Hyundai Gabriel St-Jacques

I would recommend this branch to every one who drives Hyundai even if they're not that close to area. The staffs are Respectful and did the whole service earlier than I expected.

We are delighted with the exemplary service provided by Mr. Lee. Throughout the past two years, his assistance in facilitating the purchase of two cars has been invaluable.

0 star, it was very very bad experience with service department. I will never visit again in dealership.

Très bon service et qualité, fortement recommandé et le meilleur avec la sécurité de produits de haute qualité

It was a very pleasant experience. The staff are very helpful, professional and courteous. A ten out of ten service.

Impeccable service. Good work always. Never stressful or disappointing. Efficient and courteous. Thanks. A pleasure to deal compared with every other dealer I have frequented over the last 40 years

I had several recalls and service update on my car and Giovanni was ever so understanding and supportive. He was able to create an opening for me within a few days of my first ever visit. On the day of, the job was done without delay, with a follow up call. They were even open until 9pm. Which gave me a chance to get my car same day after work. Which was amazing. On top of that, the night shift workers were ever so welcoming. I appreciated it a lot.

Can be very long to get an appointment and they dont have full time dedicated ev technicians which makes it even longer.

J'y suis depuis quelques jours. L'employé de la réception était trop arrogant. 3 minutes plus tard j'ai décidé que ce n'est pas ma place. Je suis parti et on a visité le magasin de Honda. L'attitude envers nous était assez différente.

It is nice place to be, atmosphere is pleasant and people are friendly and welcoming. I just feel at ease and at home when I am there.

I had to get a copy of my key made and they were very quick and kind! Helped me with my stroller and son!

I really like everything in your branch, I bought my car from you and all services just in your branch, really pleased
Thanks

Bon accueil.
Personnel attentif et souriant!
Merci pour:
* le café
* le lavage de ma voiture et * le remplacement de mes housses des pneus!
Même si c’est inclus, c’est très apprécié!

Gardez le sourire, ça fait revenir les clients!

Great Customer Service (Service Department)
It was my first time there and I came in without an appointment for an urgent issue with my car and they did their best to accommodate me despite the fact that they’re fully booked.
Giovanni was honest, courteous and straightforward with me all throughout.
Luckily the issue was an easy fix and was able to have my car back the same day.
By them doing their best to help me out on a short notice, they gained me as a regular client and I will only get my service there from now on.

I love taking my car to Hyundai Gabriel on st-jacques they're very efficient. My car was well taken care of. When I got my car back, it sound better and drove better. Thank you To Hyundai mechanics for a job well done.

Last month June i spoke with Elias Hanna about trading my Santa Fe 2021 Ultimate to a Hybrid Tucson 2022 Ultimate. He told me i will have to wait 1 year or more and its understandable due to demands. To my surprise he gave me a call last week that there is one available this week. Today i picked up my Tucson from Mr. York and man that car is a Beast on all aspect. I was very pleased and it shows that they value and care about their clients needs and expectations. I highly recommend Hyundai Gabriel St. Jacques if you ever want to get a Hyundai. 10 out of 10, keep up the Great Job Team Gabriel and Thank you

I’ve always had great experiences with the service department. Giovanni and Ricardo have been taking care of my last 3 vehicles and they’ve always been quick, honest, efficient, answered all my questions. Helped me out whenever they could with courtesy cars and promos. Stellar service keeps me coming back!

J’ai travailler 3 ans pour un Hyundai en tant que vendeur que je ne mentionnerai pas j’y ai acheté mon véhicule et jamais je leur donnerai pour le service, il ferait mieux de prendre exemple sur votre service, professionnellement et personnellement merci à Ricardo et Tania

Il's m'ont bien expliqué les avaries sur ma voiture, leurs impacts et m'ont montrés les problèmes en personne dans le garage. Professionel

Friendly employees with very good service to the customers are the reasons that I come back again to this dealership for my next car.

