The Home Depot

Does Canada love cockroaches? They don't sell any traps or sprays at their local stores and I'm so confused. Very disappointing.

I ordered nearly a year ago but the kitchen cabinets are still not completed. Every item of kitchen cabinets is slow and they always blame the manufacturer. With the countertop category, I had to stop ordering Homedepot and order Victory Company to install. And after nearly a year it still hasn't been completed. I have sent emails many times with questions and requests for resolution, but many of the emails I sent were not answered. The most recent letter I sent to the manager but did not receive a reply. The possibility of missing an appointment often occurs if your order is not available at Homedepot.

Not enough employees to help you find anything in such a massive store. Deffinetly one guy was great with helping, but otherwise, I had to basically lap the store to find anybody.and the ppl who I did see were all just sitting at a desk staring at a screen when it was quite obvious I was looking for help.
I felt as though they were purposely hiding out so that they didn't have to help me find a cpl of items.and still paid just under $200 bucks. Very pricey.

Great service from Syeda in the ctown pei store in the appliance department! Very friendly and willing to work with us to find what we needed:)

Disappointed it's hard to find someone with any knowledge to help you I also bought a hot water tank took 20 minutes for them to find someone to help me load it in the care. I don't plan on going back to homedepot again. To shop it's online or kents for me

The store is great, and so are the employees, but I can't simply fathom why they're unable to answer their phones. No matter how many times I call, no one picks up. If you're not planning on picking up the phone, why do you have a phone number for customers to call? This is the only issue with the store; otherwise, everything else is great.

Home Depot cant deliver appliances as promised. They just give you the run around and pass the blame. Pointless to purchase them if you cant deliver on set date. Thanks for wasting my time and money. Better off taking your business elsewhere!

Terrible online ordering process. This store will sell your online purchase orders for pick up if they get the chance.

Home Depot in Charlottetown used to be our go-to hardware store! Not anymore!

On at least 3 different occasions we went to the store to purchase something. They didn't 't have the item on display. We asked a clerk who looked it up in the computer.

We were told they had them in stock. They went looking for them and couldn't find them. Now if it was saying 1 or 2 in stock and they couldn't find them, we'll OK. But all the items were 8 or up in stock.

On two different occasions the clerk asked a Supervisor who couldn't find them!

One occasions, a clerk went to get a flat of bags of gravel and never came back.

Another occassion I stopped a clerk to ask where something was and he told me I'd have to ask another clerk cause he was going on break!

They have more items out of stock then they do in stock now.

I have spoken to the store Manager, and was basically told, oh well.

It is really pathetic in there now!

Great service in the appliance department. Lin was very knowledgeable, professional, courteous and delivered excellent customer service. Thank-you.

I've yet to have a disappointing experience with Home Depot, particularly in this location. The staff members here are accommodating, down-to-earth, and honest, which is quite refreshing for a change. This location also carries various products not found in other stores and offers them reasonably priced. Furthermore, online ordering is easy but buggy, so step in and talk to someone after placing an online order-it might be ready for pickup, but you'll never know.

I call your store and it took three different people to finally know what I was asking for. The problem is that the last person didn't really know what I was asking for

Always a great experience. Friendly staff always around to lend a hand or share knowledge. Great store. I always leaving happy and satisfied with what I'm looking for.

Very frustrating experience. I purchase a curbside pick up for 21 items mostly 2x8 lumber. After 18 hours no email confirmation on order being ready for pick up I went in to store to enquire on status.apparently my order was lost or overlooked. I would not recommend to service at this point.and I'm 'Gold' level on pro extra.doesn't feel like gold.

Nice store, Home deport customer credit card is good option to have. You can buy stuff and make payment within 18 months.

Terrible experience. Bought a 300 dollar rangehood only to find out after opening box that an accessory needed for round ducting installation, was sold seperately so i cant install. Accessory is a SKU but out of stock and not one person could tell me anything on new shipment or if it was at another store. Should be clearly stated on outside of box that this item sold seperately. Also, an online rep give me contact for supplier in order to get myself. I tried that and they say have lots of stock but costs more to ship to me than part is worth. I cant understand how a Home Depot purchaser cant get an answer on delivery while supplier says they have lots in stock. What a rotten experience on something that should be so basic. It was a Nutone rangehood by the way

The assistance management was rude and snotty when being noting but kind. Than made comment about me being from another country and to learn English better that made me sad inside.

Over a hundred wheelbarrows listed in stock between 5 different models but noone was willing to sell me one. One person says its seasonal which i find hard to imagine for a place that sells construction equipment and the next person tells me its miscounted.

5 different models, miscounted.

If your inventory is that kind of a mess than get your freaking house in order and stop wasting people's time.

