Ford Lincoln Gabriel

I can't believe that I returned to this dealership again! Having previously had the worst experience in dealing with a service department, I had to bring back my 2002 Ford Escape for an issue concerning the key ignition/transponder. Also had other issues with the back window clips and a possible oil leak. Upon my arrival I was given a "service consultant ", Richard, who, supposedly, would handle my service file through out the repair process. Communication with Richard was very infrequent. I believe he only communicated with me to approve the purchase of the window clips and a transponder for the car's ignition. After that I heard nothing about the car's repair progress. I was never able to reach Richard directly and was frequently dealing with employees who had very limited knowledge about the car. I was finally able to ascertain that the car had serious mechanical issues (oil gasket repair, possible transmission issues) that would have made the repair cost too pricey. I decided I was going to scrap the car and tried to arrange to remove it from the lot. This was an exercise in frustration. First, the car was buried in the back end of their lot, making it almost inaccessible to extract. Also I had to pay a $900 repair bill for the work already done, even though the car was in worse shape then when I brought it in. This is the second bad experience I've had with this dealership. Was promised a call from service representative but I am still waiting.

Excellent service de la part de Jean. Livraison de mon camion dans un temps record et écrèment satisfait! Toujours heureux de faire affaire avec vous.

Was a long wait for our MachE but the service from Ford Lincoln Gabriel was awesome. Ask for Ross if you ever consider getting a Ford car. Highly recommended.

There was a recall on my 2021 Ford Escape Phev which was supposed to have been repaired at my recent appointment. It was not fixed and no one bothered to talk to me about it. If I hadn't asked about it no one would have spoken to me. Not happy at all.

I got a top-notch customer service from Giancarlo. He was super patient, attentive and respectful. Even though they did not have an inventory of the vehicle I was looking, He was very kind to provide me with resources and links to other Gabriel branches and even followed up the following days on my search for a used car. This type of customer service is quite rare these days but much appreciated. Thank you!

Great experience, all employees including the manager/director are helpful. They go above and beyond with their services.

Hell ya! Best thing to do when you drive a 7.3 L diesel F350… make sure you get a few ford friends.

Expérience parfaite de la réservation du F150 Lightning jusqu’à sa livraison. N. Stefanatos a fait un travail irréprochable

I want to say a big thank you to the very friendly Anastasia and Alessio.they took very good care of

Mon conseiller technique Omar est vraiment très professionnel et proactif. Super équipe et top service!

My experience and treatment are always behove & Beyond at this Dealership the guys are Amazing, The service is unbeatable, been dealing with them since 2009.

This Gabriel Ford Lincoln dealership is a class act! Excellent service, great courteous, friendlyand knowledgeable staff. Excellent and precise communication while they took great care of our Ford vehicle! Highly recommended. I never had better service from any other dealership. 10/10 A-1 + Keep up the great work!

Awful place
Bad service and rude personnel
They outright lie to you or on the service reports and never finish their job fully
Beside that, the sale department lies and adds extra stuff without telling you

Took my 2016 Edge in for regular service, Ford Gabriel continues to deliver trustworthy reliable service.

I am very impressed! Daud Al-Qutub helped me find a used car over two years ago and when I found a few things that the old owner had changed/ruined, he restored them back to original for me. That's what you call going the extra mile and I've never had service like that at a car dealership.

Je trouve que Lincoln Gabrîel est le vrai concessionnaire et le meilleur qui peut représenter Lincoln Canada

Très mauvaise expérience, j'ai parlé avec un vendeur qui m'a donné un rendez-vous ce jeudi à 18h pour venir essayer un véhicule arrivé sur place (après 45 minutes de route) la concession était fermée et personne ne répondait aux ventes. J'ai fait toute cette route pour rien. Pas fort.

This is review from boleslaw surowaniec:
he want to thank all the staff on ford licoln gabriel and he is very happy with the services and special thank for Eve

The salesmen i dealt with on saturday was very rude and turned me off ford. Customer service was definitely not there! If he wants to sell a car he should start by changing his attitude.

