Holiday Inn Express & Suites Charlottetown, an IHG Hotel

Would definitely stay here again! First time staying at a Holiday Inn Express since I was a kid and it was great! The service from ALL staff was wonderful, very helpful, polite, and welcoming. Additionally, any messages or inquiries I had prior to our stay were answered respectfully and quickly! The continental breakfast was delicious, lot’s of options, kept clean and stocked. Really appreciated the quality soaps/shampoos and quantity of towels/wash cloths left in the rooms. I felt comfortable in the rooms, cleaned well. There was a noise complaint (from another guest we over heard being discussed, we didn’t experience any issues) and from the sounds of it, it was handled very quickly and successfully. The location is okay, I’m sure there were hotels with more walkable attractions, but we had a car so it didn’t bother us and nothing was more than a 1-2 minute drive to the downtown area. Parking was free and there was plenty. There was a small indoor pool, not the cleanest and quite cold, but that was a bonus anyways.

One of the worst hotel experiences ever. And no offense to the staff as they were all lovely people and their polite hospitality is the ONLY reason this review isn't 0 stars.
Upfront, we got the king-size room with the jetted tub. Not a brag, just letting you know that this was meant to be one of the best rooms in the whole place. Wow. SO NOT WORTH IT. We went for 2 nights and it cost over $600 for those 2 nights, (and we're IHG rewards members and that price was actually the discounted member price!) and for all that, the biggest issues were the toilet and bed - which is kind of a big deal, right? !
First, the toilet. My god. So low to the ground, so cheaply made, with a wonky toilet seat that, kid you not, slid around slightly when you went to wipe, which felt so awkward and kinda unsafe? And to top it all off, the toilet paper was so cheap and rough, it actually irritated my skin. DOWN THERE. Now, whatever gender you might be, whatever “junk in your trunk”, you can appreciate that is NOT a spot you want to have irritated skin. It honestly ruined the trip because it made walking around and even sitting down or turning over in bed, a nightmare.
Second, the bed. Creaking loudly, with pokey springs, and generally smelling faintly of urine. I could barely sleep in it, and I can famously sleep anywhere. The fake-leather upholstered headboard had greasy marks on it and given the material, the least they could have done was wipe it down between guests! I did wipe it myself, but for the price, I shouldn't have to!
And frankly, having a bed and toilet that are in good working order, comfortable, and NOT gross, are the BARE MINIMUM for a hotel room, especially at this price. So already, as you can tell, NOT worth about $300/night.
Here's a list a few more issues that really grossed me out or annoyed me about the place:
1. The pool has a ring of dirt around the inside at the waterline. Eww.
2. The hot tub is in the actual bedroom and gets water EVERYWHERE when you use it.
3. Said hot tub was actually dirty when we got there. Had to get staff to come clean it while we went out for dinner on our first night. I'm talking other people's hair and weird red markings in the tub.
4. One more thing about the hot tub: the edge of the tub is pretty tall and there's no steps or handrails. If we were older or we were less.agile? This tub would have been a definite safety hazard. Heck, it WAS a safety hazard - I slipped/slid a few times trying to get out and if my husband wasn't there to grab onto, I might have gotten hurt.
5. The box of soap and the bottles of shampoo, etc.were ummm.crusty. There was like, brown crust on the bottles and bottom of the box.
6. Speaking of crust and strange red stains. The lampshades by the bed were stained. The wallpaper in the bathroom - stained. The chair in the corner, also. I know no hotel rooms are 100% clean, but combined with all the other gross-out items on this list, it just was the poop cherry on a poop sundae, you know?
7. No, wait. I'm wrong. The poop cherry was actually the fact that the facial tissue stank like urine (probably because they store the tissue box above the toilet) and I only found out when I went to blow my nose. Which as you can imagine is one of the nastiest feelings in the world.
It's not all that close to downtown Charlottetown either, so it's not what I'd call a convenient location if you plan on visiting the provincial capital, nor is it close to attractions like Green Gables.
We are IHG members – we’ve stayed at plenty of other locations in this chain, and we’ve never seen one as dirty or poorly maintained. I’m honestly considering calling their corporate line to complain, which is something I never do, and I almost NEVER write reviews, let alone poor ones, so please take my word for it.
So, in conclusion: Save your money, go somewhere clean and actually comfortable. It's really not worth the price.

