DeSerres Pointe-Claire

Bought a big illustration board (I can't carry it outside just like that, since I don't have a car and it will get dirty and ruined), and the cashiers/manager didn't want to cut it for me, when the DeSerre at Acadie did it for me before. When I asked the manager, she was so unreasonable, she said people could get hurt and to avoid that we won't be using sharp things. Its crazy because, there is a lot of sharp items in the store people could access to harm people, and without being logical and responsible for customer services, they are unresonably saying that they can't handle sharp things to simply cut the illustration board, which takes few seconds? !

The other store at Acadie did a resonable act, I agree that people could get harm with sharp things, but when I asked at their store, they brought the illustration board far from the public shopping area and they cut the board in half for me in a specific place where nobody could get hurt.

Despite, that even the section where I went to find the illustration board wasn't arranged properly, me and the assistant working there were having hard time to find the specific one I needed, since it was all mixed up. Didn't like the experience here at all, its not only the quality and quantity of the materials they sell that matters, but also their hospitality!

Friendly expert staff who are more than willing to take the time to share their knowledge. Especially great for beginners!

Great variety of acrylics, brushes, and other arts n crafts tool to let your mind be creative at its best. Employees are super helpful

Petite succursale avec un choix limité de produits en comparaison avec les autres magasins de la chaîne. Le personnel est gentil. Il n'y a rien pour le tricot, ce qui est dommage. Grand stationnement.

Nice place, friendly service. Unfortunately they don't do custom framing in house.

Great supplies, good selection of kids puzzles and games.prices on Prismacolor pencils didn't go up thankfully

Horrible management.miserable old lady that’s rude to their clients as well very rude and disrespectful to their employees in-front of clients.