Foot Locker

The staff and especially manager are horrible at customer service. I brought a brand new pair of shoes to be exchanged with my bill and they didn’t want nothing to do because it passed the 45 day policy…. However shoes were still on shelf and it was a straight exchange. Went to Fairview and the staff was amazing took care of it no questions asked with a smile and a thank you!

Ça été super j ai fait 2 heures de route pour allé cherché des nike air force one qui n avait pas nul part et j ai trouvé chez vous merci ça rendu une petite fille de 12 ans très heureuse

I went on 09th May 2023 around 2: 15pm Worst footlocker I ever visited the girls who works there asked me which shoe I want told her the 3rd shoe from the top on the first row the white one with grey and the girl gives me an attitude can you show me instead of explaining? Then why would you ask in first place? Went and show her the shoe told her I want size 9.5 goes and looks in the system and tell me is not available! I checked the inventory online is available and showed her on my phone and suddenly they found it! I tried them on nice fit but no one was there at cash or help further I walked out and do my business somewhere, where I will be more respected as client!

Beware! You might be purchasing a used items at full price. I am reviewing the Rockland Center Foot locker. They are dishonest and thieves. My son forgot his jacket there yesterday around closing time and instead of holding it for potential lost and found, they sold it this morning. I was told this today when I went back to inquire about the jacket. A worker confessed selling the coat, though it did not have a tag. When we asked for a refund, the manager was called and she refused. The manager covered the story by telling us that the items in question that was sold without a tag was a 15$ sweater. HAS ANYONE EVER SEEN A SWEATER OR ANY OTHER CLOTHING THERE FOR 15$? NERVER! I purchased the jacket for my son last year. You can't even find the coat in stores anymore. I am very disappoint with the customer service and shocked to see how a multimillionaire business would lie to avoid paying back what they consider pocket change. They should have owed up to their mistake instead of stealing from a 15 year old boy.
Make sure you inspect what you buy.

This place is a joke. There isn't a lot to choose from and when you do find a shoe that you like; they don't have the size you want. The staff is very impatient and I think that the manager should have a talk with Ikram and tell her that the store exists because of customers. The customers are the ones paying her salary so maybe have less attitude towards them and offer better service and try not to let people see how miserable you are in your life!

Le personnel de hier soir 29 sept 2022. J'ai jamais vu 2 gars autant détester leur job.zéro serviable.je demandé de tailles pour mon fils et lui continuais a jaser avec son collègue en m ignorant.ya fallu je me plante devant eux.et je me sentais presque mal de les avoir dérange dans leur conversation il m amene les souliers.et s'en va jaser encore.fallait je lui cours après comme si j'étais sa mère et lui mon ados mal élevé.

Service clientèle très à l’écoute et accueillante mais le seul problème c’est qu’il n’y a pas beaucoup de chaussures pour le côté femme et depuis quelque mois ils ont arrêté de vendre des Jordan ce qui est très décevant.

Service nul, manque de professionnalisme voir même manque de respect envers les clients je recommande pas!

Very bad experience.
I purchased a pair of shoes yesterday May 19 and they happened to be too small for my sister.
When I came back the very next day May 20.the manager told me that the shoes were "too dirty" to be replaced although she only tried them on and did not use them at all.
He also told me that it is not his problem and I can see a different FootLocker.

Je viens pour chercher la commande a ma pote pis la vendeuse ne veux pas me la donner même si j’ai la facture et le moyen de paiement

A l'entrée le gars a la porte nous a même pas salué et au moment de quitter aussi. D'autres magasins on nous dit bonjour et au revoir. Ce foot Locker ressemblait pas au autre Le pire que j'ai été.

Terrible service May 10,2021. Around 20 mins or so before closing with quite a few people in the store. Only one guy at the cash as the other sales people disappeared into the stockroom until 10 min b4 closing, when only one of them emerged from the stockroom just to lock the door. I had tried to ask the guy at the cash a little earlier where the sales girls are, and he said there's a problem with the stock and they're checking it. Trying to buy shoes there was a big fail. Oh well, I guess they don't need my money. I'll just have to buy my Nike Air max shoes elsewhere.

Very very bad company. They took my order for kappa pant for man and nike T-shirt. Also charge the money from my credit card. After 1 week they just sent a T-shirt. Then after 2 days sent me an email that they have canceled my order coz they are out of stock. So why they took the order and payment? Very very disappointed. We have to go to abroad next week. They just ruined my plan. They shouldn't take the order if they were out of stock.
I am just talking about the company. Not for the store.

Bonne variété de chaussures surtout dans la section des hommes mais peu de variété dans les autres articles, le magasin est un peu vide ce qui est compréhensible avec la situation actuelle. Assurez-vous qu'à la caisse ils ont bien noté votre courriel si vous demandez un reçu électronique car j'ai jamais reçu le mien.

I went to the store, everything is marked "on sale" so i go to buy a coat and they tell me that sale is over, you have to pay full price, i spoke to the manager and she told me she don't care if the advertising is misleading, it ain't her problem and she ain't honoring nothing and go take my business elsewhere, great!

I love this place they have the best shoe selection ever and the stuff is always ready to help.

Là madame ne voulait pas travailler, je envie d’acheter, dommage, pour finir je part à sport expert pour achète mon Adidas. ça marche

Helpful nice people love the place. For return policy if u need to bring the shoes back for any reason make sure u clean it like new

Magnifique service, personnel tres a l'ecoute un acceuil avec grand sourire un large choix FOOT LOCKER stay the best please