WOW! mobile boutique
13 reviews Devonshire Mall, 3100 Howard Ave, Windsor, ON +1 519-250-5512 www.wowmobile.ca suggest an edit
25 October 2023 20:24
Love my new phone! The manager Nadia was very professional and knowledgeable. Would recommend to anyone looking for a new phone
23 October 2023 10:08
I did some business here last month and the staff was very polite and cooperative. Associate Amrit helped me set up everything on my phone. I would reccommend everyone looking to get good services to visit Amrit!
13 October 2023 3:02
Amrit helped me out his service was excellent. Highly recommend him he is very knowledgeable.
09 October 2023 1:34
Amrit helped me to get my new phone at best price. Even helped my friends to get the best deal in the town. Recommend everyone to visit it once.
06 October 2023 2:54
Incredible attention and they helped me with every question I had. Amrit has been a great help in deciding the family's purchases.
05 October 2023 21:50
Amrit is great person to deal with he is knowledgeable and customer oriented
He is supporting me 24/7 In my opinion he is the best I purchased 4 iPhones with galaxy and tablet he transfer the carriers and data and did everything in less than an hour
He is supporting me 24/7 In my opinion he is the best I purchased 4 iPhones with galaxy and tablet he transfer the carriers and data and did everything in less than an hour
04 October 2023 15:31
Recently purchased a phone from wow store, Amrit helped me to set my new phone and gave me a very affordable option. Thanks Amrit:)
03 October 2023 0:59
I purchased Iphone 15 from wow mobile. The store assistant Amrit offered me amazing deal on the phone and helped me to choose best fido plan for me as per my needs. Thank you Amrit for the best customer service.
15 September 2023 8:27
Good professional service and amirte was very helpful and very professional I recommend this place he will very well knowledge. Thank u for everything I salute u bro.
15 August 2023 20:08
Nadia (mgr) was professional and very efficient in assisting me with purchasing my new iphone - over and above!
22 February 2023 23:16
I purchased a new iphone from WOW mobile early January of this year. I was told to reach out to my phone provider after my first billing to get the $50 activation fee removed. When I had reached out to them they advised me this had nothing to do with them and it was up to WOW. I had not received a reply for 4 days. During those 4 days, my new phone that was about 20 days old would not turn on and only showed a black screen.
On the February 6th I went to the mall to have my phone fixed from another company. Following this, I went back to WOW since I had not heard anything back about the $50. I addressed a male and a female working between 11;30-12: 00. I explained my situation to them, the man was hesitant to help me and kept saying it was not him who had promised me this. Eventually he started looking into my account, while doing so his friends had walked up and he started talking to them instead. Finally, he tells me this has nothing to do with him and I would have to talk to my sale representative and would be called tomorrow around 4. So, I had asked him questions as to who would be calling, when, if I am going to get the money back, and if I should come in store or wait for a call. He then started to explain that he did not promise me this money and continuously saying he was not a liar. Eventually I just asked for a call back tomorrow and started to walk away.
As soon as I turned my back the female had made a comment and they both started laughing. I turned around and asked if they were laughing at me. The female walked away, the male would not make eye contact with me and just kept giggling. I asked again if they were laughing at me and he said, still laughing, no she made a funny comment. So I said sir you were just laughing at me, and he replied that he did not laugh in my face, so I asked you laughed behind my back? Obviously upset that they laughed at me I became flustered and started to raise my voice, he continued to tell me to calm down and then agreed that he did laugh behind my back.
I reached out to WOW mobile the same day, February 6th asking for a manager to call me. As of February 13th I had still not heard back. I then called the store and asked for a manager to call me back. They called me back at noon that day, told me it would take a few months for my phone provider to give me the $50 back. I explained the staff situation. Although she addressed the situation, it was clear she did not care. After over a month of reaching out to get one problem addressed, another had arose. Not one person at this company cared to answer emails, and I was being promised left and right call backs and never got any. I reached out yet again to their customer service line, they only way to contact anyone, saying I wanted to speak with someone else. I was told someone higher up would be reaching out. I emailed again February 24th explaining no one had contacted since February 14th, after being promised a call back. No one replied back. I received a test from WOW mobile today, March 1st asking how my experience and new phone have been, replied to them as well, and no response.
I am so disappointed in the service I have received. I had been fighting to get a response from absolutely anyone from WOW and it took several weeks. I have now been waiting over 2 weeks for a call back from someone else, and have received nothing.