We just stayed two nights here on a vaca trip to PEI, and thoroughly enjoyed the place. The free breakfast was very good, and the rooms are pretty nice. Clean. The staff that we engaged with were excellent. Not very close to downtown Charlottetown, but driving wand parking was easy. We would return to this place.

We had my daughters birthday at this hotel this weekend and the staff are beyond amazing! They were from the very beginning to the very end (we check out tomorrow and I don’t doubt my feelings will change). We were able to use the breakfast room for pizza and cake, the pool was warm - the breakfast staff friendly, the front desk staff super accommodating to our needs. I will certainly always stay at this hotel if ever need be again. Zero complaints!

Strangely I can’t add a new review from this year. Impeccable service from all staff so I’m adding now (2023) 100% recommend!

Le pire Holiday inn express que j’ai fréquenté.
Nous sommes là pour 5 jours d’affilée et on nous donne une chambre dans le sous sol vu sur le stationnement. On n’a aucune intimité.
On est trois mais impossible pour l’entretien ménager de mettre 3 serviettes, il faut aller en chercher au front desk.
Chambre très humide, les couvertures sont humides.
Tuer plusieurs insectes (perce-oreilles) dans la salle de bain, probablement à cause de l’humidité.
Le bureau pour travailler est coller sur le climatiseur, tu gèles solide en travaillant.
Pas de petit fauteuil pour s’assoir relaxe et prendre un café.

Le point positif: les déjeuners sont convenable

Très très déçu de cet hôtel

Nous sommes arrivés dimanche le 23 juil 2023 et avons passé 5 nuitées le service des chambres extraordinaire les employés (es) de la journée et soirée sont d’une gentillesse sans fin et toujours prêt à vous aidez côté resto shopping quoi aller visiter et les déjeuners sont délicieux. Holliday Inn all the way merci d’avoir fait notre séjour si agréable

My only issue is the plastic forks and knives for breakfast. First time in holiday inn express we have had that. They were very flimsy.

Newly renovated, this is a clean, modern hotel with a friendly staff and a pretty good breakfast

A pretty new hotel. Integrated wood furniture, desk, drawers, cabinet, luggage bench, bed board, night table, mirror. Lights are beautifully selected. Convenient power plugs. Clean washrooms. Functional beverage nook. The common areas are elegantly designed. Good breakfast. The service was excellent.

This Holiday Inn Express is kinda of an older hotel that has been renovated. It isn't bad but I would say is on the "dumpier" side of Holiday Inn Expresses. Would I stay here again? Yes. But there is a fancy new Fairfield Inn down the street which might be more what folks are looking for.

Love the nice clean rooms as usual and I also just absolutely LOVE THE DOVE HAND SOAP, HAND CREAM, SHAMPOO AND Conditioner, DOVE as well, AND DOVE BODY WASH.so I was so happy all the best products that I normally use, no waste nice system. And all the other Holiday Inn Express awesome services. Thank you Charlottetown, great sleep before our drive home to Montreal, after a super night's sleep.
The bed

Very clean and nice. We were put on the first floor and there were kids above us who jumped around for an hour straight. We called front desk to see if we could be moved and they were very understanding and kind. They moved us to the quiet section on the third floor and it’s been great ever since. Easy five star for the kindness of the staff and the comfort of the room.

Poor is cause the day we checked out the hotel blamed me for taking besdcovers but I asked the housekeeper to remove them as I had my own bedclothes so i sspoke to the manger who also runs dalvay she said bring them back or we will be charge so I got a hold of the housekeeper who took them off to let the.manger and other.mangerI did not take them I did. Of even get a sorry this is wrong to treat guests this way and the man that fixes stuff in hotel I knew him from long ago and I think he had something to do with this poor manager and poor service. Never would I tell my friends to stay there

Very newly renovated. Clean up to date rooms. USB outlets. Like all the lightning choices. Comfortable bed. Very happy with the staff.

Wifi doesn't work, breakfast starts way to late it's on pen pushers schedule 9-5 workers, free considering how much the rooms ares. It's no where near anything close would not refer it to anyone.

The staff are excellent, very accommodating! I've never had such good service as I had at this hotel.the front desk staff and the staff working on the breakfast area, just awesome. Great breakfast too. The only thing that could have made it better, the room could have been cleaner but the beds are comfortable and the rooms are nice and up to date. We will be back for sure!