Artika

I'm happy to say Artika helped me out by shipping me a free replacement clip/bracket for my shower caddy after mine mysteriously broke. Thanks for the help

The light work perfectly I like but, the only reason I bought it that so I can control it with my phone but the app is not working at all, it keep shutting down even after uninstal it and re instal the app. I sent an email and got nonreply about the app so if you bying it to use it with your phone don't.

Reply in a minute, super fast response, help me slove the problem right the way, it definitely help, I appreciate, Thanks.

Service was excellent. The information was clear and easy to follow.done it all in the same day. Will buy Artika again with service this good.

After discussing my problem Erick advised exactly what I needed to do and guided me through the process. After completing what was required to get a replacement for a defective light fixture Erick advised that that I would receive tracking information when the fixture was shipped. Could not ask for better service, thanks Erick!

N'assume pas la garantie des lumières qui n'ont même pas 1 an parce que nous less avons acheté dans un centre de liquidation. Très mauvais service et très déçu

One of the product that we purchased was defective. We contacted Artika who gave us a full refund for that product. Thanks

One of the worst light brands, I bought a ceiling mount LED round light from Costco 2 years ago to upgrade my home lighting, and now I have three nos. They are not working, and I couldn’t get them replaced at Costco because they stopped bringing the same models due to the high complaints volume and returns they get. I’m going back for old-style light with bulbs for long-lasting.

Had an issue with a product and it was resolved quickly and to my satisfaction. Thank you Lenin. Reading other reviews, it is reassuring that Artika sticks to their warranties.

Had a minor issue with our latest Artika purchase. But, the Artika customer service team went above and beyond the call of duty and is shipping us a replacement product. Met and exceeded our expectations. Thank you Artika!

Great customer service from Tyffany, gave me no return hassle when I realized I could buy the products I had previously purchased with a Costco membership and get a bit of a discount. Thank you for A+ service, and will be looking forward to seeing how the pendant lights look after my remodel is finished.

After installing the stream undercabinet lights, the motion sensor didn't work.at all!
Therefor I went to the site for the phone number and was approached by a rep, Darwin, via instant messaging (which I hate). I was provided the phone number which a called right away. I spoke with someone and after a useless conversation, she told me I'd have to call back in a week since they're backordered. She wouldn't even START an order, she just told me to call back.
Darwin was still there in the open text box asking me questions to help so I told him I just spoke with customer service and they said they're backordered and that I'd have to call back. He told me they're definitely not backordered and that they're currently in stock. He took my info and that was that.that easy! Darwin setup a replacement. I'm VERY grateful for his help. As far as the woman I spoke to, I don't know what the heck she was doing but she's clearly in the wrong field.
THANKS TO DARWIN, MY EXPERIENCE WITH ARTIKA IS GREAT!
Thank you Darwin! I look forward to getting the replacement!

Contacted Artica to report about under-cabinet LED lighting panels not working, and CSR Darwin, after finding out the cause being faulty sensor, efficiently arranged shipment of replacement, and I am happy that my lights work perfectly again. THANKS.

Very nice lamp but was smaller than what we needed and asked to return it. Everything went extremely well, Artika sent me the return label at their expense and credited my credit card even before receiving back the lamp.

Very happy with the Tivoli Vanity lights that we bought… affordable, good quality, easy installation, and they have the ability to go from soft white to daylight with a flick of a switch. The order was delivered within 4 days! So very impressed with Artika!

We purchased a chandelier, the quality was excellent, better then almost all other we have purchased in this price range<$500. The installation was very straightforward with great instructions. We had an issue with some damage on the product, support was very responsive and the resolution was exceptional! I would highly recommend this brand.

A light fixture I bought more than 2 years ago stopped working and when I called Artika, , they said they would ship a new one to me right away, no questions, no receipt required. That is terrific customer service.

When we had an issue with our newly purchased lights, Artika was very quick to respond. Even after my delay in getting them information, they quickly processed through a warranty claim. Fantastic customer service, thank you Hanna!

