CIBC Branch with ATM

Please take care of your customer. As I am immigrants and foreign workers. I dont know much. We asked their help to figure something that back office did wrong. But Ana (Anaita Zarabian), who is the branch manager, she treated us really badly and criminals. She was so unprofessional, and she didn't want to give her a business card. Her tone and manner were one of the worst. I felt a bit of racism from her. She can't do any, but the phone service center helped all. Which is ana totally lier. Please stay away from here.

The manager created problem. Its so wierd that manager seems unprofessional. I haven't had so much problem since i am their customer for 4 years.

Horrible phone services!
They hang up or transfer to avoid working!
Lacy and incompetent!

The first day I went to the bank the impression was negative but today the same staff was extremely respectful, helpful and polite. Congratulations life is constant improvement ️

Big brunch does not care about the personal consumer. I recommend going to the branch next to McGill. Huge complaint about Antonie Zheng's team. 1.bad attitude. 2.never read the email. 3.did not apologize for their mistake. 不推荐郑安东的团队，他们大概2，3个人；态度非常差，不会读email。办个事太费劲。

Impossible to reach at all the phone numbers.they make you choose all the options to finally hang up on you. Ridiculous service.no service at all.

Customer service. They hire random people who know nothing about this job. They just need to sit together so that they can ask one another to solve the problem and when they don't know how to do it, they ask the customer to go home and make a call.

Drove 40min, paid parking, walk 10min, come to my urgent appointment for business, was told the employee called in sick. No one took the time to call or reschedule. Was told to rebook and come back. Went to 3 other branches near by no help:/. Very disappointed!

I forget my debit card PIN number, when I call the customer service, the customer service ask my to closer to a ATM, and call then when I am closer to ATM, when I try to use that branch ATM to reset my debit card PIN number, the reception was very disrespectful!

LE pire service ever, ET LES PIRES conseils financiers que je n'ai jamais reçu! De l'incompétence à son meilleur! C'est dangereux de confier notre argent à ces personnes INCOMPÉTENTES!

Horrible customer service. I wish I could do my RRSP and TFSA online without wasting my time here.

Possibly the worst banking experience on earth. They have zero organizational awareness, shambolic work ethic and absolutely no care for clientele. The receptionist at personal banking is clueless, she had me wait 30mins for someone who was supposedly out for lunch and then realized she had no idea where they were, quoting "No one tells me anything here. "

The personal banking experience is worse, they have no idea how to get things done. None existent care for work or clients, 3 months to get a quick process because no one wants to put 2 mins worth of effort to get to the bottom of an issue.

Horrible experience and i highly recommend people pick a different bank if you don't want to go through hoops every time you want a simple transaction.

You may deposit money in your acoount after you put the cash in the envelope. The ATM doesn't have counting bill system

Very satisfied. I am very satisfied with the easiness and efficiency that was provided by Simon Brosseau. I was very well informed and offered the best products that would suit my needs. Keep up the good work. I will forever vouch for CIBC.

The worst Bank ever, I didnt find any employee knows what he's doing! Annoying to hell!
Be careful someday u will wake up and they already canceled ur bank account, As what happened to me

The 2 stars is for its location and cleanliness but their tellers really need to up their customer service. No formal greetings or whatsoever. When I get turned down for a transaction, they do not even tell me how to make it "correct" and look at me as if I'm stupid as hell, gives me fuzzy instructions

Worked at CIBC tower on Rene Levesque. This was the worst job i ever had.
They would listen to all employees calls and even have us followed to the bathrooms. Management made staff miserable and had us stressed out. I was told to go on sick leave which i did then when i wanted to come back they fired me. They are also protected by Government when I tried to file a complaint I got no where. The worst job ever and I worked at marche Jean Talon. The would set the criteria high so as very few people would get a raise and when you got that raise it was hold on to your hats. A whole 10 cents an hour yes thats right 10 cents, and management would make it seem like they broke the bank to give you that 10 cents.

One teller to deal with a line of 15 people, no supervisor, no manager, no rereceptionist to help! Good staff planning required.

If i could rate 0 i would! Je comprend pas comment CIBC peut etre encore ouvert! Worst bank ever!

Slow and inefficient bank! Only 2 people working at counter while there is a huge line up! I don’t understand!

I'm switching bank. More than 10 people waiting in line but they only have one counter open. Three people were assisting ONE customer for 15 minutes. I am not sure why they need to have a 3: 1 ratio. Maybe that's why CIBC cannot compete with other banks in terms of service quality.