Kent

Get all your needs. Customer service is great. Always have an abundance of products. Willing to help or get the product you need. My go to always for my house repair and needs.

Very good building materials store, but unfortunately there are fewer and fewer discounted products

Placed an online order, and recieved a confirmation that the order was ready for pick up. My dad went to pick up the order and it was not ready.
He waited for them to pick the order, and they gave him the incorrect product.
He had to go back and have it switched out for the right product. They gave him the wrong product AGAIN.
I went with him the 3rd time, with the description from the website for the product I paid for only to find out they don't have it and the website was wrong. So I proceeded to get a refund and they told me it would take 4-5 days to process. They don't even do refund right away. The only thing I have to show the refund in my receipt with the item circled and written "Returned"

Come on, it's 2023! Get it together Kent.not to mention the negative attitude I got on the phone when I called back the second time.

I will not deal with the Montague store, insanely rude people work at the Montague store. The Charlottetown store is the opposite, amazing staff. Thank you for being kind and competent.

Everytime you go to pay for your item there's always an issue. There's no price tag, no upc code, the price is wrong, the cashier wants the customer to go back and take a picture of the price tag. Always something. Items are priced wrong all the time then they try arguing with you that it's not their fault. Started going to home depot, great experience there

Best hardware store in town. Every dept has knowledgeable staff and if they are uncertain they will find out. Always selections available

I bought countertops at Kent and had a contractor measure and install, but Kent did the cutting of the countertops; at Kent's request, before cutting the countertops, a cardboard template was made of the counter top (by my contractor) due to flaws in the wall structure. The counter top person at Kent came out to ensure the template fit, which it did. Then he cut the countertop, and it didn't fit on installation. The problem, as I see it, is with the cutting. Kent refuses to take any responsibility for their error. A friend of mine had countertops installed by Kent and it took them 5 times to get it right. I have spent tens of thousands of dollars at Kent Building Supplies since 2018 renovating my cottage, so I have been a good, loyal customer. For the sake of a $200 piece of countertop, you'd think they might offer to ty it again, or refund me or something! No accountability, no apology, and no compensation. This issue with my countertops has been one of the worst customer service experiences I have ever had.

Thank you to Nicholai and his team at Kent Building Chtown! They have been more than helpful in some big purchases lately.
I bought a 12’ Xmas tree, they took it down, helped me put it in the car, really easy guys to deal with.went back today for an HVAC, same things again. Real good communication between all those guys to help customers. Nice change than others stores where you are on your own and staff don’t know their products… Excellent hiring Jim! Tks!

When you go to customer service to pay an invoice in 2 separate payments and they 2 tell you it can't be done that way they get "manager" Tom to come he says it's can't be done, but then upstairs staff says yes it can and makes it so the 2 payments can be made.but no apology from the other 3 including acting manager for the mix up or to even say we learned something new today they just take the payments quietly. Do Better Kent!

Very well-equipped hardware/building supply store. They seem to carry everything! It's massive!

Good products and as competitive as the next place.
The new seasonal stock is n. Some nice looking stuff too.