Club Monaco
4 reviews 1000 Saint-Catherine St W, Montreal, Quebec +1 514-871-9841 www.clubmonaco.ca suggest an edit
28 October 2023 13:02
The men's section in the basement looks good with a great variety of merchandise. The quality of the fabrics is great. There's also a little coffee shop inside. Unfortunately, there are more sales online than in-store so online shopping trumps in-person shopping.
25 October 2023 6:25
Spent 1300$ only to find out the website is 30% off in October. The manager refused to price adjust, with a nasty attitude. I will be returning my purchase and have placed a formal complaint about this. Terrible customer service at this store. Shame on you.
12 February 2023 16:42
J’adore cette boutique, mais ce soir ils viennent de perdre une cliente. J’ai été trop de fois déçue par le service à la clientèle.
12 February 2023 12:20
The first time I’ve ordered online, will also be my LAST time! No plans on setting foot in any of their stores!
I can’t believe how little professionalism and care they show towards their customers. I’m so disappointed!
Out of 6 items that I’ve ordered, only two arrived. Five days later of my order arriving, they notified me via email saying the rest of my order will NOT be delivered to me due to website issues.
Never was there a mention of a reimbursement nor a reimbursement on my credit card bill… Yet!
My order was shipped to another address than the one I provided. They’ve typed the wrong postal code and it was sent elsewhere.
While many of my items will clearly not be sent to me and I was super excited about those items, Club Monaco never offered to send them once their website works or any care to make a customer happy instead of unhappy!
Why should I care about your store when you don’t care about me as a customer.
Off I go to your competitors!
I can’t believe how little professionalism and care they show towards their customers. I’m so disappointed!
Out of 6 items that I’ve ordered, only two arrived. Five days later of my order arriving, they notified me via email saying the rest of my order will NOT be delivered to me due to website issues.
Never was there a mention of a reimbursement nor a reimbursement on my credit card bill… Yet!
My order was shipped to another address than the one I provided. They’ve typed the wrong postal code and it was sent elsewhere.
While many of my items will clearly not be sent to me and I was super excited about those items, Club Monaco never offered to send them once their website works or any care to make a customer happy instead of unhappy!
Why should I care about your store when you don’t care about me as a customer.
Off I go to your competitors!