I called yesterday at 840 looking to buy a well water pump got customer service thats fine asked for plumbing department and got returned to the customer service fine.got transfered again to plumbing and two guys were arguing about which one was going to take the call and they hung up on me! I was not impressed oh well eat sh@t home depot i spent my $500 at kent instead. I wont be back to home depot charlottetown

Tried to submit a review on Home Depot's website directly but it seems to keep getting deleted. I wonder why.
So I'm leaving it here, this review pertains to a specific experience (buying a new John Deere lawn tractor) but is reflective of many experiences I've had a this location

First off there was zero customer service while ordering. The sales clerk really knew nothing about the mower at all. The mower delivery had to be changed because he also didn't realize the mower had to be gone over by a John Deere tech. Once figured out delivery did go fairly smoothly and for the first few mows I was fairly happy.

However I quickly realized the deck was not leveled properly upon delivery. I just spent 3000 on a new mower and my old 2001 MTD mower did a better job. I called the store and spoke to the manager of the lawn and garden department. The manager told me it'd be a 3 week wait because it would need to be serviced by a John Deere dealer. I really didn't want to wait that long since my old mower was now gone. After some back and forth calling, the manager decided they could do it at home depot and it would only be gone for a week at most. That seemed reasonable to me and I said OK. I was instructed to leave my mower outside (since I wasn't going to be home), something I really didn't want to do since it's quite costly. It was agreed I could leave it in my back driveway since I have security cameras there and that made me feel safer.

I called Home Depot the day the mower was to be picked up to confirm and to verify the driver knew it was in the back driveway. I was told if it's not out front they may just drive away so I wanted to make sure. I spoke to someone in the Lawn and Garden department and he couldn't find a work order for it to even be picked up at all. At that point I was getting pretty tired of the whole ordeal and told the man on the phone I'd simply buy a deck level and do it myself, however I'd have to find a neighbor whose garage I could use because it needed to be done on a level surface. The man on the phone said they'd reimburse me somehow if I came in but I really feel awkward about going in at this point. The whole process has soured me a bit and instead of enjoying my new mower I'm left annoyed.

Like I said, I do like the mower but I really wish I could have bought it from a dealer but they were out of the model I was looking for. Customer service at Home Depot just really isn't great in my experience.

Great place for all your home needs from tools to garden, pest control and more. Friendly service and will go out of their way to help.

Not impressed at all. Went in to buy a few things and got to the checkout to find no cashiers, only self-checkout. We left without buying anything.

I had such an amazing experience at the Charlottetown Home Depot location that I needed to express my gratitude to Mike and his team for absolutely personifying the customer first policy that Home Depot so proudly displays in their store.

Mike, through his kindness, patience and taking the time to understand my concerns as needs as a customer was able to provide customer service that went above and beyond. This was my very first experience in a Home Depot location and Mike's commitment to making the very best visit for me had made me a proud and confident Home Depot shopper. I know that this is a store I can believe in and who believes in me as a customer. This is a genuinely invaluable quality in any store that makes it shine and stand out.

10/10 for this amazing location, where customer care means you're a vauled part of the Home Depot family! They take the time to understand all of their customers needs and make sure to let them know how important each individual is to them. Thank you to Mike and his incredible team, you are all fantastic!

Super helpful staff, everyone seemed friendly and patient during this frustrating time. Especially since we needed a new appliance and didnt know what to expect. Great job

Went in looking for a simple kitchen faucet spout as mine has to be replaced, spent 15 minutes looking for one, had 3 employees walk right past without even saying "hello" or "can I help you with anything? ". After not being able to find one, the next employee who walked by me I said "hi how are you doing? ". As I was getting ready to ask if I could have some help, they replied "good", and immediately walked away before I could ask for help. Very poor customer service, so I'll go someplace that is actually willing to help me find what I need.

Allow a good 20 minutes extra if price matching anything over a few dollars. They have to look it up on their own computer and then find a manager to approve the discount.

I like some things about home depot usually cheaper than Kent.but like Kent, their staff have zero knowledge due to high turnover and low paying of employee's

Great helpful staff in every Department. Suzy Pawley the kitchen designer was amazing. She saved me money on every turn. Ask for her! Fisher in appliances was also really great to work with and saved me a bunch of grief by giving me honest suggestions.

My husband & I have been searching for a storm door for our house for over three weeks so we decided to visit your store on Thursday, September 17th around 4'ish. Our first encounter was with a male clerk down by the doors & window section. This gentleman was busy with a customer so he told us where to look. We had questions so went back to wait our turn when a lady clerk with short greyish hair came along and asked if she could help which I must say she did. She helped us look through the various doors and then went back to the computer and discovered that there should be some just coming off the truck so off she goes and returns with one on a trolley. We feel that this lady went above and beyond to help us out. We were so excited we forgot to get her name. We both agreed that this is what customer service is all about - friendly professional service and willing to go that extra mile to please a customer. Our experience with this lady definitely will encourage us to return to Home Depot again. Thank You for your Exceptional Service. I should also note that this lady's shift was almost to an end. Hoping this will enable you to identify her and pass along our thanks to her.

Great products and quality. Knowledgable and helpful staff. Home Depot Credit card sometimes offers 18 months interest free credit when you spend $299 or more.

Excellent knowledgeable staff. Had great assistance in locating everything I needed and answered a few home Reno questions I had.

