XYZ Storage Toronto Midtown

These guys are a pleasure to deal with. Everyone is always so helpful and polite. I have been renting at this facility for years as its super convenient and climate controlled. Thanks guys!

I had an excellent experience at XYZ Storage Company, thanks to Samantha Grant's outstanding service; her kindness and professionalism made my visit exceptionally pleasant. Samantha's dedication to customer care genuinely sets XYZ Storage Company apart in the industry.

I have been at XYZ Storage for 5 years. They offer great easy to access drive-in storage units. The staff is very friendly and accommodating.

Had a great experience with XyZ storage Midtown unit. Samantha and Liam were really helpful in making the in and out of storage process pretty comfortable.

Very friendly staff credit to Sam and jupiter for helping so much, be careful for some customers old men very rude fight for no reason overall good place

Really loved the place, best rates in the market great service. Maria's customer service was excellent 5/5 for them.

Xyz is amazing, they have a very smooth process and amazing customer service. Very affordable.

Customer service is top notch. Liam was very friendly and helpful. Facility is clean and spacious.

Liam was very helpful in giving us information regarding a space for our “in between” move. Storage is clean and not dungeon like. Would recommend.

Very good customer experience. Lovely people working there. The storage is a good price and they can receive your purchases as well. 100% recommended

Fantastic location, great staff and easy access to your locker with drive in capability:) thanks again

Fantastic experience with Krstana! Went above and beyond to meet my needs, greatly appreciated

Amazing service and experience. Incredibly helpful and professional staff. Facilities were bright and clean. Thank you midtown xyz!

Awesome experience, they keep your staff in perfect shape. Lyam was really kind and he help me in every step of the process from the move in all the way until my move out 3 month later. I would recommend this place every day of the week.

It was great storing my things with XYZ. They are very reliable and I always felt my things were safe. Liam was very fast and helpful helping through the checkout process. Definitely recommend!

Convenient location, good rate with flexible schedule, very friendly staffs even got a latte on my moving day! I'd totally recommend.

The locker was clean, well cared for, indoors, and easy to access with car. Great customer service as well! Melissa and Krstana were very kind and helpful!

Great facility. Have used a number of times during house moves. Fabulous staff and extremely clean. Highy recommend.

Poor service. If you won’t rent out a van because you aren’t a customer, that should be made clear at the start - not 20 minutes in. For it to be implied its my mistake not to ask is even more disrespectful.

I used the storage space for 3 months and it was great! The staff is extremely helpful and understanding. Would recommend

Overall great place to store your stuff. Staff is really friendly and helpful. Shout out to Samantha and Sharon for their excellent customer service!

Worst customer service and extremely unprofessional. They do not care about customer service. Unreasonable price increase.

XYZ was fine for the first couple of years. Unfortunately, perhaps due to new management, they can no longer be trusted with your belongings or your money.

I fell into arrears last year due to COVID-related layoffs. I phoned them up begging them not to auction my belongings, and to my pleasant surprise, we came to an agreement. I would pay $400 twice a month - enough to cover rent, late fees, plus a bit extra - until I was back on track. They didn't have to agree to this, but they did, and for that much I'm grateful.

Some months later, the trouble started. After submitting authorization for a payment, they initially didn't accept it. When I phoned them to see what was going on, they said the manager "wasn't confident" that I would be able to keep up the payment schedule - even though I had done for months. I reminded them that verbal agreements of this nature are legally binding, and that "confidence" has nothing to do with it. They acquiesced.

A couple months later, the same thing happened again.

Now, a shaky grasp of the law would be bad enough, but the worst was yet to come. One day I opened up my banking, and discovered that in addition to the $400 payment I had authorized, they had extracted an additional $300+ that I hadn't. Of course I demanded they refund it. And then for several days, nothing happened. Whenever I called in, I was simply told that "tech support is handling it". Finally, I submitted a formal dispute on the charge through my bank. That came through a few days later, but in the meantime I had to pawn my belongings just to scrape by. Finally, AFTER the dispute process had returned my money, and a full week after the debacle started, I heard back from the manager that she had been trying to refund my money but was having some difficulties. All that time and she hadn't bothered reaching out to me.

