Banque Scotia
5 reviews 1002 Sherbrooke St W, Montreal, Quebec +1 514-499-5432 maps.scotiabank.com/locator/fr/index.html suggest an edit
31 October 2021 6:27
(5 * review, early cycle)
Very satisfied with this bank, have 9 accounts with them now and definitely recommend. The South American presence is a big plus for me.
(1 * review, late cycle)
Fast forward a few years i missed the minimum payments on all the accounts
Very satisfied with this bank, have 9 accounts with them now and definitely recommend. The South American presence is a big plus for me.
(1 * review, late cycle)
Fast forward a few years i missed the minimum payments on all the accounts
08 October 2021 20:14
I called for info and the customer service rep was helpful and friendly. He made sure to double check to give me accurate information.
22 October 2020 4:14
Service exécrable, aucun respect pour le client, aucune volonté réelle de compréhension et beaucoup de condescendance. Bref, une perte de temps. Rendez vous ailleurs qu’ici
10 October 2020 8:44
I had an amazing experience at this branch, thanks for everything you've done for us this year!
04 September 2020 10:53
I recently had an experience with a financial advisor at a Scotia Bank branch that has left me feeling disrespected, disappointed and frustrated. My mortgage was up for renewal. I had another new financial advisor. The last couple of times I’ve had to renew my mortgage, I seem to keep getting new advisors. I took time away from work to meet with the advisor. He was late, mumbled some apology and couldn’t even look me in the eye.
When he looked at my profile, he said I was restricted with the few renewal options listed in his system. He left to go speak with his senior manager. I was left sitting there for quite some time waiting for him come back. He came back and said he thought there was a glitch in the system and said he needed to call the headquarters and quickly started to usher me out of his office. I said something about taking time out of my afternoon away from work to be there and he made some comment about doing the mortgage over the phone. The appointment was done.
The next day he sends me an email that I was unfortunately restricted to the options in the system. No mention about a follow up discussion or explanation as to why I was limited to those options. I wasn’t happy. I called customer support to complain about my experience. She heard me out and then transferred to the bank manager of that branch. I called left a message that was over a week ago. He never called me back.
I went to another branch and proceeded to transfer my mortgage from that branch to another closer to my home. I don’t care if I get a callback. I will never step foot in that branch again. Right now, I am not happy with Scotia Bank. If you are looking for a mortgage, try another bank. I may not be a VP of some organization or carry a multi-million dollar portfolio, but everyone deserves to be treated with respect, compassion and consideration.
When he looked at my profile, he said I was restricted with the few renewal options listed in his system. He left to go speak with his senior manager. I was left sitting there for quite some time waiting for him come back. He came back and said he thought there was a glitch in the system and said he needed to call the headquarters and quickly started to usher me out of his office. I said something about taking time out of my afternoon away from work to be there and he made some comment about doing the mortgage over the phone. The appointment was done.
The next day he sends me an email that I was unfortunately restricted to the options in the system. No mention about a follow up discussion or explanation as to why I was limited to those options. I wasn’t happy. I called customer support to complain about my experience. She heard me out and then transferred to the bank manager of that branch. I called left a message that was over a week ago. He never called me back.
I went to another branch and proceeded to transfer my mortgage from that branch to another closer to my home. I don’t care if I get a callback. I will never step foot in that branch again. Right now, I am not happy with Scotia Bank. If you are looking for a mortgage, try another bank. I may not be a VP of some organization or carry a multi-million dollar portfolio, but everyone deserves to be treated with respect, compassion and consideration.