Dead battery in my $200 drill set and since I didn't pay for it with a home Depot card I have to contact the manufacturer. Not like Canadian Tire or Princess Auto where they exchange it.
So much for off line shopping?

Staff are standing around talking to each other instead of helping with loading lumber on cart or on the truck. The one staff that offered to help had no idea how to and just got in the way until told to leave. AND the large doors for exiting with lumber did not work.

While trying to checkout at home depot there was a problem with my store card. Long story. JOANA at the Home Depot in Charlottetown was lovely and amazing and saved my sanity during the 1.5 hour wait.

You’ll not find better people than Rod and Scott in appliances. They are very knowledgeable and friendly to deal with. I wouldn’t buy appliances anywhere else but Home Depot!

No staff to help me find what I was looking for. No carts for plywood available and staff not following social distancing etiquette. P

I was a fan until my last 2 experiences here. I live 45 minutes away from the store. We went in looking for a John Deere tractor (start at 2600 after tax), we see a "Don't pay interest for 18 months sign" my brother mentioned there is an add online for a free cart with it. Perfect. We ask the man about the no interest thing. He says that's with the credit card. We say awesome, let's do it. (The credit limit was 1500, well below our credit level and the 2600 you'd need to get this "promotion"). I run to Walmart, my partner finds out eventually that the card won't cover it all. We pay 1100 out of pocket. Annoying but we got the tractor, forgot to mention the cart with all the stuff going on. Tossed to an employee who has no idea how to split the bill, who then has to get another employee who goes over everything the first one had and is now trying to tell us we have to pay for 1100 in cash, which was what we were at the register for in the first place.
Two days later, it's in our driveway. My brother asks about the cart. I call, the guy on the phone can't get anyone from Seasonal on the phone. I say that's ok, I'll call back tomorrow as it was close to their closing time.
I call back, get seasonal, the man on the phone says "ya we have a few, no problem, just bring your receipt to seasonal". I drive the 45 minutes, get there, go to seasonal, they now say they have no idea, I. Sent to customer service. Wait another 5-10 minutes while I'm told by a employee to stand right behind a senior male customer, I said "social distancing is still a thing right? I'll stay here on the marked spot"
The woman and the man (same one who offered the credit card the first day we were here and the one who knew what I was there for this time) go over everything and say something about the company puts up deals online and takes them down again, and how I'd have to do a return and purchase again, I say fine, then after all this they say " oh you have the credit card. That was the promotion earlier this week, and you can't have both" so their credit card is offered as a "special", and I drove an hour and a half to be told I already had the "promotion", which was the 1500 dollar limit on a card for a purchase of something it wouldn't even cover.
I'll go to Kent's from now on. At least they offer airmiles while they give ya the run around.
P.s. Employees were all very polite, but uninformed. They don't know, and wouldn't know the online deals according to the woman who I dealt with at customer service. How can your seasonal section employees not be aware of seasonal offers? Especially the old guy who walks around like he owns the place. Also he once told my friend and I to go buy a dishwasher somewhere else, years ago, and took his earpiece out to whisper it to us. Lol

It took a little while to get help with getting my lumber but the staff were helpful and friendly. It was difficult to work in the lumber area as it seemed to be set up for the online orders which were stored in the middle of the aisle

Excellent service 9/10 times. I've been there tons recently and have had a lot of good help. I really appreciate that they will cut lengths for you when you purchase wood or trim. It's helped me tons with driving a hatchback and not a truck!

I've only had two less-than-stellar encounters- an older gentleman in the tool rental section who had no interest in helping or even acknowledging me.and one guy in paint who suggested a product that absolutely would not have worked for that I was doing. It just took reading the can to see it was an absolute no.

For the two not so great times, I probably had 8 excellent times. Even the younger guy helping with carts and car loading is kind and helpful.

One of my favorite stores. Ample parking and easy access. My wife likes the clean and large washrooms. The selection of building materials, tools, home improvement items, appliances and garden equipment and supplies is impressive. The staff is always helpful.

Always helpful staff to help find what I need although sometimes the wait to find a staff member is a bit frustrating.

Good variety home improvement items has a lot of different tiles that are not carried in other stores

Very helpful in paint dept. We are painting our kitchen cabinets & they hot us everything we needed!

Great selection as usual. Nice to be able to get exactly the number of parts I need. Strange thing they did with the cashiers though.

Great place for all your hardware needs and what not. Always reliable and always so easy to return things.

Very large store. Very larger parking lot. They have great prices and great sales. Very large selection. Staff are very friendly and knowledgable.

Awesome, the staff are very helpful and go to their way to help you find and order what you're looking for. A special thanks to Heather.

Great, friendly and knowledgeable staff! Fast check out with the self serve option, de bit machine wouldn't tap a $30 transaction, but staff were there to help! Product is a bit overpriced compared to Canadian Tire and Princess Auto

Once you find an associate, the service is fantastic, however, be prepared to wait a long time before one becomes available

Like anywere. Terrible costumer service. In fact even the workers know it since they insist you use the self checkout. Guess they just want to stand there and get paid.