And at the time, although I was certainly furious, I figured she had fat-fingered the payment process, submitting it twice by accident. After all, both payments were extracted on the same day. Unfortunately, I can no longer offer her the benefit of the doubt, because today an unauthorized charge of $820 was made to my account. Let me emphasize: I had been planning to submit authorization for the usual $400 that evening, but I hadn't done it. So without any word of authorization, she simply took it upon herself to extract, not even the usual payment, but the full balance owing to them, from my bank account.

The worst part of it is there's nothing I can do about it. Sure, I'll get my money back one way or another, but this keeps happening, and it's incredibly disruptive. I would love to cut all ties with XYZ Storage, but they have all my belongings, and as I'm living on the other side of the country, it would cost me a lot more than I can afford to have those belongings moved. So I'm held hostage to a company that apparently doesn't care about basic things like the law when it comes to taking money from their customers.

Do yourself a favour and take your business elsewhere.

Wow what a tremendous experience at XYZ Storage! Very friendly and knowledgeable staff members! One very tall and handsome gentleman in particular, I believe his name was Marco provided me with exceptional customer service! Will definitely come again! Thanks Marco!

Worked with Omer! He was extremely patient and wonderful. Amazing customer support and super flexible in terms of making last minute changes etc.

Great storage unit in town. Alex and staff has been very helpful. Will highly recommend to friends and family.

Remy and Mary made my experience good today with the help of Oakland good team over here at xyz storage!

Alex helped us figure out the best storage unit for our needs, and was very helpful in laying out the different options. Highly recommend this place!

Once again all of the front desk staff were friendly, attentive, efficient and thorough. I would like to offer thanks to Mary who was extremely helpful, and a special acknowledgement and thanks to Copeland who went above and beyond to help.

Great facility. The front desk staff were amazing. The place is clean and well organized. A 5 star for sure!

My experience using XYZ storage at Leaside was awesome. The location is clean, easily accessible and well lit. Trollies were always available to carry items from my van to the storage units. Moving to a smaller unit as my needs changed was flawless.
The customer service staff was always ready to help and were professional at all times. Thank you Copeland for all of your help.

Lady at the desk was very polite and professional. She kindly even direct the way to get to my unit (not just pointing fingers) and assisted moving out process flawlessly. I believe this storage is the most safest and clean place to leave my stuffs (i used it for 8months). I'll definitely recommend this place and i will use it again if i need:)

Very customer oriented. The facility is very clean, organized and very well run. Staff are attentive to customer needs and go above and beyond to provide support and assistance. Overall, I'm very positive experience.

Smooth transition and a good refund policy without any hesitations.
"Copeland" is the guy to talk to!

I am disorganized in a physical sense, so I struggle with decluttering, storing and moving. When I have a deadline to do these things I get stressed and flustered. The people at the Etobicoke location, which I used a few years ago, and at Laird know this and have treated me with patience and kindness. I hope I never have move or store things again but if I do I will use XYZ.

Alex was superb and amazing in guiding the right steps that was needed for easy moving out procedure. Please go and ask for Alex when u’re there and for sure you will have a nice experience with xyz storage

The laird location has horrible customer service. The manager Maria Kerber is very rude and arrogant with longtime customers. She does not show any respect towards any customer with any concern or questions. Highly recommend going somewhere else for a storage. She will even try to scam you with the amount for a storage locker. My family members were treated disrespectfully by her and will be taking our business somewhere else.

I needed short term storage some time ago, I had too much "stuff" that I did not want to get rid of but wanted time to sort through everything.

XYZ Storage was a great choice. Their staff was courteous, helpful, and explained how their facility worked. It was important for me to know that the storage facility was well lit, safe, and easy to use. I always felt comfortable while accessing the unit.

Thank you for the excellent service, I fully recommend XYZ Storage.

Thank you Alex at XYZ for all your help today! Very happy for the service. Keep up the good work.

