Foot Locker

The store employees are nice but I can never get through the phone line to speak to someone ever.

The phone is never answered to inquire about stock for sizing.

Probably the most useless shoe store in Montreal. In 15 years of passing by it in the mall, the only item I ever bought was a blue adidas hoodie, not even shoes. The employees that get hired there are literally immobile lazy robots. The only work they do well is slipping limited releases through the back to their friends. Hopefully they close it down for good.

Exceptional Customer Service at Footlocker Fairview Montreal

My recent visit to Footlocker Fairview Montreal exceeded my expectations in terms of customer service. When I entered the store with a specific preference in mind, I was disappointed to learn that my desired shoes were not available. However, the store manager, Cherry, went above and beyond to assist me.

Cherry offered to check the availability of the shoes at other stores, and fortunately, one of them had the pair I wanted. The only challenge was that I was on holiday and flying back on Monday, making it difficult to pick them up. At this point, I was about to leave the store empty-handed, but Cherry came to the rescue.

She kindly offered to purchase and hold the shoes for me, ensuring that they would be available for pick-up at the Fairview store by the upcoming weekend. This level of commitment to customer satisfaction was truly remarkable.

I was able to collect my preferred shoes on Monday, thanks to Cherry's exceptional service and the helpfulness of the entire Footlocker team. I am immensely grateful for their efforts and their dedication to ensuring I got the product I desired.

I can't express how delighted I am with this next-level customer service experience. "

Great staff well trained at helping find the right size for kids also. If you need shoes or some athletic gear then this is the spot.

Pire des services de la ville entière, je vous conseille de commander en ligne, les vendeurs sont trop occupés à discuter entre eux. Ne perdez pas votre temps, ne gaspillez pas votre argent. Worst service in the city, dont waste your time or hard earn money, order online, the associates are too busy in deep, mind blowing conversations to actually assist clients, and they actually called me after I complained on facebook and hung up.

Went a girl asked me about a size we wanted for me and my son then she disappeared to I don't know where it was an easy 500$ is it because I am white? That she didn't want to help me

Je voulais tout simplement acheter une paire de souliers mais le service était horrible, l’employé me disait que j’ai menti sur ma pointure et ne s’est même pas excusé lorsqu’elle a réalisé qu’elle avait tord. De plus ella ma fais savoir que «ces souliers ne sont pas fait pour toi ». Plus jamais.

Poor service. It seems we client are disturbing them. Went to buy shoes for my kids and got answered poorly and no proper help. Would not recommend at all!

Bon choix de souliers mais pas toujours facile de comprendre les sections. De plus le magasin peut être un peu intimidant.

Ordering online is definitely more pleasant than visiting this store, I truly hope it closes, the sales associates are too busy, chating with each other, I had to interrupt there little conversation to get some service, never again.

L'un des meilleurs magasins pour acheter des chaussures à la mode pour toutes sortes de personnes

The worst experience I had in this shop. I wanted to exchange my shoes and from mall angrignihon they check inventory and said you will have your size in Fairview mall, I just arrive and explain situation to assistant manager who was in charge, he told us without check we don’t have! I asked him please check again because is not possible… he went and during times he back I asked to other salesman to bring the size, he came and said NO doesn’t exist! And his colleagues brings my size…. I shucked and told him what’s going on? He was super RUDE and said whatever …. I think is such shame for this BRAND and this Store….

J'y suis allée en plein vendredi fou (black Friday) et le magasin était plein à craquer. Une jeune femme a pris le temps de voir si j'avais besoin d'aide et de répondre à mes questions avec politesse et bonne humeur. Elle parlait français et anglais. Elle était patiente et gentille. Merci!

Zero customer service and staff has no sense. I think now footlocker is that brand who just want to make money.no variety and no exactly size. The staff has no sense which things is avilable in stock or whts the procedure for return. First they told us yes you can come to the store after they told us sorry these size are not available.please dont visit this store.seriously redicilous. Poor sense and poor service