Audi St-Laurent

J'aime bien les voitures. En revanche je déteste l'essence. Qu'avez vous à me proposer? Merci d'argumenter votre réponse en 8 temps/degrés continuez comme ça.

Fantastic service as always. Great communication before, during, and after the service call.

Excellent Experience with Calvin Liberale.
I recently purchased a car from Audi St-Laurent, and my experience was nothing short of outstanding. From the moment I stepped onto the lot, I was greeted by a knowledgeable and friendly staff.

The selection of cars was impressive, and the sales team (Calvin Liberale) took the time to understand my preferences and guide me to the perfect vehicle. They were patient, answering all my question and providing valuable insights.

The entire purchasing process was smooth and transparent. There were no hidden fees or surprises. The team at Audi St-Laurent went above and beyond to ensure I felt confident in my decision.

I highly recommend Calvin Liberale to anyone in search of reliable and customer-focused car dealership. My overall experience was fantastic, and I'm extremely satisfied with my new vehicle. Thank you to the entire team for making my car-buying journey a positive one!

Superb experience and excellent, excellent service. Lucas, Rami and Jonathan were very helpful and make our purchase very enjoyable. Recommend them highly!

Super service toujours chaleureux et un grand merci à Stephanie milot qui est toujours agréable et donne un service 5 étoiles. Je recommande

Excellent service very knowledgeable customer service representative and quick turn around.

Had a great experience from their pre-owned department. Salesperson Ash in was courteous, friendly and professional. He went out of his way to get the sale done. While I asked for a lot, he delivered and went beyond my expectations. Found a small issue upon delivery and he was happy to take care of it. Will come in shortly to have it serviced. Very happy so far and likely to return to check out for next car.

From one of the best dealerships to one of the worst because of their after sales service.
What’s the point of having a great sales team when it’s backed with a very bad service. A brand new Audi Q4 car with an AC malfunction in less than 2 weeks.
Took an appointment for service which got cancelled a day before without any solutions proposed. Then to propose another appointment 2 weeks later after i expressed my disappointment.
The person was rude. This is the second time it happens to me at this dealership in less than a year with 2 different cars bought from Audi St Laurent.
I was a loyal client for 17 years, but not anymore!
On the same day my appointment got cancelled, i tried calling another dealership without being their customer and without having to explain my situation. They booked an appointment the very next day, and fixed the air conditioning in 1 day. They welcomed me like their loyal client!

Unfortunately thats what happens when sales are more important than after sales.

I was asked to return my trunk liner with my old vehicle and I would get a replacement with my new vehicle. Was never the case and had to complain to no avail. Used to be great customer service, all they care about is the sale.

EDIT: Instead of offering a trunk liner replacement, all they have to say is that they missed the mark. Again showing their unprofessionalism.

Our customer rep arranged a boardroom for me to take my calls while waiting for my car to be serviced. Top-notch operation:)

Service rapide, courtois et efficace, et ce malgré le fait que je n’avais pas de rendez-vous.
Fortement recommandé.

I have called and emailed (3 times) to buy a car, no one answers, (honestly I do not understand, the vehicle is still available on the page but nobody answers me if I can buy it)

J’ai amené ma voiture Audi q5 pour une inspection et par la suite j’ai décidé de faire la réparation de suspension et rotors selon ce qui a été trouvé à l’inspection. Après réparation mr Sergeiy m’appelle 1jour après pour dire que la ventilation ne fonctionne pas et qu’il faut encore réparer et pourtant moi j’avais remis mon auto sans ce problème (ventilation) en plus de la facture qui a été augmentée. J’ai eu une très très mauvaise expérience chez Audi st Laurent. Par conséquent je ne recommande personnellement personne à y aller faire l’inspection ou réparation car le service n’est pas à la hauteur d’Audi surtout quand on parle d’Audi c’est la qualité et la satisfaction des clients.

Extent service. I was serve by John at the service. It was super service by him and alexia give me a car to get back to work.
Thank you for the service

We have had tons of issues dealing with them, no accountability and they don't try to fix their mistakes. They told us 3 hours for a repair, it took 3 days and they did not have the courtesy to send their shuttle service.

