BMO Banque de Montréal

Le personnel est toujours courtois et souriante, ils savent prendre soin de leurs clients et de leurs proposer les bons produits qui vont satisfaire leurs clients.

Incompétence d’une rare efficacité. Aucun effort de services clientèle. Ne perdez pas votre temps.

Je laisse un message téléphonique et aucun retour d'appel depuis jeudi le 04 février 2021. Nous somme lundi après midi le 08 février 2021 et toujours pas de retour d'appel et c'est pas la première fois qu'on attend plus de 24 hres pour un retour d'appel. Si on appel à la succursale c'est impossible qu'un employé nous répond tout de suite, c'est la boite vocale automatiquement. Si vous voulez du service. Impossible d'avoir un retour d'appel à la succursale Beatty Verdun.

Never have I opened a bank account with such a disinterested teller. After doing my procedures online I went to this branch to pick up my card. Arrived one hour before closing and told her I had few questions. I was handed a bunch of papers to sign first and told I could read the content at home on my copy. No explanation or anything. Turns out my copies are not signed by the teller and are missing some pages. Finally asked about my fees and confirmation they had added the right plan, she seemed confused (although I showed her proof for it as first thing). Turns out my fees are also not listed in my papers nor my online account and I have no way to know if the right plan was added. Thankfully a second employee intervened and explained my options properly and was very nice about the whole thing. It would have been better if the first one put any effort at all in anything other than handing me stuff to sign in silence, then discussing my sensitive info in front of another customer and ultimately writing my login on a piece of half broken scrap paper, but alas. At least the security guard at the entrance was friendly and everyone wore mask correctly.

Depuis le départ pour maternité de Ilham le service, les suivis et les offres pour garder la clientèle sont décevants. Nous avons tout transférer avec eux et au moment de refinancer, l'offre reçue a été décevante j'ai fais une relance et rien n'a changé. Donc une autre institution a notre business!

J'ai eu un service horrible par le passer sans oublier que les heures d'ouvertures ne sont pas super.

A year ago I had applied for a Mastercard, but had to pick it up in a branch. My father is severely handicapped and has been a member of this branch for years. I went to pick up my card and couldn't get over the cracks in the path leading to the doorway and the support rail was loose as can be.
Last week, a year later, I had to bring my father in to do some business, noting fixed yet. They started to try to offer me to become a BMO member, but I shut them down quickly, saying that if they can't maintain their branch, how could I trust them with my money? They can't even shovel the snow in front of the branch! At TD bank just a few blocks away the security guard keeps the front clear constantly and I have never seen a safety issue that wasn't immediately addressed by them.

I don't have a BMO account, I only exchange my rolled coins for bills, and all 3 times, they've counted $10 less than what I rolled of ~$100. It was 3 different employees too! I had to slowly point out the amounts of each roll and add it up for them. I wouldn't trust people who can't count with my money Haha!

Service impecable à chaque fois, toujours chaleureux et souriants. Je suis allée aujourd'hui et je suis très satisfaite, on a répondu à mes questions. Merci!

Everybody in this branch is highly professional, polite and very helpful, it is always a pleasure to do business here.

One of the best customer service I had experiences,
Highly recommend, the branch manager she was very helpful, she got my mortgage in 3 days, she gave me all the information I needed, even stay longer than her working hours just to make sure my
File was completed before leaving her office.
I'm very grateful for her hard work
Thank you very much ilham

I changed my bank from TD to BMO just because of the manager of the bank she's really helpful she spend time with customer to give all information you need, she gives the best services possibe.got my mortgage with her super happy
Thank you very much ilham