Excellent service de la part de Jean. Livraison de mon camion dans un temps record et écrèment satisfait!

Suite au rendez-vous mercredi dernier concernant ma voiture, je voulais mentionner que tout s'était bien passé!
Bel accueil, super service et à l'écoute. Plus rapide que je ne le pensais. C'est très agréable d'être reçu comme ceci et de voir que le travail est fait en temps et en heure.
Merci encore!

Diagnostique de $80 pour me donner un devis de plus de $800 pour une réparation du chauffage. Je sors d’un autre garage a l’instant et l’activateur de chauffage était simplement déconnecté…… c’est du vol

LOVE the staff.bought a Ford Escape 3 years ago and have been going to se them ever since and the service is spectacular even when thigns don<t go my way.they go out of their way to make things right.

Richard, the Directeur de Service is a great man, Stephanie (blond and fabulous) is always always in a good mood and always willing to find a solution for you and I use to be a big fan of David Loren but now he has left customer service and for managing the mechanic staff so I will have to find a way to sneak in the back to say Hello: (. And the men working the shuttle services are always fun, entertaining and efficient. Carlos is also always such gentlemen.

Amazing Service. People are knowledgeable and friendly. It's like asking advice from family. They are family.

AMAZING service! Thanks to Felix Navas and Richard Breault for taking such great care of my car.

This is an establishment where you get an excellent service from professional staff. Thank you!

Picked up my new F150 last week.this is my 4th vehicle from the dealership. Nyree is a great to work with as well.

Sur le site internet, ils offrent la possibilité de clavarder avec un conseiller. Je viens d'essayer ce "service". Il est carrément IMPOSSIBLE d'avoir de l'information sans fournir de coordonnées pour nous rejoindre (nom, courriel, téléphone,). Pourtant, ma question était simple. Je voulais tout simplement si un modèle de véhicule était en inventaire car c'est pour un achat immédiat. Je veux donc me déplacer chez un concessionnaire qui a ledit modèle en stock. Refus total de me répondre. J'ai décidé de jamais plus considérer ce concessionnaire.

I just came out of the Ford store, after 5-6 minutes looking at the cars. I wanted to order a MachE. 4 seller and noone came to see me. Everybody on cellphone, includibg the girl at frontdesk.when I had an eye contact with one of them, he looked at me and said something like "focking looser. "
Bad experience, I won't go back. Lack of respect for clients, for their job, for the company. You should fire them. I'll buy my car somewhere else, for sure.

Bon service à la clientèle! Travail rapide et de qualité! Le service taxi qui permet de déposer les gens chez eux est vraiment top

I am very happy to have bought my Ford Bronco Sport Outher Bancks mini beast, super comfortable inside and the most advanced in Ford technology Lol

Excellent Job Nathalie, Sabou, Diane, Omar et Roberto
Merci beaucoup. Avec vous je me sens toujours un client important merci.

Great experience ordering Mach E last year with Giancarlo.
Service department has been good as needed for this. Still a learning curve for electric but much better than I am hearing many others are dealing with.
Overall would recommend dealing with this dealership.

Most confusing dealership I've ever dealt with. There is no communication between departments. Everytime someone answers the phone they have no idea who you are. No one can ever answer simple questions without transfering you at least 3 different times. Went in for a simple key programing and got scammed and passed around, I was told they could not program my key because I did not buy it from the dealership. Once they sold me their key they then told me they are not able to cut it. Making me go to a lock smith, then have to come back to get it programed. Complete waste of time and money avoid this dealership

Nathalie Leduc and her service staff are the reason I have been with LINCOLN for 14 years. None better anywhere!

