Empire Montréal

We have bought clothes, skateboards, and built skateboards here. Staff is knowledgeable and helpful, but not at all pushy. We had preconceived perceptions of shopping in a larger chain, but it honestly doesn’t feel like a chain when you step foot in here. The staff makes all the difference! They offer a personal service and we really appreciate coming here because are not “young skaters” and they don’t make us feel out of place at all:)

Léon and the crew look after me really well! I alway come here when I’m in Montreal skate or die

Awesome shop for urban/skate clothing, lots of choice. A bit expensive depending on brands but everything is expensive nowadays.

Sick staff sick service! Went in last week to get my girlfriend a new skateboard and the man Zach G was super helpful and nice! Made her feel super comfortable and answered all the questions she had! Thanks for always being rad guys!

Très bonne expérience à ce Skateshop.

On m’a très bien conseillé pour un nouveau setup complet, sans pousser à la consommation, et en répondant parfaitement à mes besoins niveau budget.

Il y a aussi beaucoup de choix.

Rien à dire, je recommande vivement.

Merci à toute cette équipe de jeune passionnés et énergiques. Ce fut un plaisir d'être si bien reçu et guider, moi qui n'en connaît rien, pour l'instant.
Merci beaucoup à Zack, qui avait une super vibe, était serviable et vraiment sympathique. Bravo les gars. Continuez à assurer. Je repasse bientôt.

Huge thank you to Julianne for helping me out! I’ve been searching for a specific part for a couple weeks and she was able to find me a spare part! Amazing service and incredible shop! Definitely recommend!

Julianne nous a conseillée pour l'achat d'un skate à notre fille, elle a été très patiente et professionnelle. On a apprecié son relationnel et son professionalisme.

Very cool store, located right downtown Montreal. The largest selection for all your skateboarding and snowboarding needs. Very knowledgeable and friendly staff.

Excellente expérience avec Brandon pour mon équipement de snow
Ça paraît qu’il a les connaissances requise pour conseiller n’importe qui

Amazing service! The young girl who helped me, Beatrice, was very helpful. She was very sweet and polite.
Also, i was looking for a skateboard for my son and another employee, Max helped me and explained everything to me very patiently. He knows his stuff!
I will come back for sure!

Super service courtois et professionnel de la part de Max l’assistant gérant. Ça fait 10 ans que je ne me suis pas acheté un skateboard et il m’a conseillé sur tous les produits et surtout ceux dont j’avais besoin. Il a même pris le temps de me montrer les skateparks à aller rider vu que dans mon temps il n’y en avait pas vraiment. Très cool de sa part. Merci Max!

Max was great. Super helpful guy, came in, got a board from scratch, took us 25 minutes tops. He knows his work.

L'équipe connais bien ses produits et saura bien vous consseiller et ce peu importe votre niveau. Vous serez acceuillis comme un membre de la famille - Alex McConnell

A great store that has a huge variety of skateboard accessories, and a great staff! I had Maxime who took his time to explain and help me out setup a new board that really fits what I'm looking for.if you're ever in the market for a new board ask for his help!

Super bonne expérience au magasin de Montréal, le staff était super souriant et énergique. Un gros merci à Remi pour le service et il ma super bien conseillé. Je vais y assurément y retourner lors de mon prochain passage au centre-ville!

Excellent service! Les employés sont vraiment sympathiques et j'y trouve toujours ce que je cherche. Merci à Julianne Rose.

Usually have a great service there for many years.since the were on st catherine.but today will be my last! I use to have decicated sales people helping put shoes lace and help with stuff but today, no service and attitude also! We ask for shoes and she got em to us and walk away.shoes need to be laced so we did and saleperson came back 15 min later and ask how.the shoes was.i told her we just finish lacing them for her and didnt have time to try them yet.she said: ho yeah usuallybrhats my job.i said: yes i know.bad service and overpriced.i was going there for service and happy vibes in the shop, now its all gone and people who work there seem to hate their job.all shoes i buy there available online for cheaper so why bother with a teen attitude.

J'ai adoré mon expérience au empire aujourd'hui, je me suis acheté un skate pour la première fois à 34 ans et le vendeur William était super compétent et vraiment enthousiaste. Le magasin est beau, pour un trippeux de sport de planche, tu peux t'y accrocher les pieds.

Love this store! Bought both my boards here since I started to skate! Great service, thanks Max for the sick board set up! Also thank you Remi for the check out. I'll be back!

Hier, je suis allé acheter un deck à ma copine. Max nous a guidé tout au long. En plus d'avoir le style et le charisme, il a aussi une quantité industrielle de connaissances sur le sujet. Super employé qui crée un lien de confiance avec le client. Bon skater, bon gars, bon vendeur.

Would not accept a straight exchange (I had to go one size down on a Christmas gift) on a new, full price, still in stock item, current season item because it was 11 days out of return policy, even when I was willing to pay shipping both directions.

Went in to buy new bindings for my snowboard at the Downtown Montreal location and Jennifer was so wonderful! Patient, knowledgeable, welcoming.what an incredible experience. The rest of the staff were equally as helpful, asking me numerous times if I needed help with anything. All in all, Jennifer and the rest of the staff should truly be the poster team for
excellent customer service

Have yet to go in person but customer service has been 11/10. Since the shop is closed for covid ive been emailing questions and getting super helpful responses including specific snowboard boot recommendations etc. Specifically kacey has been so helpful. Great customer service cant wait to come in when restrictions are lifted!