So far, I'll give this business 5 stars. I purchased a number of the LED panels for replacement of standard 4' florescent fixtures in my house and garage. These were purchased at a local Costco here in Atlanta. Really lie the look and warm light these fixtures put out. The installation was easy, especially with the mounting panels and accessories provided.
Unfortunately, one of the panels fail to light up one day, (on a circuit of three panels in a large closet). Going back to the install and manual instructions provided with the unit I began looking for troubleshooting (usually at the end of the manual) solutions, finding none, I decided it was time to call the company for help.
Speaking with support tech Darwin Gomez on their chat window, he quickly authorized to send out a new unit to me. This was followed up by a case number email, with the promise to send a further update once the unit leaves the warehouse, with delivery anticipated in 5-15 days.
So far, a great product and super support from the company.

I bought an under cabinet lights, product is great, superb illumination. Every time I browse Artika's website an agent contacts me for assistance, great customer service.

Just bought a Salto Flashmount, expecting the same

Tres bon service. La communication avec l’agent est facile et clair. Il repond a mon courriel dans la journée.

Edited: item was exchanged for another "similar" item, since original item has been discontinued. The "closest" match offered as a replacement was of a different size, type and cheap materials used. I reported the issue to Customer Service and got a refusal to deal with that any further, since the warranty exchange has been processed already.

So my VERY best, positive experience has been replaced with neutral/negative, because of that.

I hope that helps you with the future purchases.

Original 5 star review posted: Fantastic products, great customer service! My go to brand for all of my Renovation needs, since i was introduced to a product at Costco Store. Long lasting product, energy efficient, looks great, made from quality materials.
Strongly recommend to check the brand variety, before considering any other brand on the market.

I purchased my Artika Under Cabinet Lights at Costco for a very affordable price and found them easy to install. They were a great improvement over the 120v halogen lights I had previously. Those were hot and used over twice as much electricity. Unfortunately, one of my units failed a couple days ago. I sent an email to Artika's support reporting the problem. They responded the same day and shipped me a three unit replacement pack. That kind of customer support is the greatest reason to use their products.

Amazing customer service, answer very quickly to my request about warranty and very undertanding. Thumbs up to this company!

Drove all the way to Stoney creek from Niagara to their Costco Road show. When I arrived they were sold out of everything. Waste of my day. Contacted customer service as the seller at Costco instructed me to do and customer service did nothing. Very disappointed with the customer service.

Adding to reply to your reply:

The person at costco told me that since they were sold out that artika would honour the costco price if i reached out to customer service. Which customer service told me they would not do. Waste of a trip.

Very good experience; a leader in these times where the majority of business are doing business in spite of themselves.

I bought 6 Colonial carriage house lights to update and replace old ones on our house. When we went to install them, we discovered that someone previously had bought one and 'raided' it for some hardware needed installation and use.

I called the company and had the pleasure of working with Hanna Shade - her service skills are spot on! She guided me through the model identification step and quickly determined that the proper remedy was to ship out a replacement. She advised that this product did not require a return of the deficient one and suggested that I recycle the unusable parts. I asked if I could safe the glass panels as I thought that with 6 on the house, spares/replacements may be needed and she agreed.

I am so pleased how they look on our house and they really illuminate nicely the area they are installed.

THANKS HANNA AND ARTIKA!

Reached out to support because light had quit working. Emailed support and described problem. Within 2 days new light was on its way to my Residence. Thanks to Tyffany for her prompt and helpful support.

Amazing customer service. Had the pleasure of being assisted by Lenin who provided me with a replacement part for my light. Customer for life!

I was assisted by Hillary. She promptly and fully resolved my issue. Service was above and beyond my expectations.
Thank You!

Artika lights and design so modern. Beside that they have wonderful people at customer service make it easier on customers and very fast.
Please keep up the excellent work.

Lenin provided great support. Prompt, sharp and knew exactly what I was looking for. Thank you so much for the help Lenin! When buying a product third hand you never know what the experience will be working through the manufacturer for a replacement part. Artika came through!

I called about missing hardware on a light fixture I purchased a year ago. Decided to put the lights up and could not find screws (probably my fault) and they were so pleasant and responsive and offered to send me the screws?

One of my outdoor lights stopped working about a year after we purchased it. I went to the site and chatted with Oliver.the process for simple and painless and within 20 minutes it was confirmed a new light would be shipped under warranty.awesome

I had an issue with a light that I had purchased a year ago. I used the chat feature on the web site and was helped by Lorena. She asked for some info that I supplied and, hopefully, a new light will arrive shortly. I don’t usually use chat services but this was very smooth and fast. Only took about 15 minutes!

