Auto Cité

I used their services 3-4 times already and they quickly become my go to place. Honest people they won't make up none existing issues and help you out the best way they can without overcharging. I recommend this place all the time to friends.

The people at Auto Cite are very honest and the service is stellar. I am very happy with my two separate visits and they will be my go-to for anything my truck needs going forward.

Edit: gave them another chance. This time they were much better at managing the timeline. Only one extra day of delay was added (took 2 days of my car being in the shop instead of one day). So upgrading my rating to 4 stars. That's because the delay was only partially their fault (didn't wait for approval email from the extended warranty before calling me in to drop off the car).

Original review:
Went there because that's the only approved garage for my aftermarket warranty.

A one-day job turned into a 4 day (2 struts), and they never agreed to give me a loaner vehicle. I usually go to NAPA autopro, and they always gave me a vehicle when there was a 24h delay. Also, they misdiagnosed my vehicle when they took it in. I complained about a clunking sound on the front left, and even told them I suspect the top left strut mount (which eventually turned out to be defective), but they replaced the RIGHT ball joint, and only after they test drove it, which they should have been done BEFORE the inspection, they realized there is a noise from left.

I still give them 2 stars because they were nice people, used quality parts, and refunded the suspension diag price ($75 out of $1000 bill).

I'll edit this rating if my next visit there will be positive.

It’s been 3 month and a half the car is at the garage. And it’s gonna cost more then double the estimate. We on top buy ourself the pieces. But they are nice peoples and in the end the car was repaired.

I got a estimate so fast and the people are very pleasant to talk to. Update: After getting the job done they left a bunch of paint drips and they over sprayed a bunch of clear coat and made my car look dull and tells me it just needs a wash, don't they wash the car before doing paint work? Went back twice and still won't fix their mistake.very disappointed. Also tries to quickly wipe on the spot but he then acts like he's not seeing any defect they've done even though it's very obvious and then quickly tries to scrape the clear coat off with a blade. Spoke to Pat the whole time and I'll never be going back there. Very not professional in the way they do service, ONCE THEY GOT THE CHEQUE THEY WOULDN'T FIX THEIR MISTAKES. Update: I paid $450 to get rid of the overspray rough clear coat and paint drips at Colorpro and they did a amazing job at fixing auto Cité mistake. Truly recommended looking elsewhere. Update: found the pictures!

I've always received excellent service from Samer and his team. "Hoenst, upfront and courteous" are the words that come to mind. We regularly service four vehicles at Auto Cité, one European and three Japanese. Samer and his team are extremely knowledgeable in all aspects.

These guys were awesome to deal with. Pricing was fair and work was exceptional. Work completed as promised and for the agreed price.
Would highly recommend.

The guys at this shop are phenomenal great service, fast & reliable. Communication with them was very fluid they treat you like family. Highly recommend this place

Very smart and knowledgeable mechanic and has love and passion for every car he works on he wants to improve it and make it better. Specializes in European cars Bmw Benz VW/Audi every car.

Went there because that's the only approved garage for my aftermarket warranty.

A one-day job turned into a 4 day (2 struts), and they never agreed to give me a loaner vehicle. I usually go to NAPA autopro, and they always gave me a vehicle when there was a 24h delay. Also, they misdiagnosed my vehicle when they took it in. I complained about a clunking sound on the front left, and even told them I suspect the top left strut mount (which eventually turned out to be defective), but they replaced the RIGHT ball joint, and only after they test drove it, which they should have done BEFORE the inspection, they realized there is a noise from left.

I still give them 2 stars because they were nice people, used quality parts, and refunded the suspension diag price ($75 out of $1000 bill).

I'll edit this rating if my next visit there will be positive.

Excellent, professional, trustworthy and safe service. I came in for an oil change and in times of the pandemic the team at Auto Cite were informative with my questions and were not pushy for other services but, gave reasonable advice. Would highly recommend!

I had a power steer pump done on my 08 Pathfinder. The high pressure hose had a faulty gasket which costs $5 in parts but couldn’t find anywhere (I tried calling a few places too and nobody had this for real). The alternative was to replace the whole hose, for about $400 in just parts. They looked at many alternatives, including trying to recreate one to save on $. Finally, they found one while looking into American part dealers and made it work. I get my oil changes here too. Very honest, well priced and friendly people. Highly recommend. Thanks, Juan.

I've been going here since their humble start, it's the same group with the same work ethic. Clean, trustworthy shop, wide variety of services and knowledge of high-end cars. Not a bad thing to say, don't hesitate going here!

2013 Audi Q5

I came to the team at auto cité to have headers installed on my truck and remove the stock exhaust manifolds, a couple shops refused the job claiming that it was too difficult, other shops quoted me ridiculous labour hours. Samer and his team were able to complete the job in one day for an extremely reasonable price. Overall great quality work at very reasonable prices.

There are a lot of fakes reviews on this page. I usually prefer not to say anything when it’s a bad business. However, when the business is creating their reviews to amplify their numbers, I’d rather give a warning to customers.

My advice is to avoid this place if you can.
Business is not responsive and doesn’t return calls. Customer service is absolutely terrible.
There are better garages in the region and this should not be one of them.

They replaced the starter motor in my 2006 Audi A4. They missed a piece of debris on the first try, but they took responsibility and made it right. All is good now.

I changed the front wheels bearings.it was smooth.and the service is great and people do care for the customer opinion. 5 starts

Excellent Service, Shop is very Organized & clean which is an exact image of how their work is. Had an electrical issue with my car, took it to 3 different shops with no success until a friend referred me to Auto City.