Friendly staff, lots of choice much larger than what you can expect from the outside. I was really in and out just purchasing exactly what i was looking for so can t much vouch for the knowledge of the staff etc

1st time there with my grandson who just took up skateboarding and needed info. Met with Remy who guided us with aplomb and courtesy. Also had at least 3 other employees who asked if we needed help as we perused the different departments. Incredible customer service and a benchmark for near perfection. Def a 10 experience

La succursale située au centre-ville est selon moi, la plus "friendly"! Le staff est serviable et aimable et l'ambiance du magasin est vraiment nice:) Les playlists sont assez impressionnantes, ce qui rend le magasinage motivant. Je voudrais faire une mention spéciale à Rémi, Sarah-Jane, Camille, Will et Mathilde, Geneviève et Catherine qui sont les employés que je croise le plus souvent. Vous faites un excellent travail!

Un gros merci à William de Empire Montréal! Un vrai connaisseur. Il m'a vraiment bien conseillé et a pris le temps de me servir pour une planche et des fixes. J'ai des besoins particuliers et il a vraiment su avec ces explications me montrer les produits que je cherche! Je le recommande!

This was our first visit to Empire. I went to buy 2 snowboards snowboards (and boots/bindings) for my adult kids. We were so impressed! Knowing little information on the topic of snowboards, Charles and Remy were extremely helpful. They each helped one of my children (simultaneously) in an efficient, patient, and educational manner. They were super-friendly and it was a great experience.

Super knowledgeable staff. They were very helpful in guiding me through the equipment options to find what best fits my needs. Prices were good too. Thank you Charles & Remi.

Nice store with alot of popular skate brands including Baker, Spitfire, Vans, Thrasher, Lakai, Bones, Girl etc.etc. Althought I was a little disapointed there was no Nike SB stuff. I bought a deck here and the guy who helped me gave some sound advice on the history of some of the brands I was inquiring about.and I also got some shoes and the girl that helped me was super useful as well at finding the right pair

Snowboarders.great product and knowledgeable people since 2001 Son! Keep on bringing the spirit of how true creators create on snow and street and I will keep shopping there for as long as I can! Empire = Legend!

Les vendeurs sont passionnés, ils ont toujours le sourire et ils sont prêt à nous aider. J’ai reçu de très bon conseil et je suis content de mes achats. Big up à toute l’équipe!

Je suis toujours impressionnée par le service que je reçois à cette boutique. Le staff est accueillant, compétent et attentionné.

Still get great service with a smile by quality skaters and snowboarders.great product and knowledgeable people since 2001 Son! Keep on bringing the spirit of how true creators create on snow and street and I will keep shopping there for as long as I can! Empire = Legend!

Great service and prices. I've order online twice now, and alway got my items qiuckly. Thanks team

Très déçue du service après vente.les articles en solde, ne sont pas éligibles au retour rapide, et ce même dans un délai de 30 jours. Fausse publicité, car on doit le lire à la fin des règlements selon eux!

On se sent tout de suite à l'aise et accueilli en entrant à Empire. Mention spéciale au vendeur Nigel qui est très à l'écoute et qui a pu me conseiller en fonctions de mes besoins. Je suis entièrement satisfait! Merci beaucoup pour la qualité du matériel et des services!

Magasin 10/10, le staff est super sympa, ils prennent soin des clients, le linge est juste malade! Les marques tenues sont trop confortables et belles, c'est fou d'avoir les 2! Un méga beau package! Bonne idée d'avoir déménagé de local sérieux best Idea ever. C'est bien situé et pas mal moins random à aller à pied!

Excellent service. Staff was super knowledgeable on the gear we were looking for. At the end we found exactly what we needed. They proposed several product from different brands. Lots of choices to pick from. They pointed out pros and cons of each brand. Highly recommend going to the store if you're serious about what you want to buy!

J'avais un problème avec ma fixation sur mon snowboard et l'employé sur les lieux m'a trouvé un vieux morceau discontinué qui traînait dans le backstore et je n'ai pas été obligé d'acheter des nouvelles fixations. Merci!

Rémi s’est montré super serviable et très aimable. Il a eu la générosité de répondre à toutes mes questions de manière très polie:) je recommande cet endroit sans hésiter!

This store has everything you need for any of your skate/snowboard needs from decks, trucks, shoes to outwear and clothing.
The staff is really friendly and professional. On my last visit Louise helped me pick out everything I needed and made sure I left a happy customer! Recommend to anyone from beginners to pros!

I came into Empire looking for several Christmas gifts. I was greeted by Louise who answered my every question and tended to my needs. She was patient and exemplified extraordinary customer service. I was completely unfamiliar with Empire and left the store knowing that I would come back for a future visit. Louise and her staff were kind, professional, and attentive to my needs. I highly recommend Empire, not just for the merchandise, but also for the stellar customer service!

Just decide to learn snowboarding, bought all my gear at EMPIRE, the staffs were extremely friendly, patient and helpful. They are just AWESOME!

Gros service de Nigel aujourd'hui pour m'aider à trouver une paire de bottes de snow à mon goût, j'vais définitivement retourner le voir quand j'aurai besoin de conseils pour mon setup!

Amazingly helpful staff downstairs, who go out of their way to help you even if you're not their typical customer.