Excellent service, personnel convivial offrant un service personnalisé, sans boulechitte, et bien d'autres attributs positifs que d'autres n'ont pas, qu'eux ont! Pour citer Olivier Guimond: "Eux, y connaissent ça! "

I always get prompt and fairly priced maintenance at Gabriel Ford. The service department staff are great and informative.

My experience has been excellent since I purchased a Lincoln there recently.very courtesy and efficient on the occasion when I needed service.

If you want a USED CAR SALESMAN experience please visit this location. Extremely unprofessional and certified scam artists. The two managers have probably received their BA in the art of scamming. Avoid this place like it has covid-19 social distancing recommended!

My friend worked at ford lincoln, and as a worker, she got HALF OFF for fixing her vehicle.she doesn't work there anymore, and 3 months of not working there, they call her and say that she has to pay the full price even though her papers are closed and finished with! WHAT SCAM ARTISTS. NEVER GO THERE! The service department is a joke and a half

Le Gérant est particulièrement Sympathique et Gentil. Les produits Ford sont conçus pour les hivers québécois se démarquant par une bonne suspension ainsi qu'un chauffage adéquois. Une bonne adresse.

RUN AS FAR FROM THIS PLACE AS YOU CAN! TBRNK between the service department and sales they’re on par for being equally terrible. Never stepping foot in this terrible place again! Gabriel should get rid of the manager of Ford Lincoln. I hope a lot of people see this and save themselves a headache.

Horrible management that tries to scam you every chance that comes up. If you had your car serviced by these "professionals" they'll contact you months after to claim you have only paid half when you have clearly paid the agreed amount in whole. Think it over before considering these clowns for your next vehicle. The ring leaders of this place are Nathalie and Mario, pure low life rats.

Super service! Même si nous nous ne voulions pas acheter tout de suite, le vendeur à été super serviable! Il connaissait bien ses voitures et l'inventaire disponible. Il est certain que je recommande ce concessionnaire!

Compare to other ford dealers I’ve been to, this is really a nice one.
From what I’ve experienced, ppl there are nice, patient, friendly and transparent.
I wouldn’t say flawless but it’s not easy to be that well organized.
And Omar from service department sets the bar very high.

J’ai acheté mon véhicule à ce concessionnaire en octobre 2019. J’ai bien précisé que je ne voulais pas de problème avec l’obtention de mes pneus prévus au contrat. Évidemment, la classic, ils ne sont pas disponibles au moment de la prise de possession. Je prends mon rendez-vous un samedi matin au début de l’hiver pour l’installation. Le matin on me renvoit chez moi après une heure sans pneus. Finalement, après une semaine d’appel, on fini par me redonner un rendez-vous. Maintenant en septembre. Je me présente pour prendre un 2e rendez-vous avec mon plan d’entretien transférer à mon nom lors de l’achat. Le transfert n’a pas été effectué et ma garantie (payé 2500$) est au nom de l’ancien propriétaire. Bizarre. Finalement, m’informe que tout est transféré et je peux prendre rendez-vous dans un autre concessionnaire près de chez moi si je préfère. Lors du rendez-vous dans l’autre concessionnaire, la garantie prolongée a été transférée, mais pas le plan d’entretien.

Au final, ils ont honoré mon plan d’entretien et m’ont donné un rendez-vous dans leur concessionnaire. Le processus aurait simplement pu être plus simple. D’où la note de 1/5

Il ne savais pas du tout comme réparer une auto je vais la-bas pour problème de volant et je resorts avec un volant croche vers la gauche et on me dit que tout est réparer ses fort sa. Evite cette place la mémé si vous être sur garantir et en plus quand je suis retourne le chercher l'auto il avait de la grasse sur le volant et sur les portes

I have a brake booster problem on my ford edge 2011 it was under extended warranty from the manufacturer (Recall) and it was only one month left in the warranty, i visited the branch and they was very helpful and straight forward, 2 hours later i received a call and the car was ready at no cost, Thanks

Je viens de déménager d'Alberta en mars, et ma véhicule a toujours de garantie, alors j'ai voulu trouver une concessionnaire local pour m'aider avec mes besoins. Honnêtement, je ne peux pas parler du service de Gabriel Ford, parce qu'ils n'étaient même pas capables de faire un rendez-vous.