Definitely would recommend Artica lights, lighting is beautiful and the customer service is excellent. Received light fixture ordered in July 2021 for a remodel and one of the bubble covers was broken. Chatted with Adrian A from customer service this morning, Adrian found my case from July and processed a new case for a replacement bubble cover. The world needs more people like Adrian A and Artica!

I had a warranty issue with two lights and thArtika is replacing the two lamps with new units, excellent service

The design of the product is very nice
Speedy delivery
great customer service, recommended.

Impressive! The customer representative, Oliver, was very helpful and the transaction was seamless. I appreciate that your company honors its warranty, and is willingly to quickly replace the lighting fixture expediently without the traditional "hoops" most organizations require of the customer.
Thank you for making this experience extremely positive.

The Artika Riviera Vanity light is a great complement to both of our newly remodeled bathrooms. And their customer service (Lorena) was so helpful and responsive that I will be using Artika for all my future light fixture projects!

I have a great experience with Artika customer support which I would like to share it with you. They responded the same day to the problem that had occurred with a shipment. It was no more trouble for me, everything was arranged and done perfectly. They shipped another product very quickly. I am very happy with their product and quality of support. Special thanks to Lorena and her support!

The Customer Service we received was above and beyond what we expected. We new extremely please at the resolution for a purchase that was made a while ago.

I would recommend dealing with the company at any time.

Excellent customer service, Artika takes care of their customers! I picked up several silver Artika Strike outdoor lights for my home a few years ago & installed them - they look amazing, solid build quality and very reasonably priced. Well lo' & behold, a family of robins decided to build a nest on my side light (where it is quiet & seldom used). The birds did some serious damage to the top cover from nest building and the bottom cover was damaged from all the defecation collected within the fixture. I chatted with Hillary on web chat and she quickly was able to order me replacement parts & send them to my address. Wow, what wonderful customer service! Please keep up the good work, definitely will be buying more Artika light products for my home!

Artika has fantastic customer service. A light fixture ordered through an Amazon merchant arrived damaged. The US company said they did not have a replacement in stock and refused to cover the cost of postage to return the broken light fixture. I contacted Artika and was able to obtain a replacement light.

Customer service from Tyffany Fermin was excellent.
The issue was a 6 month old ceiling fixture (that I admit was not expensive to begin with) that quit working. It was advertized to last 50,000 hours but didn't make it to 6 months in a rarely used guest bedroom.
Replacement under warranty was arranged without hassle which helped make up for the inferior product.

I had a situation with three of your LED flat panel products and I was amazed by the professional customer service provided by Lorena. It took a few days to get it straightened out but she took care of all my issues and I am very pleased with the outcome thank you so much and thank you Lorena. The product are great and the service was exceptional. Before this was handled by Lorena I was reluctant to purchase another fixture, I’ve already bought 8-9 and my confidence was not too high but now I will purchase with confidence knowing they stand behind their products and handle issues with top priority

I order an Essence 4 light and when I opened the box I noticed that one of the pendants was missing. I contacted customer service and they sent me out new no questions asked. I’ll definitely be buy from them again

We bought a pendant fixture many months back for our kitchen that we were about to renovate. It was the melted ice LED pendant. I loved it as soon as I saw it and wanted it to be the focal point.

Since I was doing most of the demo myself and hanging the cabinets myself many months passed before I was finally ready to have the fixture installed by our electrician.

Low and behold as soon as it was connected it dimmed then went out completely.

Why 5 stars? Because as soon as my electrician called them they made it right. Julie didn't haggle with us she simply asked me to pick out another comparable fixture and they would send it right out.

Products sometimes are defective but its what happens after that makes a great company stand out.

My experience with customer service, I couldn't ask for better. They were welcoming and quick to render service. I shared my concerns for a ceiling light that was not working any more. I gave the model. They shipped it immediately. I received it within 2 days. Excellent and a Big Thank you.

Artika makes an exceptional line of art and I love it. Recently during a home renovation project, one of the contractors accidentally broke a cylinder on my pendant chandelier. The representative (Darwin) did an excellent job in assisting me with replacing the glass and I greatly appreciate the professional work & attitude given. Thank you so much!

I needed a replacement fixture after a hardwire installation, so I contacted Artika support and had a very fast response from Mina. Unfortunately, the replacement fixture was backordered, but 8 weeks later, Mina contacted me again to say it would soon be on its way. I was impressed not to be lost along the way in the shuffle and that their products appear to backed a satisfaction guarantee. Mina, thank you!