There were no elevators to get to my compact locker that I have to get my bins of personal possessions to clean out my locker. I had arrived there 30 minutes before closing that I asked them if they could give me more time to get my possessions through the stairs by myself. Some of the staff mostly custodian staff were rushed me to get all my possessions out before the storage room closing that I almost hurt my back and I was sweating like crazy with no air conditioning provided. Luckily I got all my possessions out into my small car just a few minutes after closing about 10 minutes that I felt injured on my back with no elevator were provided. If anyone want to rent a compact locker at this location, good luck! You will have carrying your possessions up and down on these stairs with NO HELP. No Elevator there are provided with heavy storage rent fees every month. Other locations like in Toronto West were very good and reasonable a couple years ago but I wouldn’t recommended this location (Leaside) at all.

I used XYZ Storage (Laird location) for just over a year and would recommend them to anyone looking for a self-storage service. They were friendly, helpful, and always responsive when I first rented the unit and their facilities are secure, clean and spacious. I needed some extra assistance moving out as I was out of the country and they went out of their way to make it easier for me. Thank you and highly recommend!

The staff at this location were professional, friendly and most helpful. The facility itself was clean and very accessible.

I would fully recommend XYZ storage and especially this location!

XYZ at Laird helped me organize 4 units in 24 hours when my 40’ container arrived to Toronto and my truck company cancelled on me the day before. Natasha and her colleagues have been a dream in every interaction. I’m almost sad we don’t need storage any more. It’s been such a nice experience every time. The flexibility with charging per day is amazing. Never a problem with refunds. Service personal and helpful. I wouldn’t store things anywhere else.

Thank you so much Carlos for fixing my unit door open and close more easily. That was a super fast response and I couldn’t be more pleased.
Just fabulous!

Great new clean facility! There storage pods (rail cars) on ground level are in great shape. There moving boxes are not super durable so dont pack to heavy. The built in handles will rip.

Terrible service! Jacked up prices on moving supplies. Don't be tricked if they offer you "24hr access". What they really mean is they will turn off access at 5pm leaving you stranded from your possessions.
Let's not forget the rodent problem, they can be seen scurrying though the hallways and they've had to set traps every 12ft or so.

Gloria went above and beyond to help me choose the right locker that best suited my needs. I was really impressed with how clean and functional the facility was. The experience I received from Gloria was unparalleled and I will surely be recommending All Canadian Self Storage to anyone In need of there service. Thanks again, Gloria!

The storage equivalent to boarding your belongings in a hotel. Every visit is totally painless with helpful staff, WiFi, coffee, bin for reusable cardboard boxes and the facility is always immaculate. 5 stars my furniture would stay here again and recommend it to their friends and lampshades.

Amazing service and great facility

Moving to a remote workplace and required a storage location for events set up materials and legacy documents.

Gloria, what an amazing customer service staff member! She immediately starting asking all the relevant questions, and you require a personal code to access the indoors, and she personalized it (you get a pre determined one, but went the extra effort).
She walked us through the whole process, tried the code, perfect.
Gloria took us into the facility, showed us our location, all elevators, exits, trolleys, and recycling bins (bring your ewaste, and paper recycling if need be).

Storage was very clean (10x10 for us), doors and locks are secure. Temperature controlled, dry, so need not worry about your documents.

Plenty of boxes to purchase, but they also recycle, so if you don't have a big job, you can use those.

Overall great experience, highly recommend you use their services for all storage needs.

If you're lucky, you will have Gloria's help, but they were all friendly and helpful.

Can be tricky pulling in off Laird, but not too difficult. Just be patient, it's worth it.

Cheers, Jay

I used All Canadian storage while my place was repaired. The entire facility is clean, neat and secured. I like the staff, Maria that helped me all the questions that I have since it was my first place to rent a storage place. I would recommend this location to everyone

Very poor customer service, U-haul should re-evaluate if they should sell their products or not.
Had a confirmation of a truck and a dolly at this location for 24 hours. Pickup was 3pm.
What happened is I was told that they’re sold out of the dolly and I can only purchase one. I asked about the price and she’s like it’s somewhere in the board pointing at my back!