Worst service. Really hard to talk to someone from service team. I would highly recommend you stay away from them. Audi Popular in MTL is way better from my experience.

I was able to get an appointment quickly and they fixed 2 issues - a malfunction under warranty and also a recall for airbag. Plus they provided a shuttle to my work. Happy with the service!

Loved the experience and service provided by the staff. Everyone was so kind and welcoming. My car was serviced in a very time efficient manner and everything was perfect! Thank you:)

Impeccable service. You are kept updated. Advice on options are very good. Whole staff genuinely friendly and courteous. Prices reasonable. Highly recommend.

The deal wasn't respected. The dealership offered me something knowing it wouldn't be possible. Needs work for a prestige dealership.
Editing this review, worst seller ever. They just ignore people when they know they're wrong.

Pire service depuis que j'ai des allemandes. J'ai eu un flat à quelques kilomètres du centre de service de St-Laurent. Je ne peux pas changer la bolt de sécurité, puisqu'elle était ''stripé''. J'appelle Audi St-Laurent, je suis transféré au garage et on me promet au téléphone, que je dois simplement venir au concessionnaire pour qu'il valide quel est la bonne bolt et me la prêter.

Je viens au garage, avec mon collègue de travail, finalement on nous fait perdre 30 min, puisque supposément Audi, ne sait pas qui m’a promis ça. Je spécifie à quelle heure j’ai appelé et le monsieur des pièces me dit: « Oui je me rappelle vous avoir parlé et transféré », mais soi-disant, il ne sait pas qui a répondu, au garage. Bref, tout ça pour une bolt… Grand manque de professionnalisme, soit il faut donner la bonne information au client, soit honorer ses promesses.

Suite à ce terrible service, je vais bien y penser, avant de prendre Audi. Les voitures restent incroyables, mais le service à désirer.

It was time for the maintenance on my Q5. Called 4 times, left 3 messages, asking for an appointment. For three weeks, nobody returned my call. Got an appointment with another Audi dealer.

Pire service que jai eu dans un concessionnaire.jai du appeler 5 fois et laisser mes infos avant que quelqu'un me rappel pour avoir un rdv au service.

Great service! Friendly staff! Definitely recommend anyone wanting to purchase or service their Audi at Audi St-Laurent.

Great service every time I’m there, fast drop off and curtousy car was clean and full of gas. The team always is polite and listens carefully to my concerns about my vehicle. My Q5 TDI and SQ5 always in good hands.

Since 2006, I have have had maintenance done at Audi St-Laurent.
No surprises and work always well done.
Now in 2022, had my A3 repaired and all is running well again.

Un excellent service avec une excellente prise en charge par le service commercial qui prend en compte les besoins du client. Je recommande fortement!

Le pire service mécanique du mécanicien jusqu’au directeur, on dirait pas chez Audi, le mécanicien du coin est plus professionnel et plus crédible et plus honnête…
Leur diagnostic n’est pas fondé il m’ont fait payé 1500$ De réparation pour rien et n’ont jamais reconnu leur faute. Le seul service qu’il m’ont rendu vraiment après cette très mauvaise expérience c’est de me donner mille raisons de vendre ma Audi et partir à jamais de cette marque, alors pour ça merci bcp.
Une étoile biensur parce qu’il y a pas moins.

Great experience! Despite all of the current delays due to covid, everyone was extremely professional, helpful, and went out of their way to make sure everything went as smooth as possible. Special thanks to Eric who was phenomenal all around! And to Derek for his great help and follow-ups! Highly recommended and of course.nothing beats Audi!

Wow! What an amazing service I got for my A5 and my daughter's A3!
I have never seen such an outstanding service.
Audi St-Laurent is so lucky to have John Salvator in their team.
I wish all Audi dealers had a John in their team.
Stephanie Milot is another an amazing team member. Such a great asset for Audi St-Laurent! It is a pleasure to work with her!