October 22,2021 I change tire, oil and do the full service checkup of my car when I gave my car the guy who did the inspection he told me everything was good and gave me the paper to sign for the service when I received my car I found out there is a deep scratch in my left bumper so I call Ricardo about the issue and he told me he can’t do anything I need to call Nazih because he’s the person could check camera to review imagine I’m the one have complained but I’m the one need to find where is Nazih normally I believe in good service when there is a complaint they should brought the issue to their manager and I’m not the one who will keep on calling for follow up about the situation when I talk to Nazih he told me he gonna call me back but he never call me back it’s 2 weeks already nobody is calling me when I call the receptionist lady told me “MAYBE “Mr Nazih work on my case so she took my name and number because Nazih is busy and the receptionist told me that is impossible Nazih didn’t call me back but nobody is contacting me so I hope this brings attention to Nazih that his promise to call me back.

Wasted my 2 hours. I visited the place just to find out, that the sales representative misunderstood me on call. I would not recommend this place.

A most enjoyable sales experience with Alexisl Fragnier for my recent Hyundai Tucson 2022 Ultimate Hybride purchase.
Alexis is polite while being informative. What was expecially important was his relaxed, non pushy manner as a sales representative.

Bon service pour mettre mes pneus d’hiver, aimable et courtois. Dommage que les travaux ne soient pas encore terminés.

I had a very stress experience! However, the sale manager was able to assists and resolve the issue. Thank you for going the extra mile and getting the issue resolved I really appreciate it!

V

My appointment was for 1pm. I was told it would be about 1 1/2 hours. They were right on time on both counts. Very nice people and I very much appropriate their promptness.

They said they are ready to service from 7: 00am. Its 8: 00 am now and none of their staff are not even show up

I brought my car (Tuscan 2011) 18 October 2021, time: 7: 30 to fix it, I explained for them that there is sound in wheel when vehicle moves.
They checked and told me that bearing in rear wheel (right side) was broken, it has to be changed.
They changed and charged me around 400$ but there is still sound from wheel. I can still easily hear sound from front of wheel!
I asked them, you have to drive test for understanding where is the problem,
I am 100% sure they didn’t drive to realize what’s problem!

Expérience extraordinaire, service incroyable et superbe voiture. Je suis extrêmement satisfaite de mon achat! L'étoile du match va à Arsène qui a été tout simplement exceptionnel. Un grand merci Arsène pour ton aide, ta patience, ta gentillesse et ton efficacité! Un réel plaisir

Great experience buying my Elantra from Hyundai Gabriel St-Jacques! The staff are very nice and welcoming. Thanks Mr. Lee J Roberts, he’s a very knowledgeable, friendly and patiente sales man. Definitely refer friends to Hyundai Gabriel!

Have received courteous and quality service. Willie, the driver is a really nice guy. Give me a raise! Lol

Great experience at Hyndai Gabriel - I am now a happy owner of my first EV. Great service, friendly, reliable and transparent- they really work hard to make sure that you leave fully satisfied. Dealing with Rocky was a real pleasure - very knowledgeable and honest. I am recommending this brunch to all my friends.

I had an issue regarding my billing (no matter who’s fault was that). I was really angry and confused at that moment. And there is guy his name is Vince.the issue was less than 100 bucks.i talked with him and they solved it really nicely and quickly.so i must have to give them good rating. Because it was's about money, but they took my case serious.so he and his team deserve respect.thanks

Personnel vraiment accueillant et très gentil.
Jamais eu de mauvais service pour chaque entretien d’auto!

I always have a bad experience here.
The customer service is horrible.

I purchased my first car at this location and ended up crying when I came to purchase the car as the dealer yelled at me for mistakenly correcting my name on printed documents. It was extremely hard to understand the car dealer as he had a hearing problem which he did not disclose. I thought he was having problems not understanding us due to masks (which we all go through), however this was not the case. As I tried to stop myself from crying, he explained he didn't mean to make me feel horrible and that he suffered from reduced hearing. I really wish he would have communicated this before as we struggled to communicate with him the whole time. This could have been easily gone differently if the car dealer decided to communicate his hearing issue or spoke nicer to me without yelling at me.

I decided to try to overcome my tears at the end of the experience, a man in management saw me crying, the situation was explained to him by his colleague and he told the front decks and myself they were sorry and told me my next oil change would be free. I felt a bit better, however this was all LIES.

I tried to book an appointment all throughout winter 2020 but there lines are always busy, you leave voicemails and not one calls you back. I finally book an appointment for today, came in with my car for the oil change and everyone gave me the run around, the service department told me to talk to the front desk and then the front desk told me they couldn't help. Only when you are mad or crying they try to help you. They do not care before this.