J'ai laissé un messsage le 21 juillet avec Pearl (au departement de Service), car elle est partie tôt cette journée là. All good, j'attendrai au prochain jour. Mais non, j'ai attendu jusqu'au 5 août quand j'ai dû apeler encore. Quand j'ai parlé avec Pearl, elle ne m'a même pas souvenu, et elle était trop 'occupée' pour faire un rendez-vous. Elle m'a dit qu'elle me rappelera, mais ici sommes-nous au 18 août et rien encore.

Alors, j'ai appelé Montmorency Ford, qui a fait un rendez-vous pour moi (avec la création de mon nouveau 'compte' ici au Québec) en moins de cinq minutes. Pas si difficile, non?

Je comprends que dans le monde COVID il y a des difficultés et défis, mais ce nivceau de service est intolérable. Dépensez tes $$ autre part.

3 heures pour un simple changement d'huile qui devait en prendre 1-1h30.pas d'avis ni appel ni service de courtoisie à l'intérieur (pas de café, eau) Perdre un avant-midi pour quelque chose d'aussi mineur, terminé. Véhicule même pas lavé à l'extérieur.

I have bought 2 vehicles at Ford Gabriel and will still comeback here even though I no longer live in the city. Nyree tries to understand exactly what you want and give you just that. Never felt pressured and was well informed of all my options. Only once have I had a problem with servicing my car here but once I informed the manager they took care of it right away and with a smile. A lot better than the service I used to get in LaSalle.

Wonderful experience with Fadi and the whole Gabriel ford team. Great service, very responsive and found me a great deal! Would strongly recommend, they truly take good care of their clients.

Awful first experience!

Searched their inventory on their site and filled up a request on a white 2020 Explorer XLT in their inventory with specific package for more information.

Received a call from sales representative asking what car am I looking for, what model and what color. Then he asked what information I’m looking for and wanted to search their inventory to find me a 2020 white explorer!

I said I was expecting someone introduces himself at the beginning of a call instead of asking “were you searching for a ford? ! ” and setting an appointment for meeting in person and then for a test drive following with paperwork. Asked the guy if he is from Gabriel before the end of our call. Then checked the number to make sure it was from dealership.

Called them back to provide feedback, the lady who heard of my experience directed me to a manager.and an automated message said there is no answer and call was ended!

There are 11 more Ford dealerships in Montréal. I will cross off Gabriel from my list forever.

Can’t rave enough about the professionalism and kindness received for the second time! Thank you Mario and sebhou for your honesty and degree of client satisfaction.

Service at the st jacques location is BEYOND incredible. Fast Effecient and knowledgeable. I arrived at 7 am and was greeted by one of the service agents Omar, he had a big smile on his face and made my experience super pleasant. He took care of my car issues with such professionalism. I will without doubt be heading here for all my car needs (I have a Ford Escape)

C'est du vol! Payer 610$ (tx inclus) pour une réparation mineur (changement sensor)
1 heure et demi de main d'oeuvre (180$) p:
- scan diagnostic ODB
- Changement sensor Mass Air flow (visible juste au niveau du filtre à air)

Et le sensor 350$! Pour une voiture entré de gamme (focus) et de 2012!

La réparation MINEURE m'a coûté plus de 12% du prix du véhicule!

En plus de se faire dire par le conseiller Omar El Kurdi que ça a pris plus de temps et qu'on ne m'a pas chargé ça!

Je n'imagine pas combien on me fera payer si j'avais une Ford plus cher.

Aucune confiance en ce concessionnaire ni a la marque ici qui permets de charger ça.