Great service provided by Sam Attia really appreciated I highly recommend using their services.

! HORRIBLE AFTER SALES EXPERIENCE!

! STAY AWAY! Brought in my car for winter tire change on Saturday morning, explicitly said to the garage foreman DO NOT WASH THE CAR. I have a $500 paint correction job done on it. Not only was the staff rude and unprofessional but they also washed the car and now the clear coat is full of swirl marks. I spoke to Bruno Marijian who's promised to call me back and did not. When I called for a follow up he pretended he didn't know who I was.totally unprofessional. Sales men at Audi Saint Laurent are nice to you when you're buying a car but after sales service is garbage. Save your money go somewhere else. 0/10

I bought my first audit from Audi StLaurent. Mr Sam Attia helped me and guided me throughout the whole processed.
Amazing person, amazing service. Fully satisfied.
Thank you Sam for making this experience one of the best.

Sarah

Très bon achat, on a eu notre tout nouvelle Audi Q3 2022, je suis très satisfait du service et je le recommande absolument.
Demandez pour Sam Attia, vous ne le regretteriez pas!

My girlfriend recently picked up a Q3 from this dealership and we dealt with Nick from the certified pre-owned. Exceptional service on his part. They messed up on the car starter but they assured us its being taken care of.

Excellent service! Je me suis achetée un véhicule usagé et Fadel George Gebara m’a offert un service exceptionnel! Je recommande fortement ce concessionnaire.

La conseillère a toujours donné son maximum pour répondre aux attentes. On peut compter sur un excellent service

Had an issue with the passenger window on my Q5. Third time the issue occurred. Stephanie got me an appointment the next business day and provided me with a loaner. The issue was fixed and I picked up my vehicle the next day. So far, the issue seems to have been fixed.

It’s my second Audi and every time the service is friendly impeccable and professional. Thank you for everything Lorne and Calvin! Best team! I love my new Audi ️

Amaizing Service overral. If you have any leasing needs for new Audi definitely go see Elliot Shuster. He takes the time to explain every detail and he is very professional.

Always the most reliable, efficient, knowledgeable, professional, friendly and honest team! Getting my car serviced is always a pleasant experience. I highly recommend using their services.

Still offering the best trouble-free, worry-free professional service after 6 A4's over the years. Their service advisors and techs go out of their way to resolve problems and return the vehicle in spotless condition.

Excellent service! My car was serviced within the timeframe I was given despite the number of cars ahead of me. Friendly customer service representative!

Lorne and Calvin are friendly and make jokes to make the overall experience a sheer delight. I look forward to seeing them! I got everything I wanted and then some. It’s my 5th Audi. Both Lorne and Calvin work hard to make sure you’re happy. No stress. No pressure. No lies. No forcing you to buy now tactics. This team makes you feel comfortable, relaxed, and they take the time to explain absolutely everything. No question is dumb, every question is answered. Both are so polite and kind. They go above and beyond. That’s the part of the experience of buying/leasing that you need to have to feel confident that the guy selling isn’t hosing you. Without hesitation, I highly recommend taking the time to meet Lorne and Calvin before purchasing from any other dealer. Go see these guys! You won’t be disappointed.
*polite
*friendly
*match your needs
*budget conscious
*timely
*accurate information
*informed
***willing to please***

I got a flat tire on my S3 twice and they made me change all 4 tires by saying the tire discontinued. They didn’t gave me any options but to change all my tires for one flat. I ended up paying around 1.5k for a flat. Service was great but the price and the options that they give you isn’t worth

The driver from this Audi dealership just don’t care about how he drives or if his driving habits put others at risk.

Sept. 02 @ 11: 04.

I have always been impressed with the efficient service at Audi. I strongly recommend their service department.
Andy Shatilla

Another great experience for the Gabriel/Prestige team -5th one!

Thanks Lorne and Calvin!

Lorne and his team at Audi St. Laurent are the best! Never rushed, they take the time to go over what you need and don’t push anything more!

