Dairy Queen Grill & Chill

Went there for lunch for a chicken salad… they give you 1 dressing for a side salad, then when you get a large salad double the size they still only give you ONE dressing.went to ask for a second and was told I had to pay an extra dollar for a second dressing because THEY don’t give you enough dressing for a full salad and want you to pay for an extra dressing! They were rude, the service was horrible! We had to wait 20 mins for kids ice cream my 3 year old was having a meltdown and I’m sure they made me wait because I was upset about having to buy a second dressing and having to put a dollar on my credit card. I’ll be heading to Wendy’s cause they don’t charge extra for condiments they give you more then you need. I was scared they were going to charge me for a refill of pop too. ‍️

Nice people working there friendly and service with a smile despite the long line of customers! Keep up the awsome service and food!

Food was great. The service is rated lower as it took over 15 minutes for order of burger and fries to be made. Was not expecting that much delay for the meal. There was plenty of staff but they seemed more focused on the drive through and the ice cream orders.

I ordered the salad. My friends ordered burgers after me and got their food before I did. The salad was delivered without dressing. Also they have a rule that you have to ask a worker to unlock the bathroom before you can use it. Their ice cream is great, but I will not be ordering the salad in future.

I bought the meal deal on Jan 25th in Charlottetown and was heading home to Dartmouth NS and realized on the highway I didn’t recieve my Sunday coupon. I called and the lady took my name and number and told me I could get it next time I’m in town. Well today I tried to get it and I was told they don’t do that, they mail them out. I mentioned that is what happened on that day and I still have the receipt. I was simply told no. They didn’t didn’t check or look anywhere. I told them it was a supervisor or manager that called me back and told me I could pick it up another time. I wasn’t offered to get one mailed to me. I will not be going back to this location and will spread the word to others to do the same. So if you read this… don’t go here!

Update: dear relations team
I filled out the form 3 times from the link you sent me and the submit button doesn’t work. What’s the deal? I was upset before that just makes me more mad. Send me to a page that doesn’t work!

Peanut buster parfait at the World’s busiest Dairy Queen. Speedy and friendly service, clean dining room.thank you DQ!

Had the meal combo, which was ok. Only problem was burger didn't look anything like photo (two burger patties in photo, one on burger served.) Not a bad price and quick service.

We waited 25 minutes for a milkshake!
The manager seemed to be focused more on teenage girls and hand delivered their orders to their table. We didn't get any service. Will not be going back.

Dairy Queen ice cream is great, but whoever the current management is is very unprofessional and unhelpful when any issues arrise. A worker forgot to add something to my skip order which is understandable, they're really busy, but when I tried to go and pick up what was missed the workers were not friendly or at all apologetic and ignored multiple calls, the manager said they'd call me back but did not. I have not recieved what I paid for. It was just a lil icecream, it seems so silly, but the lack of customer service felt like a lack of respect and turned me off from this location unfortunately. I hope things get better though!

Always feel rushed out and the staff roll their eyes or dismiss you when you ask for something, in my case, a straw.

The decline in cleanliness and customer service at the Charlottetown location has been really bad. This used to be the best fast food joint for a 100 % beef burger but now they taste like frozen thin processed patties. I also got a blizzard last week and it wasn't stirred enough, all my skor pieces were in the top part and then all vanilla ice cream below.

7 out of 10 times its a great experience. Sometimes you gotta re explain a menu item (I think this may be poor staff training or lack of care from the serving staff im not sure) multiple times while they argue with you (even though ive been to this location regularly for 10 YEARS) but eventually I manage to either get them to comprehend or I get a manager that knows what I'm talking about. Other than that the food is almost always fresh (but sometimes it's not and you have to fight to get it made fresh). Ever since they changed there burgers to these new gross ones though I would highly recommend avoiding them. The old delicious flamethrowers and grill burgers are gone and cheap gross fake meat has replaced it. I would have made this a 4 star bit those burgers are really really bad (but if you like McDonald's gross burgers you'll probably like these ones) the quality is a massive drop from what they used to be and if I didnt still get good Blizzards and chicken strip it would be a 2 star rating no questions.

