Cuisines Modena Inc.
2 reviews 5525 Upper Lachine Rd, Montreal, Quebec +1 514-483-1376 www.cuisinesmodena.com suggest an edit
27 June 2023 0:31
BUYER BEWARE!
Modena is by far the most disorganized, unresponsive and disrespectful company I have ever encountered.
In March 2022, we approached Modena to enquire about a kitchen renovation project and a custom closet. They moved quick at first; took measurements and promptly provided a plan for both projects, promising a max 14-week delivery. Once we agreed on the specifics and price, we signed the contract and paid for half the amount and were told the balance was due on delivery …
Once Modena cashed the cheque, they went radio silent. Although we were promised that the project would not take longer than 14 weeks, we knew COVID had changed the realities of many industries and expected that things could take a little longer.
What was absolutely unacceptable was how unresponsive Modena became and would avoid and never return calls/emails.we were told numerous times that the kitchen was shipped and would arrive shortly.this same excuse dragged on.never did THEY care to give an update. At the end of September 2022 (+/- 24 weeks after placing order), panic set in and thought Modena may have gone bankrupt since they failed to answer us repeatedly. In desperation, I had to go to their office in person to get a response from Diane (sales associate) who tried to reassure me that our order was on the “next” boat from Italy. Weeks go by, no news once again. This time, my partner presented himself in person to get an update. Diane was elusive and pretended not to be at the office that day. After tracking down Oliver the President (son of Diane) by telephone, we finally started to get more frequent updates. The boat had arrived to Montreal at the end of October 2022 (28 weeks after placing order) and needed to be cleared by customs. A week later, we call back to get an update and are told that the kitchen was not in the container and would be on the next in early November…
The container arrived, this time containing only the kitchen. The wardrobe was apparently sent to Miami accidentally.
When scheduling the delivery of the kitchen cabinet, Diane reminds us that the balance of payment would be due the day of delivery (not installed). This was the first call Diane made to us since early summer, and it was simply to ask for money! My mouth dropped when she asked this and pretended like Modena had upheld their end of the agreement.
Instead of rectifying their unprofessionalism and disrespectful customer service and trying to make it right by their customers, Diane showed herself to be money-hungry and expected us to blindly give her money before delivering an installed product. No person in their right mind would trust handing over the rest of the money to a supplier who has only shown to be elusive, untrustworthy and unreliable. Eventually, we agreed to withhold a % of payment until end of installation. Naturally, we calculated the percentage based on the total cost of the project.
When the boxes were finally delivered to our home, Diane came to collect the cheque. Having thought we calculated the percentage only on the amount owed (and not the amount of the project), Dianne was unhappy with the cheque. She proceeded to returned into our home (as installation was to begin) and stole boxes as vengeance and collateral. To make sure we would never have a complete kitchen, she stole what was essentially our property. After negotiation with Oliver, we finally made arrangements to get our stolen boxes back and got an installer to our house to complete the project. By end of November, we finally had a kitchen … 32-weeks later!
Thankfully the end product is very nice and of good quality.
How we got to this point though has been such an exhausting and stress-inducing struggle. The company should review its work ethic and customer relations …. It’s tough out there for all industries but simply answering phones calls and giving periodic updates would have created such a different experience. It’s a shame because the product is great.
Stay far far away!
Modena is by far the most disorganized, unresponsive and disrespectful company I have ever encountered.
In March 2022, we approached Modena to enquire about a kitchen renovation project and a custom closet. They moved quick at first; took measurements and promptly provided a plan for both projects, promising a max 14-week delivery. Once we agreed on the specifics and price, we signed the contract and paid for half the amount and were told the balance was due on delivery …
Once Modena cashed the cheque, they went radio silent. Although we were promised that the project would not take longer than 14 weeks, we knew COVID had changed the realities of many industries and expected that things could take a little longer.
What was absolutely unacceptable was how unresponsive Modena became and would avoid and never return calls/emails.we were told numerous times that the kitchen was shipped and would arrive shortly.this same excuse dragged on.never did THEY care to give an update. At the end of September 2022 (+/- 24 weeks after placing order), panic set in and thought Modena may have gone bankrupt since they failed to answer us repeatedly. In desperation, I had to go to their office in person to get a response from Diane (sales associate) who tried to reassure me that our order was on the “next” boat from Italy. Weeks go by, no news once again. This time, my partner presented himself in person to get an update. Diane was elusive and pretended not to be at the office that day. After tracking down Oliver the President (son of Diane) by telephone, we finally started to get more frequent updates. The boat had arrived to Montreal at the end of October 2022 (28 weeks after placing order) and needed to be cleared by customs. A week later, we call back to get an update and are told that the kitchen was not in the container and would be on the next in early November…
The container arrived, this time containing only the kitchen. The wardrobe was apparently sent to Miami accidentally.
When scheduling the delivery of the kitchen cabinet, Diane reminds us that the balance of payment would be due the day of delivery (not installed). This was the first call Diane made to us since early summer, and it was simply to ask for money! My mouth dropped when she asked this and pretended like Modena had upheld their end of the agreement.
Instead of rectifying their unprofessionalism and disrespectful customer service and trying to make it right by their customers, Diane showed herself to be money-hungry and expected us to blindly give her money before delivering an installed product. No person in their right mind would trust handing over the rest of the money to a supplier who has only shown to be elusive, untrustworthy and unreliable. Eventually, we agreed to withhold a % of payment until end of installation. Naturally, we calculated the percentage based on the total cost of the project.
When the boxes were finally delivered to our home, Diane came to collect the cheque. Having thought we calculated the percentage only on the amount owed (and not the amount of the project), Dianne was unhappy with the cheque. She proceeded to returned into our home (as installation was to begin) and stole boxes as vengeance and collateral. To make sure we would never have a complete kitchen, she stole what was essentially our property. After negotiation with Oliver, we finally made arrangements to get our stolen boxes back and got an installer to our house to complete the project. By end of November, we finally had a kitchen … 32-weeks later!
Thankfully the end product is very nice and of good quality.
How we got to this point though has been such an exhausting and stress-inducing struggle. The company should review its work ethic and customer relations …. It’s tough out there for all industries but simply answering phones calls and giving periodic updates would have created such a different experience. It’s a shame because the product is great.
Stay far far away!
20 June 2023 7:53
Dreadful and horrible customer service and painful journey. You are sold a "realistic" timeline, before unfortunately sales associate disappearred for months with no follow ups, no returned calls, and give you the run around that the kitchen was shipped and would be received next week.which became months later.a 14 week timeline became 8 months (34 weeks+) for a kitchen and 11 months for a 12-foot custom wardrobe.
The product itself is great and material of high quality once delivered and installed (installation teams are experienced and detail oriented) - if your project has the luxury of time, it may be worth considering.
The product itself is great and material of high quality once delivered and installed (installation teams are experienced and detail oriented) - if your project has the luxury of time, it may be worth considering.