Derrick Carzoli and his team were knowledgeable, extremally professional and resolved my issues with my old lease. Once resolved, they expedited the delivery of my new vehicle. I highly recommend this dealership.

Brigette was amazing! So professional and considerate throughout the whole process.
She was the best to deal with! Always answered emails, calls, texts EVEN during her holiday or after hours! She is totally devoted to the customer! My Husband David also just did a deal with Brigette and he says the same!

J'ai eu le plaisir de faire affaire avec Richard et Ahmad chez Audi-St Laurent. Il ont répondu à toutes mes questions. Un service impeccable.

Great team, the service is always fast and professional. I would recommend to anyone looking for an overall premium buying experience.

Best experience! Thanks to Derek and the whole team I love my 2021 Q3. They helped me get exactly what I wanted. Second car from them and I couldn't have asked for a better experience!

Very friendly and clean environment, Sales rep.are very knowledgeable of their products as well as the competitive products, No pressure sale, simply fantastic & makes us feel like family. Special thank you to my sales rep Sam Attia for marking this experience exceptional.

Very professional service! Needed help how to go about returning my vehicle and Tanya at Audi st. Laurent was a great help! Would recommend to anyone looking for a new or used Audi they are the best!

Audi Saint-laurent was very professional with the delivery and servicing of our Audi E-Tron SportBack. I want to personally thank Sam Attia and the service manager of the Audi dealership, Roberto Pietrantonio for helping us quickly.

C'est juste un petit mot dire que la vie a mis par hasard sur mon chemin Fadel Georges Gebara de chez Audi St-Laurent!
Je vais me souvenir très longtemps de lui et ce qu'il a fait pour moi!
J'en suis tellement reconnaissante
Il a tout de suite su lire en moi.comprendre mes besoins
m'écouter
et surtout me rassurer!
Jamais il ne m'a mis de pression
très calme et très professionnel
Quand tu achetes une voiture aux 10 ans.tu paniques un peu!
Bravo pour l'excellent service

I would give it a zero star if I could.
The smart comments from the service advisors is unacceptable.
Dont get me wrong I do understand all the obstacles of working in service industry or running a 200+ employee company with the added stress of Covid (everyones' excuse these days) but the tones and responses are completely unprofessional and this culture is across the dealership which seems like it comes from a lack of leadership

I wanted to give 4 stars rather than 3.as per you response: i trust you understand that some reviewers such as I do not use their real name when writing the review. Rest assured I am a.customer and have been servicing my audi a4 at audi prestige

Service après vente horrible, j'ai même pas envie d'expliquer la situation. Acheté juste pas d'auto là-bas.

I had issue with this location after installing my remote starter in my Audi Q3, my LCD was not on.
No guy there could help out and the receptionist told me that I may have to come back again on next Monday. I was not pleased to hear that after leaving my car there for half day already. I intended to write a bad review last night because of this issue since their technician guy should double check everything before giving the key to customers. It is a good global brand which needs to go with good global service I think.
Luckily, this morning Saturday (November 14th), the customer service guy from this location texted me and fixed the problem.
I still decided to give them 5 Stars this time.

It is there person that makes a difference in any company, At Audi, Sam is always there to help. Always ready.thank you sam for always finding answers and giving the best of yourself, it sure makes things easier for us.

I just leased my new Q5 and I am satisfied.
Sam is an excellent salesman. Bilingual, polite, very experienced, It was very good experience with audi saint laurent, and everyone over there was nice and professional. I highly recommend calling audi saint laurent and ask for Sam attia if you are looking for an Audi.thanks

We were very satisfied with the work, the efficiency & above all the professionalism from Audi St Laurent, especially because of the great work of Sam Attia.

Service après vente vraiment pas l'hauteur des attentes. Après avoir preautorisé $100 pour la voiture de courtoisie, ils ne voulaient renverser le montant, prétextant que ça se ferait tout seul dans 4-5 jours? Quel insolence! Et après rempli l'essence de la voiture de courtoisie, on me charge encore $15. Évitez d'aller la. C'est vraiment pourri comme service.

