it was another 5 minutes. My mom was at the western for a pre op today and hers took twice as long since she had to wait 1 hour to see the dr. The anesthesiologist had a great sense of humour and told me he'd provide a professional hand holder for my surgery since I'm a bit nervous around needles. The facilities are newer and beautiful. It was quite a lovely experience

It's very nice doctor's and nurses here. So far so good I have not meat a nurse or doctor that is not rude at the hospital. I have rude nurses and doctors at other hospitals.

In 2002 of November 11 I was born here my birthday Mom has worked there for awhile now and Ive been adopted sence 2003 still alive and living in Nova Scotia with two dad's and a few siblings to

No wait accurate analysis. Went 2x for imaging great treatment. New facilities. MRI. Excellent ambulatory care hospital. Excellent imaging and x-ray area. Very good staff.

Excellent staff - doctors and nurses. They provide very clear explanations and are very friendly. Facility is extremely clean.

In some aspects this place is a 3 star, in other ways it’s an absolute 5 star. There is a lot going on here but overall it’s a good Hospital.

Got a referral to see a couple of doctors here. Dermatology and rheumatology. Friendly staff and very clean place. Had buttons to open doors so you didn’t have to use your hands. Can navigate the hospital easily with written signs and maps, excellent. Parking was easy too. You can also access your reports and appointments online for free, love it!

My review is for the overall facilities, the Rheumatology and Gastroenterology departments. The level of care I receive from the Rheumatology program has been the best I have experienced in Toronto. There is a bit of a wait at times, but that is only because their doctors spend time with their patients to go over all their concerns and answer their questions, which is not something I have experienced often. Interdepartmental referrals are quick and I very much enjoy having transparent access to my lab and imaging results via their electronic chart system. I was referred to Gastroenterology and within a few months I was seen, had testing done and was given a report to my referring doctor with no delays at any point. Facilities are extremely clean and in very good condition. Bonus: They have a lab on-site where you can get blood drawn for requisitions issued by WCH. Wait times can be long, but they are extremely efficient.