Yurek Pharmacy & Home Healthcare, London

Called and was told they had hospital bed sheets in stock - drive all the way there! No sheets. Poor customer service

Very very disappointed! I was there asking for help to get things for my granddaughter, i am very new to the feeding pumps.i felt very talked down on.horrible managing to say the least! Sad to see this happening…
though i must say, pharmacist was so kind and caring.love to see it!

Highly recommend! We use the pharmacy for all our prescription needs. The staff are all helpful, friendly and knowledgeable especially Vishal. Exceptional customer service! Thank you!

Very little communication
Was supposed to receive meds last night when I called they told me that I never had a order and their system was messed up. Then I receive a call the next day when I was at the doctors clinic saying the guy was at my door with my meds. No called and let me know that they were going to deliver it today in no time was given. Told them I’ll be home after three. They said that was OK between three and six. They will deliver my meds. Not sure what’s going on but better communication is needed.

Useless. No manual so I had to contact the manufacturer on how to take the walker I bought apart to get it compact enough to take on the train.they could not even ring it through the cash register as they could not find the SKU as they had thrown out the box and the manual. They printed me off a manual page which was ZERO USE. I doubt that I even have a warranty as they had no manual to take home with me in case I had a problem. We got it broken down to a size that could go in the trunk with THE HELP OF ANOTHER CUSTOMER.
AVOID LIKE THE BUBONIC PLAUGUE

I needed a walker through the government program, my therapist sent the form in an email because Yurek requested an email not a fax, i had friends come up all the way from Chatham to take me there but when i got there they were looking for a fax, they said they did not have any paper work for me, my therapist called them and spoke to someone, unfortunately she didn't get her name and was told that the email was there so i had another friend come from St. Thomas to take me yesterday but when i got there i was told again there was no email from my therapist there, i was asked if i had seen John as if i would know who John was, nothing was explained to me, now i have dealt with Yurek's in St. Thomas all my life as well as my parents and have always been teated well and professionally but at the London office me and my friends thought that i wasn't treated professionally, i treated with impatience, i won't ever being going back there and i will make sure not to recommend anyone else i may know not to go there, i was very disappointed as i did read the write up on your we site before going and the store my experience what not inline with what i read

I was prescribed paxlovid to help my serious Covid. The script was sent to Yurek on Monday afternoon. It is imperative this medicine be started in a short time frame.
For some reason they did not send it out on Monday but did promise it would be delivered 1st thing Tuesday morning.
It is now 6: 40 & I still don't have the medicine. If I don't get it today, I am not able to take it.
I am shocked by the irresponsible way Yurek has handled this situation. In my opinion they are inept & incapable of providing the service required by sick people.

I placed an online order from Toronto through Yurek's website for hard-to-find medical supplies and they had my product packed and ready to go before I even called with a delivery question! My order arrived in Toronto the very next morning. Super fast, and friendly & professional staff. I strongly recommend this place!

I would highly recommend Yurek Home Health for families looking for enteral feeding supplies. I have only purchased a Mic-Key Low Profile Feeding Tube here (online), but I’ve ordered them twice now and Yurek is hands down the best price I have been able to find in Canada, and with free shipping! While I haven’t made any other purchases here yet, I can assure you that I will be considering them for all our other specialty medical needs (of which we have lots), due to the easy ordering, good prices and very reasonably timed delivery (came in 1/3 of the time that I waited from another pharmacy, and we live across the province).