Holiday Inn Express & Suites Gatineau - Ottawa, an IHG Hotel

BEWARE: rooms are advertised as having two queen beds and that is absolutely NOT the case. They have two double beds. When I went to the front desk to tell them, they stated that their hotels only have queens and kings. So we measured the beds and they were definitely double beds. When asked to be changed to two rooms with kings or two double beds, we were told they were fully booked for the night but that a manager would be in touch the following day, we received no follow up. We got back to our room the following day last 10: 30pm so we were not able to go to the front desk for an update.

Also the beds are not comfortable, you can feel the other person move and the beds are really noisy and creaky.

Pros
-very modern and spacious rooms
-places to put suitcases
-huge mini fridge, microwave, safe, and ironing board
-mid view

cons
-extremely rude service
-rooms not very soundproof
-food was not good

Very easy to find. I arrived at about 4pm and check in was fast. The place was very clean and I had a very beautiful view from my window. It was amazing! Breakfast was good and fresh. There is an indoor pool.

This was my 1st stop for my 5 day bike trip into Quebec. Best hotel we stayed at by far. Best price for what you got. Rooms were very clean. The breakfast selection was amazing. Lots of restaurants nearby. Would recommend my friends and others to stay here if in the Gatineau area.

Hotel was overpriced. Stayed for 2 nights, there was no housekeeping on our second day there, sheets were stained.

Very good hotel to stay. Room is clean, service is good. Location is awesome. Highly recommended.

Everything was great. Except having to clean my own room when I called and requested it to be cleaned. I even put my tag on the outside of the door, and I am assuming staff covered it with two more tags, just so there would be a "confusion ". The only thing I can say is Holiday Inn should make sure guests requests are met.
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Incroyable pour 30 min. On veut me faire payer 10$ pour avoir arriver avant 15h.
Dernière fois pour moi

Breakfast is garbage here. Perfume tasting sausage put some creativity in there for the price this place costs. Have bacon, croissants, cheese available not impressed at all by the bland choices

More, the friendliness of the staff, and change sagging mattresses that don't pretend to be new

Propreté impeccable, les chambres sont belles, les prix sont bon. L'accueil est bien fait vite fait.

Very overpriced and only 1 working elevator. Also it's listed as pet friendly, but Booking and Expedia don't tell that's only under 20lbs. Pool is small and paint is flaking.

Rooms are nice and the breakfast is amazing.

Terrible service. Don't go there they will steal money from your card. I booked and paid 3 nights for my guest. I have an elite account. Never had any issues with any bookings at other hotels before. When my guest arrived, they double charged his card. Then the fun in it all is they charged $666cad for 3 nights instead of the $444cad I paid for when booking online. Management has been lying and playing with us since day 1. Till now, we are still waiting for them to sort it out. This is daylight robbery.

Belle hôtel bien entretenue comme on s’attend d’une grande chaîne d’hôtel.
Prix honnête et service ok vu la situation du manque d’employé!
J’ai du demander des draps pour le sofa lit car il n’y en avait pas dans la chambre.
Donc peut être le mentionner à l’avance si vous prévoyez utiliser le sofa lit.
Petit irritant pour le déjeuner. Manque de place dans la salle à manger et autres que les toasts, le yogourt et le café la nourriture laissait vraiment à désirer pour le style d’hôtel. J’ai vu vraiment mieux.
Sinon les lieux étaient propre et tout c’est bien déroulé!

Toujours un bon séjour. Excellent service à la réception et les chambres très propres. Très bon déjeuner inclus.
Prix dispendieux en ce moment mais c'est le temps des vacances.

Je peux apporter mon petit chien, très propre. Qualité/prix, excellent. Toujours bien servi.

The clerk check us in early which we really appreciate. We did not get the room we originally wanted (king bed, got two queen beds) which is fine. Rooms were clean and staff was friendly. I rated a 4/5 because one of the two elevator was broken, so there was traffic to go upstairs. We did not eat breakfast, it looked ok. There is a Premiere Moisson nearby, we recommend that if you can skip the protein.