Incompétent, ils n'ont jamais été capable de me donner une approximation des coûts, 880$ pour des réparations mineurs.lorsque je repars avec la voiture ca surchauffe, le réservoir de prestone est vide! J'appel et on me dit qu'il ny a pas vraiment de problème la!

Took over a year to get an appointment for a recall. Called them every couple weeks for months. We almost forgot about it until we got another notice from Ford. We called this location again. Suddenly an appointment was available. A Woman on the phone told us our file had fallen through the cracks because of an employee who was not doing their job properly and had since been fired. When I arrived at the location with the car that story was apparently never the case, according to the guy at the service desk. It was as if I hadn’t just waited a year for an appointment. No apologies, no courtesy car, no taxi voucher. Just one passing of the buck after another.

Service has been an absolute nightmare with this dealership. Parts broken when bringing car in for service. Technician gloves left in vents. Parts forgotten to be ordered. Follow-up emails gone unanswered. Written commitments refused to be honored. Avoid at all costs!

***EDIT***

Writing this edit below as I cannot reply to the response back from Ford Lincoln Gabriel. These issues have forced me to pay $1,300 out of pocket at another garage. I had written consent from Ford Lincoln Gabriel that there would be no charge for these and covered under warranty. This was not honoured by Ford Lincoln Gabriel.

I urge everyone to overlook the poor attempt at customer service through replies of bad reviews. The service provided by Sabina Alka was negative as she did not reply to a single email for over a month. The service provided by Joe Ghafari (Assistant Manager, copied on the email exchanges between Sabina and myself) was also negative, as he refused to address the issues and needed to be followed up with on multiple occasions on site to get any kind of answer. The service from Mario Santangelo was also negative, as he was very rude over the phone and refused to honour the written agreement provided from Ford Lincoln Gabriel.

For your own sake, I would urge you to visit any other dealer not associated with Ford Lincoln Gabriel.

Second time here for a tire exchange after transferring from another Ford dealer. Impressed with the professionalism and courtesy of my advisor Omar (N. B.ask for him if you get the chance). Given that this is the busy time of year (summer -> winter tires), my on site wait time was more than reasonable. A smooth, stress-free transaction heading into the winter months. Service was great, thanks!

If I could give 0 stars I will!
DO NOT GO there! Will never buy a ford again in my life! And will sure not recommend it!
how can you take your car to the mechanic for a ford recall and after 3 days the car breaks down over and over but it is not their fault?
while my car was perfectly fine before going in there!? I am going to sue YOU!
I will make sure YOU guys pay for IT!

5 stars and 5 plus for Sabina in the service department. Extremely friendly, helpful and inviting environment not to mention their honesty and knowledge. I am a former client of the Ovale dealership and no longer live in the area but I will definitely be returning.

Worst customer service you can find in Montreal. Make sure to get everything in writing from these people, never take anything verbal since they are the most dishonest people I have see specially Chris and Joe in service department. If they say come see me tomorrow, I will do this for you, ask them to write it down on your bill

Had the pleasure of dealing with Joe in the service department really honest and trustworthy 10000% recommend

Buy a STM card instead of buying anything from Ford Gabriel as they have two faces one for selling and other for service. I purchased an extended plan with my Brand New Car and they showed their true colors when i asked services under that plan.

HORRIBLE SERVICE! Thank you Joe the so called service manager for making it the worst experience of my life. Never going back.

Very professional service. Jason paid close attention to every single detail of my truck in the process of building it. His exceptional experience made him capable to address all my needs in the truck and also he brought up lots of stuff that I wasn't aware of. Kept me closely posted during the order production and the truck even arrived before the scheduled delivery exactly as built. It's been fun and enjoyable experience even post sale.

This rating does not reflect on the sales team, they are exceptional. This is for the service department, very rude and disrespectful to regular clients.

