Massimo Dutti

Certains vêtements ne sont pas de bonne qualité. On s’en rend compte après le 1 er lavage.
Ne répondent pas au téléphone.
Spend your money elsewhere!

I bought this jacket from Dutti Laval, Canada… I wore it just once, it was not even a rain, it was drizzle.not only the color changed, it stained my shirt either. I went back to the store and the store manager said: you should have known not to wear it in a rainy day!

I am the loyal Massimo Dutti customer since 2020.and I love Massimo Dutti’s design. I had two times manufacturing defect before. The customer service handled it easily and clearly.but this time the Chino I purchased came to me with a big hole and I contacted The customer service said I want to exchange and I sent the email to customer service with my order number and the picture. The customer service said I will receive The email back within 72 hours but now it’s already a week. I am contacting the customer service now they are replying me one small sentence with “I don’t understand” in 10 minutes and telling me I couldn’t exchange anymore because it is out of stock. But I checked on the website the size I want to exchange I still can purchase now. I don’t understand why they lie to me. But this is extremely disappointing and unacceptable. I will not purchase Massimo Dutti anymore and will let my friends know too.

Good experience with the selection of clothes and the service as well. Staff were friendly and helpful finding sizes, and the manager at the checkout was very nice, very welcoming. Will come back again.

Not impressed by staff. They should know better when sleeves from a suit need to be shortened. They didn’t let me know and now their tailor is on vacation and I had to go to a different shop to pay $50 to get the sleeves shortened. Honestly quite frustrating

J'ai adoré! Les vêtements hommes, les vêtements femmes. Le personnel super gentil, efficace, prévenant. C'est un gros WOW! Pour moi! J'achetais en ligne, mais juste pour la qualité du service, je vais revenir en boutique! Je recommande à 100%