Martin Swiss Cycles

Certainly one of the top bike shops in Montreal with an incredible team of experts and seasoned cyclists AAA service

Le monsieur m'avé assuré qu'ils avaient la pièce que je recherchais. Ils ne l'avaient pas, mais j'ai quitté avec ce qu'il me manquait! Maintenant mon vélo fonctionne de nouveau!

Bought a downhill helmet from here. Amazing service. Very helpful staff all around. Exceeded all expectations! Highly recommend.

Great selection of bikes, & excellent staff, focused on bringing great customer service. Love the cannondale bike selections. Looking forward to returning.

Very nice people. Had a small issue with my nephews bike and they fixed it a few minutes before closing.

Would highly recommend

Terrible behavior with staff.
I wanted to start my job there as bike technician.
I assembled a new bike from its box. After finishing, they did not pay me and their behavior was like not respecting me.
I also witnessed a client who came there to have her bike after being supposed to get serviced, but the manager after a week having the bike in his store, told her that I can not do anything with your bike! Although the woman wanted to go for a bike trip!
Not respectful. Not professional. Just looking nice!

40$ to change a flat seems like a lot. Plus I got a flat a week later - they didn't check my tires when they changed the flat. A piece of glass was lodged in the tire. 40$ down the drain. Plus my gears started skipping after they changed the flat.not going back.

Eric’s the best mechanic in town, Steve and his team are very knowledgeable, experienced and provide great service! Awesome little store with a surprisingly large selection. I always find what I need there.

Kudos to the Martin Swiss Team for saving my race at the Montreal World Triathlon!
My heartfelt thanks to Steve for going the extra mile past midnight after an already busy day to grab a replacement of my broken seat mast at the store and Eric to install it perfectly on my bike just before the early start of my race the very next day.
Outstanding service, you guys rock!

Steve Dennis was so awesome! He went out of his way to help an athlete who really needed a bike box at a critical time, and totally made it happen! Thanks so much for helping make my World Championship triathlon experience an amazing one - merci beaucoup to Steve and the amazing Martin Swiss team!

What can I say besides WOW. Martin Swiss not only has the best mechanics, product selection and customer service in town, but they also have the HOTTEST staff of any bike shop within a 100km radius. Seriously, these guys and gals are absolute SMOKE SHOWS! Not to mention that they bake fresh bread every Wednesday which only adds to the already rich character of the shop. 10/10, I'd let these guys raise my newborn.

Outstanding service and experience! They fixed my bike in less than 5 minutes. Staff and manager were friendly and attentive. I will definitely come back. I have also bought a few accessories in the past and it was good quality and great price. Highly recommend!

Replaced my chain with a chain that was way too small and gets locked up constantly. Would not return here

I came in all shaken up because I thought they gave me the wrong size tire. Turns out i was wrong and then then decided to install it for free! Great people, will come back for sure

Amazing service
Steve is a genius when it comes to bikes and accessories
He was extremely helpful posent funny and gave me exactly the bike that I needed along with my two kids and better half
Thank you

A friendly bike shop, I took advantage of the good weather and went out with my new bike after work but realized I have a little problem on my seat post, the boss fixed it quickly, he saved my day!

Was looking for a new fat bike (an almost impossible task). I called the store to see if they had anything in a large, expecting same answer as everywhere else, "we have no fat bikes and won't until fall. " To my surprise he said he just got a medium in, and invited me to the store to see if it would fit. An hour later I had a new Trek Farley 9.6, quick efficient service, super polite and easy to talk to.

Very much impressed with my bike tuneup by this little shop mechanic. All about little details. BIG THANKS

Great customer service, low prices. I've been going here for a few years now, after trying some of the other bike shops in NDG/Westmount.

Mon sélecteur de vitesse s'est décroché en roulant. Steve a trouvé immédiatement la petite pièce manquante, et je suis repartie en 10 minutes. Excellent service personnalisé dans ce magasin/atelier qui reste "boutique", tout en offrant des produits de haute gamme.

J'appelle avant de me déplacer pour un pièce, le vendeur me dit qu'il en a trois en magasin et lorsque j'arrive sur place après 1heure de trajet, il ne veut pas me vendre le produit. Il dit qu'il veut les garder pour lui. Ne vous déplacez pas inutilement a ce bike shop comme moi j'ai fait. Jamais vu ça de la part d'un commerçant avant c'est une première.