Really not a great experience, I went in for an oil change for my Mustang after that Lasalle Ford closed for good. Couple of weeks later noticed black oil spots on my garage checked my oil it was below low. Called their customer care and wondered if I could get an appointment ASAP to get it looked at as I use my car everyday to work (no public transportation) but no success they were full. Finally took it to the closest Canadian Tire and they have found out that it was leaking from the oil filter it was not tightly closed.it could've damaged the whole engine. Pas fort!

Mon épouse a fait l'acquisition d'une Ford Focus d'occasion chez Gabriel. Le cout fut au moins 1000$ au-dessus du prix du marché et la voiture a éprouvé quelques problèmes mécaniques dans les jours suivant l'achat. Mais je dois dire qu'ils ont fait des efforts pour réaliser les réparations/corrections rapidement et tout était garanti. Donc pas d'extra. J'ai confiance en ce concessionnaire. Ils sont aussi tres gentils.

Se commentaire concerne le concessionnaire sur saint-jacques

Service carrément médiocre pas capable de prendre les informations adéquate.il a fallu un mois pour avoir mon rendez-vous et quand je suis arriver au service pour mes réparations la personne qui avait pris les informations n'avais pas tout indiquer alors le M.qui ma servit me dit si j'ai les pièces se seras fait aujourd’hui mais se qui ne m'avais pas dit le matin ses que sa prendrais toute la journée pour faire les estimations.le lendemain ma voiture encore au garage il m'appelle dans l’après midi pour me dire quelle est prête alors je lui demande qu'on vienne me chercher a 15: 30 avec mon banc d'auto pour ma fille qui est dans ma voiture.il arrive a 14: 40 sans le banc.il as du rebrousser chemin car il n'avais pas le banc d'auto et en plus ma fille était encore a l’école.sa ses la deuxième foutu journée sans voiture.la troisième journée je vais devoir aller en taxi chercher ma foutu voiture.ses la dernière fois que je vais la.en plus aucune voiture a me prêter.

While I got the vehicle I wanted - and it was delivered immaculate, but, it was brand new, so. - the service leaves a little to be desired.
During the negotiating process, there were some details that were discussed that were completely ignored. Not to mention that I dealt with the credit guy, and didn't even once speak to my "salesman", whom I imagine got commission on a car his credit specialist sold me. Any way, I'm still trying to rectify some details but only get VM.or screened calls. I'll say when it comes to servicing my vehicle, it's as sure as the sun rising it won't be here.
The two stars are solely because of the vehicle.the service is brutal. If I offered service like this to my clients, I'd be out of business in a heartbeat.

J'ai fait l'acquisition d'un nouveau véhicule chez Gabriel Ford et je suis plus que satisfaire de l'excellent service que j'ai reçu de mon représentant Nyree Stefanatos. Tout au long du processus, il m'a fait sentir importante et il s'est occupé de moi et m'a tout expliquer les fonctionnalités de la voiture. Je recommande Nyree à tout ceux qui veulent un service hors pair. C'est la première fois que je reçois cette qualité de service. Bravo Nyree et encore une fois merci.

What a disorganised mess! Went to Ford Gabriel originally to have a second key made for my 2002 Ford Escape. I called a day ahead and was assured they had one in stock and that it would be put on hold for me. Get to the Parts Dept the next day and they have no key or any record of one being set aside. They will have to order a key so I was sent to Service dept. Service Dept sent me back to Parts to order key (who is supposed to take care of this?). Parts Dept finally finds key that was set aside. At this point I am ready to leave in frustration but decide to make an appt to have the key programmed for the car. At the same time I had an electrical issue with the car that I wanted to be checked. It is impossible to reach the Service Dept by phone. Finally a representative called me back and added the electrical issue (it turned out to be the alternator - an over $800 repair). Rather than telling me about the added alternator repair cost over the phone I had to go back to the Service Dept in person to approve the repair. This is difficult to do because your lot is a sheet of ice with no apparent parking spots. My car is still there and I am more than a little worried that this negative review will rise the price on what is already a large repair bill. However I feel I have no choice but to express my great displeasure with your service.