Yum!
4 reviews 191 Creditview Rd Suite 100, Woodbridge, ON +1 416-664-5200 www.yumcareer.ca suggest an edit
29 October 2020 3:08
I can't seem to get a non canned response to using the contact forms. I tried calling into customer service and got put on hold for 20 minutes. I ordered online for pickup. Totalled $36 and change. Credit card charged $41 and change. I want the overcharge refunded.
The chicken pieces get smaller all the time. I guess that part of my message triggered something and the overcharge was never addressed.
You obviously didn't read my entire message. I'd like the overcharge refunded please. Unless you think it's acceptable business practice to overcharge a customer's credit card.
Very poor service.
On Fri, May 29,2020,19: 58 Market Force Information, <[email protected]> wrote:
Case # 55LY2W
Dear ###
We would like to thank you for writing to us to express your concerns regarding the size of the chicken pieces. Changes to sustainable farming practices have resulted in Canadian Farmers raising larger chickens, without the use of hormones or steroids. Our Original Recipe is precise business. To maintain the perfect ratio of our secret herbs and spices, we need to cut the bigger chicken in 12 pieces instead of nine.
While some pieces may look different, we are aiming to provide the same quality and value you've come to expect from us. Some pieces are larger, and some pieces are smaller. However, in a bucket, you will still receive the same amount of protein that you've always received.
Thank you again for taking the time to contact us and for being a loyal KFC guest.
Kind Regards,
Angie
KFC Canada
The chicken pieces get smaller all the time. I guess that part of my message triggered something and the overcharge was never addressed.
You obviously didn't read my entire message. I'd like the overcharge refunded please. Unless you think it's acceptable business practice to overcharge a customer's credit card.
Very poor service.
On Fri, May 29,2020,19: 58 Market Force Information, <[email protected]> wrote:
Case # 55LY2W
Dear ###
We would like to thank you for writing to us to express your concerns regarding the size of the chicken pieces. Changes to sustainable farming practices have resulted in Canadian Farmers raising larger chickens, without the use of hormones or steroids. Our Original Recipe is precise business. To maintain the perfect ratio of our secret herbs and spices, we need to cut the bigger chicken in 12 pieces instead of nine.
While some pieces may look different, we are aiming to provide the same quality and value you've come to expect from us. Some pieces are larger, and some pieces are smaller. However, in a bucket, you will still receive the same amount of protein that you've always received.
Thank you again for taking the time to contact us and for being a loyal KFC guest.
Kind Regards,
Angie
KFC Canada
16 September 2020 6:21
Yum is the master franchiser of KFC, Taco Bell and Pizza Hut. Being the corporate office, it would be assumed they would assist will customer concerns. WRONG!
No one answers the phone. The receptionist refuses to direct calls to any one that is customer service related and goes as far as to hang up on customers.
If you have any problems with the YUM brands, you can try call them directly but you get the same response.this company is not interested in resolving issues.
No one answers the phone. The receptionist refuses to direct calls to any one that is customer service related and goes as far as to hang up on customers.
If you have any problems with the YUM brands, you can try call them directly but you get the same response.this company is not interested in resolving issues.