Horrible customer service in sales, horrible service in repairs. You ever see shops that just can't keep staff for any decent amount of time? That should be your warning to stay away from Martin Swiss. Go to Giant or Neron or really any other store. There are so many better choices within a couple kilometers.

I bought my first road bike at Martin Swiss and never regret it. They provide excellent service and are also patient with my (noob) questions. Even though I live in the Plateau, I still cycle there whenever I run into issues with my bike or whenever High recommend this store!

I placed a reservation on a bike beginning April. They said I will receive it beginning of May. The delivery was postponed to July and they never advised me. I called them now and they said end of August. I asked for a refund, they don't give the money back to the original method of payment. No refund, no bike, no date of delivery and a horrible service. I highly don't recommend this shop.

Eric was nice and courteous and he solved my problem. Overall shop with competence and good vibes

These guys are great! Needed a bike part and really felt like these guys went out of there way to help me. So thank you and I strongly recommend this shop!

Stopped by the store with a problem shifter (Ultegra 9 speed on a Lemond). Thought it needed to be replaced. Cha Ching $$$ - if you can find the part during this pandemic.

Steve took an honest look at the shifter, sprayed it up with some lubricant, et voila. Good as New!

McWinnie on Sherbrooke in NDG would not take 2 minutes to look at the bike, nor would GIANT on Sherbrooke in Westmount.

It pays to talk to someone that is honest, willing to give a little bit of their time, and has the experience to fix the problem.

Thank you Steve.

Costa helped me iron out a bike trainer setup. I first checked stock on the phone with him for a trainer skewer and he had great questions and guidance to ensure compatibility. I appreciate how thorough and helpful he was. I picked up the item in store the same day and he helped with a couple of other accessories I was curious about and some troubleshooting questions. No upselling, just walked me through what I’d need, what’s optional, and some customization items that could be interesting in the future if the basic setup gets boring. Great customer service, very knowledgable, super friendly. Highly recommend!

Hier, je suis allé au magasin à la recherche d'un vélo de route et je suis parti non seulement avec elle, mais avec des connaissances par rapport aux autres vélos, accessoires, équipement et l'attention exceptionnelle de son équipe. Très heureux d'avoir choisi ce magasin. Rendez-vous au printemps pour le premier entretien du vélo.

Amazing service, and very knowledgeable and friendly staff. I highly recommend Martin Swiss for any bike tune-up or repair needs!

Great and fast service from a very friendly team!
Will definitely come back for all my bike needs!

BIke broke down.no problem.martin Swiss got me back up and running.right away.great guys, and they remembered me from when I was a kid.oldest bike shop in mtl, and def the best!

Great service and super friendly staff! Didn't even charge me when I came in for a minor repair.

Friendly knowledgeable staff and fantastic service. Recently I had my whole rear derailleur explode on me, damaging the chain and rear gears. I took it to Martin Swiss, figuring it would take weeks to fix. To my surprise they had all the parts in stock, and the boys jumped on it like a Formula One pit crew. I had my bike back better than new in less than half an hour! Amazing!

Couple of days ago I went there to adjust the brake. First I ask the mechanic to give me an price estimation. He told the at most cost is 30$ for both back and front brake. After a while he told me I can not fix the front brake and you should change all the component of front brake and he told me the price of the component is 100$ and the installation fee is 20$. I reject to replace the component but he charge me 23$ for only back brake! He could not give me even a roughly estimation! Then I check the Walmart and realized that the real price of the component is 35$ NOT 100$. I never recommend this shop!

Very nice staff. I came in this morning to get my tires pumped. It was done right away with no charge.
Thanks again!:)

I have bought five bikes there for my family over the last few years and am very happy with the quality of the service and their recommendations. Unlike another store close-by they are not trying to just sell you a bike that they have in stock. Trek and Cannondale are quality brands and in the long run will cost you less in service and repair than cheaper alternatives. Turnaround on service is also good with a free one year tune up on new bikes.

