Duovac Central Vacuums
7 reviews 3695 Desserte est des Laurentides, Laval, Quebec +1 450-622-9000 duovac.com suggest an edit
28 August 2023 10:05
Duovac warranty is just like the vacuum. Garbage. Within 1 year the motor burnt and they said its cause I pulled the inner filter off and dust got in. I did not btw. They refused to honour the warranty and never returned any calls. Wasted $3000.
11 November 2020 23:45
Excellent service pour une commande et livraison par téléphone! À l’écoute de mes besoins, j’ai été très bien conseillé.
28 October 2020 20:41
Dear Sir/Madam,
I have sent an email to your address listed on your website as well as contacted your call center number. No response. Music plays, i am told I am the first customer inline and have waited over an hour. Also I have chosen the call back option as well providing my contact# and no one has ever reached me.
Are you a legit business? Are you open?
Please find my issue that I have emailed you below:
I have installed the DuoVac central vacuum at my home and the motor now will not start. I have checked the power connection and used the reset button multiple times and the motor will not start.
There is a click sound every time the power switch is turned on/off.
Can you please assist in addressing this issue.
I have sent an email to your address listed on your website as well as contacted your call center number. No response. Music plays, i am told I am the first customer inline and have waited over an hour. Also I have chosen the call back option as well providing my contact# and no one has ever reached me.
Are you a legit business? Are you open?
Please find my issue that I have emailed you below:
I have installed the DuoVac central vacuum at my home and the motor now will not start. I have checked the power connection and used the reset button multiple times and the motor will not start.
There is a click sound every time the power switch is turned on/off.
Can you please assist in addressing this issue.
21 October 2019 4:51
Amazing customer service! Came with a hose problem, was expecting a long process with the warranty. In 10 minutes the problem was solved! Quebec should be proud to have such a good product and service!
01 October 2018 0:17
We bought this product in 2011. Today the motor made a weird noise an after I noticed a strong burning smell. So I think that is the end. What should I do know? I must to say that I am very upset because is Christmas eve and sincerely I didn't expect to happen sudden like that. I paid to much for something that it isn't worthed.