Le Mount Stephen

Overall, a great hotel experience. Simply the most high tech and automated Hotel we've stayed. The staff were exceptional and eager to assist with any request.
But.
We went downstairs at 5pm for a pre-dinner drink at Bar George both nights of our stay. There was a short line, and once we spoke with the hostess, we were advised that we couldn't be accomodated. Personally, that's unacceptable for a 5-star hotel. If your "hotel" bar is too small or so popular that you can't accommodate your booked guests, it's time to add a Club level or guests only hotel bar. We went down the block for a cocktail before returning to Bar George for dinner the first night. I've left a separate review for Bar George.
Though breakfast at the restaurant
(Bar George) was good, service was slow. Perhaps staffing is an issue.

The room i was staying in was a little bit like a conference room wich didnt really add to the classic feel they were trying to give. The service was amazing and i really appreciated all the help they offered especially Chris and Dimitri. The location was also perfect, it was right next to saint catherine which is the second most important road of montreal and it has some really great clothingstores. It was also really close to the old city which is absolutely beatifull and worth a visit

Every staff member we dealt with was so pleasant and willing to help. Our room was immaculate. The shower was clean and really pretty sexy. My wife loved the heated seat on the commode. I loved the bed, but the pillows were a bit too fluffy. It didn't cause any neck pain, but I had to be strategic in my pillow use.

I booked a room at the Le Mount Stephen hotel in Montreal for my mother and sister, who were visiting from out of town from October 17 to October 20,2023. I paid ahead of time using an authorization form that the hotel sent me, and received a confirmation email. However, when my family arrived on October 17, they were denied check-in and told that the policy had changed and that they needed to pay again with a credit card and a double security deposit.

Before I booked the room, I had tried to pay online using a link that the hotel emailed me, but it was from a company called Convergys and the payment kept failing, despite using two different credit cards and contacting my bank to verify the details. I called the hotel for assistance, and they told me that the Convergys system was very finicky and suggested I try another link or an authorization form. I tried the link again, but it failed too. So I filled out and signed the authorization form, which they accepted and confirmed.

But then they changed their mind and refused to honor the agreement that we had made. They left my family waiting in the lobby for two hours while I tried to sort things out with the manager, who was rude and unhelpful. He eventually agreed to let them pay with a debit card, but only after making several arbitrary changes to the policy.

This was the worst hotel experience I have ever had. The hotel service was poor, unprofessional, and discriminatory. They caused me and my family a lot of stress, anxiety, and inconvenience. They also wasted my time and money. They ruined our trip to Montreal. I do not recommend this hotel to anyone. Stay away from this place!

We were so disgusted by this hotel that we decided to check out early and move to a true 5 star hotel for the rest of our stay. They accepted the authorization form that they sent us and there were no surprises at check-in. They treated us with respect and courtesy, unlike the Le Mount Stephen hotel.

I have contacted the Le Mount Stephen hotel management to demand an apology, an explanation, and a full refund, but I have not received any response yet.

“Screenshots of our email correspondence are available on their TripAdvisor review site if you're interested. ”

This hotel is worth staying! Very good location Modern and clean room Especially, all the staffs at the hotel were super kind and friendly?
The room rate was quite reasonable, too.
We all enjoyed our stay at Le Mount Stephen in Montreal

During our most recent visit to Montreal, we decided to stay at this gorgeous, 5-star, plush, comfortable, elegant, super-clean, highly rated, very conveniently located hotel, with so much history going on, yet, as a result of the grounds being kept immaculate, looking like it could be practically brand new! The staff, specifically Frederic, Caroline, Dimitri, Hillary, Guillimette, and Junor, are all incredibly courteous, personal, friendly, accommodating, and clearly, go out of their way (s) to make each and every guest feel extra-special, just as they did with us! This is a very serious hotel, for people who know the difference between a typical Marriott property, and a much less corporate, much more focus on attention to every single detail, 5-star property, such as this. Enthusiastically recommended to all. We will be returning, with 100% certainty. Bravo. A+

