Dormez-vous

I recently had the pleasure of working with Ula at Dormez Vous, and I was blown away by her attentiveness and genuine care. She went above and beyond to assist me, not just during the purchase, but also with exceptional service after the sale. I work with customers as well and I can say this is key to being an exceptional sales associate.

The moment I walked into the store, Ula made me feel like a valued customer. She took the time to understand my specific needs and preferences, ensuring that I found the perfect mattress. Ula's extensive knowledge and guidance made the decision-making process a breeze.

What truly impressed me was the commitment to providing exceptional service even after the sale. She followed up with me to make sure I was happy with my purchase and took care of any questions I had.

I highly recommend Ula at this Dormez Vous location to anyone in need of a mattress or sleep-related accessories. Her attentiveness, genuine care, and willingness to go the extra mile make her an exceptional sales associate. Thank you, Ula, for making my shopping experience a memorable one!

I would say Do your research, take your time, visit stores or different stores, and don't feel pressured to buy on the spot. I won't trust this organisation ever again even if they reply to this post as after several calls to HQ to escalate and researching who was the director were ignored, not even a curtosy call back. Our experience was a total and absolute failure after $4k on a bed with raising & folding frame was bought from me for a relative. I bought the 2nd most expensive bed and were to buy also the $5k bed, but I was ghosted by company and could not take advantage of their policy to swap & upgrade bed on the 1st sale. After the sale, we discovered we had issues where the bed would not fold or bend using the mechanical.flexible bed frame, but sales rep ignored us (calls, voice-mail, emails) to the point we tried chasing rep down at store. They were quite sly insistingbed is new and would break in. So we tried calling HQ to request to speak to regional directors several times - also ignored. We sent photos, called, emailed. All fell totally empty. Not what one would expect from seeing TV commercials or being promised a bed swap. They left us flat on our face and ghosted us after the sale, heck we tried all means even using customer support options and chats, emails and calls, all options exhausted short of taking to small claims as relative who i bought this for said to let it go. My gift to my son was spoiled and it didn't work out for us.

This was our personal experience, and I hope yours can be happily different.

We bought a mattress here and Amir was so helpful and patient with helping choose the right mattress. Amazing customer Service.

Pierrefonds blvd, poor customer service, i mean friendly enough but not well knowledged on their products. I was left to manage myself with little to no supporr from the employee I bought my pillow from.

Awful customer service. Called today to ask information on a mattress that elevates your bed for treating acid reflex as my doctor recommended me to get, call the store, and the gentleman who answered the phone was rude, obnoxious, and talking over me, and not very friendly. I will never give my business to this location because of that. I live in Ile Bizard, but I’ll definitely drive a little further to get good customer service somewhere else. I’m sure this is not the first time he’s had this complaint, considering his attitude.

I was today at the store the old guy didn't even say hi, worst customer service, I was about to buy a 5000 $ matress in cash. He was even checking on me like I was going to steal a matress (lol) I just left the store. What a mess!