Hôtel Le Cantlie Suites

Grande chambre avec cuisine, très confortable. Un service d'étages très efficace. Une bonne adresse en plein centre pour un bon rapport qualité prix.

Excellent in terms of its facilities and location, but bad experience in terms of its breakfast. I went to its Le Mezz Bistro Bar, which provides a buffet-style breakfast. The menu says $24.5 per person, but it ended up charging me $32.5 per person. I understand that the tax and the service fee are included, but there is a $7 price difference, which is ridiculous. The number just doesn't add up. Finally, I realized that they had automatically added the tax fee and the gratuity fee for about 15%.

I'm furious about the charge. First, the gratuity fee is charged automatically and even you can't refuse it. It is not even disclosed in their menu before you enter the restaurant. The waitress has kindly shown us that on their menu, it says that 'the service fee is not included. ' I don't find this is a good excuse. Most restaurants would have the same notice on their menu, but they won't charge it automatically. As I take it, it just means that the food price doesn't include the service fee, but it still allows customers to adjust the tip based on the service they receive. But here, you can't decide how much you pay and whether you pay for the tip.

Lastly, if the service were good, I would be happy to pay for it even though it was charged without notice. However, sadly, there was even no or rare service at all. The only service is that the waitress would collect your dishes once in a while (not in a timely manner). If I could choose, I might pay 10% for this but would not pay as high as 15%.

I have inquired the waitress and the receptionist about the charge, and the only response is that this is their policy/custom/culture. Fair enough. The breakfast experience ruined my stay in this hotel, and I wouldn't come again.

P. S. The options for the buffet are quite limited and not worth $24.5. If you are not in a hurry or not stuck in the building because of the bad weather like I am, you have better options nearby.

Our week stay was great! When we arrived we were upgraded to a larger room. Hotel staff asked us daily if we needed anything done in the room. Location is excellent. Very pleasant stay.

Emplacement impeccable. Très chouette hôtel, chambres spacieuses. Proche de la rue principale et de multiples restaurants. Petit déjeuner en buffet, copieux. Personnel très aimable et disponible, je recommande.

Emplacement excellent, rien a redire sur l'hôtel, on nous à même accordé un late check out donc c'est très apprécié.

The room was spacious.
Breakfast buffet has few vegetables
Watermelon is sweet and delicious

Great location but otherwise just old and overpriced. Never cleaned cups or refilled coffee, dirty old rough towels, toilet water constantly running and high water level in bowl so you touch the water when sitting to go number 2, weird shower angle and low pressure, tight bathroom, odd layout where you can't watch tv from bed, wasted space due to weird furniture placement, very old kitchenette, balcony door and windows don't open, lumpy pillows, dismissive staff, asked me to pay parking and we didn't have a car.

Average hotel, pretty run down rooms with very little soundproofing. Many families with young children so quite noisy. Central location.

I stayed at the hotel with my two children for two weeks. A perfect experience. The location of the hotel is central and close to the metro. There is a bus stop outside the hotel. There is much to see and experience in the area. The room is spacious with a small kitchenette that contained everything we needed to prepare small meals. In short, highly recommend. It was perfect!

It was our second choice hotel but it was definitely the right choice. Everything about this hotel was great. I would rate this hotel as 4.5.the room was spacious with a full kitchenette behind closed doors and everything that's needed. We were so impressed that we recommended our out of town guests about your hotel. Living in the West Island we plan to stay at your hotel for a few days to enjoy downtown.

I stayed in one of the suites. They were clean and spacious. I will stay there again and I will definitely recommend this hotel too. The rooftop pool was fantastic, too, and the service was A1!

Everything tip top! Large room, seating area, small kitchen with microwave, dishes, sink, etc.great!

I visited last week with my 2 teens. I was told in March when I booked, breakfast was $25 per person. No mention before tax.
For 3 people, $97. I lost my keys twice. I hadn't been well due to the heat and was anxious due to not feeling well. My son's key didn't work I went to replace it. The front desk clerk looked angry and than asked me if I needed 8 more keys. He was clearly angry with me.
The kitchenette could have had cutting board, sharp knives and sink drain. My kids found the beds very comfortable for sleeping. I had one accommodation which was nice.
I understand tourism took a hit during the pandemic, but if you arent wealthy, don't visit Montreal unless you stay with a friend.