The staff at Martin Swiss are super friendly, helpful, and knowledgeable! Their prices are really fair. I got a quote from another bike shop in the area that was 3x the price Martin Swiss quoted me. The staff at Martin Swiss were transparent about what parts actually needed to be changed and which ones I could avoid spending money on for now, which made me feel like I could make an informed decision.

Had a really rough time trying to get my tires on my rims, Harry did it for me in a few minutes

I've had good interactions over the years for my kids bikes. They are always easy going and the sales guys put up with my bike indecisions. There is a decent selection of accessories for such a small store.

Martin Swiss Made our Vacation and our Summer

I have been dealing with Steve at Martin Swiss for quite a few years now, ever since I bought my first Trek road bike. I have always valued his expert guidance. This spring, when the pandemic first hit and I saw the writing on the wall, I encouraged my wife to get into biking with me. Steve steered us (pun intended) in the direction of 2 matching Trek basic hybrids, and they've proven to be a welcome distraction. He then managed to find me a Saris bike rack for my car, which allowed us to transport the bikes to Tremblant, where we biked all along the Petit Train du Nord for a couple of weeks. It was the main activity of our vacation. Thanks to Steve and Martin Swiss, this strange summer was made much better than it would otherwise have been

I went there today to buy bike shoes, unfortunatly they had nothing that would fit me, but its by far the best customer service i received in a bike shop ever. From now on this is gonna be the first place i will visit for my cycling need!

Brought my bike in for some minor adjustments thinking it'd maybe take a couple of days and got my bike back within 20mins. The mechanic asked me to ride around to see how it felt and I pretty much almost cried tears of joy.
Amazing staff and service!

Incredible service with a very experienced team. Extremely satisfied customer since 1992. Also, Steve is a modern day hero. Cheers

Amazing familia service. Everyone is so kind and helpful. We are lucky to have Martin Swiss in the neighborhood!

They did great work here in tuning up and repairing my bike. Very knowledgeable and friendly, very clearly not trying to gouge you and will call you before doing anything additional. I will absolutely go back in the future.

Je suis passé à la boutique car j'avais besoin d'un système d'hydratation avant mon demi iron-man. Ils ont trouvé un porte gourde double installé après la selle donc aérodynamique et aussi un minuscule porte pneumatique/cartouche CO2. Le service était bon et le prix vraiment correcte. Boutique à recommander

Poor customer service. I walked in to get a bike tube on my way home I had never been there before. The staff didn't care, was rude, never looked me in the eyes. I felt un welcomed. Too bad cuz the shop and the bikes were cool.

Such a friendly and helpful staff. I know nothing about bikes and had to bring my son's bike in for a fast, last minute tune up before sending it to him. They were not in the least bit condescending about my lack of knowledge and did the work faster than I even expected. I will definitely be back.

These guys are awesome, I got a flat after my first triathlon and these guys offered to fix it free of charge (obviously had to pay for the inner tube) but these guys were quick and professional, truly high quality service

They changed more parts and charged me more than what we had agreed on without notice (although I specifically asked to call me if there were changes). Twice. On the bright side, they did a farely good job.

Matt is the best sales rep a business could ask for. Wow. Just wow. This guy is the greatest in North America.

Also incredibly handsome and charismatic.

Much love.

This is my second post only because I’ve been there two times and both times they’ve been amazing! This is a great bike shop! Very friendly mechanics And very helpful! Before I brought my bike into them. I would be driving my e-bike, and one brake would go out, then the other. Going 40Km then, boom NO BRAKES! Scary! I went there. They completely fixed my brakes at a good price! And very quickly. It has been well over a month since I brought it in. The brakes still work like new. They told me it would be $200. It ended up being 100$. Both brake pad switched. New wires.brakes calibrated and completely fixed. They could’ve ripped me off, but they gave me a fair price. This is a bike store you can trust, and the mechanics know what they’re doing.

These guys saved the day! They had a tent set up at the Montreal Esprit triathlon, and were quick to help me out when I needed a last minute bike repair just an hour before my race was due to start! They were incredibly knowledgable, friendly, and efficient. Thanks again for fixing me up!

I came in with a blown out wheel expecting to have to wait a week before I got it back and it was taken care of I half an hour.great service! Have been coming here for 15 years, the best.