It is so disappointing to be treated badly time and time again. Gabriel Saint Jacques I will never come to you again and I will never refer anyone to you. You make first time car buyers feel horrible and you do not stand by your promises.

Edit: 6/30/2021 update: Changed my review from 1 star to 3 stars. Received a follow up customer service call from Tanya after my oil change, not related to my review. I explained the situation to her. She was great and investigated the situation, provided a refund and offered the next oil change free as well. I am happy they resolved the issue and I hope I will not experience an issue at my next oil change. I wish it could have been resolved on site, but I appreciate the follow up nonetheless. I will give them 1 last chance after my next oil change and see if they stick to their word without any run around. If so I will change my review to 5 stars, if not I will replace with a 1 star.

Edit: 7/5/2021 received another call from their team explaining Tanya has accidently charged me $91.94 for another oil change instead of refunding the other one. So now they owe me $183.88, as I try to confirm the card the new total amount, she hangs up on me, I call back and she tells me she needs to reconfirm the situation with her boss before giving the refund. I don't understand why they called me without confirming on their end first. Here I am waiting again. Back to a 1 star review.

Service agréable l'aviseur est courtois chaleureux, il lave même ton véhicule avant de te le remette

Adam Boussedra: Meilleur conseillé de voitures!
C'est une fierté pour nous d'avoir fait affaire avec Adam.

Nous avons fait plusieurs différents concessionnaires de voitures dans les dernières semaines, sans jamais être satisfait du service - donc nous leur avions jamais acheté de voiture.

Quand nous avons rencontré Adam, il a été accueillant, rapide, clair, amical - tous les facteurs de succès qui ont déterminé l'achat de notre voiture avec lui!

Demander Adam lors de votre prochaine visite.vous serez certainement autant satisfait que nous l'avons été!

I bought four cars here since 2013 and always got a perfect service every step starting from pre-sales to car service after.
Very competent and friendly staff here I would definitely recommend this dealership

Honestly best service you can get, always a welcoming greeting and what I like the most is that they recognize their clients!

Giovanni has been warm, honest, reliable, friendly, since 2003! Our family has been dealing with him and his service is one of the reasons our family continues to purchase Hyundai vehicles and service at the dealer.

My name is Kristen lone gale and I just iwas so disappointing Danmm mit I saw one review with that abouth 3 days ago thought was a lie and they where good turn out that when I was there today nobody pay attention when I ask the guy for specific reasons they wouldn't awnser the question I seen there was only one vbad review and said pass it cause I thought somme else but now I know why I just got a deal with Nissan and so far is going great for me I wouldn't suggest going there only thing I didn't like is nobody pay attention didn't try help me out nor gave me a chance on showing them I can make payment. Happy Dat I wasn't about to let them get into my credit or else it wouldn't been embarrassing talk you so munch Mr grant for being in the comment with out it I would loss points and hope the best you find a dealership that can help you get car try Nissan they should help try Toyota or Nissan. They give the best and help you with what ever you need

Wonderful customer service.
I never really consider getting a Hyundai until I casually walked into this dealership.
I fell in love with the used Tucson i was shown. I think its because of the way I was treated.the guy who attended to me didn't sound like a regular sales man just trying to sell me a car.
But the car had everything I needed too for the price. I was impressed

Everyone at Hyundai Gabriel St-Jacques is friendly, helpful and service oriented. I won’t go anywhere else.

Accueil courtois et conciliant.
Prix très compétitifs et zéro pression de la part des représentants aux ventes. Je suis très satisfaite d'avoir à ma disposition l'Elantra de chez Huyndai, c'est un véhicule très agréable à conduire!
Merci à Daniel Popa et à Lee. J pour leurs patience et avenance dans le suivi.

Update: A week has passed and no one has contacted me! This is really unprofessional.

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It has been a NIGHTMARE since I decided to get a car from them.

First, the salesperson I made an appointment the day before, randomly left (probably FORGOT or something?) and I had to talk with different sales person explaining the same stuff all over again. I would have left as soon as this happened, but decided to give them a chance (which was a horrible decision).