7 minutes pour attendre un ascenseur ce n’est pas normal! La salle de sport est un peu trop vieillotte et certaines machines sont cassées. Il y a aussi beaucoup de poussière sous les lits.

Bel hôtel, bel accueil, belle chambre, mais notre chambre était bruyante elle donnait sur le système de climatisation et à 3h30 du matin des camions déchargeaient sur le chantier de l'immeuble en construction en face de notre chambre. Dommage pourrait mériter plus.

L'hôtel est bien situé. Au pied du mont Royal, pas loin du métro et de la rue Ste Catherine. Les chambres auraient besoin d'un coup de rafraîchissement! Notamment la salle de bain.

Bon emplacement mais mérite un bon rafraîchissement. Actuellement 2 ascenseurs pour 28 étages (1 ascenseur est hors service), ce n’est pas suffisant, beaucoup trop d’attente pour monter aux étages. Tarif injustifié pour la qualité.

Nice hotel！
Does anyone know how long it takes for the credit card pre-authorization fee to be refunded after leaving the hotel？

Would have given 5 stars if the rooms were cooler. It was very hot on our stay. Also wish we knew a head of time that the bar and restaurant were closed. Pool was small and packed

My experience was a disaster. The alarm has been triggered twice in 5 days and we had to evacuate the building in both cases (7am and 11pm).

Also, the TV did not worked two days. The hotel is old and needs a clear renovation. Furthermore, the personal is not professional, the service is not good. I strongly recommend to look for a better hotel.

Was AMAZING service. The staff are exceptional. Newel and Katherine and the front desk staff were lovely. They're warm and welcoming demeanor made our stay there outstanding. I will stay there again and recommend it to everyone.

I was on a bus trip with Great Canadian Tours in 2019 and our hotel was Le Cantlie Suites my new favourite place is Montreal and the hotel was spectacular the rooms were clean the little kitchenette a bonus it is also a great location to all the sites I would highly recommend this hotel and hope to come back

Excellent location, great Mount Royal panoramic views from the top roof swimming pool, the service by Yanis on the reception was very good, he was attentive, professional and helpful. The pool is well organized, however needed to be cleaned more often. So far, was a good experience.

Great place location fantastic.but you can't get a spec of food for your room.couldn't even get a creamer for my coffee.

Super bien situé, chambre propre et confortable, personnel accueillant, stationnement intérieur (28$ pour la nuit). Parfait pour une escapade au centre-ville. Beaucoup de choix d'excellents restaurants autour. Tout près du musée des beaux-arts.

A comfortable hotel, very friendly, helpfull staff. Good, spacy rooms, the beds and pillows are super. Mini kitchen in the room.
Due to Covid 19, no breakfast buffet, but 2 real nice menu's.
Very close to the shopping area (Rue St. CATHERINE), Sports Arena's, and many excelent restaurants; from okay to excusive.

Great location, clean, service is great, friendly staff, very accommodating; parking entrance is the only issue

Localisation stratégique;
Équipe professionnelle;
Chambre spacieuse et propre avec cuisine équipée.

Personnel bien et studio pas mal.
Mais chantier en face qui vous réveille à 6h du matin, claquage de portes, douche dont l'eau passe du brûlant au glacial. Et aucune insonorisation.
J'ai eu un geste commercial, mais je n'y retournerais pas.

A solid, nice hotel in central Montreal, great for access to attractions, shopping streets, subway etc. Clean, neat, well-maintained, helpful staff.beautiful rooftop pool. Convenient underground parking with friendly, helpful staff. Fair prices for the amenities and location. Note that the restaurant is not opened. There is an excellent breakfast at the Sofitel across the street.

Stayed for 3 nights. Thank to all the polite staff members! Only downside was hotel underground parking spaces are limited for SUV/VANS.

Awful, dirty with rude stuff don’t trust the pictures. Don’t waste your money on dirty washroom broken bed and smelly sheets!
They took money extra from my bank account and never refund me don’t trust them!