Beautiful exterior and restaurant, very friendly and kind staff. Our room not 5 star. Except for price. Modern. Tiny. Aquamarine colours, k -mart art. Dark with tiny square cut outs for windows facing an office tower. Electrical system for lights, drapes and toilet lid that opened and closed constantly when you even peeked into the bathroom annoying. Sand paper toilet paper. Bathtub so huge and no spot to recline, it would require a 7 ft athlete or a very very large person, with their own tub pillow to be comfortable. Overall a poorly executed attempt at modern.
Bonus, wonderful art galleries close by. Good hiking around McGill. A great little restaurant around the corner for vegans. The Copper Branch. It is a fast food place but excellent food. And soft toilet paper! What an irony.

Simply excellent, beautiful facilities, excellent staff and even great meals. Love this place and hope to be back again. Could not be better!

Great service, front staff is so helpful in many different ways, always there to help. The rooms are very clean. Overall a great place.

Just been there for a wedding last evening. Beautiful building, especially for pics. Very picturesque. There was a bar/ restaurant that I didn’t went in but looked amazingly decorated. I would recommend taking a look at this place. I got to be in Two different rooms for the wedding preparations as a maid of honour and they were modern, clean, very beautiful, plus loved the toilet is heated:) no joke it feels amazing! The wedding venue was perfect, food delicious and staff super cool. Again, ideal place for nice pics if you are visiting Montreal.

Beautiful hotel. Spacious rooms. Comfortable beds. Amazing service. Will definitely be back.

This is our go to hotel when my husband and I stay in Montreal. It is walking distance from shopping and nightlife. The staff are super friendly and always ready to help out. The rooms are top notch with the most comfortable bed. Can't wait to come again!

The design, functionality, and size of the room are all excellent. I am especially satisfied with the washlet equipment!

Although I did not stay at Le Mount Stephen my time spent there was a delight.
I had the pleasure of attending a beautiful wedding and everything was top notch.
Le Mount Stephen is not a just venue, it's an experience!
Walking through Le Mount Stephen is like walking back in time. The staff and management has done excellent job of giving their guests a wonderful time.

Echoing other review's sentiments, this was an impressive hotel. I never been to Montreal and I really loved this hotel. The room was excellent, but I really appreciated the staff/front desk. They were very friendly and helpful during my time there. I know when I go back to Montreal, I will book another room here.

Beautiful historic hotel in a perfect location, the restaurant inside is great too, but service can be on the slow side.

If you are reading this, look no further. I cannot say enough good things about me and my partner’s seven night stay at Le Mount Stephen.

The opulent, but welcoming double staircase entry into the former home of Lord Mount Stephen and high quality woods and craftsmanship set the tone for our stay. Upon first arrival, we were stunned with how the original home seamlessly transitioned into the beautiful marble reception area of the hotel itself.

We are especially appreciative of Alex, Ahmed, Beatrice and William for making us feel at home and providing the ultimate level of attentiveness and care.

The rooms are spacious, clean and very modern. The bathrooms are next level in terms of technology—especially the shower. The beds are comfortable and linens are very high quality. We ate several times at Bar George, the hotel’s restaurant, and had incredible meals. The bar and restaurant tend to get busy and lively, but the hotel rooms are isolated from both the restaurant/bar and the streets of Montréal. Many other five star hotel reviews in the area mentioned loud noise from other rooms, the lobbies and streets. Luckily, Le Mount Stephen was thoughtful about this and we had a calm and quiet environment.

Bottom line is the welcoming, attentive staff in a beautiful, historic, well maintained and conveniently located property in Downtown Montréal made for a very positive and memorable experience filled with plenty of good energy, friendly locals and amazing food.

Had a great stay here. The staff are very welcoming and provide excellent service. The rooms and old mansion are beautiful.

A true pleasure and treat to stay at. You must get the upgraded room: the waterfall shower and heated floors are a great touch! To top it off, be sure to get a reservation at Bar George in the main dining room, then finish off the night at the bar. I can’t wait to return for another stay.