Then, the salesperson will not clearly communicate with you but rather give you a FALSE INFORMATION. From their website, it said the car that I wanted to buy (2017 Elantra LE), comes with cruise control. However, when I talked with my friend he told me that 2017 Elantra LE does NOT come with cruise control. I looked up the brossure and and found that it actually does not have cruise control. The salesperson never mentioned that their advertisement was wrong, and I could have been fooled if I haven't asked my friend about it.

Also, when I asked the salesperson about the insurance he said that I would have 10 days to get my insurance and said "don't worry my friend. " Fact? I need a car licence in order to drive and it is illegal to do drive with out a licence. Yes, so I could have paid fine and even lost my licence for TRUSTING THE DEALERSHIP. I wouldn't have known this if I didn't talk with my friend as well!

Then, the salesperson promised me to call on early Monday for inspection and car pick-up. It ended up him calling me 8: 35PM and asking me to show up by tomorrow noon. When I asked the sales manager (although he wasn't the sales manager according to the website), he said that he went to the hospital for the birth of his granddaughter (which I personally congratulate with all my heart) and said he does NOT understand the reason why I am angry. Wouldn't making me waste entire afternoon waiting for his phone call be something I am unhappy about?

Since those things quickly piled up - salesperson not keeping promise and even telling me false information - I said I can no longer feel comfortable buying from them and wanted my $500 deposit back. The sales manager told me that he does not understand since these are all small issues (From when not keeping promises, false advertisement and telling wrong information that may lead me getting licence revoked a small thing?) and said that he won't return my deposit although they did everything to lose my trust.

He even questioned me that whether I was offered a better deal from competitor as if they have done nothing wrong and I changed my mind for no reason. It was disgusting and unprofessional for him to say that. The truth is that I did not visit any other dealership nor offered better deal. I tried to keep my emotion aside, but as soon as the manager tried to depict me as a bad, inconsiderate person, I didn't want to do business with them anymore.

I am greatly disappointed and can't no longer trust them, hence want my deposit back.

And also, don't try to accuse customer "a bad person" who does not care about salesperson's personal affair and blame me as if I am trying negotiate the price with no valid reason, just because you don't want to be responsible of your mistakes.
That's more than unprofessional, but simply rude.

I don't know where to start! As extreme as it may sound I am literally in tears as I write this! Why? Because after waiting 14 years to get a car back on the road and doing as much research as possible on who to go with, I decided to go with Hyundai and from last April when I started my lease until a few days ago I have had the absolute worst experience of my life between the Hyundai Coiteux location and HEAD OFFICE who were JUST as useless in assisting me with resolving my ISSUES with the dealership. I leased a 2019 Hyundai Tucson last year not only did it have a system recall (which they've notified me and fixed finally!) but my cameras and screen periodically stop working when trying to park. I notified both the location and customer service of this in January (Camera still not fixed). I understand we went into a lockdown shortly after however I brought my car in for servicing and at that time they checked and confirmed the camera was not working! After telling me to reschedule another appointment to bring my car in, which I did, I had to do so on several occasions because they never ordered the part to begin with. It took them 3-4 months to order the part and the communication just wasn't straight forward. Few days ago I took time off work and I went to grab my winter tires which I paid them to store and they lost those. I missed a day of work only to have to go back again the next day to pick them up (They found them eventually)!

So after all the stress I finally decided to go to another location to service my car. The communication between the dispatcher "Helen" and who I assume to be the service Manager "Ricardo" has been beyond remarkable. I didn't have to chase anybody, the steps and cost was clear and the service was surprisingly quick! Between the Body shop next door (ALSO HIGHLY RECOMMEND) who repaired my front bumper, who then communicated on my behalf with Gabriel Hyundai to send my car over afterwards to get my tires done, all of this was done in approximately 24 hours during the BUSIEST season of the year!

Again, I didn't have to follow up, call 100 times to find out what's going on with my car, nor was I given the run around for a simple answer. I truly wish I went to this location to begin with. In ONE experience with them they have literally saved me as a customer and they don't even know it. THANK YOU THANK YOU THANK YOU for your great communication and remarkable service!

I am extremely surprised by the after sale service they offer. I was doubting Hyundai products quality in general. I brought in my mom's car which had a motor problem. She's been doing all her maintenance at this dealership. They took care of fixing the problem right away which was covered by Hyundai. It was a painless experience.