On the February 6th I went to the mall to have my phone fixed from another company. Following this, I went back to WOW since I had not heard anything back about the $50. I addressed a male and a female working between 11;30-12: 00. I explained my situation to them, the man was hesitant to help me and kept saying it was not him who had promised me this. Eventually he started looking into my account, while doing so his friends had walked up and he started talking to them instead. Finally, he tells me this has nothing to do with him and I would have to talk to my sale representative and would be called tomorrow around 4. So, I had asked him questions as to who would be calling, when, if I am going to get the money back, and if I should come in store or wait for a call. He then started to explain that he did not promise me this money and continuously saying he was not a liar. Eventually I just asked for a call back tomorrow and started to walk away.
As soon as I turned my back the female had made a comment and they both started laughing. I turned around and asked if they were laughing at me. The female walked away, the male would not make eye contact with me and just kept giggling. I asked again if they were laughing at me and he said, still laughing, no she made a funny comment. So I said sir you were just laughing at me, and he replied that he did not laugh in my face, so I asked you laughed behind my back? Obviously upset that they laughed at me I became flustered and started to raise my voice, he continued to tell me to calm down and then agreed that he did laugh behind my back.
I reached out to WOW mobile the same day, February 6th asking for a manager to call me. As of February 13th I had still not heard back. I then called the store and asked for a manager to call me back. They called me back at noon that day, told me it would take a few months for my phone provider to give me the $50 back. I explained the staff situation. Although she addressed the situation, it was clear she did not care. After over a month of reaching out to get one problem addressed, another had arose. Not one person at this company cared to answer emails, and I was being promised left and right call backs and never got any. I reached out yet again to their customer service line, they only way to contact anyone, saying I wanted to speak with someone else. I was told someone higher up would be reaching out. I emailed again February 24th explaining no one had contacted since February 14th, after being promised a call back. No one replied back. I received a test from WOW mobile today, March 1st asking how my experience and new phone have been, replied to them as well, and no response.
I am so disappointed in the service I have received. I had been fighting to get a response from absolutely anyone from WOW and it took several weeks. I have now been waiting over 2 weeks for a call back from someone else, and have received nothing.
18 November 2022 19:22
Worst place to inquire about phones. They don't even know the basic regulations about documents. Staff is so rude and even don't know hot to behave with customers. Very unprofessional.
02 November 2022 5:15
If Google allows me to rate without any stars, I am more than happy to do that! Because I have horrible experience with them recently, until now my issue haven't solved yet. So frustrating! Here is my experience I would like to share:
I got my new device on mid of Sept, the sale person were nice for sale, but their customer service is horrible. Since they help me merged with my old account, the mistake started, the service fee listed in my bill should be credited back for the second bill. In fact, they made mistake on my bill, I have been doing follow up cal with fido and the store until now. With fido's new feature, it's really hard to call the customer service. Eventually I decided to go to store solve the problem.when I went the Booth to find out, the manager promised me I will get that credit back for my second bill. Now when I get my this month bill, there is no credit, I went store again on past Sat. Another staff took a look of my contact with them, he literally told, the sales person didn't apply that credit for me, and he will let manager know on Monday, the manager will correct that mistake; beside he took picture in front of me and send to his manager, and with other promise that I will get confirm call on Monday, but now I have called 3 times and try to reach the store, not only nobody pick up the call, but also the voice message is misleading me to book virtual call. As they suggested, I book a call back 2 days ago, until now nobody even bother to respond.
For them, if you buy device or any buy business that bring them money, they will be so nice to u, but after you finished you purchase come to the service, they are terrible, terrible terrible in my opinion, I believe I am not the only one have this kind of experience, for them asking as you ace us money you are good, but they forgot the golden rule of business that "good customer service bring good business" with this terrible customer service, how can I go back or introduce to people around me?
I got my new device on mid of Sept, the sale person were nice for sale, but their customer service is horrible. Since they help me merged with my old account, the mistake started, the service fee listed in my bill should be credited back for the second bill. In fact, they made mistake on my bill, I have been doing follow up cal with fido and the store until now. With fido's new feature, it's really hard to call the customer service. Eventually I decided to go to store solve the problem.when I went the Booth to find out, the manager promised me I will get that credit back for my second bill. Now when I get my this month bill, there is no credit, I went store again on past Sat. Another staff took a look of my contact with them, he literally told, the sales person didn't apply that credit for me, and he will let manager know on Monday, the manager will correct that mistake; beside he took picture in front of me and send to his manager, and with other promise that I will get confirm call on Monday, but now I have called 3 times and try to reach the store, not only nobody pick up the call, but also the voice message is misleading me to book virtual call. As they suggested, I book a call back 2 days ago, until now nobody even bother to respond.
For them, if you buy device or any buy business that bring them money, they will be so nice to u, but after you finished you purchase come to the service, they are terrible, terrible terrible in my opinion, I believe I am not the only one have this kind of experience, for them asking as you ace us money you are good, but they forgot the golden rule of business that "good customer service bring good business" with this terrible customer service, how can I go back or introduce to people around me?