Terrible, the food was awful and the prices way too high, this place has really gone down hill since the new ownership has taken over.

I understand inflation is the reason prices are going up on EVERYTHING. But why are prices inflated while products are becoming deflated?

DQ used to have 2 for $5 deals. Now it's 2 for $6. Bought 3 chicken wraps tonight for over $10. Wouldn't be so bad if they put an actual chicken strip instead of a chicken nugget. Most of it was bread with a couple pieces of shredded lettuce and cheese and a pathetic piece of meat. If prices are going to keep rising, the sizes better not keep shrinking.

Also, I can't remember the last time DQ didn't ask to pull ahead and wait. It's literally every time. Even for 3 nugget wraps. Thats it. The more I eat out, the more I remember why I like eating at home! It costs less, tastes better. Take out is going to become a rare treat from now on. Everyone seems to hate their Jobs and you can literally see and taste the hatred.

They always make the order wrong I will not be going back this is twice that it happened that I ordered and they have been out and just make whatever they feel like and send it out and then don't even say sorry or offer you a refund

I was very happy with my daughter's birthday cake from here. They were able to add a Roblox pic to the top for her too.
Also we all enjoy getting ice cream here occasionally.

I used to really relish their banana split, it used to be my go to desert at least twice a week along with my kids. Not any more as now a days it's most hopelessly made by untrained and unsupervised staff. The last banana split I got was without any wiped cream and no toppings either, it was half hazardousley put together some how. I will certainly miss my DQ bananasplit here.

Found a hair all the way through my ice cream cone. When I took it back in to show the employees, no one said anything to me, just tossed it in the trash and made a new, smaller one. Nobody apologized to me or showed it to anyone else. I understand that things like this happen, but they weren’t that busy and could’ve handled the situation differently. I also thought fast food restaurants were supposed to wear hairnets?

I really like Dairy Queen but I'm gonna give this location 3 stars due to its declining quality as of late. Chicken strips are very small, potato skins are sometimes still cold, and order accuracy hasn't been the greatest. It's not ideal for someone who uses the drive-thru. I hope they improve on some things in the future.

It's good but very expensive for icecream cones and blizzards. I'll go again but I'll keep the cost in mind when choosing a spot for ice cream.

Please stop advertising blizzard flavours that you do not carry. I have gone to this location a couple times over the past two or three weeks and ordered an Oh Henry! Peanut butter blizzard only to be told this location no longer has that flavour. Despite being told this, you continue to advertise the blizzard on a poster inside the store and have the flavour on the menu. The least you could do is put a piece of dark paper over the flavour or write a notice saying you ran out of Oh Henry! Inside your store. I am most disappointed in the lack of communication.

Sometime since January 2022 they’ve changed their beef… they’re now serving disgusting processed patties. I’m assuming this is part of their new “Stacker Burger” menu change. Went from the absolute best fast food burgers to the absolute worst. Yuck.

Terrrible customer service. It appeared that the 2 employees I interacted with didn’t really care about their job or how they performed. Additionally, my $5.79 banana split was very small, smaller than other DQs I have gone to, the employee neglected to add the third sauce and when I went up to ask for the omitted sauce to be added to the third ice cream he slathered over the others. Also, he said that whip cream is an extra charge! Like what the heck DQ? Gouge the customer much? Should have taken a pic to add to my review just to show you how bad the iconic treat has become. Very disappointed in this location.

The manager is amazing, sometimes handing out free food if extras are made, and being so kind!

The Charlottetown location is definitely NOT Senior Friendly and others could slip in the parking lot
I was just on my way to enter when there was a sign to use doors on other side.
Ok.
I went to walk in front of the store and found NO plowed walk way.
Idid that slipped on some ice in the parking lot
. At age 65 I have anti slip studs on my boots and a spicker end on my cane.
I fell directly on my back and luckily my son and some kind stranger s helped me to my feet

I'm going to check myself every day in case I s.uustsined any serious injury. If so, I will contact legal counsel and the Franchise owner will be held rems.ponsiblr
As I said I do have witnnesses who will testify on my behalfThllllllllll ball is now in your court