The service team is definitely one of the best in the industry. Everyone is kind and they genuinely work with you to get a good solution. They also lend me a car while I was waiting for the repair. I will definitely be considering a Hyundai from this dealership as my next car. Thank you.

Got my first car here at Hyundai Gabriel Saint Jacques, and I was astound by the great service they provided me with. Thanks a lot to the PRO Elias Qass wich helped me throughout my journey of getting my first vehicle and made everything possible! Definetally a dealership I recommend!
Ask for Elias, you won't regret

Oh the best dealership ever. Specially i want to thank Fahed Dabsie the manager of used car section here who has offered us the best customer service of all time.

Excellent service aux ventes de la part de Philippe Larin qui nous a conseillé et assisté dans le processus d'acquisition de notre véhicule: un professionnel comme on en voit très (trop) peu dans le domaine de la vente automobile en général.

Très au fait de ses produits et des procédures, il nous a fourni tous les éléments requis à une excellente expérience. Et par ailleurs une personne sympathique.

Je recommande vivement Philippe.

Getting my car from Hyundai Gabriel St jacques was a very smooth process thanks to Issa and Alexis. Not only did they offer me a great deal for my veloster but they also managed to find the last one in the color of my choice, very quickly. I would absolutely recommend them!

The team in St Gabriel Hyundai is great! I was very happy with the deal we made and specially with my car. Thank you to Issa who made a small problem with a credit card easy to solve.

Jai acheter avec Arsene et jai trop aimer mon experience. Jai ri du debut jusqua la fin avec lui il a repondu a toutes mes questions et il a pris soin de moi comme un chef! Merci Hyundai gabriel

J’ai vraiment apprécié mon achat chez Hyundai Saint-Jacques! Commençant par la réceptionniste qui était très amical, ainsi que j’ai rencontré l’un des meilleurs conseillers. C’est rare de voir encore de nos jours un vrai conseiller à la vente qui n’est pas la juste pour vendre mais bien de t’écouter et de te conseiller. J’ai acheter plusieurs voitures avec ma femme, mais Adam était le vendeur qui a surpassé mes attentes. Il a répondu à tout mes questions! Un grand merci à toute l’équipe et particulièrement Adam qui a rendu ma décision encore plus facile.

I worked with sales agent Adam and I can say it was a great experience for me to know this guy. I would recommend Hyundai St-Jacques and specially Adam to everyone who wants to get a car. When I went to pick up my car, he took the time to personally set it up and even connected my phone for me. He has since checked in on me to make sure I'm enjoying my car in the weeks since leaving the lot. I am loving my car and also appreciated the wonderful service I received.

My shopping experience at Hyundai Gabriel St-Jacques was just amazing! Alexis was such of great help and offered us excellent insights. I was first debating if I should get a Santa Fe since it is big enough for the wife and children. However, I ended up with a beautiful dark grey Tucson with many features which I just extremely love. I couldn't ask for a better price for my purchase.

It's the second car I purchase from this dealer and I've always had a positive experience, from the sales person (Elie) to the service department.

Received one of the best experiences I’ve had in a dealership.

Dealt with Adam and can wholeheartedly say that he is one of the most honest and professional salesman I’ve had the chance to deal with.

Everything went very smoothly.

Highly recommend Hyundai Gabriel St-Jacques. I’m very happy with my Hyundai Veloster.

Thank you!

Service impeccable de la part de Mr Elias Hanna. Il m’a aidé à choisir l’auto qui convient le plus à mes besoins et a pris le temps de m’expliquer et répondre à toutes mes questions.
Très satisfaite du service et de l’auto. Je recommande fortement.

My experience with them has been great. Specially i’d like to mention the name of one of the best agents here Fahed Dabsie who is the manager of used car section and offered us the best service since the first day.

Un énorme merci à M. Palleria et à toute son équipe pour l'excellent service reçu aujourd'hui. Ma voiture ne fonctionnait plus ce matin dû à une erreur commise par un garage. On a réglé mon problème efficacement et surtout avec beaucoup de courtoisie et de respect. Merci encore:)

Excellent Service every time i do my oil change, the driver is sweet and accommodating and the Mechanics are professional and kind. Fast service and honest.