Merveilleux service
qualité de travail 10/10
L'un des meilleur prix dans la région
Très satisfait de mes réparation de 3 véhicules sois mécanique ou body
Je le conseille fortement

Honest caring people, that won't take you for a ride. I had them replace my engine and clutch, so not a small job. No dought, I will go back for any other job.

Thank you!

This is the first time I took my car to this garage and they did a very good job. Will always take my car to them for repairs always.

I had the pleasure of dealing with Nadim, and his team, I would say thank you for an outstanding repair on a hit and run accident, we needed the job to be done within a week and they made it happen, Best Body Shop in Gatineau right off the Hwy and overall great experience with them. HIGHLY RECOMMENDED TO ANYONE

Amazing family owned business! Samir and Nadim are very professional and well educated on all car models. They did great work on my Range Rover.

Great Auto service establishment. Been going here for a few years now and Sam (the owner) always takes great care of me and my vehicle. This is your one stop shop for all mechanical needs and it's a great one at that.

My wife and I have been with Auto Cite through four years and two Hondas. The owner is knowledgeable, friendly and takes the timr to explain service and repairs. While the prices are better than market.

Excellent service, they have been able to fit me in last minute on multiple occasions for semi urgent repairs.

Dealership level Maintenance without the expensive cost.

Without question will return

I've trusted this mechanic (Samer) with my vehicles for 10 years. Very professional yet down to earth approach. They are a very trustworthy team. Definitely recommended!

Great people working there, takes care of clients like it should be and offers great services and professionalism! Highly recommended!

Autocité est l'un des meilleurs garage de la région. Ils ont un service à la clientèle irréprochable. Le plus important est leur approche par rapport au souci du détail. Ce sont des professionnels qui sont minutieux par rapport à la qualité du travail fournie. La seule chose que je souhaiterais qu'ils améliorent c'est la prise de rendez-vous par téléphone. À certains moments il est difficile de les avoir au téléphone. Mais le reste est tout simplement a féliciter et à encourager.

Samer is very reliable and trust worthy. Very professional and down to earth approach. I drive all the way from Orleans to service my cars when needed, definitely recommended!

Upon the recommendation of my brother-in-law, I took our Subaru Forester in to Auto Cité to get our hatch panel repainted as we had some rust we needed to take care of. Patrick M.was a pleasure to work with and did an absolutely amazing paint job. The colour match is perfect, all the rust spots are taken care of, and the panel looks like new. The price was very fair and any questions I had about how the work will be performed were answered in a clear and concise manner. We will definitely be bringing our car back for any future autobody shop work.

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Suite aux recommandations de mon beau-frère, nous avons fait affaire avec Auto Cité pour faire réparer et repeindre le panneau du haillon qui contenait de la rouille. Ça a été un pur plaisir de faire affaire avec Patrick M, qui a fait un excellent travail avec la peinture. L'agencement de la couleur est parfait, toute la rouille a été enlevée et le panneau semble neuf. Le prix était très acceptable et des réponses claires et concises ont été fournies pour toutes nos questions sur le travail à effectuer. Nous ferons définitivement affaire avec eux pour tout problème de carrosserie à l'avenir.

Samer is very reliable and trust worthy. I’ve been taking my car to him since I moved to Ottawa. Pick ups and drop offs are really easy. He always calls me promptly to share his observations and recommended work. Car is always ready very fast. There is no where else I would take my vehicle!

Mon 1er contact avec Auto-cité fut en Novembre 2018. Je cherchais un endroit pour me faire installer mes pneus d'hiver. Tous les garages que jai contacté etait booké. Leur prochaine disponibilité etait dans 2 voir 3 semaines. Dans mes recherches je suis tombé sur Auto cité. Je les ai appelé et jai laissé un message vocal vu que personne ne decrochait. A ma grande surprise jai reçu un appel environ 2 heures plutard et un rendez vous 3 jours apres. Ça été rapide, efficace et depuis cela jy vais toujours. Ceci est mon 1er review car je nen fais jamais, mais jai decidé de prendre 5 min de mon temps pour dire a quel point le service est magnifique.

They go above and beyond to make sure the entire experience was as efficient and affordable as possible. Great spot to take your car if you’re a person who doesn’t know much about cars. Samer is amazing to work with and always takes the time to walk me though the issue. I’ve even recommended this place to several of my colleagues with positive results. I’ll definitely be back for all my car related needs.

After having my side mirror ripped off my car, I immediately panicked. I called Auto Cité, and within a day, they had me in and set up. Unbelievable quick and efficient service. Took care and caution with my baby. Been in a couple other times for some minor bumps and bruises.yes, I should probably be more careful, but atleast my car still looks brand new!

Great service, great prices, great employees, great vibe, and always available to answer my questions

Great service. Staff was super friendly, experienced and quick. Felt that my car was in good hands.

Samer, Nadim and staff are incredibly knowledgeable, honest, patient and polite. They've saved me thousands of dollars $$ over the years!

A friend told me about this place, I tried and I love it. Great service, fair prices, very friendly.
I would definitely recommended this place to anyone who is looking for car maintenance & repairs.

I got a estimate so fast and the people are very pleasant to talk to. I seriously recommend this place.

Great service! Super professional and efficient. Took the time to Explain things and took me for a same day appointment when I had tire troubles. Definitely highly recommend!

Auto Cite is amazing. Pat was my guy and he did the tint, spoiler wrap and front bumper. He is impeccable with his service; he kept sending me pictures throughout each process. I definitely recommend!

An honest and hardworking shop. Clearly explained the problem and discussed options (up front pricing as well). Excellent service all around.