Okay it made me not buy one and think why am I not getting the one I asked for! They said it’s a first come first serve thing! I wasn’t convinced but indeed upset.

I asked where is the truck, she’s like it’s somewhere out in the parking. Even my friend with me was shocked from the attitude.
By the way it was not busy and we were the only ones in store.

Afterwards the next morning 7 am I received a call from them saying I have to return the truck! I told them I can’t I need at least 3-4 hours to offload and bring back the truck!
The lady said well you have to bring it now, I explained that I have a reservation until 3pm and I was confirmed. She said you’re gonna get charged! I told her I can’t accept that because I have a 24 truck I don’t care if you have other reservations.
She said we’ll figure it out with uhaul.
I did call them and they fixed this issue and what they said is that I shouldn’t worry and I wouldn’t be charged extras.
And they’ve told me that the next customer is at 3pm. So that means the girl there lied and wanted to charge me and wasn’t meeting basic customer service ethics.

I also needed a storage and of course I want to different company because I wasn’t really sure that I want to spent a penny at this location. I didn’t even want to ask about any storage and that is not all by sudden.

Improve.or Good luck!

My experience is really disappointing and that’s all because of one lady.

Fast delivery, courteous and helpful staff (Thanks Carl!) and quick removal of the storage container to their facility. Five star service.

I have used ACSS for a variety of different services over the past couple years for storage, uhaul rentals, packing supplies and moving services. They have always been able to meet my needs with great suggestions (all looking at my budget) and support throughout the process. Recently I had a last minute urgent need for packers & movers and they recommended a top notch professional and his team that came through in a pinch at the most reasonable rates. I highly recommend ACSS for all your storage and moving needs. Ask for Sarah.

Extremely friendly and helpful staff (aside from 1 lady, shes not rude but not overly welcoming or helpful). Literally every other staff member I encountered went out of their way to help me out. Certainly went above and beyond. Price was right too but I did have a unit on the second floor and there were a lot of stairs to climb so if you have heavy furniture I would double check to see which storage unit you have and what floor it is on.

While I was in between apartments I kept a storage locker here and it was great. Everything is indoors on one level and is easy to get in and out of. I changed my locker to a smaller one and it was super easy and they were really helpful. The security features are also awesome. You need a specific code to get in and out so you know your stuff is in good care.

Some years ago I hed my locker open (by some one) and stolen. Reported to the police that after asking the staff verified the CAMERAS HAS NOT BEEN WORKING.

Maria was amazing! She helped us get the unit we needed and the staff were super friendly. I 100% recommend All Canadian Self Storage!

These guys have gone above and beyond to accommodate requests from my husband for storage solutions.

Dependable, clean and great customer service. This is the place to go if you need a u-haul truck - staff are very friendly and helpful.

A+

I rented storage and uhaul. The service was fast and convenient. I would highly recommend this service.

This is place is great. I’ve used it many times and ladies who work with U-Haul provide the customer service that many other places lack and could learn from. Thank you!

Well maintained, clean and dry facility. Friendly and helpful staff. No complaints after storing things here for >2 years.

Maria and her team went above and beyond to help me secure a suitable storage unit at a great price. The facility is clean, secure and spacious and the staff is friendly and professional. I highly recommend All Canadian Self Storage.

The staff was extremely helpful, efficient and friendly and they went out of their way to serve the customer. I was impressed and would highly recommend.

I have used this storage facility many times in the past and have always had good service. This time I was even more impressed with the service I got from Natalie. It was very busy yesterday, being month-end, yet she was able to get through process quickly and efficiently and always with a smile and friendly manner. Thanks to everyone at the Lard location for their help.

Super convenient location, super clean, super helpful staff, highly recommend for your heated storage needs.

I’ve been a customer of ACSS for the last 8 months, during which time I’ve had the pleasure of dealing with Maria and Natalie on a monthly basis. They have been most gracious in their ongoing accommodation my requirements. Their’s is the most well-run, and the cleanest storage facility I have ever used. I highly recommend them!