Allstate Assurance: Agence de l'Ouest-de-l'Île (téléphone seulement)

I just have to say I really like Allstate for my insurance, Charles, has been great, he goes above and beyond for his clients! I would highly recommend! Look into them yourselves before you choose anyone else!

Few words to describe Allstate Assurance: Professional, Very efficient, Customer service oriented. I have been with Allstate for many years now and I have been very satisfied with them. At Allstate, you are taken care like a member of the family. You will get very good advices and best way to save money with very good coverage based on your needs. I would like to specially recommend Charles El Ogeil, the best agent ever. He is amazing! He has always provided me with all the needed coverage with the best premium. He is always answering my calls/texts. I can call him during the weekend and after working hours. He is caring for you like you were his family. I have always been very satisfied with his service.
Last year, my Honda Accord was stolen and Allstate quickly took in charge the claim without any delay. I called Charles and he organized a rental car for me during the whole claim process (approx 3-4 weeks if I remember correctly). The whole Allstate staff who helped with the claim was so professional and so quick in treating my file. Everything was resolved on time. This is the big difference between a good insurance and an amazing one. Allstate is among the amazing ones. They listen to you, help you, give you advice, share important information with you, take the time to guide you and when needed they process your claim on time without asking 1000 questions. This is what we want from our insurance, a great service when a problem arise. Also, this is why I highly recommend Charles, he is the best agent I have worked with in many years and I switched insurances (BNC, TD meloche monnex, etc). If you want the best, don't hesitate to go to Allstate West Island and ask for Charles (you may also call). You will not be disappointed. 5/5 stars all the way for the team and Charles!

Worst customer service. I asked to cancel my insurance and they refused to do so and kept charging me. I am still trying to get a refund and cancel my account with them.

Excellent service and very satisfying. Charles always makes himself available, answers my questions and is constantly there to help.

I am new to Canada and thanks to AllState i feel secured and safe. I filed a claim last month and they were always punctual and available to help! So professional!
Definitely highly recommend! Thumbs up

My agent provided me with all the needed coverage with the best premium. He is always answering my calls. I can call him during the weekend and after working hours… i am very satisfied with his service.
I had 2 claims in 2020. Allstate paid both of them without any delay. They were so professional and so quick in treating my file.

I've been with this company for more than 1 years with no claims, I contacted the local agent by email for a letter of experience in QC for some provincial change matter but no response at all, they respond they have profit I think, bad experience, they don’t respect their clients.