Acheté une audi a3 2016 certifiée en 2019 de ce concessionaire. Mon conseiller vendeur (Jean Tremblay) était très affable/courtois et disponible. Que de bon mots à dire du département du service (Medhi et véronique) les aviseurs sont d'un professionalisme du tonnerre (ma meilleure expérience d'un garage automobile à ce jour). Cependant, malgré la certification du véhicule et l'inspection faite par le concessionnaire, mon inspection indépendante a décelé certains soucis avec le véhicule qui aurait dû être réglé préalablement à l'achat mais qui n'ont malheureusement pas été corriger malgré l'assurance de l'atelier mécanique. Les mêmes problèmes ont cependant été réglés par la suite et les travaux ont été sous la guarantie prolongée que j'avais heureeusement prise à l'achat. Bref, certfiée ou non, faites vos inspections. Sinon, je reccomande ce concessionnaire dans l'ensemble satisfaisant.

Worst service a la clientele ever. Waited 4.5 hours for a tire change. They said because they are too busy and have overbooked. Wanted to talk to a manager, the manager could not be reached.the cashiers were rude. They said because they are audi, and can put a high price.

I live in Ottawa and purchased an A7 over the phone with Rami and Peter as my Finance manager. I have to say that I'm very impressed with how my experience was. Even though I was purchasing a CPO I got the white glove treatment and I highly recommend purchasing a car from them. I plan to see them again in the future. The detail team is amazing as well. The car is absolutely mint, thanks again.

The worst Audi dealership, and very unprofessional. I went to the dealership and they said I was not able to finance if I am international student. Then I asked Audi St-Bruno, Westisland and Park Avenue, they all said I am able to do finance as an international student. One of the sell man in the dealership even said I might have communication problem with other 3 dearships, that makes me mad.

Great care and help from the service department. Special thanks to advisor Michael M.for the good advice and recommendations. Really satisfied as they were able to troubleshoot the problem quickly.

Today i went around 530pm with money in my pocket to buy a s6 2017 cash, i drove 1 hour and the lady from reception passed me a guy in grey suit with bad aptitude and i asked for the s6 and he said was sold more than 1 week ago, i said so why you keep it in the web site, i saw the car outside, he said yes thats the car.he said because until the car is not out of the store we cant remove it from our web, for me that was a joke.is putting fake advertisement for the clients, also not even an apologized that all, also this guy lacking a lot of customer service training, what a shame have people with not aptitude for customer service, is Audi.not even walmart treat clients like that!

I recently purchased a 2020 Audi A6 from Audi St. Laurent. My salesman was Sam Attia.
I was impressed with how Sam put the deal together which included my trade-in.
Sam was very professional, courteous, friendly and had tremendous product knowledge.
I highly recommend not only Audi St. Laurent but in particular, Sam Attia.

Dont go to this dealer specially if you going to body shop department they will rip you off they wont take responsibility if there job get rust after one year they blame the other dealer its a long story just dont go to this dealer they will entertain you only if you wearing suit if not who are you? I really really regret going to this stupid dealer.

This is one of the worst experience that i ever lived at a car dealer. Do not lease at this location. The service is horrible and messy. When my lease was up, i dropped the car at the dealership so they could take it back. I specifically asked the lease renewal manager, if I had to pay anything. She assured me that everything was perfect and clean. A month later, I received an invoice of 160$, because i dropped the car litteraly 2 days late. When i did reach out to them, the email's response that i received was so unpleasant and rude. In conclusion, the whole customer service experience is below average and you are not treated as a client, but as garbage.

I had an awesome experience at Audi St-Laurent purchasing my first Audi S3! Huge thanks to Derrick and to Sam (the best car delivery dude!) Huge thanks to everyone at Audi for making it an awesome start to a new drive!

What I had at the Audi prestige was an excellent experience due to the professionalism of the stuff and all the areas that I dealt with. I would like to thank Mr. Derrick who helped us find the car I was looking for and in particular Sam Attia who did not hesitate in giving me all his attention both during the delivery and finalizing aspects of the car thank you and keep up the good work.