Boulangerie Patisserie Montebello
4 reviews 3340 Rue Fleury E, Montréal-Nord, Quebec +1 514-321-5567 www.patisseriemontebello.com suggest an edit
24 September 2023 2:43
The team at Pâtisserie Montebello make great custom cakes for events. They go above and beyond. Would definitely recommend!
01 June 2023 4:08
The cake it self.
I'm not exaggerating when I say we spit out the cake from the first bite because we simultaneously did. The glaze was extremely biter. When I tried to remove the glaze, a red color stain was everywhere (spouses, fingers and for one clothes) for few days. Even after I tried to wash it off.
The inside cake didn't taste anything except for the ricotta and even that wasn't the best I've tasted.
The cake they gave me tasted like watery milk with little touch of sugar, some what of ricotta and biter glaze.
The cake finished in the garbage. A family member went out and buy another cake (That was frustrating)
I've send an email stating the situation and no answer a month later. I guess they have their money and doesn't care about client satisfaction.
For a pastry that host grand events, I don't understand.
Do I have to believe that my order wasn't grand enough for them to give me a decent cake?
I seriously thought that I would love their cakes. I've been following their Instagram page for a few.
Ordering it self and everything surrounding it.
Everything went OK when I placed the order. Polite welcoming.
I've made few changes via email and had to call to make sure they've received it because no answer was provided via mail although they say to contact them via mail.
The day of the delivery, I called them to know if the order was ready for pickup. Now when I think about it, it was odd.
When the young lady brought out the cake, I wasn't " wow'ed " by it, but it looked ok. Not enough to say yes when she asked me if I wanted her to write something on it.
Have to say that when my mom saw it, the first thing she said was, " What's that? The cake looks cracked". It wasn't really, but the finishing look made it look kind of cracked.
It goes without saying, but I don't recommend that place. Do not be fooled by their pictures like I was.
I'm not exaggerating when I say we spit out the cake from the first bite because we simultaneously did. The glaze was extremely biter. When I tried to remove the glaze, a red color stain was everywhere (spouses, fingers and for one clothes) for few days. Even after I tried to wash it off.
The inside cake didn't taste anything except for the ricotta and even that wasn't the best I've tasted.
The cake they gave me tasted like watery milk with little touch of sugar, some what of ricotta and biter glaze.
The cake finished in the garbage. A family member went out and buy another cake (That was frustrating)
I've send an email stating the situation and no answer a month later. I guess they have their money and doesn't care about client satisfaction.
For a pastry that host grand events, I don't understand.
Do I have to believe that my order wasn't grand enough for them to give me a decent cake?
I seriously thought that I would love their cakes. I've been following their Instagram page for a few.
Ordering it self and everything surrounding it.
Everything went OK when I placed the order. Polite welcoming.
I've made few changes via email and had to call to make sure they've received it because no answer was provided via mail although they say to contact them via mail.
The day of the delivery, I called them to know if the order was ready for pickup. Now when I think about it, it was odd.
When the young lady brought out the cake, I wasn't " wow'ed " by it, but it looked ok. Not enough to say yes when she asked me if I wanted her to write something on it.
Have to say that when my mom saw it, the first thing she said was, " What's that? The cake looks cracked". It wasn't really, but the finishing look made it look kind of cracked.
It goes without saying, but I don't recommend that place. Do not be fooled by their pictures like I was.
03 November 2022 0:45
Bad service for an expensive cake, i had a fake topper cake
Soooo disappointed
Soooo disappointed
15 August 2022 13:35
Used this bakery for my sisters wedding which is due for tomorrow. I was previously warned against using their services for Desserts however, I decided to go ahead anyway.
I should have listened to both personal and reviews. Initial service was good, I felt listened to and I thought what I had asked for was well understood. However for a hefty price, once I received my order, the pastries I ordered were not what I was given. The store insisted I was given what I had asked for, their attitude was defensive and not customer oriented.
I strongly recommend to not use this Shop for large orders due to poor communication and recurring mixups. Don’t waste your time money or energy.
I should have listened to both personal and reviews. Initial service was good, I felt listened to and I thought what I had asked for was well understood. However for a hefty price, once I received my order, the pastries I ordered were not what I was given. The store insisted I was given what I had asked for, their attitude was defensive and not customer oriented.
I strongly recommend to not use this Shop for large orders due to poor communication and recurring mixups. Don’t waste your time money or energy.