Smitty's Family Restaurant

While substitutions for vegetarians are most often willingly accepted in most Smitty’s restaurants at no extra cost, that was not the case today at this Smitty’s restaurant in Charlottetown, PEI. The only Eggs Benedict offerings included ham or bacon. We asked to substitute the meat with a slice of tomatoes. We were told that it would be an additional charge of 50 cents each. Shame on you!

I love Smittys Restaurant. The food and service are excellent. The staff are very friendly and welcoming. It's definitely one of my favorite places to eat.

Cheapest restaurant I have ever been too. The gave me two sausage the size of my pinky. The bread wasn't toasted and the eggs were overdone underneath.

Still yet to find even a half decent breakfast spot in Charlottetown. Servers were nice though.

We placed an order at 4: 50pm on Saturday by phone. They took the order and told us it would be ready in 20 minutes. We arrive at restaurant to 3 waitresses saying the menu you ordered off of is not ours. This menu is the one linked in Google. They said our order would take until close to prepare and gave us grief for ordering. Not sure why they took our order in the first place. Restaurant was very dirty and nobody there wanted to work. Would never eat here

We placed an order over the phone at 5: 00pm and were told that the order for 6 would be ready in 20 minutes. When we arrived to pick it up, we were greeted with "so we were going to call you but didn't have the right phone number. Your order won't be ready until close. And what you ordered isn't on the menu. " When I told them I went onto the website, I was cut off and told they do not have a website. If you go onto maps, there is a link to their website.anyways, the 3 waitresses walked away and left my husband and I just standing there. It was very dismissive and unprofessional. We told them to cancel our order and left. After speaking with my husband I went back in to ask for the manager's information, along with the names of the people who were working. I was left standing at the front for over 8 minutes, with no explanation. Once the receptionist returned, she informed me that the manager Jamie (who has taken over the restaurant) was ready for me. Fast forward to today. I called to speak with Jamie. She was defensive and really did not want to hear what I was I saying. It felt as if I was being dismissed.

I will be following up with head office but in a time like this, where people are trying to cut back on spending, which is affecting all businesses, I would have hoped a restaurant would be greatful for weekly business. I would suggest if you are looking to eat out, you go to another restaurant, one that values their customers.

We had a great lunch there. Good food, reasonably priced & fantastic service by "Theresa" Thumbs Up!

Food was good. Service was terrible our waitress was rude and we barely saw her. She forgot our drinks until we were almost done our meal. Price was high for small portions.

Smitty's is usually really good, but the service this time was subpar. I had coffee with my breakfast, and they after getting my first cup, they came around 5 minutes later asking if I wanted any more. They didn't ask again the rest of the meal and when I had finished and the waitress asked how things were and if I needed anything, I asked for some more coffee. Rather than her getting me some she told me "Oh someone should be around. " After waiting another 10 minutes I just left. The restaurant was not busy at all, and there were plenty of staff walking by us, me with my coffee cup at the edge of the table with milk all ready to go. Would have been nice if the lady just grabbed me some coffee when I asked. Like I said its usually good but this left me feeling pretty upset.

Food is just as good as Maids down the road but you pay more. But it is nicer inside. Thanks for being mask-free and not bowing down to the COVID propaganda. People are clueless to the TV lies.

I tried viewing the menu online but what a FRUSTRATING experience that was. When trying to view the menu, it asks if want to “Download the PDF? ” but when you click on that, you receive a 404 Error message stating that the page is unavailable. Then it shows images of pages of the menu which your supposed to click on the page you want to view. Yeah right! When you click on an image like the breakfast menu for example, the page will open but you have about 3 seconds to read it before you get kick back to the main page!

If a company the size of “Smitty’s” can’t even have a website that works, it tells you a lot about what you can expect at one of their restaurants. We were considering go their for a meal while we’re in Charlottetown on a short vacation BUT, I guess we’ll SKIP this place!

Check your website once in awhile people and FIX IT!

Nice Sunday breakfast safely served. Eggs Bene tasty. Side fruit a bit off. Pancakes very nice with crispy bacon.

Great breakfast! Best pan fried hashbrowns, with onions, that I have ever eaten! I order tea, because the only part of Smitty's breakfast that I don't like is the coffee. It is just too weak in my opinion. Otherwise, great bang for my buck! And our server Amy was super!

Thank you for not following the COVID propaganda. Very few places have the backbone to resist the control grid against the liars around us. That alone is worth 5 stars but breakfast was ace too.

If you enjoy packed, noisy family restaurants with fairly average food, you'll love it here. And if you're like Kevin Hood, the reviewer below me, you'll especially love the fact they don't wear masks while in extremely close proximity with customers, during a pandemic, because the staff at Smitty's don't listen to no media brainwashin'! True heroes, Kevin, true heroes.

Fast, courteous service. Staff is following Covid-19 safety precautions, but not wearing masks. Fantastic breakfast at a good price!

We have always enjoyed the atmosphere at Smitty's. The meals are delicious. My husband and l go once a month for breakfast. Our breakfast date.

The food took over 30 minutes to be served and when I received it it was cold. The prices are not reasonable and I paid way too much for what I got. Don't recommend

Enjoyed a brunch with my family, food was okay, hashbrowns were burnt, eggs were overcooked.it was okay but room for improvements for sure!

Best breakfast poutine I've ever had! Great breakfast specials for those that are up early, and the most friendly staff that have ever served me!

Very accommodating. Was able to get business work done at a corner table in peace. Great food. Great atmosphere. Calming.

Not sure why I haven't visited this spot more often. I felt welcomed and comfortable dining alone or in a group. Friendly staff, and fantastic food.

The managers breakfast specials are massive and cheaper than some of the other competitors out there. 6.50 a plate I’m impressed

Fantastic! After the hurricane they were one of few resturants open. They were very organized and efficient. Everyone was friendly and helpful.

I enjoy having Sunday breakfast, since a bad experience at another establishment, smitties has raised the bar for where I will eat breakfast when choosing to go outside of home. Bravo