Such a great hotel - and to think it was the same price as the one I stayed in for a week. A fully equipped kitchen. Large comfortable rooms. Housekeeping even during Covid. A pool on the roof - even if the weather wasn’t conducive for tanning. Had a lovely stay will return in the future.

It was a good stay in a great location, right in downtown Montreal within walking distance to the metro station, St Catherine's street and McGill University. Only negative was that their restaurant was closed, so there was no option for room service. The staff were very helpful.

This is not a 5-star hotel. I'm giving 5 stars based on my expectations for a 3-star hotel. We booked the premier suite and were very pleased all aspects of the experience. Nothing fancy, but everything we needed.
Came with a group of adults but would definitely
Pros:
- Central location (Can walk to the top of Mount Royal in 20 mins)
- Great rates
- Responsive staff to bring additional things we needed in our room
- Extremely spacious suite with ample room for sitting, sleeping, and food prep
- Clean and tidy

Cons:
- Shower temp was all over the place
- No on-site parking for larger vehicles. We ended up just using a parking location around the corner for $16/day which was very reasonable

Excellent stay. Comfy beds and linens. Quiet floor. Shower pressure and temp were wonderful. Being tall individuals the shower head was positioned perfectly. Toiletries were very nice quality. Having the little kitchenette was convenient. Could use paint job on some of the cabinets.
Overall excellent location and overall stay! I would recommend to others.

The staff was awesome we arrivedat 8 am and they let us have our room large rooms awesome bed.

Very nice hotel.just stayed 1 night but shower was great.bed was very clean & comfy.view from my window at midnight was quite pretty

Ok hotel with a lot of inconvenient unnecessary procedures. Fully Worth the 3 stars but not more.

While using the hotel parking you have to check in your keys every time (apart from being not the most COVID friendly it’s very inconvenient to wait every time for the keys when leaving the hotel or coming back) plus because of the construction we were stuck in the alley to the parking.
The pool is amazing but you can’t book a day in advance then instead of using your room keys to access the pool you have to go exactly 5 minutes before your slot time down to get the keys. Unnecessary elevator rides back and forth.
Half the TV channels don’t seem to work.
Only one washroom picture when we booked the room which made sense since the bathroom is pretty much the size of the picture.
Staff is trying to be helpful which was nice.

Overall the hotel costed pretty much the same as delta Marriott where we stayed prior so when you compare that with the services here, should have rather just rebooked at delta.

What a dump. This hotel is in desperate need of refurbishment. Room was dirty, crisps on the floor. Dirty bathroom and above all noisy rooms.
Will never stay here again. Avoid!

La seule chose positive pour cet hôtel est là piscine! La propreté laisse terriblement a désirer. Très poussiéreux, il y avait des tâches qui s'apparentaient a du sang au mur de la salle de bain, un lit avec un matelas taché qui sent extrêmement mauvais plus jamais pour moi!

This was a nice find and we did enjoy our stay. This hotel is close to everything and decently priced too. Some rooms are a bit more beat up then others but overall very decent. We had the room with 2 queen beds, queen pull-out couch and a kitchen and it was perfect for our family. We were able to cook breakfast and other meals as we pleased. Provigo is only a short 10 minutes walk. The pool on the roof is awesome when the weather is good. Parking for large vehicles might be a challenge as there are only limited number of spaces (around 8 if I recall correctly), so if you're driving in a van or SUV I highly suggest that you contact the hotel and see if they can reserve a spot for you. Parking is $20 per day with in and out privileges. You will be handing keys to the reception once vehicle is parked.

Absolutely TERRIBLE service. We arrived here this evening to stay with our children. We were turned away for not having a credit card. Our vehicle was broken into, so we didn’t have a physical card. I asked her to charge us a large amount on our debit card.

She was extremely demeaning and made us feel not worthy of staying at this hotel!

We are business owners and travel quite often. This hotel and their potential chain, will NEVER get money from us!

Absolutely appalled at this behaviour! I understand there is policy, however, should be circumstantial!

Wish I could give a 0!

Awesome hotel with very friendly and helpful staff. There is a heated outdoor pool on the roof that has amazing views of the mountain and city. The room itself was beautiful with comfy beds and very spacious. Located only a short walk away from all the great downtown destinations.